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inSync Cloud Administrator's Guide 5.1 Document Transcript

  • 1. Administrator’s GuideA comprehensive guide to installing, configuring the inSync Cloud and the inSync client www.druva.com
  • 2. Druva inSync Cloud – Administrator’s Guide Copyright NoticeCopyright © 2007-2012 Druva, Inc.All Rights Reserved.Any technical documentation that is made available by Druva, Inc. (“Druva”) is the copyrighted work of Druva and is owned byDruva. This technical documentation is being delivered to you as is, and Druva makes no warranty as to its accuracy or use. Anyuse of the technical documentation or the information contained therein is at the risk of the user. This document may includetechnical or other inaccuracies or typographical errors. Druva reserves the right to make changes without prior notice.No part of this publication may be copied without the express written permission of Druva. TrademarksWindows® is a U.S. registered trademark of Microsoft Corporation.Linux is a U.S. registered trademark of Linus Torvalds.Red Hat® Enterprise Linux® is a registered trademark of Red Hat Inc.Ubuntu is a registered trademark of Canonical Ltd.Apple, Mac and Mac OS are trademarks of Apple Inc.Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respectivecompanies and are hereby acknowledged Page 2
  • 3. Druva inSync Cloud – Administrator’s Guide Intended AudienceThis guide is intended for system administrators. System administrators can use the information in this guide tounderstand the functionalities and their application. In addition, this guide provides information about how to useDruva inSync Cloud and navigate through its Graphical User Interface (GUI). This document assumes that thereaders have the following skills depending on the target platform:-Windows® Administration skills-Linux Administration skills-Mac OS X user skillsTypographic ConventionsSymbol MeaningGreen underlined text A hyperlink or link you can click to go to a related section in this document or to a URL in your WebSee italics browser.Bold The names of menus, menu items, headings, and buttons.Italics Variables or placeholders or special terms in the document. Getting HelpFor technical assistance or license renewal, please send an email to support@druva.com.If you have signed up for Gold or Platinum support, please login into http://support.druva.com/.We value your feedback. Kindly send your comments on the contents of this document to docs@druva.com.Include the title and page number of the document and the chapter and section titles of the reported text. DISCLAIMERThe information contained in this document is subject to change without notice. Druva Software Pvt. Ltd. shall notbe liable for errors contained in this document for any damages in connection with this document. Page 3
  • 4. Table of Contents Druva inSync Cloud – Administrator’s GuideTable of Contents................................................................................................ 4Chapter 1 Introduction..................................................................................... 9 1.1 The Solution - inSync Cloud ....................................................................................... 10 1.2 Druva inSync Cloud Features ..................................................................................... 11 1.3 Salient Features.......................................................................................................... 12Chapter 2 Accessing the Druva inSync Cloud .................................................. 13Chapter 3 Using the Druva inSync Cloud ........................................................ 15 3.1 inSync Configuration Wizard ...................................................................................... 15 3.1.1 inSync Configuration Wizard – Welcome................................................................ 16 3.1.2 inSync Configuration Wizard – Add Administrator ................................................. 16 3.1.3 inSync Configuration Wizard – Update Profile ....................................................... 17 3.1.4 inSync Configuration Wizard – Select Policies ........................................................ 19 3.1.5 inSync Configuration Wizard – Create User ............................................................ 21 3.1.6 inSync Configuration Wizard – Finish...................................................................... 22Chapter 4 Druva inSync Cloud Dashboard ...................................................... 24 4.1.1 Summary ................................................................................................................. 24 4.1.2 Live Activities........................................................................................................... 25 4.1.3 Backup Statistics...................................................................................................... 25 4.1.4 Server Usage ........................................................................................................... 25 4.1.5 Share Summary ....................................................................................................... 26 4.1.6 DLP Summary .......................................................................................................... 26Chapter 5 Backup Overview ........................................................................... 27 5.1 Backup Now ............................................................................................................... 27Chapter 6 Restore Overview .......................................................................... 29 6.1 Restore ....................................................................................................................... 29 6.1.1 Manage Snapshots .................................................................................................. 31Chapter 7 Data Loss Prevention Overview (DLP) ............................................ 33 Page 4
  • 5. Druva inSync Cloud – Administrator’s Guide 7.1 Decommission Device ................................................................................................ 33 7.1.1 Auto Delete ............................................................................................................. 34 7.2 DLP Statistics .............................................................................................................. 34 7.3 Locating a Device ....................................................................................................... 35 7.4 Auto Deleting a Device ............................................................................................... 37Chapter 8 Share Overview ............................................................................. 40 8.1 Share Summary .......................................................................................................... 40 8.2 Share Activity ............................................................................................................. 40Chapter 9 Data Analytics ................................................................................ 41Chapter 10 Managing the inSync Cloud Server ............................................. 44 10.1 Manage Profiles ......................................................................................................... 44 10.1.1 Create New Profile .................................................................................................. 45 10.1.2 Copy Profile ............................................................................................................. 61 10.1.3 Delete Profile .......................................................................................................... 62 10.1.4 Profile Details .......................................................................................................... 62 10.2 Manage Users ............................................................................................................ 63 10.2.1 Create New User ..................................................................................................... 64 10.2.2 Import Users............................................................................................................ 66 10.2.3 Delete User.............................................................................................................. 69 10.2.4 Disable User ............................................................................................................ 69 10.2.5 Change Profile ......................................................................................................... 70 10.2.6 User Details ............................................................................................................. 70 10.3 Manage Devices ......................................................................................................... 70 10.3.1 Add Device .............................................................................................................. 71 10.3.2 Delete Device .......................................................................................................... 71 10.3.3 Disable Device ......................................................................................................... 72 10.3.4 Upgrade Device ....................................................................................................... 72 10.3.5 Backup Now ............................................................................................................ 72 10.3.6 Device Details .......................................................................................................... 73 10.4 Mange Storages ......................................................................................................... 73 Page 5
  • 6. Druva inSync Cloud – Administrator’s Guide 10.4.1 Storage Details ........................................................................................................ 74 10.5 Server Activities.......................................................................................................... 75 10.6 Alerts .......................................................................................................................... 75 10.6.1 Alerts ....................................................................................................................... 76 10.7 Reports ....................................................................................................................... 78 10.7.1 Schedule Reports .................................................................................................... 79 10.7.2 View Reports ........................................................................................................... 80 10.7.3 Download Reports................................................................................................... 80 10.8 Administrators ........................................................................................................... 81 10.8.1 Create Administrator .............................................................................................. 82 10.8.2 Managing a Server Administrator ........................................................................... 83 10.8.3 Managing a Profile Administrator ........................................................................... 83 10.8.4 Using the Profile Administrator’s Login .................................................................. 86 10.9 Settings ....................................................................................................................... 90 10.9.1 Mobile Credentials .................................................................................................. 90 10.9.2 Password Policy ....................................................................................................... 91 10.9.3 Single Sign-On Settings (SAML 2.0) ......................................................................... 94Chapter 11 Installing the Druva inSync Client ............................................... 97 11.1 Installation Prerequisites ........................................................................................... 97 11.2 Installation on Microsoft Windows 7/ Vista/ XP ................................................. 98 11.3 Installation on Linux ............................................................................................. 99 11.3.1 Debian Based Installation........................................................................................ 99 11.3.2 RPM Based Installation ......................................................................................... 100 11.3.3 Installing on 64-bit System .................................................................................... 100 11.4 Installation on Apple Mac OS ............................................................................. 101Chapter 12 Using the Druva inSync Client................................................... 104 12.1 Activate Druva inSync .............................................................................................. 104 12.1.1 SAML Authentication ............................................................................................ 106 12.2 Backup Now ............................................................................................................. 107 12.3 Restoring Backed up Files ........................................................................................ 107 Page 6
  • 7. Druva inSync Cloud – Administrator’s Guide 12.3.1 Searching files in Snapshots .................................................................................. 109 12.4 Configuring Druva inSync Client............................................................................... 110 12.4.1 Configuring Folders ............................................................................................... 111 12.4.2 Web Restore.......................................................................................................... 117 12.4.3 Backup Settings ..................................................................................................... 118 12.5 Status........................................................................................................................ 120 12.6 Other inSync client Options ..................................................................................... 120 12.7 Client Notifications................................................................................................... 121Chapter 13 Using inSync Share ................................................................... 123 13.1 About inSync Share Folder ....................................................................................... 123 13.2 Adding Files to inSync Share .................................................................................... 124 13.3 Working with File Versions ...................................................................................... 124 13.4 Deleting Files and Folders ........................................................................................ 125 13.5 Sharing Folders with Collaborators .......................................................................... 125 13.6 Sharing Files and Folders with External Users ......................................................... 128 13.7 Sharing Data from Web UI ....................................................................................... 129 13.7.1 Sharing a Folder with other Users......................................................................... 130 13.7.2 Viewing Shared Content ....................................................................................... 130 13.7.3 Viewing Links ......................................................................................................... 131 13.7.4 Managing Activities ............................................................................................... 131Chapter 14 Installing and Managing the inSync app on Mobile Devices...... 133 14.1 Installation Prerequisites ......................................................................................... 133 14.2 Installation of inSync app on Android ............................................................... 133 14.3 Installation of inSync app on iPhone/iPads .................................................... 134 14.4 Activate the inSync app............................................................................................ 134 14.5 Start backing up the configured folders .................................................................. 136 14.6 Restoring files from snapshots................................................................................. 136 14.7 Start backing up the configured folders .................................................................. 137 Page 7
  • 8. Druva inSync Cloud – Administrator’s Guide 14.8 Restoring files from snapshots................................................................................. 137 14.9 Managing inSync Share on Mobile Devices ............................................................. 138 14.9.1 Sharing Files with other Devices ........................................................................... 138 14.9.2 Sharing a File Link with Others .............................................................................. 139 14.9.3 Viewing Shared Data using inSync ........................................................................ 139 14.9.4 Downloading Files ................................................................................................. 140 14.10 My Account ......................................................................................................... 140Chapter 15 Uninstalling the Druva inSync Client......................................... 142 15.1 Microsoft Windows ........................................................................................... 142 15.2 Linux ................................................................................................................... 142 15.3 Apple Mac OS ..................................................................................................... 143 15.4 Android .............................................................................................................. 144 15.5 iOS Devices ...................................................................................................... 144 Page 8
