Management and Supervision: It’s All About Leadership Margaret B. Moss Facilitator

Overview Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services Learn tools to implement key elements of effective leadership: Decision Making, Communication, Motivating Others

Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services

Learn tools to implement key elements of effective leadership: Decision Making, Communication, Motivating Others

Managers vs. Leaders Managers Takes care of where you are Deals with complexity Concerned with doing things right Sees and hears what’s going on Finds answers and solutions Have employees Leaders Takes you to a new place Deals with uncertainty Concerned with doing the right things Hears when there is no sound and sees when there is no light Formulates the questions and identifies the problems Have followers

Managers

Takes care of where you are

Deals with complexity

Concerned with doing things right

Sees and hears what’s going on

Finds answers and solutions

Have employees

Leaders

Takes you to a new place

Deals with uncertainty

Concerned with doing the right things

Hears when there is no sound and sees when there is no light

Formulates the questions and identifies the problems

Have followers

Transforming Managers into Leaders Management is a career. Leadership is a calling. True leadership requires seeing something new (VISION) and putting systems in place that will push organizations beyond the status quo.

Management is a career.

Leadership is a calling.

True leadership requires seeing something new (VISION) and putting systems in place that will push organizations beyond the status quo.

Leadership: Know Thyself Before you are able to lead anyone, you must know what personal values influence your leadership style Also, you need to know what your career anchor is to ensure that you’re in the right field!

Before you are able to lead anyone, you must know what personal values influence your leadership style

Also, you need to know what your career anchor is to ensure that you’re in the right field!

How Does One Know Thyself? …Assess Thyself Reddin’s Personal Values Inventory Career Orientation Inventory FIRO-B The Myers Briggs Type Indicator Leadership Style Assessment

Reddin’s Personal Values Inventory

Career Orientation Inventory

FIRO-B

The Myers Briggs Type Indicator

Leadership Style Assessment

Leaders recruit and hire leaders Characteristics: Vision Ability to communicate that vision with others Effective communication Integrity Loyalty to employees, managers and the agency/organization Transforming Management into Leadership “ We are limited, not by our abilities, but by our vision.”

Leaders recruit and hire leaders

Characteristics:

Vision

Ability to communicate that vision with others

Effective communication

Integrity

Loyalty to employees, managers and the agency/organization

Current Managers Be a leader Know your convictions Listen and observe Talk to people about needs Determine your influence Align behaviors with thoughts Develop skills and knowledge in different essential leadership responsibilities Seek feedback Adopt a style consistent with your personality Transforming Management into Leadership “ Be the change you want to see in the world.” ~ Mahatma Ghandi

Current Managers

Be a leader

Know your convictions

Listen and observe

Talk to people about needs

Determine your influence

Align behaviors with thoughts

Develop skills and knowledge in different essential leadership responsibilities

Seek feedback

Adopt a style consistent with your personality

Key Functions of Leadership Decision Making Communication Motivating Yourself and Others

Decision Making

Communication

Motivating Yourself and Others

Decision Making Models of Decision Making The Rational Model Organizational Process Model Decision Making by resolution Decision Making by flight Decision Making by oversight

Models of Decision Making

The Rational Model

Organizational Process Model

Decision Making by resolution

Decision Making by flight

Decision Making by oversight

Define the problem Identify causes of the problem Generate alternatives Determine best alternative Make decision to act Decision Making: The Process

Define the problem

Identify causes of the problem

Generate alternatives

Determine best alternative

Make decision to act

Decision Making Tools Focus Groups Brainstorming Observations Decision Tree

Focus Groups

Brainstorming

Observations

Decision Tree

Communication Communication is a process. We must understand the process if we are to participate in it and be effective.

Communication is a process.

We must understand the process if we are to participate in it and be effective.

Communication How would you respond to the following questions?

How would you respond to the following questions?

Communication (from the head of your agency) “I’ve heard some disturbing rumors about the way you treat our clients.” (from your subordinates) “I think we should be paid more for all this work we’re doing. I feel like I’m working for free sometimes.”

(from the head of your agency) “I’ve heard some disturbing rumors about the way you treat our clients.”

(from your subordinates) “I think we should be paid more for all this work we’re doing. I feel like I’m working for free sometimes.”

Specialized Forms of Communication Personal Counseling Meetings Memos Reports

Personal Counseling

Meetings

Memos

Reports

Conducting Effective and Productive Meetings Determine necessity of the meeting Develop an agenda and rank items in order of importance Determine begin-end times Stay on task Utilize handouts and visuals for trainings Use humor End on time

Determine necessity of the meeting

Develop an agenda and rank items in order of importance

Determine begin-end times

Stay on task

Utilize handouts and visuals for trainings

Use humor

End on time

Electronic Communication: Do’s and Don’ts of EMAIL Do: Be careful about what, when and how you write emails Be clear and careful of tone Don’t use emails to avoid face to face confrontation write emails when angry

Do:

Be careful about what, when and how you write emails

Be clear and careful of tone

Don’t

use emails to avoid face to face confrontation

write emails when angry

Motivating Yourself and Others What motivates you? What will motivate you in the future? What does Maslow have to say about motivation?

What motivates you?

What will motivate you in the future?

What does Maslow have to say about motivation?

Becoming a Motivator Be proactive about your own motivation (what motivates you) Understand that what motivates you is not necessarily what motivates others (people have different motivators) Have realistic expectations about your influence to motivate others (you might not be able to motivate everyone) Set clear and challenging goals Be honest about the possibility of rewards Understand that people want to be treated fairly Motivation is also about the work you ask people to do Understand the life stages of the people with whom you work

Be proactive about your own motivation (what motivates you)

Understand that what motivates you is not necessarily what motivates others (people have different motivators)

Have realistic expectations about your influence to motivate others (you might not be able to motivate everyone)

Set clear and challenging goals

Be honest about the possibility of rewards

Understand that people want to be treated fairly

Motivation is also about the work you ask people to do

Understand the life stages of the people with whom you work

Leadership is an evolution It takes dedication and commitment to the task of becoming a leader to actually become a leader Resist the status quo!!! BE A LEADER…SEE the CHANGE

It takes dedication and commitment to the task of becoming a leader to actually become a leader

Resist the status quo!!!

BE A LEADER…SEE the CHANGE

Resources Managing Human Behavior in Public and Nonprofit Organizations Robert B. Denhardt, Janet Vinzant Denhardt and Maria P. Aristigueta

Managing Human Behavior in Public and Nonprofit Organizations

Robert B. Denhardt, Janet Vinzant Denhardt and Maria P. Aristigueta

Questions? Comments? Concerns? Thoughts? Reflections?

Thank you!!! Margaret B. Moss, BA, QMHP, QDDP [email_address]