BUSINESS PERFORMANCE AUDIT QUESTIONNAIRESJohn Kyriazoglou* (author’s credentials at the end)SummaryThis document contains ...
systems development and operation, database and data privacy protection, webservices, etc. for your company?7. Is there an...
4. Is your current business performance measurement and management systemacceptable and understandable by all parties?5. I...
14. Has an evaluation of corporate readiness on performance taken place (based on aspecific questionnaire) before the BPM ...
Upcoming SlideShare
Loading in …5
×

Flevy.com - Business Performance Audit Questionnaires

495 views
367 views

Published on

This is a partial preview of the document found here:
https://flevy.com/browse/business-document/business-performance-audit-questionnaires-115

Description:

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
495
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Flevy.com - Business Performance Audit Questionnaires

  1. 1. BUSINESS PERFORMANCE AUDIT QUESTIONNAIRESJohn Kyriazoglou* (author’s credentials at the end)SummaryThis document contains several audit questionnaires (8 questionnaires, 100 questions)with the objective to provide any business owner, company director, senior manager,auditor, other stakeholder, etc., with a useful set of practical tools to assist and supportthem in their business performance management system audit and implementation,using the Balanced Scorecard or any other business performance model (EFQM, SixSigma, etc.).Keywords: Performance, Audit Questionnaires1. Business Performance Measurement Culture Questionnaire1. Do business performance measurements cover only financial performance or arealso extended to other business corporate areas (production, customers, sales,production, human resources, IT, etc.)?2. Do business performance measurements concern short term or long term prospects?3. Are business performance measurements kept confidential or disseminated andreviewed in all organizational levels?4. Are business performance measurements linked to your strategic targets or are theyutilised only for audit and management issues?5. Are decisions made at the organisational level on which business performanceproblems occur or all performance issues are forwarded to senior management levels?6. Are business performance measurements linked to existing reward systems in allorganisational levels of your company?7. Is there a corporate culture in your company allowing adaptation to innovativeideas, technologies, methods and practices?8. Is there a knowledge management system in place linked to your company’sstrategy and goals?9. Does your company take under consideration customer and market needs orconsiderations are limited to the company’s internal needs?10. Is there a perception of full participation and utilisation of business performanceimprovement measurements throughout all levels of your company? 1
  2. 2. systems development and operation, database and data privacy protection, webservices, etc. for your company?7. Is there an approved research and innovation system and process (policies,procedures, performance metrics) in place for your company?8. Is there a Business Management Reporting System, process, policies andprocedures in place for your company?9. Is there a quality management process (system, policies, procedures, methodology,practices, organization, standards, certification, dedicated staff, etc.) in place for yourcompany?10. Is there a risk management process (system, policies, procedures, methodology,practices, organization, standards, certification, dedicated staff, etc.) in place for yourcompany?11. Is there an approved and well-communicated ethics process (code, policy, staff,etc.) in place for your company?12. Is there a compliance process (policy, program and action plan, dedicated staff,etc.) in place for your company?13. Is there a corporate social responsibility policy in place for your company and isthis discharged effectively?14. Is there an effective and well-functioning anti-fraud process (policy, procedures,staff, etc.) in place for your company?15. Is there an IT steering committee in place for your company and is it functioningeffectively?16. Is there a Business Continuity committee in place for your company and is itfunctioning effectively?17. Is there an Audit Committee in place for your company and is it functioningeffectively?18. Have operational guidelines regarding business records been formally established,communicated to all levels and functions of for your company, and used in every-daywork by all personnel?19. Does the recordkeeping system (for both manual and computerized files, mediaand data) of your company produce complete and accurate results?20. Is there an adequate documentation and effective audit trail for all transactions andactivities? 3
  3. 3. 4. Is your current business performance measurement and management systemacceptable and understandable by all parties?5. Is your current business performance measurement and management systemefficient and effective and as per the specific purposes that it has been developed andimplemented?6. Are there approved business performance monitoring and evaluation procedures inplace?7. Is your business performance monitored at all organization levels of your company(Board of Directors, CEO, departments, units, projects and staff)?8. Are corrective and improvement measures taken by senior management whenbusiness performance issues need resolution?9. Are corrective and improvement measures taken by the board of the company whenbusiness performance issues need resolution?10. Are business performance results (sales, financial, customer service, humanresources management, production, environment protection, social responsibility, IT,etc.) reported in periodical and annual reports to the board?11. Are business performance results (sales, financial, customer service, humanresources management, production, environment protection, social responsibility, IT,etc.) reported in periodical and annual reports to senior management?12. Are business performance data compared to strategic goals and operationalobjectives?13. Are business performance data accurate, comprehensive, easily accessible ondemand, analytical and connected to the specific goals of business strategy andoperational objectives?14. Are the business performance reports used on a continuous basis (i.e. on a weekly,monthly, quarterly basis, etc.) by all directors and senior management levels?15. Are corrective actions related to business goals and operational objectives taken,following business performance data monitoring? 5
  4. 4. 14. Has an evaluation of corporate readiness on performance taken place (based on aspecific questionnaire) before the BPM performance measurement projectimplementation?15. Are there effective business performance measurement procedures in operationbased on the implemented BPM?16. Is there a process linking the overall corporate BPM performance measurementswith the respective BPM measurements of each department, unit, process, etc.?17. Do human resources of each department, project, unit or process fully understandtheir role and how performance measurement of the specific department, unit andprocedure is linked to the overall BPM corporate performance measurement?18. Do human resources of each department, project, unit and process have adequateskills, training & attributes in BPM performance related issues?7. Business Goals and Objectives Implementation Questionnaire1. Have the general business goals of your company been achieved or not in generalterms?2. Have the business objectives been achieved according to the time targets specifiedin the plan of your company?3. Were the deadlines for completion realistic or were they changed?4. Do personnel have adequate resources (money, equipment, facilities, training, ITsystems, etc.) to achieve the business goals and objectives?5. Are the business goals and objectives still realistic?6. Should priorities be changed to put more focus on achieving the business goals andobjectives?7. Should the business goals and objectives be modified for the next time period?8. What can be learned from monitoring and evaluation business activities in order toimprove future planning activities and also to improve future monitoring andevaluation efforts?9. Have policies and procedures been written, approved, and formally established?10. Have business policies and procedures been reviewed in the last year andimproved or changes accordingly? 7

×