  • 9. Chapter 1 Druva inSync Cloud – Administrator’s Guide Introduction…………………………………………………………………………………………………………………………………………………....In this Chapter:  Data protection and its challenges  About Druva inSync Cloud solution  Druva inSync Cloud features…………………………………………………………………………………………………………………………………………………....Storing the end-user’s data on a hard drive alone holds potential risks to the security of data,given that hardware failures are very common and can lead to data loss. One of the popularalternatives to in-house data storage and backup is using cloud storage services.Now-a-days, enterprise data is exploding as end-users are increasingly spreading across theglobe. Endpoint data protection and recovery is getting increasingly difficult for enterprises asdata becomes increasingly diversified and complex. The facts alone are daunting: The volume of enterprise data is doubling every eighteen months Over 38% of corporate data resides on laptops which are never backed up 17% of these laptops lose data that can never be recovered Only 32% enterprises report having a reliable backup solution in placeAs enterprises seek cloud-based solutions to address their data protection needs, they faceadditional challenges, including: Intrusive Backups – The single most important reason that end-users avoid backups is the interference it causes with their work. Limited Bandwidth for Mobile Workforce – As critical data on endpoints ranging from laptops to mobile devices like iPads/iPhones grows, network bandwidth remains a critical bottleneck. Poor SLAs and Performance – Existing cloud-backup solutions were designed for consumers, with the enterprise just an afterthought. Most of these solutions have poor enterprise SLA’s and still depend on high storage resources and reliable network for fast backup. Complexity of Available Solutions–Legacy server backup solutions were originally designed with a high dependence on resources and a reliable network for backups, creating problems Page 9
  • 10. Druva inSync Cloud – Administrator’s Guide for remote offices to backup with limited bandwidth and resources. In addition, these backup solutions are often difficult to deploy and manage, requiring lots of attention.Druva inSync Cloud is an enterprise backup solution installed on the distributed server clustersreachable by all the user clients over LAN, VPN or WAN. Druva inSync Client is installed on allthe computers within an enterprise.1.1 The Solution - inSync CloudinSync Cloud is a fully-automated enterprise-class solution which offers secure, lightning fastlaptop backups to a virtual, private cloud powered by Amazon Web Services. It is a uniquesource-based data deduplication technology, coupled with its WAN Optimization saves over90% in bandwidth and storage.With inSync Cloud, enterprise laptop backups are faster, on-demand and more affordable.inSync Cloud is the first enterprise-class backup solution to bring application-aware datadeduplication technology to the cloud resulting in 90% storage savings.It offers one of the best SLA’s (RPO and RTO) for instant data access and data-recovery frommultiple restore points. Coupled with WAN Optimization, the solution offers unmatchedbandwidth and storage savings. The solution is easy to deploy, manage and features high-performing, non-intrusive backups to a dedicated cloud. Page 10
  • 11. Druva inSync Cloud – Administrator’s GuideThe inSync client monitors file changes in configured folders and then, on availability ofnetwork connection – Prepares a fingerprint of changed files and sends it to the server. Server responds back with the parts of files unique to the client i.e. those parts of files not backed up by any other user in the organization. The client then compresses, encrypts and sends only the unique data to the server.All of this is transparent to the user. The user only notices a fast backup consuming lessbandwidth. On restore, the users can only view files and their versions that have beenmodified in the past. The user can choose to restore files from any point in the past.1.2 Druva inSync Cloud FeaturesDruva inSync Cloud is extremely versatile and easy to use. Some of the key highlights are asfollows: Built on a state‐of‐the‐art Amazon AWS Virtual Private Cloud: Dedicated resources and high QoS Source based, global deduplication: 90% bandwidth & storage savings Near-continuous Restore Points = Best Recovery Point Objective Instant access and restore = Best Recovery Time ObjectiveThe other key features of inSync are as follows: Global, Source Based Deduplication o Source based, across users & across application deduplication o Saves 90% bandwidth and storage o 100% accuracy for Outlook and Office files Octopus WAN Optimization Engine o 16 parallel asynchronous connections o Smart Bandwidth throttling o Auto‐reconnect across network drops Simple o Backups up and running in 10 minutes Scalability o Distributed Cache: Client side caching Page 11
  • 12. Druva inSync Cloud – Administrator’s Guide1.3 Salient FeaturesThe following are some the new features listed below - Auto client installation: This feature enables the inSync Cloud administrator to install the inSync client silently on the user’s computer. Auto Data delete: The inSync client self-destructs configured data for backup when the client is disconnected for a specified period. Enhanced server side search for restore: This feature helps the inSync Cloud administrator to search and restore particular files from all available restore points of a user. MS-Office templates for quick configuration: The quick configuration is now easier for backing up the most commonly used MS-Office templates. Secure Web control panel: The Web control panel can now be accessed using secure http (https) connection.For more information, please send an email to support@Druva.com. Page 12
  • 13. Chapter 2 Druva inSync Cloud – Administrator’s Guide Accessing the Druva inSync Cloud…………………………………………………………………………………………………………………………………………………....In this Chapter:  How to ‘Sign Up’ for the Druva inSync Cloud service?  How to ‘Sign In’ to the Druva inSync Cloud service?…………………………………………………………………………………………………………………………………………………....Before accessing the Druva inSync Cloud enterprise backup, the cloud-based backup service isrequired to be registered through the Druva Website.After you successfully register in Druva inSync Cloud, our ‘Sales Team’ will create a new accountand inform you by an email. You can then access your virtual cloud by logging onto thefollowing URL:https://cloud.druva.com/ .To sign in to the inSync Cloud application, enter the following details and click Login:Field DescriptionEmail Type a valid email address.Password Type a valid password.NOTE: After three successive failed attempts, the inSync account gets locked and the lock outperiod is one hour. Page 13
  • 14. Druva inSync Cloud – Administrator’s GuideIn order to create multiple server administrators, please refer to the Administrators section ofthis document.If you have any comments or need further assistance, please contact Druva Support atsupport@druva.comFor more information about inSync Cloud plans and pricing visithttp://www.druva.com/insync/plans-pricing Page 14
  • 15. Chapter 3 Druva inSync Cloud – Administrator’s Guide Using the Druva inSync Cloud…………………………………………………………………………………………………………………………………………………....In this Chapter:  Using the inSync Configuration wizard  About Druva inSync Cloud Dashboard and its artifacts  Creating user profiles and managing storages  Adding and importing new users  Managing administrators  Configuring SAML  Restoring files and folders using restore points and Web restore  Applying data security settings using Safe Point  Managing reports, alerts and administrators  Getting Druva inSync Cloud help…………………………………………………………………………………………………………………………………………………....After successful login to the inSync Cloud, it needs to be configured and set to start backing upthe clients’ data. These settings can be made using the Web control panel.3.1 inSync Configuration WizardUsing the inSync configuration wizard, you can configure inSync Cloud in just four simple steps.This wizard appears only when inSync Cloud has a single server administrator and the user list isempty. You can cancel this wizard if needed and can configure your customize settings usingthe inSync Web panel. Page 15
  • 16. Druva inSync Cloud – Administrator’s Guide3.1.1 inSync Configuration Wizard – WelcomeYou can configure inSync Cloud with the help of the configuration wizard that has been shownbelow:Click Configure inSync Now to proceed.3.1.2 inSync Configuration Wizard – Add AdministratorAdd the server administrator details for the inSync Cloud account. Page 16
  • 17. Druva inSync Cloud – Administrator’s GuideTo add server administrator, enter the following details:Field DescriptionEmail Address Type a valid email address of the administrator.Name Type a user friendly name. The name can be alphanumeric but some special characters are not allowed for example, |, ?, *, :, /, , “, <, >.Click Next to proceed.3.1.3 inSync Configuration Wizard – Update ProfileConfigure your backup policies for a Default profile. You can specify backup contents andfrequency of backup.To configure Default profile, enter the following details:Field DescriptionGeneral InformationProfile Name Displays the name of the profile.Max users Type a number to limit users associated with the user profile. ‘0’ represents unlimited users. Page 17
  • 18. Druva inSync Cloud – Administrator’s GuideField DescriptionQuota per user Assign a specific amount of storage space to a user for backing up its data.LaptopBackup every Specify how often the user can backup. The backup time can be set from 5 minutes to 7 days, default is 8 hours.Apps/Folders Select Email, Desktop, and My Documents for backup.File Included Select the file types to be included in your backup. The available file types are MS Office, PDF, HTML, and Image.MobileAllow mobile access If this option is selected, a user gets the ‘access-only’to users permission where the user will able to log in and access the data of other devices. If this option is not selected, the user will not able to log-in to the inSync app.Enable backup & If this option is selected, the backup and mobile devicemobile device protection settings can be set to optional or mandatory.protection The Optional setting allows a user to activate the device Backup and Protection services as needed. InSync will prompt the user for the required services. These services are listed under My Account. The Mandatory setting allows user’s device to be registered to inSync Cloud instantly. inSync Cloud will prompt the user to install mobile device management (MDM) profile for decommission settings. The user’s device Backup and Protection Services are automatically enabled. The My Account screen shows the status for both as Activated.Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default is 8 hours.Folders Select mobile backup options from three different types of folders; Contact, Photos, and Videos. The photos and videos are backed up only from the original locations of Android and iOS devices. These locations are mentioned below: Page 18
  • 19. Druva inSync Cloud – Administrator’s GuideField Description Device Contacts Videos Photos Android Contacts DCIM DCIM directory directory iOS Contacts Camera roll Camera rollClick Next.3.1.4 inSync Configuration Wizard – Select PoliciesConfigure backup policies for the Default profile.To configure backup policies for Default profile, enter the following details:Field DescriptionResourcesMaximum bandwidth Sets the maximum bandwidth for each client to sync with the[WAN] server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth at the client. Page 19
  • 20. Druva inSync Cloud – Administrator’s GuideField DescriptionCPU priority Sets the CPU priority and usage for each client. If it is set between 5 and 10 then it prioritizes inSync client backup compared to other active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.Access & NotificationShow desktop On the client side if the inSync Cloud administrator needs thenotifications to users user to be notified in case of backup errors or other notifications then select this check box.Allow web access to The inSync user is able to restore (Web restore) backed upusers files from the Web browser if this check box is selected.Retention PoliciesRetain all backups for Specify the retention period for all backups._ daysRetain weekly Specify the retention period for weekly backups.backups for _ weeksRetain monthly Specify the retention period for monthly backups.backups for _ monthsClick Next. Page 20
  • 21. Druva inSync Cloud – Administrator’s Guide3.1.5 inSync Configuration Wizard – Create UserIn this last step, you have to configure the user account by providing the email address andname for first inSync backup.To create a new user, enter the following details:Field DescriptionEmail address Type email address of your first inSync backup userName Type name of the backup userPassword Policy If this check box is selected then the strong password policy is enforced to users, server and profile administrators and they have to follow the requirements given below. Password should meet the following standards:  Passwords must have a minimum length of 8 characters.  Passwords must meet the following requirements for security reasons: o at least 1 upper case letter o at least 1 lower case letter o at least 1 number o at least 1 special character (?, *, %, etc.) Page 21
  • 22. Druva inSync Cloud – Administrator’s GuideField Description  Password should not be repeated of last three occurrences. Note: The specific account gets locked after three incorrect log-in attempts, by the user.Click Finish.3.1.6 inSync Configuration Wizard – FinishAfter completing the above mentioned steps, you can now enter the inSync Dashboard tomanage your data.Now click Proceed to inSync Dashboard. Page 22
  • 23. Druva inSync Cloud – Administrator’s GuideThe Druva inSync Cloud will display its web control panel, after you complete the above steps.For easy menu navigation, the inSync Cloud Web Control Panel is divided into seven categories: Dashboard – A graphical representation of backup statistics, disk space savings, device status and, storage growth. Backup Overview– This provides an overview of the backup processes, viz. backup summary, successful backups, failed backups and backup with errors. The Restore Overview screen gives you a complete status of all the restore processes that are initiated by users. It includes different statuses showing restore stats like:  Self-Restore: This is the number of restore processes initiated by the users.  Admin Restore: This is the number of restore processes that take place at the admin side.  Web Restore: This is the number of restore processes that are initiated remotely by the user through web restore feature.  Mobile Restore: This is the number of restore processes that take place from a mobile device. Restore – A graphical representation showing restore processes, viz. restore summary, successful restores, failed restores and restores with errors. Data Loss Prevention Overview (DLP) – This provides us with a graphical data regarding data security using SafePoint Share Overview– This functionality provides us with a graphical representation of all the data that has been shared by the users. Data Analytics– This functionality analyzes and extracts information from available storages. Manage – Manage storage, profiles, users, devices, storages, server activities, alerts, reports, administrators and settings. Page 23
  • 24. Chapter 4 Druva inSync Cloud – Administrator’s Guide Druva inSync Cloud DashboardThe dashboard provides a graphical view of the status of different inSync Cloud entities namelyquick status of storage, users, and highlights the problems/failures that need yours attention.The different statistics on the dashboard can help you easily monitor the status of all the inSyncCloud entities and decide on backup strategies for your organization. A sample dashboard isgiven below:4.1.1 SummaryUsers: It displays the number of users that have been activated by the administrator.Devices: It displays the number of devices, viz. desktops, laptops, mobile phones and othersystems.Dedupe Ratio: Overall deduplication ratio of all the storages combined.Diskspace Savings: This graph shows the total size of incremental data versus actual disk spaceused on the storage after deduplication. The incremental data legend shows the newly addeddata from the different users under specific storage. Page 24
  • 25. Druva inSync Cloud – Administrator’s Guide4.1.2 Live ActivitiesThe quick summary gives the overall information of servers, users, storage, tasks, and alerts.The provided links display more details of each entity.Server Start time: Displays the date and time when the inSync server starts operational.Total Users: Shows total users connected to the inSync server.Storage Status: A quick summary of the assigned storage to the inSync server. Click the StorageStatus link which displays the following information.Active Tasks: The details of the different tasks related to the inSync users.Active Alerts: Alerts generated by the system that need to be acknowledged by the inSyncCloud administrator.4.1.3 Backup StatisticsThe graph shows the last sync status of different inSync users. It indicates how many users:- have backed up successfully- have failed backups- have backed up with errors- have not backed up for a whileTo view more details about users and backup statistics, click the details link.The User Backup Statistics can be filtered by profile and user level. To view the profile wiseuser backup statistics, choose the profile from the Filter by profile list box.4.1.4 Server UsageConnections: It shows the status of the users connected in the past 24 hours. This is helpful indetermining the backup and compaction strategies.CPU Usage: CPU usage of inSync Server in the past 24 hours.Bandwidth Usage: Graph of bandwidth usage of server vs. time in the past 24 hours.NOTE: The previous data before the inSync server reboot including user connections, CPUusage, and bandwidth usage does not get displayed in the graph. Page 25
  • 26. Druva inSync Cloud – Administrator’s Guide4.1.5 Share SummaryThis graph shows share activities related to users over the past 24 hours.Users Sharing: Displays the total number of users sharing data over the past 24 hours.Avg. Share per User: Displays the average data size shared by users over the past 24 hours.Sharing Usage: Displays the aggregate data size shared by users over the past 24 hours.4.1.6 DLP SummaryThe SafePoint device status shows the geographic locations of all clients or profile based clientson the Google world map. If there is more than one user on a same location then it shows amarker with total number of users.In addition to the clients’ location, it also shows the status of all clients or profile based clientsbelow the map. These are as follows: Device traced – The total number of users’ device traced successfully. Devices managed – The total number of users activated for device trace. Normal – The total number of users whose Device Trace option is enabled. On hold – The total number of users whose data delete activity is put on hold. On alert – The total number of users whose data delete activity is going to start soon. Decommission started – The total number of clients of which data deletion process is being started. Decommission completed - The total number of clients of which data deletion process has been completed. Page 26
