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BT Rich MediaSales TrainingPlatform & Broadband Manager – 10th September 2004
Agenda     • What is the BTRM Platform?     • Content Production     • Hosting & Delivery     • Content & Consumer Managem...
What is it? The BT Rich Media platform is a set off tools that our customers may use to: • prepare content for broadband o...
The BT Rich Media Jigsaw                            Networks                 Billing &                                    ...
The BT Rich Media Map                                                 Bletchley Content                                   ...
Content Production:Content Acquisition & Contribution
Jargon•   Acquisition = capturing content at source e.g. video or sound recording•   Contribution = getting content to BTR...
Content acquisition & contribution • Majority of content acquisition is done by the customer   – Exception: Conference Lea...
Content metadata contribution • Metadata associated with a piece of content can be   delivered to the BT Rich Media platfo...
Typical uses • Video networks: All this content requires Encoding   – Broadband TV e.g. Nevis: have live feeds captured of...
Typical uses, continued • Portable Hard Drives:   –   Content on disk drives is already encoded into a digital format and ...
Lets take a 5 minute break
Content Production:BT Interactive Content Factory
This section covers: • Content ingestion • Content management, including   – Editing   – Workflow   – Metadata   – Categor...
Jargon•   Ingestion = the process of inserting the content and metadata into the relevant applications (e.g.    ICF, SDS, ...
BT Interactive Content Factory• The production and management platform for BT Rich Media.• Delivered remotely via a standa...
Typical content lifecycle in ICF   Ingestion   Management   Preparation   Delivery
Ingestion • The ICF ingestion process covers the following activities:   – Identifies how the content and metadata is bein...
Ingestion, continued • Content and metadata can also be ingested into the   Content & Consumer Management Services platfor...
ICF main page        Metadata & Categorisation        Workflow management        Editing        Uploading content         ...
Video Server• Each video server is connected to asource – either live feed, video taperecorder (VTR), DVD player* or CDpla...
Remote Editing – NetEdit Live
Remote Editing – NetEdit Live, continued    • The NetEdit Live application enables      – The capturing of clips from a li...
Remote Editing – NetEdit Live, continued    • The next release of the NetEdit Live application enables      – Ability to a...
Remote Editing – NetEdit Live, new
WorkflowThe Workflow application is centralto working with the ICF and isdesigned to be used as the firstport of call when...
Workflow, continued   • ICF has a number of configured ‘actions’ or ‘modules’ that     can be used in a workflow:     – e....
Metadata   • Metadata is the list of descriptors that define the content   • Metadata ranges from the title, description, ...
Metadata, continuedThe Metadata Editor displaysall the properties of thecontent and allows these tobe edited.There are var...
Copyright management• The Copyright application manages the copyright details for items  with a timeline, for example vide...
Content CategorisationRecipients [the BTRM deliveryplatform or other 3rd partyplatforms] of content deliveredfrom ICF subs...
ICF Storage   • ICF uses a high quality disk storage system to allow fast read / write     capability for encoding and edi...
Proposed ICF Storage HSM solution
Transcoding   • There are four video & audio transcoding applications integrated with     ICF:     – Telestream Flip Facto...
Delivery Formats
DRM packaging   • The DMDSecure packager application (soon to be     released supporting Real Helix DRM) is integrated int...
Delivery & Syndication    • Delivery & Syndication mean similar things within ICF      – Syndication means the creation of...
Syndication / Delivery
Facts & Figures   BT Rich Media currently has the following capability on ICF:   • Ability to allow 5 concurrent remote ed...
Lets take a 5 minute break
Hosting & Delivery
This section covers: • Hosting & Delivery details • Things to remember • Facts & Figures
Jargon • Load balanced = requests for service are spread across a   number of servers to ensure no one server is over-load...
BT Rich Media hosting & delivery platform • The hosting & delivery platform at Bletchley has the   following capabilities:...
Things to remember • When BT Rich Media ‘hosts’ a customers web site or   software, we only provide them space on a server...
Facts & Figures The BT Rich Media platform can support: • Upto xxx page hits per day [based on 7 web servers] or • Upto 30...
Consumer Management:BT Service Delivery Suite
This section covers: • SDS Usage   –   Using API   –   Using Customer Administration Interface • Content ingestion • Conte...
