A 10 Step Approach to Dan Wilson
Coordinator, NN/LM Emergency
Service Continuity Planning Preparedness & Response Plan

Time between incident and normalcy …
… involves service continuity.

Agenda
 Risk assessment
 Safety and security
 Core services
 Core resources
 Highly valued materials
 Outside help
 NN/LM EP & R Toolkit
 Table-top Exercise

Types of Disasters
• Natural
• Unintentional
• Intentional
• Public Health Emergency

Natural Disasters

Unintentional Events

Cologne Archives Building

Cologne Archives Building, March 2009

US Ports
Intentional Disasters

Nuclear Power Plants

Chemical Plants

Oil Refinery

Major Ports

Score Sheet
• Natural Disasters
– Red area (10)
– Yellow area (5)
– Green area (3)
• Unintentional Disasters
– Train track within 1 mile (5)
– Major construction within 200 yards (5)
– Crane within striking distance (10)
• Intentional Disaster
– Nuclear power plant within 50 miles (5) / down wind (10)
– Major port within 10 miles (5)
– Chemical plant within 10 miles (5)
Highest possible score: 50 points

Danbury Public Library

Shelter in Place / HAZMAT Incident

Checklist
 Response to a tornado warning
 Response to a report of a violent person in the area
 Mold
◦ “When handling contaminated books, workers must wear protective gear. This
includes wearing long sleeve shirt or other protective coat over street
clothing, particulate dust mask (i.e. N95 particulate) and vinyl examination gloves.
Unprotected individuals may aggravate or develop allergic sensitivities to the mold
spores.” – University of Hawaii
 Response to someone having a heart attack in your lobby
 Response to the command to shelter-in-place
 Evacuation
 Standing water
◦ “In a Water emergency, potential dangers include electrical shock, and exposure to
sewage, chemicals, and mold.” – University of Deleware
 Response to a chemical spill
 Epidemics (flu shots, anti-bacterial lotions, etc.)
32

3: Determine Your Core Services
Step

Scenario Filters
• Major flooding occurs at your
library. The library will be closed
for at least one week.
• Cyber terrorists bring down the
Internet for an extended period
of time.
• A severe ice storm causes a long-
term power outage.

Flooding
Service High Medium Low Priority
O
P
Priority Priority
n
o
Circulation
e
w
Interlibrary
e
Loan
W
r
Website
e
Reference
e
&
Assistance
k
Access to Print
Resources
I
C Study Space
n
l
t
Classes
o
e
Access to
s
r
Computers
u
n
Access to
r Online
e
Resources
e
t
(Photo by David Greedy/Getty Images)

Cyber terrorism
P
o
Service High Medium Low Priority w
L Priority Priority e
i Circulation
r
b
Interlibrary
r Loan
&
a Website
r Reference
N
y Assistance
o
Access to Print
Resources
O
I
Study Space
p
n
Classes
e
t
n Access to
e
Computers
r
Access to
Online
n
Resources
e
t

1985

Major Power Outage
Service High Medium Low Priority
E
Priority Priority
L m
Circulation
i e
b Interlibrary
r
Loan
r g
Website
a e
Reference
r n
Assistance
y c
Access to Print
Resources
y
C Study Space
l P
Classes
o o
Access to
s Computers w
e e
Access to
Online
d r
Resources

4:
Step Create
Procedures for Remote
Access To Core Services

Backup Libraries

ILL Partnership
ILL

6:
Step Develop a
Continuity of
Access Plan for Your
Essential Electronic
Resources

Hurricane Ike, September 2008

HAM-TMC Library’s Disaster Resource
Page

7:
Step
Identify and
Prioritize Your
Core Print
Collection

University of California-Berkeley

Abridged Index Medicus (AIM)

Yale

8:
Step
Identify
Materials
that are
Highly
Valued.

9:
Step
Proactively Plan
for the Rescue
and Recovery of
Your Highly
Valued
Materials.

10:
Step
Know How to
Obtain Outside
Assistance

1 (800) DEV-ROKS

NN/LM National Emergency
Preparedness & Response Plan
Resource
Libraries
Network
Publishers
Member
RML
National
Buddy
Library of
RML
Medicine
Backup
Libraries

24/7 Assistance
Do You Have a Collections-Threatening Emergency?
Call (978) 470-1010, day or night, seven days a week.
After Center hours, you will be referred to a second
telephone number to reach a staff member. Please do
NOT request disaster assistance via email, since it is not
monitored 24 hours a day.
NEDCC staff members are available 24 hours a day to
provide telephone advice when a disaster occurs. This
service is provided at no charge thanks to a grant to
NEDCC from the National Endowment for the Humanities
(NEH). This service does not normally include on-site
assistance.
Information provided includes advice on drying wet
collections and dealing with damage from fire, pests, or
mold. Referrals to commercial disaster recovery service
providers experienced with library and archives
collections can also be provided.
Text from NDCC website

http://nnlm.gov/ep

The 8 Regions of the
NN/LM

Credits
• Angela Ruffin, head of NN/LM Network Office
• All the RML Directors, Associate Directors of
Regional NN/LM Offices, and their staff
• Gretchen Arnold, Library Director, University of
Virginia Health Sciences Library
• Susan Yowell, Project Assistant, NN/LM National
Emergency Preparedness & Response Plan

“By failing to prepare, we are
preparing to fail.”
– Benjamin Franklin

Discussion Items
• Why are you here?
• What are the major impediments to either
writing a disaster plan or keeping it up to
date?
• Which part of the presentation made the
greatest impact on you?