  • 27. Chapter 5 Druva inSync Cloud – Administrator’s Guide Backup OverviewThe Backup Overview screen gives you a complete status of backup users. It includes differentbackup statuses like successful backup, failed backup, backup with errors, inactive backup, andnever backed up. You can take corrective actions depending upon backup status of devices. Youcan further filter the following list by selecting the profile associated with storage.5.1 Backup NowThe inSync devices can suspend the data backup activity. If the user does not choose to resumethe backup activity, then it creates a data administration issue for inSync Cloud administrators.This option allows you to resume the data backup. When you click the Backup Now button forthe selected devices, the data sync gets scheduled and the inSync device starts backing up thedata in ten minutes.NOTE: Data Synchronization, has been referred to as Data Backup in the current release. Page 27
  • 28. Druva inSync Cloud – Administrator’s GuideFollowing is the list of backup statuses of devices.1. Successful – The last backup attempt of devices have been succeeded.2. Failed – The last backup attempt of devices have been failed.3. Errors – The last backup attempt of devices have been completed but with errors.4. Inactive – The list of devices have been disabled by the administrator.5. Never Backed Up – The list of devices have not been backed up yet. Page 28
  • 29. Chapter 6 Druva inSync Cloud – Administrator’s Guide Restore OverviewThe Restore Overview screen gives you a complete status of all the restore processes that areinitiated by users. It includes different statuses showing restore stats like:  Self-Restore: This is the number of restore processes initiated by the users.  Admin Restore: This is the number of restore processes that take place at the admin side.  Web Restore: This is the number of restore processes that are initiated remotely by the user through web restore feature.  Mobile Restore: This is the number of restore processes that take place from a mobile device.6.1 RestoreThe Restore screen allows you to restore user’s backed up data on the client side or server side.You can also filter the following list of users by selecting the profile associated with storage.This screen also displays the list of all users along with their storage consumption.To restore data of a particular user, select the device of a user, the list of snapshots displayedon the screen. Page 29
  • 30. Druva inSync Cloud – Administrator’s GuideClick Restore, as the following screen appears.Select the path where the data that you want to store are saved.Click Restore to Device. The following screen appears: Page 30
  • 31. Druva inSync Cloud – Administrator’s GuideTo restore data on client, select one of the following options:Field DescriptionRestore on Desktop If it is selected, the users’ device data is restored to the desktop area. The restored files are stored in the folder named with date and time stamp on the user’s desktop.Restore to original If it is selected, the users’ device data is restored at originallocation folder path from where the data has been backed up.Destination path Specify the client’s valid folder path where the user’s data to be restored.6.1.1 Manage SnapshotsThis option allows the inSync Cloud administrator to view and delete the snapshots for theuser’s backup. This helps in managing the user’s storage quota. All snapshots except latestsnapshot can be deleted.Click the Manage Snapshots button view the backed up data.If you want to delete the selected snapshot, click Delete Snapshot. Page 31
  • 32. Druva inSync Cloud – Administrator’s GuideNOTE: After removing a snapshot, the storage does not release the occupied space unless thedata compaction is done. You can use the compact now option under Storage for immediateresults. Page 32
  • 33. Chapter 7 Druva inSync Cloud – Administrator’s Guide Data Loss Prevention Overview (DLP)inSync’s integrated DLP (SafePoint for inSync) is a simple, lightweight, and effective solutionthat reduces the total economic impact of a lost or stolen laptop or a mobile device forenterprises. It provides powerful, multi-layered protection of critical data residing in yourorganization’s devices.The DLP option shows the list of all users with device details and their status in different tabs.These details include user name, device type, location, and DLP status. You can manage devicesettings of all users or the users of a specific profile.7.1 Decommission DeviceDecommissioning is a preventive action that is configured on a laptop or a mobile device, wherethe backed up data or the entire data is deleted immediately and in addition, disables thatdevice. This action is very necessary when the user wants to delete the configured data frommisuse or some other reason where the information needs to be destroyed for the securityreasons.To protect all the important data, you can use two options which both make sure that all thedata is deleted permanently, which are :  Decommission device  Autodelete Page 33
  • 34. Druva inSync Cloud – Administrator’s GuideDecommission and Auto delete options carry secure data delete and remove all traces of datafrom the device so once the configured data gets erased then it can never be recovered but thebacked up data of the disabled devices can be restored using Data Restore from the inSyncserver later.To start the decommission process for devices, follow the steps given below. 1. Click DLP. The DLP overview screen displays the list of users. 2. Select devices from the list. 3. Click Decommission Device.If, the status of a device changes to decommissioning state, then the backup status changes todecommissioned. Whenever the device tries to connect the inSync server, it considers that thedevice has been decommissioned. While the data is getting deleted, the user cannot performbackup or restore actions. However, using Web restore, the user can recover the configureddata.7.1.1 Auto DeleteIf the client computer fails to connect to the server by the days that has been configuredin Auto delete folders if device does not connect for under DLP then the configured data onthe device is auto deleted on the next boot up.7.2 DLP StatisticsManaged – Displays the total number of users activated for device trace.On hold – Displays the total number of users whose data delete activity is put on hold.On alert – Displays the total number of users whose data delete activity is going to start soon.Decommission in progress – Displays the total number of clients of which data deletion processis being started.Decommissioned – Displays the total number of clients of which data deletion process hasbeen completed. Page 34
  • 35. Druva inSync Cloud – Administrator’s Guide7.3 Locating a DeviceTo view device details and device location, click the location link next to the device column. Thedetailed description of the device is displayed on the screen. The device details include lastbackup details, SafePoint details and device location. The device location includes ageographical map including its last connected IP address, city, state and country name.7.3.1.1 To Enable Device Tracing:In order to locate the device in a geographical map and view its SafePoint details, follow thesteps mentioned below:Click Edit while configuring a profile (in Manage Profiles) of any user or administrator.Click on the Device Trace checkbox. Page 35
  • 36. Druva inSync Cloud – Administrator’s GuideClick Save.Once the Device Trace is enabled, you can view that device and follow its location. Page 36
  • 37. Druva inSync Cloud – Administrator’s GuideUsing this screen, you can start deleting client’s data in case of laptop is lost or any otherreason by clicking the Decommission button. For more information, see Decommissioning adevice.7.4 Auto Deleting a DeviceWhen the inSync device is disconnected from the inSync server for a longer period then it canbe one of the possible reasons that the device might have lost. Therefore, it is necessary to takeprotective action from misusing the information stored on the device. The auto data deletefeature deletes the configured data for backup from the client’s device after a specific period.This option is applicable to laptop devices only and not for mobile devices.To configure auto delete feature for devices, follow the steps given below.1. Click Manage Profiles. The profiles list displays.2. Click the profile link from the list. The profile details display with necessary tabs.3. Select the DLP tab. DLP for laptops and DLP for mobiles screens display. Page 37
  • 38. Druva inSync Cloud – Administrator’s Guide1. Click Edit under DLP for laptops. The Edit Profile screen displays. Select Auto Delete and configure settings. Figure 1 - DLP for Laptops Screen2. Specify a period (in days) when auto delete needs to be activated and specify a period (in days) to receive the alert notification. When the specified days are over, the alert notification is sent to the inSync Cloud administrator and waits for the client to connect to the server. If the client computer fails to connect to the inSync server in the alert timeout then the data which is configured for backup starts deleting from the computer regardless of internet connectivity. Page 38
  • 39. Druva inSync Cloud – Administrator’s GuideThe inSync client can perform backup and restore when the status of the device is On Alert. Onperforming a backup and restore, the count of the number of days passed since the lastconnect, will be reset. Backup and restore activities can continue as usual.On user’s request, the auto delete action can be put on hold to avoid data delete so that deletetimeouts will not apply to such a user even though his computer is not going to connect to theserver for a longer time.NOTE: The auto delete functionality is applicable to Windows and Mac devices only but thedecommission functionality is applicable to all devices like Windows, Mac, iPhone, iPads andAndroid devices. Page 39
  • 40. Chapter 8 Druva inSync Cloud – Administrator’s Guide Share OverviewThe Share Overview screen gives you an in-depth analysis of all backup users who are sharingdata using inSync Share. You can analyze this information using ‘sharing summary’ and ‘sharingactivity’, sections. The information displayed on the screen of all profiles and all storages bydefault, but you can filter out this information by using the profile and storage filters.8.1 Share SummaryShare summary gives you brief information of all users who are sharing files using inSync shareand its average and cumulative data size.8.2 Share ActivitySharing activity shows the total number of shared folders, and the total number of externallinks shared by all users. Page 40
  • 41. Chapter 9 Druva inSync Cloud – Administrator’s Guide Data AnalyticsinSync’s Data Analytics gives you a simple yet powerful tool to analyze and identify usagetrends. This tool is used to globally search, filter files & folders, across all devices and set upreal-time alerts to deal with IT issues proactively.You can do the following using the Data Analytics option: Analyze current and future trends Search any file on any endpoint Advanced reporting and alertsData analytics displays the following screen: Page 41
  • 42. Druva inSync Cloud – Administrator’s Guide9.1.1.1 Data CompositionThe data composition explores the data allocation of different file types and file sizes amongstall users with their latest snapshot. This analysis helps you to determine the statistics of specifictype of data synchronized so far, this helps to determine the storage strategy.Figure 2 - Data Composition Screen9.1.1.2 Search and AnalyzeYou can rapidly and accurately filter, process, and search in real-time for specific files andfolders that users store on their devices. The search and analyze option allows comprehensivefile search amongst all available storages, users, user profiles, file sizes, and file types. Thesearch results display criteria based files with their modified versions in the list. These files candirectly be restored on device or on server by just clicking the file or folder link. Page 42
  • 43. Druva inSync Cloud – Administrator’s GuideTo search the stored data amongst user profiles, users and file type, enter the following details:Field DescriptionSelect Profile Select a user profile from the list box, default selection is All means all available user profiles.Users Type user names separating by comma or type All means all available users. This text box is enabled with auto-complete feature so type a few characters to get the desired options list. This field is mandatory.File Name Type different file patterns separating by commas for example, *.pdf, *.docx. This field is mandatory.File Type Type or select file-type from the predefined list.Date Modified Select dates range in which files are modified.File Size Specify file-size in minimum and maximum range. The size range can be further adjusted in KB or MB or GB.Email Results The Email Results button sends out the search results to thebutton administrator’s email address as a .CSV file attachment. The CSV file contains all search parameters including the files list but limited to 100,000 files. Page 43
  • 44. Chapter 10 Druva inSync Cloud – Administrator’s Guide Managing the inSync Cloud ServerThe inSync Cloud administrator performs administrative functions like configuring andmanaging profiles and installing devices which are categorized under the Manage tab.These functions include: Manage Profiles Manage Users Manage Devices Manage Storages Server Activities Alerts Reports Administrators Settings10.1 Manage ProfilesManaging individual users could be time consuming for a large installation. User profiles enableyou to create profiles or groups which act as configuration containers for users. You can setgeneric backup configuration parameters on the profile, which automatically applies to all usersusing the profile.Clicking Profiles under Management shows the user profile management console. This helpsyou to manage user groups or profiles. The Profile List is displayed with Default profile. Page 44
  • 45. Druva inSync Cloud – Administrator’s Guide10.1.1 Create New ProfileThe Create New Profile button shows a wizard for creating a new user profile. Using this wizardyou can set laptop / mobile contents to be backed up, configure backup schedule, and DLPsettings. The wizard is divided into seven easy steps for new profile configuration.6. Profile Summary: Provide initial information to the user profile.7. Backup Content: Configure laptop files or folders to be backed up.8. Backup Schedule: Configure laptop backup schedule and backup resources.9. Mobile Backup: Configure mobile backup folders and backup schedule.10. Backup Policies: Set backup retention policy, password policy, email notifications, and assign storage quota.11. DLP Settings: Apply data security settings for laptops and Mobiles.12. Share: Set inSync Share settings for users.10.1.1.1 Profile SummaryThe Summary step of Create New Profile displays the following screen. Page 45
  • 46. Druva inSync Cloud – Administrator’s GuideTo create a new profile, enter the following details:Field DescriptionProfile Name Type a unique profile name, characters size limit is 50.Max number of Type a number to limit users associated with the user profile.users ‘0’ represents unlimited users.Quota per user Quota per user limits the storage space for individual users to backup their device data. Setting ‘0’ denotes available storage space for individual users to backup their data.Description Type a short description about the profile, characters size limit is 250.10.1.1.2 Backup ContentThe Backup Content step of Create New Profile displays the following screen. Page 46
  • 47. Druva inSync Cloud – Administrator’s GuideTo define backup contents, enter the following details:Field DescriptionLaptop Backup FoldersFolders The Laptop backup content option allows you to choose different folders for backup. The Folders includes a list of pre- defined folders like Email, My Documents, Favorites, All drives, Office Templates, Music, Desktop, and Pictures. Each option can be further filtered by selecting the specific file types to be backed up. The All Drives option considers all drives excluding the detachable drives connected to the client’s computer. The selected options are listed in the profile that can still be modified later. If you want to include or exclude folders other than pre- defined options, click Add. See more information on Adding Folders below this table. Using the Email folder option, you can configure PST and OST mail files which are attached to MS Outlook for backup. Choose Outlook 2003, 2007 and 2010 Advanced (including 64 bit Microsoft Outlook 2010) from the list of email options. This option uses MAPI interface which provides better email message level deduplication and faster backup/ restore of PST files but other mail options (including Outlook 2011 for MacOS) synchronize email files as plain files. Note: Do not choose the Outlook 2003, 2007 & 2010 Advanced option if you have configured MS Outlook with IMAP. Figure 3 - Email Client Options The inSync Cloud administrator has still option of backing up Page 47
  • 48. Druva inSync Cloud – Administrator’s GuideField Description Outlook emails PSTs as plain files by selecting the Include pst files from all drives option. Figure 4 - Email Client includes PST Files from All Drives Option Like Email you can select other folder options like My Documents, Favorites, Office Templates, Music, Desktop and so on. Page 48
  • 49. Druva inSync Cloud – Administrator’s GuideField DescriptionGlobal Exclusions Select types of files which you want to exclude from backup or enter specific file types separated by commas in the exclude filter box. Figure 5 - Global Exclusion TabAllow users to add If it is selected, the inSync users can configure folders forfolders backup on their own. If not selected, the inSync users can not configure their own folders for backup.Configure Bare This option backs up complete operating system (supportsMetal Restore Windows clients only), applications and settings. All executables, libraries and configuration files are backed up and scanned for changes on every schedule. Later the inSync Cloud administrator can create bare metal restore images and restore entire PC from scratch (see Configuring a Bare Metal Restore for more details).Adding Folders:It allows you to backup different folders other than the pre-defined folders. The folderconfiguration includes include and exclude filters with pre-defined types like Office files, PDFfiles, HTML files, Email files, Image files, Video files, Audio files, and all files. Each option can befurther filtered by selecting the specific file types to be backed up. All selected options aredisplayed in the folders list and it can be further removed or edited later. Page 49