Jargon • API = application programming interface, a well defined   data structure and sub-routine call
What is the Service Delivery Suite (SDS)? • SDS supports the delivery of rich, secure, premium media   based content exper...
The two sides to SDS The SDS is used in two distinct ways: • via a Customers web site or storefront    – The web site make...
Service Delivery Suite        Agg App Streaming                  Agg App                  WebLogic   Server               ...
Content ingestion • The platform provides automated facilities to ingest content. This can   include   – Retrieval of cont...
Content ingestion, continued
Content Management• Integrated with ICF to automatically update with new assets managed  through content workflow• Allows ...
Content Management, continuedManagement is split between content owners and channel owners• The Content Manager provides t...
Content Management, continued
Example Content Owner Screen
Example Channel Owner Screen
Plan Management• The Plan Administrator provides the interface for customizing end  user offerings, including customer pro...
The Plan Screen
Customer Care• Customer Care provides the interface for managing end  user accounts.• Common tasks for a Customer Care Age...
A Customer Care Screen
Consumer Self Service    SDS provides an API to allow customers to build the ability for end    users to manage their own ...
Consumer Self Service - Example• Allows customers tomanage their accountinformation• Reduces costsassociated with directen...
Billing and Payment Processing  • The SDS is fully integrated with Worldpay & Bibit to process requests initiated    from ...
Reporting • Reporting interface to track all major activities of   the SDS system using reporting tool:    –   Site Usage ...
Reporting – Example
Data Security • All access controlled via Secure ID tokens, username and   password • All billing and sensitive informatio...
Digital Rights Management
DRM                                         Web       HTML                                                services        ...
Customer Requirements
What do our customers need to do? • Get their content onto the BT Rich Media platform • Define how their content should be...
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BT Rich Media platform 2004

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  • NEED TO REDO WITH OLD WORKGROUP EDITOR !!!!
  • Add BT UI with relevant APP
  • Replace with old editor
  • Replace with old editor
  • Replace with old editor
  • Replace with old editor
  • Add BT UI with relevant APP
  • Replace with old editor
  • Replace with old editor
  • Add BT UI with relevant APP
  • Add BT UI with relevant APP
  • Add BT UI with relevant APP
  • Replace with old editor
  • Add BT UI with relevant APP
  • Replace with old editor
  • Replace with old editor
  • Replace with old editor
  • Add BT UI with relevant APP
  • Replace with old editor
  • Transcript of "BT Rich Media platform 2004"

    1. 1. BT Rich MediaSales TrainingPlatform & Broadband Manager – 10th September 2004
    2. 2. Agenda • What is the BTRM Platform? • Content Production • Hosting & Delivery • Content & Consumer Management • Customer Requirements
    3. 3. What is it? The BT Rich Media platform is a set off tools that our customers may use to: • prepare content for broadband or mobile usage • deliver the content to the end user, directly or by 3rd party • manage the usage of their content by the end user • manage their end user base directly • bill the end users for the use of their content • host their web site
    4. 4. The BT Rich Media Jigsaw Networks Billing & payments Content DRM Acquisition Content servicesProviders Content Content & Delivery Production & Consumer Hosting & (Streaming Storage Management & (SDS) Downloads) (ICF) Storage
    5. 5. The BT Rich Media Map Bletchley Content Delivery Customer Store FrontProviders Networks SDS Chiswick Ealing Worldpay BT Click & Buy & Bibet
    6. 6. Content Production:Content Acquisition & Contribution
    7. 7. Jargon• Acquisition = capturing content at source e.g. video or sound recording• Contribution = getting content to BTRM e.g. on tape, via satellite or over internet• Broadcast format = the format used for content to be transmitted across video / audio networks and stored on tape e.g. PAL, ASI, SDI, AES• IP VPN = the secure PRIVATE network connecting customers to us and our sites to each other. It is not the internet.• DSL (ADSL & SDSL) = a form of connecting to the internet or IP VPN using a standard telephone line and is contended by upto 50:1 therefore no guarantee of bandwidth – ADSL ranges from 512kBps to 2MBps down and 64kBps to 256kBps up – SDSL ranges from 512kBps to 2MBps both up and down• IP Clear = a form of connection to the IP VPN using a separate connection and has a guaranteed bandwidth – 2Mbps to 1GBps• Metadata = text information about a piece of content e.g. title, description, artist, copyright owner, etc
