Management Vs Leadership

Management and Supervision: It’s All About Leadership Margaret B. Moss Facilitator

Overview
Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services
Learn tools to implement key elements of effective leadership: Decision Making, Communication, Motivating Others

Managers vs. Leaders
Managers
Takes care of where you are
Deals with complexity
Concerned with doing things right
Sees and hears what’s going on
Finds answers and solutions
Have employees
Leaders
Takes you to a new place
Deals with uncertainty
Concerned with doing the right things
Hears when there is no sound and sees when there is no light
Formulates the questions and identifies the problems
Have followers

Transforming Managers into Leaders
Management is a career.
Leadership is a calling.
True leadership requires seeing something new (VISION) and putting systems in place that will push organizations beyond the status quo.

Leadership: Know Thyself
Before you are able to lead anyone, you must know what personal values influence your leadership style
Also, you need to know what your career anchor is to ensure that you’re in the right field!

How Does One Know Thyself? …Assess Thyself
Reddin’s Personal Values Inventory
Career Orientation Inventory
FIRO-B
The Myers Briggs Type Indicator
Leadership Style Assessment

Leaders recruit and hire leaders
Characteristics:
Vision
Ability to communicate that vision with others
Effective communication
Integrity
Loyalty to employees, managers and the agency/organization
Transforming Management into Leadership “ We are limited, not by our abilities, but by our vision.”

Current Managers
Be a leader
Know your convictions
Listen and observe
Talk to people about needs
Determine your influence
Align behaviors with thoughts
Develop skills and knowledge in different essential leadership responsibilities
Seek feedback
Adopt a style consistent with your personality
Transforming Management into Leadership “ Be the change you want to see in the world.” ~ Mahatma Ghandi

Key Functions of Leadership
Decision Making
Communication
Motivating Yourself and Others

Decision Making
Models of Decision Making
The Rational Model
Organizational Process Model
Decision Making by resolution
Decision Making by flight
Decision Making by oversight

Define the problem
Identify causes of the problem
Generate alternatives
Determine best alternative
Make decision to act
Decision Making: The Process

Decision Making Tools
Focus Groups
Brainstorming
Observations
Decision Tree

Communication
Communication is a process.
We must understand the process if we are to participate in it and be effective.

Communication
How would you respond to the following questions?

Communication
(from the head of your agency) “I’ve heard some disturbing rumors about the way you treat our clients.”
(from your subordinates) “I think we should be paid more for all this work we’re doing. I feel like I’m working for free sometimes.”

Specialized Forms of Communication
Personal Counseling
Meetings
Memos
Reports

Conducting Effective and Productive Meetings
Determine necessity of the meeting
Develop an agenda and rank items in order of importance
Determine begin-end times
Stay on task
Utilize handouts and visuals for trainings
Use humor
End on time

Electronic Communication: Do’s and Don’ts of EMAIL
Do:
Be careful about what, when and how you write emails
Be clear and careful of tone
Don’t
use emails to avoid face to face confrontation
write emails when angry

Motivating Yourself and Others
What motivates you?
What will motivate you in the future?
What does Maslow have to say about motivation?

Becoming a Motivator
Be proactive about your own motivation (what motivates you)
Understand that what motivates you is not necessarily what motivates others (people have different motivators)
Have realistic expectations about your influence to motivate others (you might not be able to motivate everyone)
Set clear and challenging goals
Be honest about the possibility of rewards
Understand that people want to be treated fairly
Motivation is also about the work you ask people to do
Understand the life stages of the people with whom you work

Leadership is an evolution
It takes dedication and commitment to the task of becoming a leader to actually become a leader
Resist the status quo!!!
BE A LEADER…SEE the CHANGE

Resources
Managing Human Behavior in Public and Nonprofit Organizations
Robert B. Denhardt, Janet Vinzant Denhardt and Maria P. Aristigueta

Questions? Comments? Concerns? Thoughts? Reflections?

Thank you!!! Margaret B. Moss, BA, QMHP, QDDP [email_address]

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Management Vs Leadership

by Marvin Nurse on Nov 15, 2008

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