  • 50. Druva inSync Cloud – Administrator’s GuideTo add folders for backup, enter the following details.Field DescriptionFolders to be You can add folders with relative paths including globalbacked up variables like %appdata%, %username%, %homedir% or %userprofile% in the path which dynamically expands to the user’s name or home directory path when applied on the client side. For example, in Microsoft Windows XP and 2003, %userprofile% variable replaces with <root>Documents and Settings<username> folder path and in Microsoft Windows Vista and 7, %userprofile% variable replaces with <root>Users<username> folder path. In Mac OS, you can use %userprofile% and %username% variables in the folder path that replace with a user identifier.inSync Id for the This will either be auto-generated when a folder is selectedfolder or you can insert a different name for the folder.Mandatory folder If it is selected, the selected folders (from server side) become compulsory for backup and these are not editable from the client side. The compulsory folders are displayed under Required Folders list at the client side. If it is cleared, selected folders (from server side) can be configured from the client side. If the client removes any folder from the list, that folder cannot be added for backup from the server side. Page 50
  • 51. Druva inSync Cloud – Administrator’s GuideField DescriptionOptimize for large This option should only be used when the number of files innumber of files the configured folders exceeds ten thousand (10,000). For example, while choosing path – C:UsersMary in Windows Vista The option requests the client to use advanced file-system scanning (MFT) and file-change-log (FCL) tracking for backup and may be a bit slow for smaller folders.Include Files Select the file types which should be included for the folder. After selecting a file type, Include filter list populates with the potential extensions list separated by semicolon (;). You can update this list according to your organization policy. Figure 6 - Include Files TabExclude Files Select the file types which should be excluded for the folder. After selecting a file type, Exclude filter list populates with the potential extensions list separated by semicolon (;). You can update this list according to your organization policy. Figure 7 - Exclude Files TabExclude Paths Add a folder path in the exclude list by entering a path name in the Exclude Paths box. The folder path gets added in the exclude path list. You can update this list according to your organization policy. Exclude path accepts only partial path without quotation marks and does not accept full path. For example, the correct path is Program FilesData and not “C:Program FilesData” and also include. Page 51
  • 52. Druva inSync Cloud – Administrator’s GuideField Description Figure 8 - Exclude Paths Tab The exclude path considers only single path entry each time and it is case sensitive.10.1.1.3 Backup ScheduleThe Backup Schedule step of Create New Profile displays the following screen.To create a new schedule for laptop and mobile backup, enter the following details:Field DescriptionLaptop backup scheduleBackup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default is 8 hours.Backup between You can specify the range (time limit). These users can override this option if you select the Allow users to change schedule check box. Page 52
  • 53. Druva inSync Cloud – Administrator’s GuideField DescriptionNever backup Choose certain time period during which no automaticbetween backup is allowed for the profile users.Backup at logoff/ If this check box is selected then it forces the end user toshut-down backup all changes at shutdown and logoff of a client computer.Allow users to change If this check box is selected, the user is allowed to change theschedule time of backup interval.Allow users to pause If this check box is selected, users see the Pause option tobackup suspend the backups on the client side. See the next option to resume backup in case the backup is paused.Auto resume paused If this check box is selected, the backup of files starts at thedevices at next backup next cycle of sync even though the user has chosen not toschedule sync or enabled the pause option.Laptop Backup ResourcesMaximum bandwidth Sets the maximum bandwidth for each client to sync with theover LAN server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth atMaximum bandwidth the client.over WAN A connection is identified as LAN/WAN by the IP address used for connection (see Network). If the IP address is marked Auto, any connection with 20 ms TTL is identified as WAN based connection.CPU priority Sets the CPU priority and usage for each client. If it is set between 5 and 10 then it prioritizes inSync client backup compared to other active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.Allow user to modify Both the bandwidth and CPU settings can be allowed orresource settings disallowed on the client side by using this check box.NOTE: The minimum time interval required for backup is 5 minutes. But certain files identifiedas large files are not backed up more frequently than 20 minutes and during log-off events. Thedefault size for large files is 128 MB. Page 53
  • 54. Druva inSync Cloud – Administrator’s Guide10.1.1.4 Mobile BackupThe Mobile Backup step of Create New Profile displays the following screen.To configure backup resources of mobile, enter the following details:Field DescriptionMobile Access and BackupAllow access from If it is selected, a user gets the view-only permission wheremobile devices the user will able to log in to the inSync apps and access the data of other devices. But cannot initiate the device backup. If it is not selected, the user will not able to log-in to the inSync apps.Enable backup and If it is selected, the backup for mobile is enabled with themobile device data loss prevention settings.protection The Optional setting allows a user to activate the device Backup and Protection services as needed. InSync will prompt the user for the required settings. These settings are listed under My Account. If the user doesn’t activate these settings, the view-only permission is applicable. The Mandatory setting prompts a user to set the backup and device protection settings as soon as he logs in to the inSync app. Without settings inSync app will not allow to log in. Page 54
  • 55. Druva inSync Cloud – Administrator’s GuideField DescriptionMobile apps/ folders Select mobile backup options from three different types ofto backup folders; Contact, Photos, and Videos. The photos and videos are backed up only from the original locations of Android and iOS devices. These folder location are mentioned below: Device Type Contacts Videos Photos Android Contacts DCIM DCIM directory directory iOS Contacts Camera roll Camera rollMobile Backup Schedule and ResourcesBackup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days, default period is 8 hours.Use data network if If this checkbox is selected, other modes of data connectionsWi-Fi isn’t available are used for mobile backup in case Wi-Fi is not available.10.1.1.5 Backup PoliciesThe Backup Policies step of Create New Profile displays the following screen. Page 55
  • 56. Druva inSync Cloud – Administrator’s GuideTo define retention policies, inSync notifications, and storage settings, enter the followingdetails:Field DescriptionRetention and Access PoliciesRetain all backups Specify the retention period for all backups. For morefor _ days information see About Hierarchical Snapshots.Retain weekly Specify the retention period for weekly backups.backups for _weeksRetain monthly Specify the retention period for monthly backupsbackups for _monthsAccess to restoreAllow restore from The inSync user is able to restore (Web restore) backed upWeb browser files from the Web browser, if it is selected.Allow user to The inSync user can restrict restore of data by the inSyncdisable server side Cloud administrator to the server. If it is selected, the Serverrestore Side Restore option appears on the client side under Restore tab. When the user selects the Disable restore of data by Administrator to the server option, the inSync Cloud administrator cannot restore user’s data at the server location.Password policyUse Active If it is selected, the inSync user is asked the Active DirectoryDirectory password credentials for restoring data from Web or activating new devices. This check box is cleared by default.Active Directory If the above option is selected, then you have to specifyHost IP Active Directory’s host name or IP address of the Active Directory server.Active Directory Type a valid TCP port. Default TCP port is 389. For securedPort LDAP connections over SSL, the default TCP port is 636.Use secure Select secure or non-secure connection to Active Directoryconnection server while transmitting the AD password of Web restore. Page 56
  • 57. Druva inSync Cloud – Administrator’s GuideField DescriptionIgnore system If this option is selected, the client user can give a simplepassword policy for password for activating a new device or resetting newusers password regardless of operating system’s password policy. If the checkbox is not selected then the client user has to follow the server/client compatible password security policy.Notifications and StorageShow desktop On the client side if the inSync Cloud administrator needs thenotifications user to be notified in case of backup errors or other notifications then select this check box.Mark device Specify days in number. The inSync Cloud administratorinactive if not receives the email alerts if no backups have been occurred inbacked up for _ specific days.daysAllow unlimited If it is checked then the profile users gets an unlimited quotaquota on all on available storages.storages If it is not checked then it allows you to select the restricted quota on specific storages. Click adds to attach storages and quotas. Figure 9 - Add Storage to Profile OptionAbout Hierarchical Snapshots - While creating a user profile, you can specify the amount oftime snapshots are to be kept. This is specified in terms of three fields daily, weekly, andmonthly. When Compaction is started, all snapshots younger than the Daily limit are kept. Forthose snapshots which are older than daily limit but younger than the weekly limit and whomadjacent snapshot has time difference less than seven days are deleted. For those snapshotswhich are older than weekly limit but younger than the monthly limit and whom adjacentsnapshot has time difference less than thirty days are deleted. All snapshots whose creationtime is older than the monthly limits are deleted. Page 57
  • 58. Druva inSync Cloud – Administrator’s Guide10.1.1.6 DLP SettingsThe DLP Settings step of Create New Profile displays the following screen.To configure DLP settings for laptops and mobiles, enter the following details:Field DescriptionDLP for LaptopsAuto delete If it is selected, the auto delete activity is prepared and triggered when the device is not connected at a specified period. The auto delete activity deletes all configured data from the client’s device regardless of internet connectivity at the time of data deletion. The alerts are also being sent to the inSync Cloud administrator prior to the data delete activity. The data delete activity can be put on hold for specific devices. To do so, click DLP -> select devices -> Mark On-hold. To disable the auto delete activity, clear the Auto delete check box. To do so, click Manage Profiles -> (select profile) -> DLP tab -> Edit for DLP for Laptops. But it should be done before the deletion activity starts.Auto delete folders The delete activity gets started as soon as the specified daysif device does not are over. All configured data includes required folders andconnect for __ days user-configured folders get deleted from the client device. Default value is 7.Alert if device does The alert notification sends to the administrator when thenot connect for __ client’s device is not connected for a specified period. Default Page 58
  • 59. Druva inSync Cloud – Administrator’s GuideField Descriptiondays value for alert is 5 days.Device trace If it is selected, Google Maps interface provides a quick view of the coordinates for every endpoint device with an accuracy of 10 to 20 meters at any point in time. If it is cleared, Google Maps do not provide the geo-location of devices.Encrypt The inSync client’s data is being preserved in an encrypt format on the client’s devices. Firstly, the client requires NTFS file system on the laptop. Once the data gets encrypted, it can’t be accessed by other user accounts. If Disabled is selected, the data is being preserved back into decrypt format. All folders All folders include mandatory folders, non-mandatory folders, and user configured folders. All above types of folders are considered for encryption. Mandatory folders The folders, which are configured from the server side and marked as a mandatory, are considered only for encryption.DLP for Mobiles If it is selected, t Google Maps interface provides a quick view of the coordinates for every endpoint device with an accuracyDevice trace of 10 to 20 meters at any point in time. If it is cleared, Google Maps do not provide the geo-location of devices.Encryption for If it is selected, the data on internal mobile storage of AndroidAndroid device gets encrypted. It protects user data in case of the device is lost or stolen. The minimum Android version support for encryption is 3.x. Page 59
  • 60. Druva inSync Cloud – Administrator’s Guide10.1.1.7 ShareThe Share step of Create New Profile displays the following screen.To set Share permission for users, enter the following details:Field DescriptionEnable Sharing If it is selected, the inSync Share folder is created on a user’s device for adding and sharing files. If it is not selected, the user can not add or share files. If this option is already enabled and now you disable it, sharing files with others will be disabled. The default value of sharing is enabled.# versions of a file The number of old versions of a file to be retained. You canto be retained decide the versioning policy for users of a profile. The default value of file versions is 20.Link SharingEnable link sharing If it is selected, the user can share documents with viewers by generating a file/folder link and also set expiry period for the link. If it is not selected, the user can not share documents with viewers by generating a file/folder link. The default value of link sharing is disabled.Link expires in The shared file/folder link expires at given days. The shared Page 60
  • 61. Druva inSync Cloud – Administrator’s GuideField Description link will not be active after link expiry and the viewers will not view the shared file. The default value of link expiry is 7 days.NotificationsEnable desktop If it is selected, the desktop notifications are displayed at thenotifications user’s system tray. These notifications include, if owner adds/removes files or folders, collaborators change files and so on. The default value of email notifications is disabled.10.1.2 Copy ProfileTo create multiple copies of profile without creating an individual profile each time, clickProfiles from the menu bar. Select a profile from the profile list and then click the Copy button.The copy action creates an exact copy of the selected profile and saves under different name.To replicate the existing user profile, enter the following details:Field DescriptionNew profile name The new profile name which will be a replica of the selected user profile.Profile description Details of the user profile. Page 61
  • 62. Druva inSync Cloud – Administrator’s Guide10.1.3 Delete ProfileMake sure that all users associated with the profile are deleted before you delete the userprofile. The Delete button removes the selected user profile(s) but you cannot delete theDefault profile.10.1.4 Profile DetailsSelect Profiles from the menu bar and click the user profile link listed under Profile List. Usingthe Edit button, you can change the profile settings displayed in a tabbed format. For moredetails about profile options and settings, see Create New Profile.The user profile link displays the following screen with profile settings.Figure 10 - Profile Details Screen Page 62
  • 63. Druva inSync Cloud – Administrator’s Guide10.2 Manage UsersA backup user account creation in Druva inSync follows the process shown in the diagram. Thebackup user is associated with a specific user profile and storage. The user holds user profileand storage settings while backing up the configured data.On successful creation of a user account, the inSync server sends an email file to each user. TheinSync user can activate the device using the credentials received by the email notification. Theadministrator can import domain users from Active Directory or CSV file or create new backupusers independently.The authentication email contains the relevant information enable the inSync user to contactthe inSync Cloud server. This email can be delivered to the user directly or using email (whileimporting from Active Directory) through the console. Next, the inSync user can able to addnew devices like laptops and mobile devices.Using the Mange Users screen, you can perform different activities stated below. Create/ Edit users Import users Delete users Disable users Reset password View devices Page 63
  • 64. Druva inSync Cloud – Administrator’s GuideThe inSync server configuration offers the following ways of adding users –13. Add new backup users manually14. Import domain users from Active Directory15. Import users from CSV file16. Deployment of mass users for laptops10.2.1 Create New UserThe inSync Cloud administrator can add the new backup users using the Create button on theUser screen.The Create User screen of Users displays the following screen. Page 64
