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Management Vs Leadership

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Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services. Learn tools to implement key elements of effective leadership: Decision ...

Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services. Learn tools to implement key elements of effective leadership: Decision Making, Communication, Motivating Others

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  • Hello Margaret, Can u send me a copy of this presentation to goutham.vivek@gmail.com. Thank you..
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Management Vs Leadership Management Vs Leadership Presentation Transcript

  • Management and Supervision: It’s All About Leadership Margaret B. Moss Facilitator
  • Overview
      • Discussion of the importance of effective leadership and administrative guidance to the delivery of quality clinical services
      • Learn tools to implement key elements of effective leadership: Decision Making, Communication, Motivating Others
  • Managers vs. Leaders
    • Managers
      • Takes care of where you are
      • Deals with complexity
      • Concerned with doing things right
      • Sees and hears what’s going on
      • Finds answers and solutions
      • Have employees
    • Leaders
      • Takes you to a new place
      • Deals with uncertainty
      • Concerned with doing the right things
      • Hears when there is no sound and sees when there is no light
      • Formulates the questions and identifies the problems
      • Have followers
  • Transforming Managers into Leaders
    • Management is a career.
    • Leadership is a calling.
        • True leadership requires seeing something new (VISION) and putting systems in place that will push organizations beyond the status quo.
  • Leadership: Know Thyself
    • Before you are able to lead anyone, you must know what personal values influence your leadership style
    • Also, you need to know what your career anchor is to ensure that you’re in the right field!
  • How Does One Know Thyself? …Assess Thyself
    • Reddin’s Personal Values Inventory
    • Career Orientation Inventory
    • FIRO-B
    • The Myers Briggs Type Indicator
    • Leadership Style Assessment
    • Leaders recruit and hire leaders
      • Characteristics:
        • Vision
        • Ability to communicate that vision with others
        • Effective communication
        • Integrity
        • Loyalty to employees, managers and the agency/organization
    Transforming Management into Leadership “ We are limited, not by our abilities, but by our vision.”
    • Current Managers
      • Be a leader
        • Know your convictions
        • Listen and observe
        • Talk to people about needs
        • Determine your influence
        • Align behaviors with thoughts
        • Develop skills and knowledge in different essential leadership responsibilities
        • Seek feedback
        • Adopt a style consistent with your personality
    Transforming Management into Leadership “ Be the change you want to see in the world.” ~ Mahatma Ghandi
  • Key Functions of Leadership
    • Decision Making
    • Communication
    • Motivating Yourself and Others
  • Decision Making
    • Models of Decision Making
      • The Rational Model
      • Organizational Process Model
        • Decision Making by resolution
        • Decision Making by flight
        • Decision Making by oversight
      • Define the problem
      • Identify causes of the problem
      • Generate alternatives
      • Determine best alternative
      • Make decision to act
    Decision Making: The Process
  • Decision Making Tools
    • Focus Groups
    • Brainstorming
    • Observations
    • Decision Tree
  • Communication
    • Communication is a process.
      • We must understand the process if we are to participate in it and be effective.
  • Communication
    • How would you respond to the following questions?
  • Communication
    • (from the head of your agency) “I’ve heard some disturbing rumors about the way you treat our clients.”
    • (from your subordinates) “I think we should be paid more for all this work we’re doing. I feel like I’m working for free sometimes.”
  • Specialized Forms of Communication
    • Personal Counseling
    • Meetings
    • Memos
    • Reports
  • Conducting Effective and Productive Meetings
    • Determine necessity of the meeting
    • Develop an agenda and rank items in order of importance
    • Determine begin-end times
    • Stay on task
    • Utilize handouts and visuals for trainings
    • Use humor
    • End on time
  • Electronic Communication: Do’s and Don’ts of EMAIL
    • Do:
    • Be careful about what, when and how you write emails
    • Be clear and careful of tone
    • Don’t
    • use emails to avoid face to face confrontation
    • write emails when angry
  • Motivating Yourself and Others
    • What motivates you?
    • What will motivate you in the future?
    • What does Maslow have to say about motivation?
  • Becoming a Motivator
    • Be proactive about your own motivation (what motivates you)
    • Understand that what motivates you is not necessarily what motivates others (people have different motivators)
    • Have realistic expectations about your influence to motivate others (you might not be able to motivate everyone)
    • Set clear and challenging goals
    • Be honest about the possibility of rewards
    • Understand that people want to be treated fairly
    • Motivation is also about the work you ask people to do
    • Understand the life stages of the people with whom you work
  • Leadership is an evolution
    • It takes dedication and commitment to the task of becoming a leader to actually become a leader
    • Resist the status quo!!!
    • BE A LEADER…SEE the CHANGE
  • Resources
    • Managing Human Behavior in Public and Nonprofit Organizations
    • Robert B. Denhardt, Janet Vinzant Denhardt and Maria P. Aristigueta
  • Questions? Comments? Concerns? Thoughts? Reflections?
  • Thank you!!! Margaret B. Moss, BA, QMHP, QDDP [email_address]