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Communication skills
 

Communication skills

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    Communication skills Communication skills Presentation Transcript

    • CommunicationCommunication SkillsSkills Rania Azmi Business Administration Dept., Faculty of Commerce, Alexandria University Professional Development Committee, Rotaract Alex. Metropolitan, District 2450
    • Who needs to know what I now know?Who needs to know what I now know? Who knows what I need to know?Who knows what I need to know? Sharing Information Communication should be two ways
    • InformationInformation ResultsResults UnderstandingUnderstanding Decisions & ActionsDecisions & Actions Communication Model
    • Understanding is seeing others reality the way they see it .
    • 1. Make understanding your goal or objective. 2. Take the attitude of a learner. 3. Value the speaker. 4. Manage internal & external barriers. 5. Screen out misunderstanding.
    • Ultimately, in a conversation, who bears the responsibility to ensure that understanding occurs ? I Do !
    • Who is more effective: the manager with right answers, or the manager with the right questions?
    • rania_azmi@ameinfo.com Thank You
    • rania_azmi@ameinfo.com Thank You