  • 65. Druva inSync Cloud – Administrator’s GuideTo create a new user, enter the following details:Field DescriptionEmail Address Enter a valid email address of a user. This field is mandatory.Name Type a user friendly name. The name contents can be alphanumeric but some special characters are not permitted for example, |, ?, *, :, /, , “, <, >. This field is mandatory.Profile Select a profile from the Profile list which associates with the user.Storage Select storage from the storage list where user’s back up will be stored.User quota Allot a specific amount of storage quota to this user for backing up the configured data. If it is not mentioned, the default value will be taken from the Quota per user option of profile.Subject and body The inSync Cloud administrator can send customized user activation message to the inSync user. This is a one-time change and applies to all new users created after you make the change. The following variables are necessary in the body of the message for activation. %USER% - username %SERVERS% - inSync server URL %PASSWORD% - temporary password %LINK% - link for outlook users %MAIL% - user’s email address <tab> puts indent in the email notification.The authentication information is sent to a user by email. Now the user can activate the deviceusing the credentials mentioned in the email. Page 65
  • 66. Druva inSync Cloud – Administrator’s Guide10.2.2 Import UsersThe Import Users drop-down list allows importing users from external sources like ActiveDirectory, CSV file, and mass deployment. Import users help to create number of users at oncewith minimum efforts.10.2.2.1 Import Users from CSV fileImporting users from CSV file is a useful option when there are too many users to be created atonce. The CSV file can be created with a .csv (Comma Separated Values) extension havingfields like user name and email address separated by comma (,) or use Microsoft Excelapplication to create a csv file.A sample CSV format is shown below. The first line of the CSV file should keep for heading andthe rest for names and email values.To import users from CSV file, click Manage Users -> Import -> Import from CSV. Page 66
  • 67. Druva inSync Cloud – Administrator’s Guide3. Select CSV file from your local disk by clicking the folder icon.4. The list of all users is displayed on the screen. Select users from the list.5. Now assign the user profile, storage, and storage quota for all imported users. Page 67
  • 68. Druva inSync Cloud – Administrator’s GuideTo attach user profile and storage to users, enter the following details.Field DescriptionSelect user profile Assign a user profile from the profile list.Select storage Attach a specific storage from the storage list.Default quota Assign user quota, ‘0’ indicates unlimited quota.Click Finish. Now the inSync users will receive the email notification containing authenticationdetails with temporary password. Using these details, users can authenticate their devices andstart backing up configured data. You can send the new password by resetting the password.10.2.2.2 Mass Deployment TokenThe auto installation of client feature helps to install the inSync client package on the clientcomputer. This installation loads the authentication key without user’s intervention andupdates the users list on the inSync server.Currently, this mass deployment feature supports Windows and Macintosh client versions. Itcan be done using the configuration manager console.NOTE: The mass deployment of inSync clients support new client installation only and does notsupport upgrade to the existing inSync clients. Page 68
  • 69. Druva inSync Cloud – Administrator’s Guide6. Now get the TOKEN value by clicking Manage Users -> Import Users -> Mass Deployment Token.7. The Mass Deployment Token screen displays. Click Copy to save the token value to clipboard. Field Description Enable expiry date If it is selected, enable the token validity period using the calendar so that the value of token can be used for a certain period. If it is not selected, the token value can be used for an unlimited period. Your token The unique token value is displayed. Click Copy and then paste this value in the text editor for future reference.10.2.3 Delete UserThe delete user functionality removes the user account and its associated devices and backupdata as well. You can delete multiple users at a time by selecting the check boxes next to users.Once they are deleted, it cannot be recovered.10.2.4 Disable UserThe disable action halts user’s devices backup and restore of data. Choose a single or multipleusers from the users list and then click the Disable button. Disabling the user accounts stopauthenticating and remain the connected devices at disabled state. But the backed up dataassociated with the user remain as it is. Page 69
  • 70. Druva inSync Cloud – Administrator’s Guide10.2.5 Change ProfileThe Change Profile action moves users from one profile to another. Select a single user ormultiple users from the user’s list then click the Change Profile button. Select a profile from theProfile list and then click Save. The settings of the destination profile are enforced to all movedusers.10.2.6 User DetailsClick the user link to display the manage user screen. The manage user screen displays theuser’s details like user’s summary, devices associated with the user, and share summary. Youcan carry out different user related functions using this screen.You can change the user’s details like email address, profile setting, storage quota, and userquota. If you change the email address of the user, the user has to use a new email address foractivating new devices but the existing devices will not be affected by this change.10.3 Manage DevicesUsing the Mange Devices screen, you can perform the different activities listed below. Resume backup Upgrade device Delete device Disable device Decommission device Page 70
  • 71. Druva inSync Cloud – Administrator’s Guide The list of all users associated with devices is displayed on the screen. This list can be furtherfiltered by selecting Profile, Platform (Windows, Linux, Mac OS, iOS, or Android). The particularuser can be searched using the Search User box.10.3.1 Add DeviceThe inSync user can add different devices using the login credentials received by email.To add: Windows computer as a device see Installation on Microsoft Windows7/ Vista/ XP Linux computer as a device see Installation on Linux Mac computer as a device see Installation on Apple Mac OS iPads/iPhone mobile as a device see Installation of inSync app on iPhone/iPads Android mobile as a device see Installation of inSync app on AndroidNOTE: It is not recommended to change the device name after adding a device. This change willnot reflect in the Web UI.10.3.2 Delete DeviceThe Delete device button deletes the selected device or devices and removes from the devicelist. The data associated with these deleted devices is also permanently deleted. Page 71
  • 72. Druva inSync Cloud – Administrator’s Guide10.3.3 Disable DeviceThe disable action stops device’s backup and restore activity. Choose a single device or multipledevices from the device list and then click the Disable button. Disabled devices stopauthenticating and hence stop backup and restore as well, but the backed up data associatedwith devices remain as it is.To activate the device from the client side, click Reactivate under Settings. Next, the inSyncuser can either create as a new device or replace with other connected devices.10.3.4 Upgrade DeviceThe inSync devices need to be upgraded to the current inSync server version to take advantageof news features and compatible with the existing version. A single device or multiple devicescan be upgraded to the existing inSync server version.Select devices from the device list which indicate the upgradable icon and then click theUpgrade button. The selected devices are now scheduled for upgrade and display thescheduled icon next to them. When the inSync device communicates to the server, thedevice gets upgraded automatically with the upgraded icon. This device upgrade supportsWindows and Mac clients only.In case of any interruption occurs during the multiple device upgrade then it resumes from thelast successful status where it was stopped.10.3.5 Backup NowThe inSync devices can suspend the backup activity and can choose not to resume it then itcreates a data administration issue for inSync Cloud administrators. This option allows theinSync Cloud administrator to resume the data backup. When the inSync Cloud administratorclicks the Backup Now option for the selected devices then the data sync gets scheduled andthe inSync device starts backing up the data in ten minutes. 1. Never Backed Up – The device is not been backed up yet. 2. Syncing – The device is currently backing up its data. 3. Failed – The last sync attempt of the device has failed. 4. Successful – The last sync attempt of the device has succeeded. Page 72
  • 73. Druva inSync Cloud – Administrator’s Guide 5. Disabled – The device has been disabled by the administrator. 6. Unavailable – The device status is unavailable due to some errors for example, when the storage is not reachable.10.3.6 Device DetailsThe device details display the information about last backup details, DLP details, and devicelocation. The DLP tab shows the device platform and SafePoint details.To view device details, click Devices and then click the device link.10.4 Mange StoragesThe inSync Cloud uses an Encrypted Single Instance Store to maintain backup data. Theencrypted single instance store (SIS) maintains only a single copy of data across users. Theunique data is further compressed to reduce storage usage. It’s also encrypted (AES 256 bits)before it is stored. This makes the stored data more secure.Select the Storage option from the left navigation bar, the storage management screendisplays. This storage configuration helps you to determine the storage capacity, storage usagefor the inSync Cloud. For additional storage requirements, contact support atsupport@druva.com. Page 73
  • 74. Druva inSync Cloud – Administrator’s Guide10.4.1 Storage DetailsThe storage details display a summary of storage configuration including data and log folderspath, usage statistics, and compaction details. You can edit the general storage information byclicking the Edit button.To view storage details, click Manage -> Storages and then click storage link.General Storage Information: It displays the quick summary of storage configured for backup.The Edit button displays the Update Storage screen allows you to change the storage disk usageand notification limits. Lowering the maximum disk usage limit less than the current usage willstop the backup over that storage, but will not delete any existing data. The Delete buttonremoves the existing storage. All users configured on the storage must be deleted beforeremoving the storage; otherwise the delete operation cannot be successful.Usage Statistics: It displays the statistics of data storage and it is very helpful to inSync Cloudadministrator to decide succeeding storage allocation strategies. It includes provisioned users,total size of files backed up, database size, deduplication ratio, space allocated for data backup,actual space consumed of allocated storage, the current usage of storage in percentage, andsuccessful data-retrieval hits to hypercache in percentage out of total hits. Page 74
  • 75. Druva inSync Cloud – Administrator’s Guide10.5 Server ActivitiesThe Server Activities screen displays active tasks running on the inSync Server. These tasksinclude backup and restore activities carried by users. For example, backup started by users orrestore complete. To cancel a task, select the task and click Cancel.10.6 AlertsEach time a notification trigger is hit or error is generated, the inSync server generates an alertand sends the inSync Cloud administrator(s) a short email describing the alert details. It helpsinSync Cloud administrator to take necessary action according to alert’s severity. The activealerts are displayed on the screen under Active Alerts and can be filtered out by using the Alertbox.The alert notifications can be subscribed to different server administrators. To subscribe analert notification, click the alert name and add administrators in the Admins to be notified box.NOTE: The profile administrators do not have permissions to modify the subscriber’s setting. Page 75
  • 76. Druva inSync Cloud – Administrator’s GuideField DescriptionAlert Name Name of the inSync alert notification.Administrators to Add names of the inSync Cloud administrator to be notifiedbe notified by email. This text box is enabled with auto-complete feature so type a few characters to get the desired options list and then select the names or select all server administrators and all profile administrators.Notify user If it is selected, the alert notification sends to users as well.10.6.1 AlertsThe alerts and the necessary actions to be taken by the inSync Cloud administrator. Page 76
  • 77. Druva inSync Cloud – Administrator’s GuideThe alerts in inSync cloud are mentioned below.Alert Details ActionAdmin Account A warning/alert is generated which Create multiple administratorWarning tells an administrator to create login ids. multiple administrators.Backup Success The device has completed the None backup process successfully.DLP Autodelete The device has not connected None within the delete timeout. Client data will be deleted NOW!!!!DLP Autodelete The device has not connected for a Identify the reason why theWarning long period. Please check the profile device is not connecting to the data delete timeouts. The clients inSync server. data could be deleted.License Expiry Server license is either invalid or has Contact Druva support for new expired license.Low Database Storage Storage usage exceeds set Add more storage space orAvailable threshold. lower down the retention policy followed by the storage compaction.Low Free Space Storage has critically low space. Add more storage space orAvailable lower down the retention policy followed by the storage compactionLow User Storage User storage usage approaching or Increase the user quota orAvailable exceeded set threshold remove unnecessary back up folders.Misconfigured Sync Share path invalid or doesnt exist. Correct the folder path andFolder then sync again.Restore Status Restore request done. NoneUser Backup Inactivity The device hasnt synced for a Check the device status or log while. files to find the problem. Page 77
  • 78. Druva inSync Cloud – Administrator’s Guide10.7 ReportsThe inSync server sends out the different types of server reports daily, weekly or monthly at thespecified time. The selected reports can also be emailed instantly to the administrator in aHTML or CSV format. Instant report can be generated for a particular time. Ensure that theSMTP settings are configured correctly under Manage -> Settings -> Email Settings beforescheduling a report.The list of reports are mentioned below –Report DescriptionActive Alerts List of alerts currently active and not resolved.Alert History List of alerts raised sorted by time of occurrence.Failed Backups List of users with failed backups sorted by username.Last Backup Status Last backup status of all users with devices sorted by username.Storage status Storage statistics and storage alerts for all storage configured.Complete Report Full report includes system information, license information, server statistics, storage statistics, storage alert, user backup status, and active alerts.Sharing usage Report of all the documents that have been shared amongst the users. Page 78
  • 79. Druva inSync Cloud – Administrator’s Guide10.7.1 Schedule ReportsThe inSync Cloud administrator can schedule inSync reports independently to be sent daily,weekly or monthly on specific day and time by email. These reports are sent in two formatseither HTML or CSV.Choose a report from the list and click Edit Email Schedule. For example, see the Active AlertsSchedule screen below.Field DescriptionEnable Email If it is selected, the report is sent as per schedule by email.Schedule If it is not selected then the email schedule gets disabled and the report doesn’t send to the administrator.Send Report Select frequency like daily, Weekly, or Monthly.Frequency Set schedule frequency for the report to be sent. Daily – everyday Weekly – choose from Monday thru Sunday Monthly – type a specific day of monthTime Type specific time for report to be delivered.Format Choose HTML or CSV format for report. Page 79
  • 80. Druva inSync Cloud – Administrator’s Guide10.7.2 View ReportsYou can view the different reports instantly on the screen. Select one of the server reports fromthe list, it displays the details of the selected report for the last thirty days. You can change thereport period by selecting the period list.The selected report is displayed on the screen as shown below.The selected report can be obtained by email in HTML and CSV formats.10.7.3 Download ReportsThe selected report can be saved into HTML and CSV formats on your local drive. Select a singlereport from the reports list, select a period from the list and click Download HTML orDownload CSV. Page 80
  • 81. Druva inSync Cloud – Administrator’s Guide10.8 AdministratorsThe inSync server can now be administered by the multiple administrators. There are primarilytwo types of administrators; server and profile.Figure 11 - Hierarchy of AdministratorsThe server administrators have all rights of managing inSync server including storage creation,managing profile administrators, and managing other server administrators as well.The profile administrators have restricted access associated with their profiles includingnecessary permissions like edit profile, add users, and restore data. These permissions can bechanged by the server administrator. Page 81
  • 82. Druva inSync Cloud – Administrator’s Guide10.8.1 Create AdministratorSelect Manage -> Administrators from the menu bar. The Administrators List screen isdisplayed, click Create Administrator to continue.To create an administrator, enter the following details:Field DescriptionDisplay name Specify a user friendly name.Email address Type a valid e-mail address for the administrator. The e-mail notifications are being sent to this e-mail address.Role Select either Profile Administrator or Server Administrator. The profile administrator has limited rights associated with their profiles and does not have rights to change the configuration settings related to License, SMTP, Network, and Active Directory. The server administrator has all server management rights.The e-mail notification is sent to the administrator with the following details. Login ID (e-mail address), Display name, and PasswordThe server administrator or profile administrator has to use e-mail address and password to login to the inSync server. Page 82
