Team building and management issues Communication skills with subordinates Coping with “problem” employees
What Is EAP EAP Services Provides a professional, confidential, mental health service, for all employees and their immediate family. Help them, if in need, with any problems or concerns that affect their psychological or emotional well-being which will in turn affect their life quality and productivity Also offer a consultation service to the client corporation for an improvement of management and organizational optimization based on the services for employees
What can EAP do for employees Offer professional personal consultation through hotline telephone service and face-to-face consultation service Help them build a balanced work-life
What can EAP do for management Offer a management consultation service Provide competence training workshops
Provide a proactive and preventive crisis management approach Benefits for organization Decrease costs related to turnover, burn- out, absenteeism, and accident-related disability Improve employee performance & increase productivity
What we are providing Understand the conditions of the employees’ mental health and their needs of EAP through survey and research. To enhance the staff readiness and acceptance in using the services To offer the complete services to employees (manager and staff) and their family members for their needs and concerns through this program To help organization assess the effectiveness of the program on people’s mental health, their behaviors and benefits to the organization in general. Investigation Promotion Delivering Evaluation Complete Project Management
CESC has developed several ways in which to support and welcome overseas workers stationed in China. Whether this is a short or long term contact CESC can provide cultural induction courses and counselling support while they are working in P.R. China.
Given by both Chinese instructor and Foreign Expert who has lived and worked in China for over five years.
To introduce the culture, the life, the ideology, how to conduct yourself and fit into your new world.
To support via telephone difficulties with depression caused by being home-sick, relationship difficulties or child mental health issues such as loneliness and making new friends.
English speaking 24/7 telephone support.
Counselling by Western Psychologists or Counsellors.
Workshops for Expatriates
Other languages supported where possible by foreign experts.
Purpose: All the employees can log on to the “ Myself Help ” website and choose different subjects to receive help from. Contents include psychometric testing, knowledge link, Case analysis, materials download center, etc.
Methods : Test on-line, browse web pages, download materials.
To provide immediate on-site counselling and crisis management to restore order and minimize any
post-traumatic stress symptoms.
Services & Features :
Preventive crisis management
Critical Incident Stress Debriefing (CISD)
On-site counseling support
Emergency Hotline Assistance on request
Critical Incident Stress Management (CISM )
Service Evaluation Myself help online CTR & Feedback Evaluation system ROI Employee Satisfaction Investigation Employee Mental Health Survey Promotion Evaluation Call Center and Counseling Evaluation Training Evaluation & Feedback Result Evaluation Process Evaluation
Appointment form (SR/internet) Case check list (SM) Counseling note (C) Feedback survey I. II (SR) Case filing (SR) Supervision form (CM) Referral form (SM) Case Management
Complaining Management Review the problems and difficult issues Follow-up after 90 days and case filing Feedback within 7 days Communicate with counselor
Our Service Team Operation Division Account Management Clinical Service Management Marketing & Sales Current Clients Management Case Management Call Center Management Affiliates Network Management
We have the following external Senior Consultants, supporting CESC’s work in both professional and business development, they are:
Dr. Dennis Derr
Mr. Tony Buon
Dr. Huang Shuzhen
Professor Zheng Richang
Senior Consultants also helps us to train our counselors or psychologists through Supervision or special training programs
Senior Consultants 1 Dennis brings the consortium global recognition for tracking business environment, human resource and workplace trends related to the broad issues of workplace behavioral health, EAP and wellbeing, and their impact upon business and government. He is also recognized as one of the foremost evaluators of EAP design and operations for Fortune 500 companies. Dennis has been linked with China EAP Service Center since June 2004 with his enthusiastic to the promotion of EAP and Human Resource Management services to China.
Tony has over 20 years experience in workplace training, coaching and counseling. He is a Certified Employee Assistance Professional (CEAP), a qualified workplace mediator and experienced workplace psychologist. Tony has worked with over eighty of the top 100 global companies and has consulted with government and non-government agencies in over twenty countries. Since 2005, Tony joined the team of professional advisors for China EAP Service Center, especially for liaising CESC with global EAP providers and potential international clients et.
Senior Consultants Dr. Stephen Myler is from England, he holds a B.Sc (Honours) in Psychology from the UK’s Open University the largest in the UK; he also has an M.Sc and Ph.D in Psychology from Knightsbridge University in Denmark. In addition to this Stephen holds many diplomas and awards in a variety of academic areas including journalism, finance, teaching, EAP and advanced therapy for mental health. Stephen has as a Professor of Psychology has many years teaching experience in colleges and universities in England and China. Stephen is also well published in Chinese mental health and culture.
Senior Consultants 3 Jane Xu studied developmental and educational psychology in Institute of Psychology, CAS. While receiving abundant related training, Jane has over 10 years experience in counselling and coaching. With the professional credentials as a Grade 1 Counsellor, Grade 2 Counsellor and CBT Psychologist, Jane is active in individual consulting, workshop and group coaching. She is skilled in organizing activities and group training. After working as a trainer and a manager for years , Jane has accumulated plentiful experience on companies.
Dr. Zhu has the long-term learning and working experience in Western countries, and he makes well acquainted with the difference between western and eastern culture, knows how to combine the excellent management conception and mode of west with social and cultural characteristic of the east. In 1999, Dr. Zhu brought the conceptions and service mode of EAP back to China. He accumulates rich experience and meanwhile, he gropes for the EAP design solution and implement mode which not only strictly take the international EAP service criteria but also accord with the China’s actual society situation.
The core service team is led by Dr. Zhu has with Ph.D., Masters, and Bachelors in Psychology or related majors.
Supported by more than 210 affiliate professionals with different specialties covering 26 major cities in China to deliver face-to –face counseling, telephone counselling and training services for our national clients
Expatriate psychologists available in Beijing and Shanghai for expatriate employees of our clients