HISTORICAL OVERVIEW 1940s – Ohio State Leadership Studies emphasize Mutual trust Respect Warmth & rapport
HISTORICAL OVERVIEW 1990 – Salovey & Mayer coin term “emotional intelligence Social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”
HISTORICAL OVERVIEW 1995 - Daniel Goleman publishes “Emotional Intelligence.”
5 What is Emotional Intelligence? Emotional intelligence-“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence. Intrapersonal intelligence– “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13). Interpersonal intelligence– “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13). Intrapersonal intelligence + Interpersonal Intelligence = Emotional Intelligence
Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI… “refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”
What Emotional Intelligence isn’t… Cognitive Intelligence (IQ) Aptitude Achievement Vocational Interest Personality Static – results can change over time
Why is EQ important? EQ is the capacity to create positiveoutcomes in your relationships with others and with yourself (in work, school, and life). EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.
Can Emotional Intelligence be learned? The nature vs. nurture debate
It is a matter of the brain… “Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives” Daniel Goleman,”Can emotional intelligence be learned”
over and over until it is “First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed masteredand becomes unconscious” Daniel Goleman,”Can emotional intelligence be learned”
The Five Components of EI
The Two Sides of Emotional Intelligence Personal Competence – how we manage ourselves? Self Awareness – knowing your strengths and weaknesses Self Regulation - trustworthiness, responsibility, adaptability, Motivation - drive, commitment, initiative, optimism, charisma
Social Competence – how we handle relationships? Empathy- awareness of other’s feelings and concerns Social skills- adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership
Goleman’s Competencies Model
Emotional intelligence pyramids
Mayer & Salovey’sAbility Model
Identify emotions Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions - accuracy
Basic emotions with very clear facial signals
Understand Emotions Recognizes what events are likely to trigger different emotions Knows that emotions can combine to form complex blends of feelings Realizes that emotions can progress over time and transition from one to another Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
Why do people with high IQs not always succeed?
How Does EQ Differ From IQ?
IQ scores may predict a person’s success in the classroom but do not necessarily predict success in occupational or personal pursuits.
Who is more successful? EQ IQ Success EQ IQ Success EQ IQ Success
Relationship management Inspirational leadership: Guiding and motivating with a compelling vision Influence: Wielding a range of tactics for persuasion; Developing others: Bolstering others’ abilities through feedback and guidance; Change catalyst: Initiating, managing and leading in a new direction; Conflict management: Resolving disagreements Building bonds: Cultivating and maintaining a web of relationships
Leadership vs management
Leadership vs management
Remember: Emotional are contagious Emotions are a hyper-efficient mode of communication Emotions need no words Positive emotions spread more powerfully than bad ones Leading with eq
Most effective; Moves people toward shared dreams; Most strongly positive; Used when changes require a new vision or when clear direction is needed. Visionary leader
Good at delegating Focused on personal development of employees: Identify strengths and weaknesses Tie strengths & weakness to personal and career aspirations and goals Develop plan to reach goals Coaching leader
Promotes harmony and friendly interactions, nurturing personal relationships Values downtime in the organizational cycle Focuses on emotional needs of employees even over work goals Affiliative leader
Let’s talk it over! Best used when a leader is uncertain about the direction to take Surfaces ideas to get to the vision Leader must make it safe to talk Democratic leader
Flexibility is Power Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.
John Poirier, Ed.D. www.poirierassociates.com 35 Summary Emotional Intelligence, especially self awareness is critical to “resonance” in leadership and individual effectiveness EI is made up of competencies that can be observed, assessed, learned and developed Introducing emotional intelligence as a development framework is similar to any other change initiative
Taking the time for mindfulness Nine Strategies for Recognizing and naming emotions Understanding the causes of feelings Differentiating between emotion and the need to take action Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques PromotingEmotional Intelligence Listening for the lessons of feelings Using “gut feelings” in decision making Developing listening skills
In Essence Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.