    8. 8. Content acquisition & contribution • Majority of content acquisition is done by the customer – Exception: Conference League – we acquire it on-site directly from the cameraman • Content is contributed to the BTRM platform via: – Video networks (satellite or terrestrial) via BT Tower to ICF @ Chiswick [Specialist design skills from BTBS or TWIi required to use this method] – On video or audio tape, DVD or CD: delivered to 203HH or soon, the BTRM Tape Library @ Chiswick • Tape formats: Digibeta & BetaSP (can handle VHS if required) – On portable hard disk drives: delivered to 203HH – Using ‘upload’ capability over the IP VPN connection – Secure FTP upload over the Internet
    9. 9. Content metadata contribution • Metadata associated with a piece of content can be delivered to the BT Rich Media platform, together with the content on all but the video network • Metadata can be automatically ingested when provided in the following formats: – A simple text file – A CSV (Comma Separated Value) file – A XML (Extensible Markup Language) file • Metadata can be provided in other formats but will need to be manually captured by BT Rich Media staff
    10. 10. Typical uses • Video networks: All this content requires Encoding – Broadband TV e.g. Nevis: have live feeds captured off-air or direct from TV sudios requiring encoding, editing and then distribution to 3rd parties or our delivery platform for delivery to end consumers – Sports events e.g. Wimbledon: have live feeds requiring encoding, editing and then distribution to 3rd parties or our delivery platform for delivery to end consumers – Corporate events e.g. financial announcement: have live feeds being streamed live but also require editing and distribution to enable viewing at later stage • Physical medium: – All types of customers have content on tape, DVD or CD. – All content on tape requires Encoding
    11. 11. Typical uses, continued • Portable Hard Drives: – Content on disk drives is already encoded into a digital format and may only require transcoding and DRM. Only some formats can be edited using ICF • Using ‘upload’ capability over IP VPN: – Content being uploaded is already encoded into a digital format and may only require transcoding and DRM. Only some formats can be edited using ICF – Customers using ICF will be able to ‘drag & drop’ content and metadata into ICF for automatic ingestion – using Upload or Hot Folders – Customer using SDS will be able to ‘upload’ content and metadata from their local workstation into the SDS Media Processor • Using Secure FTP over Internet: – Content being FTP’d is already encoded into a digital format and may only require transcoding and DRM. Only some formats can be edited using ICF – Customers not using an IP VPN may upload content and metadata using secure FTP into their own ‘in box’ and this will be moved to the relevant location e.g. ICF hotfolder, SDS media processor inbox or their own directory for streaming / download
    12. 12. Lets take a 5 minute break
    13. 13. Content Production:BT Interactive Content Factory
    14. 14. This section covers: • Content ingestion • Content management, including – Editing – Workflow – Metadata – Categorisation – Storage • Content preparation, including – Transcoding – Digital Rights Management • Content delivery and syndication
    15. 15. Jargon• Ingestion = the process of inserting the content and metadata into the relevant applications (e.g. ICF, SDS, Customer website) so that it may be used.• Essence = Content• Bitrate = defines the best quality the content can be delivered at. The higher the bitrate, typically the better the quality but also the larger the file size and the higher the bandwidth an end user needs to view the content or download it in a reasonable time• Encode = converting an broadcast signal (e.g. PAL TV feed) to a digital file (e.g. MPEG)• Transcode = converting a digital file from one format (e.g. MPEG) to another (e.g. WM9) or changing the quality (e.g. from Master [50MBps] to DVD [5MBps], High Broadband [1.5MBps], Med Broadband [750kBps], Standard Broadband [340kBps] or Narrowband [45kBps] and anywhere in between] or both• Web browser based = is accessed using a web browser such as Microsoft’s IE6• Web based = is accessed via a web browser or proprietary user interface over the internet• HSM = hierarchical storage management and means the ability to move content to different storage types based on rules e.g. value, time or space limitations• Syndication = the process of delivering both content and metadata to multiple B2B customers simultaneously