  • 83. Druva inSync Cloud – Administrator’s Guide10.8.2 Managing a Server AdministratorThe Server Administrators have all managing rights including administrators, storage, profiles,and users and so on. The Server Administrators can only be managed by other equivalent serveradministrators.To manage the Server Administrator, click Manage -> Administrators -> server Administratorlink.Click Edit to change the account settings namely display name and send sync error alerts. TheChange Password button resets the password and sends a new password to the serveradministrator’s e-mail address.10.8.3 Managing a Profile AdministratorThe Profile Administrators can view or manage different profiles, users, reports, restore,SafePoint and storage associated with. The Profile Administrator can only be managed byServer Administrators. The Profile Administrator can change the account settings, reset thepassword or attach or remove profiles but the primary role of profile administrator cannot bechanged. Page 83
  • 84. Druva inSync Cloud – Administrator’s GuideTo manage the Profile Administrator, click Manage -> Administrators -> profile Administratorlink.Click Edit to change the account settings namely Display name and e-mail id. Click ResetPassword to change the password and the new password is sent to the profile administrator’se-mail address.The Profile Administrator can manage different profiles with necessary permissions like editprofile, add users, and restore data.To manage necessary permissions, click Manage -> Administrators -> (select profileadministrators) -> Attach Profile. Page 84
  • 85. Druva inSync Cloud – Administrator’s GuideTo attach profile or change permissions of the Profile Administrator, enter the following details:Field DescriptionSelect profile to be Select a profile from the profile list to be attached to theadded profile administrator.Add PermissionsEdit profile If it is selected, the profile administrator can change the profile settings which are associated with. If it is not selected, the profile cannot change the profile settings.Add users If it is selected, the profile administrator can add new users for backup and can perform user related activities. If it is not selected, the profile administrator has no permission to add new users and hence cannot decommission any user.Restore data If it is selected, the profile administrator can restore user’s data. If it is not selected, the profile administrator cannot restore user’s data.These permission settings are displayed under Attached Profiles tab.You can edit different permissions by clicking the Edit button or click Detach to removeattached profiles. Page 85
  • 86. Druva inSync Cloud – Administrator’s Guide10.8.4 Using the Profile Administrator’s LoginThe Profile Administrators can log in to inSync server with their login credentials. Aftersuccessful login, the Web control panel is displayed with limited permissions with profilesassociated with. The Profile Administrators don’t have permission to change the license, email,network, and active directory settings but profile wise reports can be obtained by email.For more information on Dashboard, see the Dashboard section in the Using the Druva inSyncServer chapter.Managing the StorageThe profile administrator can only view the details of storages attached to the profiles but nopermissions to change the settings. To see the storage details, select the Storages option underManage. The Storage List screen is displayed. Click the storage link to see more details.For more details on storage, see the Storage section under Management.Managing the User ProfileThe profile administrator can change the profile setting if the Edit Profile permission is grantedotherwise these settings can be displayed in view mode. In the following example, Profile01 hasno Edit Profile permission and Profile02 has Edit Profile permission to change the settings.Select the Profiles option from the menu bar. The Profile list is displayed. Page 86
  • 87. Druva inSync Cloud – Administrator’s GuideClick the Profile01 link, the following Profile1 screen is displayed in view mode only and Profile2in edit mode.The Profile2 details show the edit icons which allow to change the profile settings.For more information on managing the user profiles, see the Profiles section underManagement.Managing UsersUsers associated with the user profiles cannot be managed unless the user profile has the Addusers permission. In the following example, User02 is associated with Profile02 having all usersrelated permissions but the Profile01 has no Add users permission so the access is denied andthe error is displayed on the screen. Page 87
  • 88. Druva inSync Cloud – Administrator’s GuideFigure 12 - Access Denied to Adding Users ScreenFor more information on managing users, see the Users section under Management.Managing the RestoreThe profile administrator can restore backed up data of different users on the server or on theclient’s computer by selecting the snapshots but it requires the Restore data permission.Select the Restore option from the menu bar, the Restore screen is displayed. Select the userfrom the user list. Select a device from the device list to get the list of snapshots.Clicking the Browse button allows to select files to restore. If the Restore data permission isdisabled, the Browse and Remove buttons do not appear next to snapshots.For more information on restoring the backed up data, see the Data Restore section underManagement.Managing the Alerts and ReportsThe profile administrator can schedule the different alerts and notifications which can bereceived by email. Select the Reports option from the Manage menu. The Reports screen isdisplayed. Choose a report from the list to view on the screen or export it to HTML or CSV Page 88
  • 89. Druva inSync Cloud – Administrator’s Guideformat. The Email button sends the selected reports immediately to the profile administrator’se-mail account.For more information on scheduling the reports, see the Reports section under Reporting.The profile administrator is able to view active alerts of users belonging to the profiles whichare associated with the profile administrator. These alert notifications can be subscribed toother profile administrators and server administrators.For more information on Alerts and Alert Notifications, see the Alerts section under Reporting.Changing the Administrator’s Name and PasswordSee Managing an Administrator’s Account for more details. Page 89
  • 90. Druva inSync Cloud – Administrator’s Guide10.9 SettingsThe inSync Cloud administrator has to perform the various functions on the inSync servercategorized under Settings: Mobile Credentials Password Policy Single Sign-On10.9.1 Mobile CredentialsDruva inSync requires your Apple Push Notification (APN) certificate to use SafePoint for iOSdevices - iPads and iPhones. Get your Signed CSR by sending a CSR Request tosupport@druva.com. Use the signed CSR to generate the APN certificate and upload it.To upload the APN certificate, enter the following details:Field DescriptionCertificatesAPN Certificate Upload the APN certificate. Follow the steps to generate and upload the APN certificate: Create a CSR (certificate signing request) using the openssl toolkit. Follow the steps given below. 1. If you already have a private key used to generate CSRs for Web server SSL certificate then use it, otherwise generate using: openssl genrsa -des3 -out privatekey.pem 2048 2. Create a CSR using your private and convert it to DER format: - openssl req -new -key privatekey.pem -out customer.csr - openssl req -inform pem -outform der -in customer.csr -out customer.der 3. Send this .der file to Druva support at support@druva.com 4. Druva will send you the signed certificate back. Page 90
  • 91. Druva inSync Cloud – Administrator’s GuideField Description 5. Upload the signed certificate to https://identity.apple.com/pushcert/ and download the new push certificate. 6. Append the private key (without password) to APN certificate. Use the following command to store private key created above without password: - openssl rsa -in privatekey.pem -out plainkey.pem10.9.2 Password PolicyYou can enforce or disable strong password policy for all users and all administratorsseparately. The default settings for strong password policy for administrators and users aredisabled.The edit screen of Password Policy Settings displays as follows. Page 91
  • 92. Druva inSync Cloud – Administrator’s GuideTo configure password policy for administrators and users, update the options.Field DescriptionAdministratorsEnable Password Enable or disable password policy for all server and profilePolicy administrators.Enforce strong If this check box is selected then the strong password policypassword is enforced to server and profile administrators and they have to follow the rules given below. Password should meet the following standards:  Passwords must have a minimum length of 8 characters.  Passwords must meet the following requirements for quality: o at least 1 upper case letter o at least 1 lower case letter o at least 1 number o at least 1 special character (?, *, %, etc.)Cannot reset This option enhances security by preventing users frompassword to last _ reusing their old password continually. The valid range is 0passwords thru 9. If the value is 0, the administrators can repeat the previous passwords. The default value is 3.Maximum invalid The specific account gets locked after maximum number oflogin attempts incorrect login attempts. The locking period for the account is one hour. The valid range for incorrect login attempts is 3 thru 9 and the value ‘0’ disables the account lockouts. The default value is 3.Passwords expire Specify the maximum number of days for which theafter every _ days password is not going to expire. The valid range is 0 thru 99. If the value is 0, the password does not expire. The default value is 60.Users Page 92
  • 93. Druva inSync Cloud – Administrator’s GuideField DescriptionEnable Password Enable or disable password policy for all users.PolicyEnforce strong If this check box is selected then the strong password policypassword is enforced to all users and they have to follow the rules given below. Password should meet the following standards:  Passwords must have a minimum length of 8 characters.  Passwords must meet the following requirements for quality: o at least 1 upper case letter o at least 1 lower case letter o at least 1 number o at least 1 special character (?, *, %, etc.)Cannot reset This option enhances security by preventing users frompassword to last _ reusing their old password continually. The valid range is 0passwords thru 9. If the value is 0, the users can repeat the previous passwords. The default value is 3.Maximum invalid The specific account gets locked after maximum number oflogin attempts incorrect log-in attempts. The locking period for the account is one hour. The valid range for incorrect login attempts is 3 thru 9 and the value ‘0’ disables the account lockouts. The default value is 3.Passwords expire Specify the maximum number of days for which theafter every _ days password is not going to expire. The valid range is 0 thru 99. If the value is 0, the password does not expire. The default value is 60. Page 93
  • 94. Druva inSync Cloud – Administrator’s Guide10.9.3 Single Sign-On Settings (SAML 2.0)Security Assertion Markup Language (SAML 2.0) is a version of the SAML OASIS standard forexchanging authentication and authorization data between security domains, that is, betweenan identity provider (a producer of assertions) and a service provider (a consumer ofassertions). SAML enables web-based authentication and authorization scenarios includingsingle sign-on (SSO).The following diagram represents a typical SAML request and response cycle. Page 94
  • 95. Druva inSync Cloud – Administrator’s GuideDruva inSync can be configured to talk to SAML 2.0 compliant ID providers to offload Web-restore authentication.To configure SAML, enter the following details about issuing authority:Field DescriptionIdP Metadata URL Metadata contains information about an Identity Provider or Service Provider. It allows providers to find each other, and to verify the identity of the other provider.IdP Login URL The URL where your organization sends a SAML request to start the login sequence. This field is mandatoryIdP Logout URL The URL to direct the users to when they click the Logout link.IdP Certificate The authentication certificate issued by your identity provider. This field is mandatoryCreate New Token Druva inSync Cloud single sign-on requires a customer- specific token be returned to the inSync Cloud service along with each authenticated user response. This is needed to implement Druva’s secure password mechanism. Use this button to create the token. This token isn’t saved on the server in any way. This token is to be handled as you would the key of a PKI key pair and needs to be pasted in the Id Provider configuration to complete the Single Sign-on setup Page 95
  • 96. Druva inSync Cloud – Administrator’s GuideField Description for inSync Cloud.The Cloud user authentication can be done in the following ways:1. Visit Druva inSync Cloud web restore URL.2. The user has to provide email address along with SAML option selected into the Web browser and requests log in to Web restore site.3. The user is redirected to the configured ID Provider for authentication via a SAML Request4. The user has to provide user ID and password for authentication. This is a onetime action.5. An issuing authority returns a SAML assertion to user’s Web browser.6. The browser automatically submits the assertion to Druva inSync Cloud service which validates the SAML Response and then logs the user in.7. Now the user can access the backed up files and restore it.For more information on installing and configuring the Active Directory Federation Services forDruva inSync Cloud SAML integration contact Druva support or send email tosupport@druva.com. Page 96
  • 97. Chapter 11 Druva inSync Cloud – Administrator’s Guide Installing the Druva inSync Client…………………………………………………………………………………………………………………………………………………....In this Chapter:  Installing Druva inSync on Microsoft Windows  Installing Druva inSync on Linux  Installing Druva inSync on Apple Mac OS…………………………………………………………………………………………………………………………………………………....11.1 Installation PrerequisitesThe following are the installation prerequisites for Druva inSync client –Platform supported  Microsoft Windows 7, Vista, XP – 32bit/64bit (English, French, and German)  Ubuntu 11.10+, Fedora 14 or 16 – 32 bit  Mac OS X (10.5 or higher) – 32/64bit (including OS X Lion)  Android Mobile: Version 2.2+  iPhone/iPads: 4.5.xDisk Space required  Microsoft Windows - 40 MB  Linux – 45 MBfor installation  Apple Mac OS – 50 MB  Android device – 4 MB  iPhone/ iPads device – 2 MBCPU  1.2 GHz CPU or higher for Windows clientsPhysical Memory  Minimum 512 MB RAMNetwork Card  10/100 Mbps Fast Ethernet adapter.  802.11 a/b/g Wi-Fi adapter Page 97
  • 98. Druva inSync Cloud – Administrator’s Guide11.2 Installation on Microsoft Windows 7/ Vista/ XPDownload the Druva inSync client installer file. Double-click the installer file. The Druva inSyncwizard screen displays.1. Select the installation language and click Next.2. The End User License Agreement (EULA) displays. Read license agreement carefully, click I Agree to accept EULA and then continue.3. Specify the location for installing the Druva inSync Client. A user can also browse or specify alternate paths.4. Setup creates the program shortcut, Druva inSync in the Start menu folder.5. Click the Install button, the installation screen displays. It displays the status of tasks performed. Page 98
  • 99. Druva inSync Cloud – Administrator’s Guide6. After completing the inSync client installation, the Installation Completed screen displays. Now inSync user has to activate the device. For more details see the Using the Druva inSync Client chapter.7. The inSync client starts working and the inSync icon appears in the Windows system tray.11.3 Installation on Linux11.3.1 Debian Based InstallationDebian packages are used in distributions based on Debian, such as Ubuntu and others. Usingthe super user privileges and your native package manager dpkg, install the downloaded inSyncclient packages. Run the following commands. root@ubuntu:/# dpkg -i inSync-Client-Installer-ver-5.0-<version>.i386.deb Selecting previously deselected package druva-insync-client. (Reading database ... 114549 files and directories currently installed.) Unpacking druva-insync-client (from inSync-Client-Installer-ver-5.0- <version>.i386.deb) ... Setting up druva-insync-client (5.0-<version>) ...After installing inSync client, type the command inSync in terminal window which will launchthe Druva inSync client. root@ubuntu:/# inSync <_MainThread(MainThread, started)> : SyncLog <Thread(Thread-2, started -1226527888)> : SyncLog <Thread(Thread-2, started -1226527888)> : inSyncConfig <Thread(Thread-2, started -1226527888)> : SyncLog <Thread(Thread-2, started -1226527888)> : HC Page 99
  • 100. Druva inSync Cloud – Administrator’s Guide11.3.2 RPM Based InstallationOn systems that use .rpm packages, run the following command. Make sure it requires superuser privileges. rpm –ivh inSync-Client-Installer-ver-5.0-<version>.i386.rpm11.3.3 Installing on 64-bit SystemDruva inSync currently does not produce packages for 64-bit systems. In order to run DruvainSync client on 64-bit machines, firstly the 32-bit compatibility libraries need to be installed.On Debian-based systems, run the following command: apt-get install ia32-libsFor Redhat-based systems, run the following command: yum install glibcThis should be sufficient to allow the 32-bit inSync binaries to run on 64-bit systems. On debian,it will be necessary to force installation since the architecture for the package won’t match thesystem architecture. So, for 64-bit systems, the dpkg command should look like this: dpkg –i –-force-architecture inSync-Client-Installer-ver-5.0- <version>.i386.deb Page 100
  • 101. Druva inSync Cloud – Administrator’s Guide11.4 Installation on Apple Mac OSDownload the Druva InSync client for Apple Mac OS from the www.druva.com/download link.Double-click the installer file to start installing the inSync client.1. The inSync package now appears in the inSync folder. Click the Install inSync file to start installation. Page 101
  • 102. Druva inSync Cloud – Administrator’s Guide2. The installation wizard starts with the welcome screen. Click Continue to proceed.3. The End User License Agreement (EULA) displays. Read it carefully and then click Continue to proceed.4. Click the Change Install Location button to change the destination or click Install to continue. Page 102
  • 103. Druva inSync Cloud – Administrator’s Guide5. Enter your credentials to proceed with the installation and then click Install Software to continue.6. Now installation is complete. The following screen displays the installation was completed successfully. Click Close.7. The inSync client starts working and the inSync icon appears in the system tray. The next step is to activate the client by entering the authentication details received thru email. Page 103
