The Secretary of State launched Oregon's statewide electronic records management system (ORMS) project with a pilot phase. The pilot includes several state agencies and local governments. Key partners such as Chaves Consulting, Hewlett Packard, and the Secretary of State's office have worked to implement the infrastructure and prepare agencies for the new system. The ORMS support desk is available to assist pilot agencies as they begin using the new records management software.
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Orms news flash volume 1 issue 1
1. ORMS NewsFlash
V o l u m e 1 , I s s u e 1 M a y 1 0 , 2 0 1 1
Secretary of State Launches
Highlights
ORMS Kick Off
Statewide ORMS Project with Pilot
Welcome Pilot Oregon’s Secretary of State crucial that we have a reli- of Defense certified HP
Agencies — (SOS) Kate Brown kicked able system in which to TRIM software.
Breaking off Oregon’s ground- store public records,” said
New Ground Through ORMS, all state
breaking Oregon Elec- Brown. “The partnership
Milestones and local government
tronic Records Manage- with Baker City’s Chaves
Met on agencies will have access to
ment Solution (ORMS) Consulting, Inc. (CCI) and
Schedule a current technology
project on April 12, 2011 at Hewlett Packard (HP) is a
ORMS Support records management
the State Archives Build- win-win for government
Desk Team solution.
ing . “As keeper of and the public.” The
RESOLVTM Oregon’s history, it is solution uses Department The pilot phase includes
Issue
City of Beaverton, Tualatin
Tracking
Hills Parks and Recreation
District (THPRD), Oregon
Dept. of Energy (ODOE),
Inside this
the Department of Human
issue:
Services’ Children, Adults
Pilot Project 1 and Families Division
Conference
(DHS/CAF), SOS Office
Call: Monday,
June 6th and City of Milwaukie.
ORMS Customer 2 ORMS Project
Support Mayor Denny Doyle (L) of City of Beaverton, a pilot agency, Conference Call
RESOLV Tip of
signs the ORMS Charter with Secretary of State Kate Brown Monday, June 6th
2
the Week (Center) and State Archivist Mary Beth Herkert (R). 10:00 a.m.
ORMS Implementation Milestones Met
Welcome, Pilot Agencies! ORMS project partners have completed a number of critical
tasks, meeting milestones to keep the schedule on track.
Hardware and software have been ordered. Actual start date for agency users depends
upon the delivery date for hardware. Once hardware has been delivered to the secure
Synergy data center, the technology team will place, configure and test the infrastruc-
ture for entry of agency records.
Concurrently, the State Archives team has worked with Pilot agencies to ensure their
records classification and structure are prepared for migrating the store data into HP
TRIM. ODOE and THPRD are ready, and Beaverton is in process. The Support Desk
is tracking and resolving questions.
2. Page 2Page 2 A “Dream Team” of Partners Starts First-in-
the-World HP TRIM Software as a Service
Secretary of State’s Office CIO,
Julie Pearson-Ruthven signs the
ORMS charter with Secretary
Brown.
Ruthven and Mary Beth Herkert,
State Archivist, have led develop-
ment of the cost-effective state-
wide ORMS solution for State and
local governments. The SaaS
model saves agencies hundreds of
“The ORMS thousands in infrastructure and
Partnership software costs, and provide top
between SOS, quality, safe and scalable services.
CCI and HP Secre- tary of State’s Se agencies.
represents a
willingness by Contact Us at ORMS Support:
all parties to
Call 1-888-354-2006 toll free or E-mail
take an
ormssupport@chavesconsulting.com
innovative
Just one call or E-mail number, such as Sara has years of
shared services
does it. If you have a ORMS - #. Contact our experience helping local
approach that question about project and State government
360 ORMS Support
benefits all steps, timing, cost, Team via toll-free phone agencies businesses find
Oregon, and scheduling or even whom call or via E-mail. answers. She and
aids rural to call for help, CCI’s Rebecca go “Beyond the
ORMS Support Team is Sara Morgan, Manager of Call ®” to track issues
economic the ORMS Support Desk
ready to help. and follow them through
development.” and Rebecca Van Cleave to resolution.
Your issue/question is are your friendly, helpful
assigned a RESOLV issue resources. “All of our customers are
busy people with
RESOLVTM Issue Tracking Tip multiple priorities,” said
Each Pilot Agency has 2 Agency Administrators with Sara. “We make sure
a unique User ID and password. Each has online nothing falls through the
access to the ORMS Support Team’s Issue-Tracking cracks and the right
System, RESOLVTM. person works toward
solving the problem
RESOLV gives agencies have a “window inside” to quickly.”
the status and resolution of their questions, right
from their own offices. The Support Desk triages
Richard Chaves, CCI President, issues, escalating them
signs the ORMS charter. TIP: Type the RESOLV issue number in the “Quick according to the ORMS
Search” (top right corner) to access the issue. It’s Service Level Agreement
fast and easy! (SLA).
ORMS NewsFlash