    16. 16. BT Interactive Content Factory• The production and management platform for BT Rich Media.• Delivered remotely via a standard BT IP VPN. No server or software required at the customer site. Used through a simple web browser.• Provide unified user interface for : – Content Management and workflow management – Digital File, Tape and Live Feed ingest – Editing – Productisation suite – Digital Rights Management – Syndication and distribution• The World’s first IP based Remote Editing platform
    17. 17. Typical content lifecycle in ICF Ingestion Management Preparation Delivery
    18. 18. Ingestion • The ICF ingestion process covers the following activities: – Identifies how the content and metadata is being delivered e.g. via video server, hotfolder or upload – The creation of a digital asset within the ICF database, of the correct type and with a unique identifier • Content delivered to the BT Rich Media ICF in broadcast format i.e. over video network or from tape, is passed through the video servers before ingestion – Content is encoded into a Master format [MPEG2 50Mbps] and a Proxy format [WM9] for editing purposes – For customers only requiring an ‘encode’ into another format or quality [we call this transcoding], the Master and Proxy will be deleted • Once the content is ingested, it can be used by the content production processes
    19. 19. Ingestion, continued • Content and metadata can also be ingested into the Content & Consumer Management Services platform (SDS) • Once content and metadata is uploaded to the SDS Media Processor ‘InBox’, a new digital asset with associated metadata is created in the SDS database, ready for use • ICF / SDS Integration: When a customer is using both ICF & SDS functionality, content and metadata produced in ICF is ‘automatically ingested’ into SDS once it has been approved for publication. This does not work the other way around!
    20. 20. ICF main page Metadata & Categorisation Workflow management Editing Uploading content Video Servers
    21. 21. Video Server• Each video server is connected to asource – either live feed, video taperecorder (VTR), DVD player* or CDplayer*• The controls for the video servers – act just the same as that of a VTR: Record, play, pause, fast forward, rewind, stop – can control the attached VTR remotely and synchronises the recording• The operator either just startsrecording a live feed or starts thesource (VTR, DVD or CD) and thenstarts recording
    22. 22. Remote Editing – NetEdit Live
    23. 23. Remote Editing – NetEdit Live, continued • The NetEdit Live application enables – The capturing of clips from a live incoming source – The ability to edit the clips or stored video files (limited to WM9) – The creation of new clips based on a timeline • The NetEdit Live applications works as follows: – The user views and edits a frame accurate video Proxy (WM9) – Once the new clip is complete, a process called ‘conform’ is undertaken • It creates an Edit Decision List (a list of in/out points of video) of the clip • It then goes to the original (preferably the Master) and copies the relevant pieces • And then ‘muxes’ them together to create a new clip directly from the original (it is from this new original that the transcoding is done)
    24. 24. Remote Editing – NetEdit Live, continued • The next release of the NetEdit Live application enables – Ability to add or delete the audio tracks (used to create content with different languages) – Ability to add a voice over track (used to add commentary) – Ability to enhance the transition between clips on a timeline e.g. fade in / fade out – Ability to add text onto the content e.g. on screen titles, watermarks, etc • The most prolific users of this function will be customers: – Managing live TV content ingestion and creating new content e.g. Nevis – Providing new content from live feeds or existing clips for resell e.g. sports rights holders creating content packages for syndication – Creating trailers or previews from film, documentaries or other video footage and who do not have any in-house editing capability e.g. Bollywood Boulevard
    25. 25. Remote Editing – NetEdit Live, new
    26. 26. WorkflowThe Workflow application is centralto working with the ICF and isdesigned to be used as the firstport of call when an ICF user wantsto know what work they have to do.In the Workflow application you canview and manipulate the status ofpieces of content as they passalong the stages of a workflow.Some workflows will only supportone type of content, e.g. video,while other workflows might supportnumerous types of content. When apiece of content passes through aworkflow it is represented as a rowin the Workflow application, andthis is called a job.