  • 104. Chapter 12 Druva inSync Cloud – Administrator’s Guide Using the Druva inSync Client…………………………………………………………………………………………………………………………………………………....In this Chapter:  Activating Druva inSync client  Backing up files and folders  Restoring backed up files and folders  Configuring Druva inSync client  Druva inSync client notifications…………………………………………………………………………………………………………………………………………………....12.1 Activate Druva inSyncAfter the inSync client installation, the inSync user has to provide the details like inSync CloudURL, email address, and temporary password. If the inSync user is using MS Outlook email clientthen activation link in the email can be used for activating the client.For other users, the activation details can be collected from the email notification and paste inthe respective fields. After entering these details, the inSync user has to reset the password forsecurity purpose. Microsoft Windows Apple Mac OS Page 104
  • 105. Druva inSync Cloud – Administrator’s GuideAfter activating the first device, now the user can add multiple devices like Android, iPhone,and iPads devices without administrator’s interference. The user can install and activate theinSync clients on the respective devices using the same activation credentials.While adding a new device the inSync user has to decide to create a new device or replace withan existing device. Microsoft Windows Apple Mac OSFirst option creates a new device and attached to user’s account and the second option displaysa list of other connected device to replace. After replacing the existing device, that device willnot able to connect to server and hence backup will not happen. But you can still see itssnapshots for restoring data in future.The inSync client supports the following functionalities – Backup Now Restoring Backed up Files Configuring Druva inSync Client Status Other inSync client Options Client NotificationsAfter starting the inSync client, the inSync icon appears in the system tray. Click the inSync icon.The Druva inSync control panel displays various possible options. The user can configure thebackup settings described below. Page 105
  • 106. Druva inSync Cloud – Administrator’s Guide12.1.1 SAML AuthenticationThe single sign-on option authenticates the user and facilitates to activate device or gain accessto all devices connected to his account using Web restore.To authenticate a user using SAML:1. On activation of an inSync client, enter the inSync Cloud URL.2. Type Email address and leave the password field blank.3. Now the inSync client redirects to third party SAML authentication page.4. Type Username and Password. After validating user’s credentials successfully it comes back to inSync client.While using Web restore the inSync user has to follow the steps from 2 to 4 for authentication.For Web restore, the user has to select the Use single sign-on (SAML) box. Page 106
  • 107. Druva inSync Cloud – Administrator’s Guide12.2 Backup NowThe inSync client facilitates on demand backup, which can be launched from the system tray orthe Windows main menu. The inSync Synchronizing window actively starts backing up theconfigured folders contents and displays the backup progress. Microsoft Windows Apple Mac OSThe user can actively track progress and after the backup is complete it automatically displaysthe status window.12.3 Restoring Backed up FilesThe inSync client facilitates easy restore of backed up data over the network. To begin restore,right-click the system tray and select the Restore option or choose Restore from the clientmenu. If a user has multiple devices connected to its email account then the list of devices andtheir snapshots are displayed in the restore window.NOTE: The inSync user restores files or folders of other connected devices to a local device only.For example, if a user selected a file or a folder of other connected device then the file or thefolder is restored to the local device and not at the remote device.The data is backed up and maintained for as many days as specified by the inSync Cloudadministrator. All backups within this timeframe are shown as a timeline when the user startsrestore. Page 107
  • 108. Druva inSync Cloud – Administrator’s Guide Microsoft Windows Apple Mac OSFollow the simple steps to restore files from devices.1. Select Restore from the main screen. The inSync Restore window displays.2. From the device list, select a device. The list of snapshots of device display under Snapshots.3. Choose the snapshot from the timeline (last 24 hours, last 7 days, earlier). The files associated with the snapshot display on the right hand panel.4. Choose a single file or multiple files by holding the Ctrl key. Determine the restore location by right-clicking the selected items.When the Restore Original Location option is selected, the files or folders get restored to theoriginal location from where they have been backed up. Files or folder are restored to thespecified location when the Restore to Custom Location is option selected. Page 108
  • 109. Druva inSync Cloud – Administrator’s Guide Microsoft Windows Apple Mac OS12.3.1 Searching files in SnapshotsFor faster recovery of backed up files, the user can search for files by file name or extensionusing the search box. The list of all matching files from all the snapshots displayed after clickingthe search icon. A user can right-click the file and restore it. Page 109
  • 110. Druva inSync Cloud – Administrator’s Guide12.4 Configuring Druva inSync ClientThe configuration of Druva inSync client allows user to configure folders for backup, restorefiles from Web, and set different backup settings. To start configuring the client, select theConfigure option from the main control panel or right-click the Druva inSync icon which islocated in the system tray or click the Druva inSync icon which is on the desktop. Microsoft Windows Apple Mac OSThe Configure inSync screen appears, where a user can configure the following – Folders Restore Settings Page 110
  • 111. Druva inSync Cloud – Administrator’s Guide12.4.1 Configuring FoldersThe inSync client scans the configured folders and synchronizes the changes with the server.Select the Folders tab to edit the folder configuration. The Quick Configuration under theFolders tab in Microsoft Windows client allows select the favorite folders quickly withoutsearching the individual folders. Microsoft Windows Apple Mac OSThe Advanced Configuration permits the user to:1. Configure New Folder2. Edit and Remove Folder Configuration Page 111
  • 112. Druva inSync Cloud – Administrator’s Guide12.4.1.1 Configuring a New folderTo configure new folders in Microsoft Windows client, select the Folder tab and then clickAdvanced Configuration  Add Folder Choose Folder Path to select different folders forbackup.To configure new folders in Apple Mac OS client, select the Folder tab and then click ConfigureNew Folder  Choose Folder Path to select different folders for backup. Microsoft Windows Apple Mac OS Page 112
  • 113. Druva inSync Cloud – Administrator’s GuideThe Folder Configuration has the following fields.Field DescriptionFolder Path Choose the folder path to synchronize by clicking the Choose Folder Path button.InSync Identifier The inSync client identifies the folder configured for backup by a unique folder identifier, which auto-generates. A user can change it. The identifier is used to identify the folders and files, while restoring them.Optimize of Large This option should only be used when the number of files inNumber of Files the configured folders exceeds ten thousand (10,000). For example, while choosing path – C:UsersMary in Windows Vista. The option requests the client to use advanced file-system scanning (MFT) and file-change-log (FCL) tracking for backup and may be a bit slow for smaller folders.Include Filter InSync allows a user to set an include filter that specifies what file types to synchronize. A user can choose from common file types like, office documents, PDF files, and HTML files and so on to automatically populate the filter list.Click the Exclude Options tab to choose path for files to exclude from backup. Page 113
  • 114. Druva inSync Cloud – Administrator’s Guide Microsoft Windows Apple Mac OSNOTE: A user can directly edit the filter list to add or remove file extensions separated by semi-colon. This filter set is more powerful than mere filename extensions. A user can also specifypartial global patterns like design*.pdf; which will include/exclude files that start with designand end with a .PDF extension – depending on which filter list a user adds it to. Also bewarethat if a user includes a file type or pattern and excludes it as well then it will be effectivelyexcluded.To exclude files and folders from backup, enter the following details:Field DescriptionExclude Paths This option lets the user choose folder names which should be excluded from the backup. Any sub-folder name containing the exclude folder name is excluded. Exclude path accepts only partial path without quotation marks and does not accept full path. For example, the correct path is Program FilesData and not “C:Program FilesData” Page 114
  • 115. Druva inSync Cloud – Administrator’s GuideField Description and also include The exclude path considers only single path entry each time and it is case sensitive.Quick Configuration This option allows user to exclude temporary internet files, temporary files or folders from backup without recalling the folder path.Exclude Filter Similar to the Include Filter, a user can specify a set of file types or file patterns to exclude or type filter pattern in the Exclude filter list by separating a semicolon character. Note that if the inSync Cloud administrator sets an exclude filter, the effective filter set is the combination of both filter sets.12.4.1.2 Quick ConfigurationFor quicker configuration, apart from configuring custom folders as discussed above, the inSyncclient offers a couple of predefined folders which can be added for backup with a single click. Toremove selected folders from backup, clear the check boxes. The following screens show thequick configuration window for the both inSync clients. Page 115
  • 116. Druva inSync Cloud – Administrator’s Guide Microsoft Windows Apple Mac OSWith email quick configuration, a user can configure Outlook emails to be backed up via MAPIinterface by choosing Outlook 2003, 2007 and 2010 Advanced from the list of email option. Thisprovides better deduplication and faster backup/ restore of pst files. A user still has the optionof backing up Outlook emails as plain pst files by choosing Microsoft Outlook 2003, 2007, 2010,Lotus Notes and Mozilla Thunderbird option. For Apple Mac OS, a user can configure MozillaThunderbird email client.NOTE: Do not use the Outlook 2003, 2007 & 2010 Advanced option if you have configured MSOutlook with IMAP.12.4.1.3 Edit and Remove Folder ConfigurationIn Microsoft Windows client, the user-configured folders can be edited or deleted. To edit ordelete the configured folder, from the main panel, select Configure  Advanced Configurationthen select a folder from the Configured-Folder list. Now the selected folder can be deleted byclicking the Remove Folder button or can be edited by clicking the Edit Folder Configurationbutton. Page 116
  • 117. Druva inSync Cloud – Administrator’s GuideIn Apple Mac OS client, the user-configured folders can be edited or deleted. To edit or deletethe configured folder, select the Folder tab. The Folders Configured for inSync displays the listof configured folders. Select a folder you wish to edit or delete. Click the Edit FolderConfiguration button to modify the folder configuration or click the Remove FolderConfiguration button to remove the folder from the list.12.4.2 Web RestoreThe Restore feature allows to download files remotely by using the Web browser. It is veryuseful when the user is away from his device. This feature can only be used if the inSync Cloudadministrator has enabled the Allow restore from web browser option in the profile.If the inSync client is an Active Directory user and the Use Active Directory password option onStorage server side is enabled, the user can directly launch the browser and start restoring files.To restore files from Web browser, follow these steps:8. Open a Web browser and type the Web Restore URL in the address bar using https://. For example, https://cloud.druva.com/home9. The login screen displays. Provide a valid username and password.10. After successful login, Click Restore. The restore interface displays.11. Now select the device from the list, if there are multiple devices. All snapshots associated with the device display under Snapshots. Page 117
  • 118. Druva inSync Cloud – Administrator’s Guide12. Select the snapshot from the list. The content of this snapshot display on the right hand panel.13. Now select any file or folder to download.14. Click Download to save the current file or folder to a local drive or click Download as Zip to save the current file or folder in a compressed (zip) format.The restore page lists all snapshots and its corresponding folders. The user can either click thefile directly to download or choose the folder to download. The Download folder buttondownloads the entire folder as a zip archive.12.4.2.1 Disabling the Server Side RestoreUsing this option, the inSync user can disable restore of data by administrator to the server. TheServer Side Restore option appears only when the inSync Cloud administrator selects the Allowdata restore for administrators option in the user profile. If the Disable restore of data byAdministrator to the sever option is selected then the inSync Cloud administrator cannotrestore users’ data at the server location.12.4.3 Backup SettingsTo open backup settings click the Settings tab as shown in the screen below – Microsoft Windows Apple Mac OS Page 118
  • 119. Druva inSync Cloud – Administrator’s Guide12.4.3.1 ReactivateIn case of backup port changes or device gets disabled then the device can be re-activated byclicking this button. For activating the existing device, the user has to provide Server-URL, emailID and password in the following screen. After entering the credentials, the inSync user caneither create as a new device or replace with other connected devices.12.4.3.2 Set PasswordThe Set Password button allows a user to change the existing inSync password. This change isalso applicable when the user adds new devices or restores files from the Web (Web restore).12.4.3.3 Backup IntervalThe inSync client scans the configured folders at the set frequency and synchronizes any deltachanges with the server. The default frequency is 8 hours which means changes will be syncedevery 8 hours. This can be set to any of the preset values ranging from 20 minutes to 7 days.12.4.3.4 Backup BandwidthThe inSync client lets the user configure the percentage of available bandwidth for backups. Theuser can choose a value between 0%and 100%. The inSync client will automatically detectavailable bandwidth and provision the set percentage of that for the backup.12.4.3.5 PriorityThe inSync client lets the user provision a fraction of available computation power for backupmaking backups less intrusive and battery life friendly. Move the slider to the appropriate levelof available CPU to make provision for inSync. The inSync client will try to use CPU accordinglywhen possible.Bandwidth and CPU prioritization enable users to dedicate lesser resources for backup andprioritize on work. This is especially useful for WAN based off-site backups or for users whotravel frequently. Page 119
  • 120. Druva inSync Cloud – Administrator’s Guide12.5 StatusThe inSync client shows the detailed status of last backup and can be launched from the systemtray or from the main menu. The Status window shows details from the last backup like– Storage quota usage Last time the backup started and ended Total files backed up and missed Bytes transferred during the backup Encryption status and logs Microsoft Windows Apple Mac OS12.6 Other inSync client OptionsThe other options available by right clicking the icon on system tray are -Summary – This option is available for Apple Mac OS client. The summary option displays themain window of inSync client on the screen.About – Displays the inSync version information.Pause or Resume –Allows a user temporarily pause or resume backup at any time. This can beparticularly useful when the user experiencing slow network link and absolutely dont want any Page 120
  • 121. Druva inSync Cloud – Administrator’s Guidebackup to take place temporarily. The option must be allowed by the inSync Cloudadministrator.Backup Now – The Backup now option starts backing up configured folder’s contents anddisplays the backup progress on the screen.12.7 Client NotificationsThe client notifications are displayed in the client’s system tray when the Show inSyncnotifications to users option is enabled in the Advanced of user profile settings.Following is the list of client notifications.1. Storage exceeds allocated space2. Invalid user key or non-existent user3. VSS Snapshot failure4. Cancelled by administrator5. Admin has disabled the account6. Sync has been failing for more than a weekThe user should, in that case, check the logs, and if needed contact the inSync Cloudadministrator. The logs can be viewed by clicking the view logs button on the status window, asshown below– Microsoft Windows Apple Mac OS Page 121
  • 122. Druva inSync Cloud – Administrator’s GuideThe sample details of logs when Server disk quota exceeded is shown below – Page 122
  • 123. Chapter 13 Druva inSync Cloud – Administrator’s Guide Using inSync ShareinSync’s enterprise-ready file sharing and collaboration solution enables your employees toshare files and collaborate with each other while empowering IT with visibility, control, andsecurity of corporate data.13.1 About inSync Share FolderAfter the inSync client is installed on a user’s computer, an inSync Share folder is created. Thisfolder is just like any other folder on the computer. Any file saved by a user to the inSync Sharefolder can be accessed through computers, phones, and the inSync Web interface.In MS Windows:In Mac OS:NOTE: The location of inSync Share folder is users<username>inSync Share on Windows andMac operating systems. Page 123
  • 124. Druva inSync Cloud – Administrator’s Guide13.2 Adding Files to inSync ShareYou can add files to inSync Share folder by copy pasting it in that folder. Another option can beto save the desired files and folders using save as option. Apart from this, you can simply dragand drop the files and folders in the inSync share folder. These files will automatically sync touser’s other devices. The user can even use the Save As menu option in most applications tosave files directly to the inSync Share folder.NOTE: Files saved or copied to the inSync Share folder consume user’s storage quota and that itshould not be more than 2 GB.13.3 Working with File VersionsThe older version of a file is retained when a user updates the file each time. However, everynew version of the file consumes user’s storage quota. The number of versions to be retainedcan be controlled by setting the #Versions of a file to be retained option under the Share tab inthe user profile.The inSync user can see all the retained versions of a file. For example, select a file and click theShow Previous Versions button and the following window displays.In MS Windows and Mac OS: Page 124
