How to handle a problem

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  • 1. How To Handle a Problem* (1) Get the Facts Review the Record • Find out what rules and customs apply • Talk with the individuals concerned • Get opinions and feelings • Be sure you get the whole story! * FROM: 4-Step Method Pocket Card – Back Side, TWI (Training Within Industry) Job Relations Manual, United States War Manpower Commission, Bureau of Training, Washington, DC: United States Government Printing Office, August 1943
  • 2. (2) Weigh and Decide … • Fit the facts together • Consider their bearings on each other • What possible actions are there? • Check Practices and Policies • Consider objective and effect on individual, group and production • Don’t jump to conclusions! * FROM: 4-Step Method Pocket Card – Back Side, TWI (Training Within Industry) Job Relations Manual, United States War Manpower Commission, Bureau of Training, Washington, DC: United States Government Printing Office, August 1943
  • 3. (3) Take Action… • Are you going to handle this yourself? • Do you need help in handling? • Should you refer this to your supervisor? • Watch the timing of your action! • Don’t Pass the Buck! * FROM: 4-Step Method Pocket Card – Back Side, TWI (Training Within Industry) Job Relations Manual, United States War Manpower Commission, Bureau of Training, Washington, DC: United States Government Printing Office, August 1943
  • 4. (4) Check the Results… • How soon will you follow up? • How often will you need to check? • Watch for changes in output, attitudes and relationships • Did your action help production? • DID YOU ACCOMPLISH YOUR OBJECTIVE? * FROM: 4-Step Method Pocket Card – Back Side, TWI (Training Within Industry) Job Relations Manual, United States War Manpower Commission, Bureau of Training, Washington, DC: United States Government Printing Office, August,1943