    27. 27. Workflow, continued • ICF has a number of configured ‘actions’ or ‘modules’ that can be used in a workflow: – e.g. conform video, update metadata, categorise, deliver, etc – new ones can be developed on request • BT Rich Media have configured a standard set of workflows for all supported content types – Standard process is manual – requires manual input – Automated workflows can be configured but require customer specific input • Customised workflows can be created for specific customer
    28. 28. Metadata • Metadata is the list of descriptors that define the content • Metadata ranges from the title, description, artist, copyright owner to more content specific such as filename, file location, file type, etc • There are many metadata standards – the ICF does not conform to any specific one BUT – Metadata provided in XML / CSV files can be translated to match the ICF – New metadata fields can easily be added (unfortunately they are global) • The metadata delivered with the content to a customer’s web application can be configured to match any standard e.g. CableLabs, TVAnytime, Dublin Core, etc, as long as the metadata is captured
    29. 29. Metadata, continuedThe Metadata Editor displaysall the properties of thecontent and allows these tobe edited.There are various differentitem types, and over time thetypes in use may change.Each item type has its ownproperties – different itemsoften have very similarproperties, but they can beentirely different if required
    30. 30. Copyright management• The Copyright application manages the copyright details for items with a timeline, for example video or audio assets• Copyright defines who owns the content, who has the rights to use it, and any restrictions placed on it• The Copyright details are stored as metadata and are passed on with the content in the metadata file• Copyright details are not enforceable
    31. 31. Content CategorisationRecipients [the BTRM deliveryplatform or other 3rd partyplatforms] of content deliveredfrom ICF subscribe to ICF-defined categories.In order for the subscriber toreceive content, such as videoor audio items, the item mustbe added to the categories towhich the recipients aresubscribed.Categories are the link betweenthe content and the subscriber.
    32. 32. ICF Storage • ICF uses a high quality disk storage system to allow fast read / write capability for encoding and editing purposes • This storage is usually only used to store ‘work in progress’ and the Master / Proxy files – high quality, large files • The current storage capacity is being increased to 8TB • The cost of using this storage is high and hence not suitable for archive purposes • BT Rich Media & TWIi are designing a suitable HSM solution that will allow ‘cheap’ online and nearline storage options to be integrated and allow content to be moved to the most appropriate location
    33. 33. Proposed ICF Storage HSM solution
    34. 34. Transcoding • There are four video & audio transcoding applications integrated with ICF: – Telestream Flip Factory – Real Helix Mobile Producer 10 – Real Helix Producer 10 – Windows Media 9 Producer • Most video & audio content formats ingested can be transcoded into other formats (see the table provided) • Notable exception – we cannot transcode from or to Flash • BT Rich Media has a number of standard profiles set up but new ones can be done on a customer by customer basis
    35. 35. Delivery Formats
    36. 36. DRM packaging • The DMDSecure packager application (soon to be released supporting Real Helix DRM) is integrated into ICF • If content is to be encrypted, this can be done by simply selecting the DRM option in the syndication configuration screens and setting the parameters – This is done through XML not a user interface – Typically content will be encrypted without rules and these get set by the storefront or BT Rich Media rules engine • When this content leaves the ICF platform it is encrypted and can only be accessed with a valid licence
    37. 37. Delivery & Syndication • Delivery & Syndication mean similar things within ICF – Syndication means the creation of accounts, with specific rules, to which to deliver content and metadata to – Delivery means the process through content and metadata is moved from ICF to either the BT Rich Media delivery platform or a 3rd party platform • Currently, delivery to 3rd party platforms is done via Bletchley until a secure internet based solution is applied to ICF • Each syndication account can have different rules associated with transcoding & DRM, methods of delivery and format of metadata
    38. 38. Syndication / Delivery
    39. 39. Facts & Figures BT Rich Media currently has the following capability on ICF: • Ability to allow 5 concurrent remote editors plus two local or upto 20 concurrent remote standard users • Ability to handle upto 3 concurrent video ingests [3 video servers] • Ability to transcode across 13 media processor servers [volume depends on transcoder being used] • Delivery upto 10MBps of content to the delivery platform • Store upto 8TB of Master / Proxy content
    40. 40. Lets take a 5 minute break
    41. 41. Hosting & Delivery
    42. 42. This section covers: • Hosting & Delivery details • Things to remember • Facts & Figures