  • 125. Druva inSync Cloud – Administrator’s Guide13.4 Deleting Files and FoldersWhen a user deletes a file or a folder, it is marked for deletion and is not deleted permanently.Therefore, all deleted files and their older versions remain as it is and these versions can bedownloaded later.The inSync user can delete these files permanently by clicking the Delete Permanently button.In MS Windows and Mac OS:13.5 Sharing Folders with CollaboratorsFolders in the inSync Share folder can be shared with collaborators.NOTE: Collaborators are set of users who can edit or share the data in either files or folders.The owner of these files or folders gives privileges to edit or share to other users. These usersare collaborators.15. In the inSync Share folder, right-click a folder and click inSync Share -> Share this folder. Page 125
  • 126. Druva inSync Cloud – Administrator’s GuideIn MS Windows:In the inSync Share folder, right-click a folder and click Services -> Share using inSync.In Mac OS:16. The inSync Web opens in the browser and the Manage Collaborators screen displays. Page 126
  • 127. Druva inSync Cloud – Administrator’s GuideMS Windows and Mac OS:Figure 13 - Managing Collaborators ScreenTo manage collaborators, enter the following.Field DescriptionAdd User Type email addresses of collaborators separated by commas or select email addresses from the email list.Privileges The Edit option allows collaborators to edit the file contents and allows sharing with other collaborators as well. The View option allows collaborators to view the file contents.Unshare Folder Unshare option deletes all users from the collaborator’s list for that particular folder. This option is only entitled to the owner of that folder.17. Click Save. An email notification is sent to collaborators so that they can view or update these files.NOTE: Check if you have enabled email notification by selecting on the checkbox in mangeprofile window. Page 127
  • 128. Druva inSync Cloud – Administrator’s Guide13.6 Sharing Files and Folders with External UsersA user can share files and folders with external users by sending a link. This link allows externalusers to download files and folders using the Web browser. However, this link expiresautomatically based on the Link expires in setting in the user profile.To get a link of a file or a folder, follow these steps:18. In the inSync Share folder, right-click a file and select inSync Share -> Get Link.In MS Windows:Figure 14 - Get Link OptionIn Mac OS:19. The link opens in the Web browser and displays the preview.20. The link can be copied and sent to external users by email. Page 128
  • 129. Druva inSync Cloud – Administrator’s GuideFigure 15 - Copy and Share Link21. Using the link, the external users can view the file or folder contents.13.7 Sharing Data from Web UIUsing the Web browser, the inSync user can still access, download or share files and folders.To access shared data from Web, follow these steps:1. Open the Web browser and enter the Web restore URL in the address bar. For example,https://cloud.druva.com. The login screen displays.2. Enter the user’s login credentials.3. Click Share. The listing of files and folders displays.Or1. Open the inSync Share folder.2. Right-click a file or a folder and select the Browse on inSync Web option.3. The browser opens with inSync Share folder content.In MS Windows and Apple Mac OS : Page 129
  • 130. Druva inSync Cloud – Administrator’s Guide13.7.1 Sharing a Folder with other UsersThe inSync user can share a folder with other users so that they can view and download files.To share a folder with collaborators, follow these steps:22. Select a folder from All Content and click Manage Collaborators.In MS Windows and Mac OS:Figure 16 - Manage Collaborators Screen23. The Manage Collaborators screen displays.24. Refer the Sharing Data with other Users, section for rest of the steps.13.7.2 Viewing Shared ContentThe inSync user can see the listing of shared items on the screen. Using this screen, the user canchange the collaborators setting, get a link to share with external users, and download the fileor folder.To view shared files and folders, click the Shared Content link. The Shared Content screen isdisplayed. Page 130
  • 131. Druva inSync Cloud – Administrator’s GuideFigure 17 - Shared Content Screen13.7.3 Viewing LinksAn inSync user can create links for files and folders, which can be shared with other users.These links are stored under Links. These links can be copied and sent to external users. Usingthese links, the external users can view the contents of files and folders.NOTE: External users are the users other than inSync users and collaborators.To view links, click Links.13.7.4 Managing ActivitiesThe Activities screen displays the different tasks related to the files and folders in the inSyncShare folder that is performed by the collaborators. Page 131
  • 132. Druva inSync Cloud – Administrator’s GuideFollowing is the list of activities, which is displayed in the activities stream: 1. Added a file or a folder 2. Deleted a file or a folder 3. Shared a folder 4. Unshared a folder 5. Edited a file 6. Created a link 7. Added a collaborator 8. Removed a collaborator Page 132
  • 133. Chapter 14 Druva inSync Cloud – Administrator’s Guide Installing and Managing the inSync app on Mobile DevicesDruva inSync Cloud, a pioneer in enterprise data backup and retrieval, is an industry-firstapplication that delivers near-instantaneous automated backups of laptop computers andmobile devices – ten times that of competitive offerings – while enabling simple one-clickrestores of any file or backup volume and guaranteed 100-percent accuracy of backups andrestores.Druva inSync Android/iOS Companion provides you the capability to back up and access, yourbacked up data on various laptops and computers using your mobile devices.Download and install inSync Android Companion from Android market and iPads/iPhonecompanion from Apple store.14.1 Installation PrerequisitesThe following are the installation prerequisites for inSync client – Devices Support Android Mobile: Version 2.2 or higher iPhone/iPads: 4.5.x Disk space required for installation Android device – 4 MB iPhone/ iPads device – 2 MB14.2 Installation of inSync app on AndroidFollow the steps given below:1. On the Android mobile, press Play Store.2. Type inSync in the Search box.3. inSync apps displays on the screen4. Press the icon to install the inSync app. Page 133
  • 134. Druva inSync Cloud – Administrator’s Guide14.3 Installation of inSync app on iPhone/iPads1. On the iOS mobile, go to Apple Store.2. Type inSync in the Search box.3. inSync app is displayed in the search list.4. Press the inSync icon to start the installation.14.4 Activate the inSync appFollow the simple steps given below to activate the inSync app.1. After installation of inSync app, the login screen displays.2. Tap the inSync Cloud option.3. Type email address and password in the respective fields that are received in the activation email from the inSync Cloud administrator. Tap Login.4. Reset the password (for the first device)5. The following steps are divided into two different devices; Android and iOS. Depending on the mobile activation settings; optional and mandatory, the inSync user has to follow the instructions.6. For Android device: 6.1. If activation of mobile devices is set to Optional, 6.1.1. The list of devices screen is displayed. 6.1.2. Tap My Account. 6.1.3. Activate Backup Services and Protection Services. 6.1.4. While enabling the Backup Services option, the inSync app asks user to enter a device name. Type name for device and then tap Configure. Backup service is being activated and the device gets added to the user’s account. 6.1.5. Tap Services under Device Protection to enable the SafePoint settings for geo- tracking and remote wipe. 6.1.6. The device is now ready. Page 134
  • 135. Druva inSync Cloud – Administrator’s Guide 6.2. If activation of mobile devices is set to Mandatory, 6.2.1. The inSync app asks user to enter a device name then Backup and Device Protection services are installed automatically. 6.2.2. The list of devices screen is displayed. 6.2.3. The device is now ready.7. For iOS device: 7.1. If activation of mobile devices set to Optional, 7.1.1. The list of devices screen is displayed. 7.1.2. Tap My Account. 7.1.3. Enable Backup Services and Protection Services. 7.1.4. While enabling the Backup Services option, the inSync app asks user to enable location service and then the device gets added to the user’s account. 7.1.5. While enabling the Protection Services option, the inSync app asks user to install MDM profile and inSync Profile for the first time. These services are required for SafePoint services. 7.1.6. The device is now ready. 7.2. If activation of mobile devices is set to Mandatory, 7.2.1. The protection services get enabled now install the inSync profile and continue with the following installation screens. 7.2.2. The device is now ready.8. The mobile backup starts automatically and the status is updated in the device list.NOTE: For Single sign-on, see the steps 2 to 4 of SAML authentication. Page 135
  • 136. Druva inSync Cloud – Administrator’s Guide14.5 Start backing up the configured foldersAfter installing the inSync app, now start the first backup.1. Press the My Account tab.2. Under Backup Status, press Backup Now.3. Before starting the first backup the inSync app may prompt to install the security profile, follow the instructions and then proceed.4. Backup starts immediately and the details get updated in the Status under Backup.5. The next backup will occur according to the backup schedule set by the inSync Cloud administrator.14.6 Restoring files from snapshotsTo restore folders like contacts, photos, and videos, follow the steps given below.1. Launch the inSync app and enter the device credentials.2. Press My Data. Select the appropriate device from My Devices.3. The contents of the latest snapshot are displayed on the screen; previous snapshots can be seen by pressing Prior Versions.4. To view contents, press one of the displayed folders. or5. Long press contact or photos or videos to continue. The quick menu displays.6. Press Restore to start the restore contents. Now verify the restored contents.NOTE: The inSync user can only restore data from the snapshots which belong to the existingdevice but the data can be viewed or downloaded in cache of other devices. Page 136
  • 137. Druva inSync Cloud – Administrator’s Guide14.7 Start backing up the configured foldersTo start backing up the configured folders, follow these steps: 1. Press the My Account tab. 2. Under Backup Status, press Backup Now. 3. Before the first backup starts, the inSync app may prompt to install the security profile, follow the instructions and then proceed. 4. Backup starts immediately and the details get updated in the Status under Backup. 5. The next backup will occur according to the backup schedule set by the inSync Cloud administrator.14.8 Restoring files from snapshotsTo restore folders like contacts, photos, and videos, follow these steps: 1. Launch the inSync app and enter the device credentials. 2. Press My Data. Select the appropriate device from the My Devices list. 3. The list of snapshots is displayed on the screen; previous snapshots can be seen by pressing Prior Versions. 4. Tap the snapshot to view the contents. 5. Long press contact or photos or videos to continue. The quick menu displays. 6. Press Restore to start the restore contents. Now verify the restored contents.NOTE: The inSync user can only restore data from the snapshots which belong to the existingdevice but the data can be viewed or downloaded in cache of other devices. Page 137
  • 138. Druva inSync Cloud – Administrator’s Guide14.9 Managing inSync Share on Mobile DevicesWith the inSync Share feature, you can back up your data across all your devices, and also sharewith others in your enterprise or external users (based on the security policies adopted by theinSync administrator).inSync Share on the mobile device allows you to: Backup and access files across devices. Access files that other have shared with the user. Share files with other using links.All shared files are also visible on the inSync client Web UI, from the inSync user can share themwith others.All shared files are listed in Share.Share files from the mobile device. These files can be accessed across devices.14.9.1 Sharing Files with other DevicesShare files from the mobile device. These files can be accessed across devices. To share files,follow these steps:1. Open a file, which is to be shared.2. Tap the action icon in the bottom right of the screen.3. Press inSync. Now the file is shared.4. The shared file is now listed under the MobileUploads folder of Share.5. Repeat the above steps for sharing other files. Page 138
  • 139. Druva inSync Cloud – Administrator’s Guide14.9.2 Sharing a File Link with OthersFiles in Share can be shared by creating a link to others. To create a file link, follow these steps: 1. Tap Share. The list of all files and folders will display on the screen. 2. Open a file 3. Tap the Share Link icon in the bottom left of the screen. A link gets created on the clipboard. 4. Now send this link to anyone in an email message, short message, or with any other sharing application.14.9.3 Viewing Shared Data using inSyncView files and folders shared by other devices and users. Data shared by other devices and byothers is listed under Share.1. Tap Share.2. Folders shared by other devices are listed here.3. Tap the folder to list its contents.4. Tap a file name.5. Now view the content of a file or download it on the device using the menu. Page 139
  • 140. Druva inSync Cloud – Administrator’s Guide14.9.4 Downloading FilesDownload a file from the inSync backup of any devices. A downloaded file is listed underDownloads on the device.Note that download a file is distinct from restoring it. All downloaded files are listed underDownloads. They are deleted when the user logs out.To download a file:1. Tap Restore.2. Browse devices and snapshots to see the required file list or in Share browse a shared file.3. Tap the file name to open it.4. Tap the Download icon in the bottom center of the screen to add in Downloads.5. inSync Companion downloads the file and it is listed in Downloads.6. Tap Downloads in the main menu to access it at any time.14.10 My AccountMy Account tab displays all details about server information, backup status and settings.Field DescriptionAccount Information:Server URL Displays the inSync Cloud IP address.Username Displays the user’s email address.Reset Password Reset the password.Backup:Status Displays the current backup statusBackup Services Enable or disable data backup Page 140
  • 141. Druva inSync Cloud – Administrator’s GuideField DescriptionLast Backup Displays the date when the last backup occurred.Next Backup Displays the next backup scheduleContents Displays configured backup contents.Quota Used Displays the storage space used for backup.Quota Displays assigned storage quota and shared quota for backing up device contents.Backup Now Start backup activity instantly.Device ProtectionDevice Protection Displays protection status of the deviceProtection Services Enable or disable device protection services like device trace and decommission.App Settings:Cache Limit The Cache Size allows you to set the local cache storage size. This setting affects the number of files in the Recents list, as well as the size of the files that can be downloaded. The default cache size is 100 MB. You can resize the limit to as much as you need for downloading files.Clear Cache Deletes all files in the cache.About:Version Displays the inSync app version.Help Displays on-line help for inSync app.Unlink from inSync Disconnects from the inSync Cloud and logs out. Page 141
  • 142. Chapter 15 Druva inSync Cloud – Administrator’s Guide Uninstalling the Druva inSync Client…………………………………………………………………………………………………………………………………………………....In this Chapter:  Uninstalling Druva inSync client from Microsoft Windows  Uninstalling Druva inSync client from Linux  Uninstalling Druva inSync client from Mac OS  Uninstalling inSync App from Android mobile device  Uninstalling inSync App from iOS mobile devices…………………………………………………………………………………………………………………………………………………....15.1 Microsoft WindowsTo remove the Druva inSync client from the Microsoft Windows,Go to Windows Start All Programs Druva inSync Uninstall Druva InSync15.2 LinuxUse the package management tool for the distribution (rpm or dpkg/apt-get) to uninstall theDruva inSync Client. Note that the client configuration is not deleted after uninstall and shouldbe manually removed when needed.Using the super user privileges, uninstall the inSync rpms. First identify the version of rpminstalled on the system.#rpm -qa | grep druva-insync-clientNow uninstall this particular package by:#rpm -e druva-insync-client-<version>-<arch>It can also be done using the following single command.#rpm -qa | grep druva-insync-client | xargs rpm -e Page 142
  • 143. Druva inSync Cloud – Administrator’s GuideUsing the super user privileges, uninstall the inSync debian based packages (like Ubuntu). Firstidentify the version of deb installed on the system.# dpkg --get-selections | grep druva-insync-clientNow uninstall this particular package by:# dpkg -r druva-insync-client-<version>-<arch> It can also be done using the following single command.# dpkg --get-selections | grep druva-insync-client | xargs dpkg -r15.3 Apple Mac OSTo remove the Druva inSync client from the Mac OS, follow the steps.1. Run the downloaded inSync (.dmg) package.inSync package mounts on the disk.Now click Uninstall inSync.The inSync client is now uninstalled. Page 143
  • 144. Druva inSync Cloud – Administrator’s Guide15.4 AndroidBefore you uninstall inSync:1. Tap Settings and then tap Location and Security.2. Tap Select device administrators.3. Tap inSync Device Admin.4. On the next screen, tap Deactivate.5. Tap OK. This will disable inSync Device Admin.Follow the procedure to uninstall the inSync app.1. Tap Settings and then tap Manage Applications.2. Tap inSync3. Tap Uninstall15.5 iOS Devices1. Long press the inSync app icon until the icons on your screen begin to shake or wiggle.2. Click the “x” in the upper left hand corner of the inSync icon.3. Deletes the application from your device.    Page 144