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Emotional intelligance

Emotional intelligance






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    Emotional intelligance Emotional intelligance Presentation Transcript

    • Prepared by
      Mohamed Hassan Elbaz
      1940s – Ohio State Leadership Studies emphasize
      Mutual trust
      Warmth & rapport
      1990 – Salovey & Mayer coin term “emotional intelligence
      Social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”
      1995 - Daniel Goleman publishes “Emotional Intelligence.”
    • 5
      What is Emotional Intelligence?
      Emotional intelligence-“is a term used to describe the various competencies that are essential for building, developing and managing relationships” (Peters, 2008, p.13). Emotional intelligence consists of two dimensions, intrapersonal intelligence and interpersonal intelligence.
      Intrapersonal intelligence– “being intelligent in identifying our own thoughts and feelings (self awareness) and being effective at dealing with those thoughts and feelings (self management)” (Palethorpe, 2006, p.13).
      Interpersonal intelligence– “being intelligent in identifying the thoughts and feelings of others and between others (other awareness) and being effective in how we tailor our actions to work with others most appropriately (relationship management)” (Palethorpe, 2006, p.13).
      Intrapersonal intelligence + Interpersonal Intelligence =
      Emotional Intelligence
    • Emotional intelligence is a LEARNABLE ability. In Working with Emotional Intelligence, Goleman (1998) writes that EI…
      “refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships”
    • What Emotional Intelligence isn’t…
      Cognitive Intelligence (IQ)
      Vocational Interest
      Static – results can change over time
    • Why is EQ important?
      EQ is the capacity to create positiveoutcomes in your relationships with others and with yourself (in work, school, and life).
      EQ has been associated with better results in leadership, sales, academic performance, marriage, friendships, and health.
    • Can Emotional Intelligence be learned?
      The nature vs. nurture debate
    • It is a matter of the brain…
      “Emotional Intelligence is born largely in the neurotransmitters of the brain’s limbic system, which governs feelings, impulses and drives”
      Daniel Goleman,”Can emotional intelligence be learned”
    • over and over until it is “First, the ineffective behavior must be brought into awareness. Next, a new or more effective behavior must be identified and finally the new behavior must be consciously rehearsed masteredand becomes unconscious”
      Daniel Goleman,”Can emotional intelligence be learned”
    • The Five Components of EI
      • Self-Awareness
      • Self-Management/Regulation
      • Motivation
      • Empathy
      • Social Skills
    • The Two Sides of Emotional Intelligence
      Personal Competence –
      how we manage ourselves?
      Self Awareness – knowing your strengths and weaknesses
      Self Regulation - trustworthiness, responsibility, adaptability,
      Motivation - drive, commitment, initiative, optimism, charisma
      Social Competence –
      how we handle relationships?
        Empathy- awareness of other’s feelings and concerns
      Social skills- adeptness a inducing desirable responses, such as communication, conflict management, cooperation, and leadership
    • Goleman’s Competencies Model
    • Emotional intelligence pyramids
    • Mayer & Salovey’sAbility Model
    • Identify emotions
      Identify how you feel
      Identify how others feel
      Sense emotions in music
      Sense emotions in art
      Detect real vs fake emotions - accuracy
    • Basic emotions with very clear facial signals
    • Understand Emotions
      Recognizes what events are likely to trigger different emotions
      Knows that emotions can combine to form complex blends of feelings
      Realizes that emotions can progress over time and transition from one to another
      Provides a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
    • Why do people with high IQs not always succeed?
    • How Does EQ Differ From IQ?
    • IQ scores may predict a
      person’s success in the
      classroom but do not
      necessarily predict
      success in occupational
      or personal pursuits.
    • Who is more successful?
      EQ IQ Success
      EQ IQ Success
      EQ IQ Success
    • Relationship management
      Inspirational leadership: Guiding and motivating with a compelling vision
      Influence: Wielding a range of tactics for persuasion;
      Developing others: Bolstering others’ abilities through feedback and guidance;
      Change catalyst: Initiating, managing and leading in a new direction;
      Conflict management: Resolving disagreements
      Building bonds: Cultivating and maintaining a web of relationships
    • Leadership vs management
    • Leadership vs management
    • Remember:
      Emotional are contagious
      Emotions are a hyper-efficient mode of communication
      Emotions need no words
      Positive emotions spread more powerfully than bad ones
      Leading with eq
    • Leadership styles
    • Most effective;
      Moves people toward shared dreams;
      Most strongly positive;
      Used when changes require a new vision or when clear direction is needed.
      Visionary leader
    • Good at delegating
      Focused on personal development of employees:
      Identify strengths and weaknesses
      Tie strengths & weakness to personal and career aspirations and goals
      Develop plan to reach goals
      Coaching leader
    • Promotes harmony and friendly interactions, nurturing personal relationships
      Values downtime in the organizational cycle
      Focuses on emotional needs of employees even over work goals
      Affiliative leader
    • Let’s talk it over!
      Best used when a leader is uncertain about the direction to take
      Surfaces ideas to get to the vision
      Leader must make it safe to talk
      Democratic leader
    • Flexibility is Power
      Think of the leadership styles as the clubs in a golf bag. In the hands of a professional each is used in the right place and circumstance, often with unconscious competence.
    • John Poirier, Ed.D. www.poirierassociates.com
      Emotional Intelligence, especially self awareness is critical to “resonance” in leadership and individual effectiveness
      EI is made up of competencies that can be observed, assessed, learned and developed
      Introducing emotional intelligence as a development framework is similar to any other change initiative
    • Taking the time for mindfulness
      Nine Strategies for
      Recognizing and naming emotions
      Understanding the causes of feelings
      Differentiating between emotion and the need to take action
      Preventing depression through “learned optimism”
      Managing anger through learned behavior or distraction techniques
      PromotingEmotional Intelligence
      Listening for the lessons of feelings
      Using “gut feelings” in decision making
      Developing listening skills
    • In Essence
      Being intelligent about emotions means that we can perceive and use emotions to create optimal relationships and produce desired outcomes.
    • Thank you