    43. 43. Jargon • Load balanced = requests for service are spread across a number of servers to ensure no one server is over-loaded and if one server fails, the other just take over the workload • Resilience = for every server installed, there is a back up server, and the total load is managed such that if one fails, the others can handle the full load • CDN = content delivery network, provides large geographic coverage, higher bandwidth capabilities and higher probabilities of ‘guaranteed’ delivery
    44. 44. BT Rich Media hosting & delivery platform • The hosting & delivery platform at Bletchley has the following capabilities: – Can host and support customer web sites (Java based only) – Can host and support* customer applications e.g. eLearning software – All Microsoft based web sites are hosted by a partner – BT Global Hosting – Can stream video & audio content in many formats but predominantly in Windows Media 9 and Real 9/10 – Can download all content types – Can store upto 10.5TB of content • All the equipment is load balanced and resilient • All the equipment is secure behind managed firewalls
    45. 45. Things to remember • When BT Rich Media ‘hosts’ a customers web site or software, we only provide them space on a server, some storage and internet access • We do not: – Provide them access to our databases (chargeable) – Install* and support their software • We do not ‘guarantee’ the delivery of content (streamed or downloaded) unless a customer purchases the necessary dedicated bandwidth • For customers requiring volumes exceeding the BTRM capacity or geographic reach, BTRM has the option to use its CDN partners – RBN & Akamai
    46. 46. Facts & Figures The BT Rich Media platform can support: • Upto xxx page hits per day [based on 7 web servers] or • Upto 3000 concurrent broadband streams [based on 9 streaming servers] or (Theoretically limit based on servers is 7700 broadband streams but limited by bandwidth) • Upto 7.3M downloads [5 min music track @ 192kBps] per day [based on 2 download servers] As all the above actions share the same bandwidth, only a combination can be achieved The only limitation the platform has for scalability is a current 1GBps throughput limit on the firewalls
    47. 47. Consumer Management:BT Service Delivery Suite
    48. 48. This section covers: • SDS Usage – Using API – Using Customer Administration Interface • Content ingestion • Content management, including – Content Owner – Channel Owner • Plan Management, including – Subscriptions, Rentals & Pay-per-view / download – Price sheets • Customer Care – Self Care – Customer Care Agents • Billing and Payments
    49. 49. Jargon • API = application programming interface, a well defined data structure and sub-routine call
    50. 50. What is the Service Delivery Suite (SDS)? • SDS supports the delivery of rich, secure, premium media based content experiences. • Specifically, SDS facilitates: – The acquisition, transformation, and delivery of premium media – The creation and support of customer accounts – The creation and support of service plans and offerings – The creation and support of content offerings and products – The billing and payment process – Performance of the business through reporting & analytics – Performance of the media delivery system through monitoring
    51. 51. The two sides to SDS The SDS is used in two distinct ways: • via a Customers web site or storefront – The web site makes ‘calls’ to SDS using a published API – End user and transaction information is transferred between SDS and the web site using these API calls and displayed accordingly – Details of products (consists of content within a specific channel) can be displayed, together with the price, on the web site – Access to the content is managed by the authority the web site gives • via the Customer admin interface on the SDS – The Customer can administer their end user information database – The Customer can manage the pricing models and plans for content – The Customer can obtain reports
    52. 52. Service Delivery Suite Agg App Streaming Agg App WebLogic Server Server Media Management System Download Server Network Attached Database Storage Via Internet Via Internet Content Content Subscriber Owner (end user) Media Processor
    53. 53. Content ingestion • The platform provides automated facilities to ingest content. This can include – Retrieval of content and meta-data from external servers – Transcoding of the content to other formats (e.g. Real 10, WM9) at various qualities (e.g. a low bit-rate preview stream and a high bit-rate download) – Protection with DRM – Automation can allow the content to appear directly on the web-site if required • The ingest works for various content types such as news articles and media files • Both the content and metadata can be ingested using the Media Processor InBox (This is how content is ‘ingested’ from ICF)
    54. 54. Content ingestion, continued
    55. 55. Content Management• Integrated with ICF to automatically update with new assets managed through content workflow• Allows non-technical system users to register a content item by: – Entering descriptive copy – Loading supporting images (logos, photographs etc) – Entering meta data (title, author ©, format, duration etc) – Assigning content to appropriate category/package – Providing location of media and HTML – Associating other media
    56. 56. Content Management, continuedManagement is split between content owners and channel owners• The Content Manager provides the ability to view and manipulate content metadata for content that has been registered by the content ingestion process. Content can be manually added to or deleted from the system as well.• The Channel Editor creates Channels of digital assets. Assets are multimedia files such as RealVideo and MP3. Channels themselves are merely pointers to Content Volumes. Administrators determine what assets are available to a particular Channel and subsequently to Subscribers. Examples: – An organisation could use different channels for different territories (thereby controlling the release of content across territories) – Channel owners could create free, standard and premium channels• A party can be both a content owner and a channel owner
    57. 57. Content Management, continued
    58. 58. Example Content Owner Screen
    59. 59. Example Channel Owner Screen
    60. 60. Plan Management• The Plan Administrator provides the interface for customizing end user offerings, including customer product packages, pricing rules, billing rules as well as Subscriber Plan Rules• The SDS supports one-off payments (pay-per-view or download) and subscriptions and payments can be taken for – Individual items (e.g. buy a track or album) – Channels (e.g. access to the premium channel) – Or a combination of both• This can apply to streamed or downloaded content• Plans can be made available to particular audiences• The system supports various discount models and free trial periods• Can support try-before-you-buy, e.g. a 30 second preview• Full automation of email notifications
    61. 61. The Plan Screen
    62. 62. Customer Care• Customer Care provides the interface for managing end user accounts.• Common tasks for a Customer Care Agent: – Assist with or perform customer registration and content purchases both through the storefront and through Customer Care in SDS – Update or edit customer-billing data – Enter notes on account activity – Update, change, add or delete (cancel & refund) a purchase – View the purchase history of an account
    63. 63. A Customer Care Screen
    64. 64. Consumer Self Service SDS provides an API to allow customers to build the ability for end users to manage their own accounts online:• Captures user information and enables editing – Creates account – Login name, password – Name, address, city/town, county, country, postal code, day & evening telephone, fax• Captures user billing information and enables editing – Encrypts to VISA specifications – Payment type, card number, expiry date,etc• Select or cancel payment plans• View billing and transaction history
    65. 65. Consumer Self Service - Example• Allows customers tomanage their accountinformation• Reduces costsassociated with directend-user customersupport
    66. 66. Billing and Payment Processing • The SDS is fully integrated with Worldpay & Bibit to process requests initiated from the customer’s storefront/portal website – Work has started to integrate with BT Click & Buy • SDS batches monthly subscription recurring billing on anniversary bill date of member (adjustable) • PPV / D billing is done in real-time or batch processing (adjustable) • Back-end transaction requires approval or denial and confirmation & verification before authorising the purchase (protects against double billing due to latency or broken communications) • Support for Visa, Mastercard, JCB, Diners, American Express, Electronic Checks, ACH and cash cards (dependent on Merchant Bank account) • Local currency and sales & value added tax is supported (dependant on Merchant Bank account) • Logs transaction data in database for customer service, direct marketing and authentication services
    67. 67. Reporting • Reporting interface to track all major activities of the SDS system using reporting tool: – Site Usage (to controlled pages only) – Content Usage • Streams • Downloads – Customer Care and related Subscription Management reports available (including graphs) • Management Reports: – Subscriber acquisition – Conversion statistics – Subscriber retention – Billing
    68. 68. Reporting – Example
    69. 69. Data Security • All access controlled via Secure ID tokens, username and password • All billing and sensitive information is secured using VIS specifications • All API and billing transactions are authenticated with security keys • The Customer Administration supports roles with delegated authority
    70. 70. Digital Rights Management
    71. 71. DRM Web HTML services External Portal or player conditions License Live and DMDlicenserpre-recorded media HW & SW Internal conditions License request encoders Packaged media Delivery Mechanism (streaming server, DMDpackagers IP Broadcast network Packaged media DSL Network, email, FTP, CD) Rights creation Rights management and delivery Rights enforcement
    72. 72. Customer Requirements
    73. 73. What do our customers need to do? • Get their content onto the BT Rich Media platform • Define how their content should be produced • Manage their content through production • Decide how the content is to be delivered • Build their own web site or store front • Integrate their web site or store front into SDS (if required) • Integrate their web site or storefront into a billing solution (either SDS or BT Click & Buy) • Manage their customer base • Manage the way their content is to be used (DRM)

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