Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009

COLLABORATION GLOBAL MOBILITY NETWORK SEMINAR: WORKPLACE TO ZERO? Dr. Kjetil Kristensen © Kristensen Consulting 2009

This is the Workplace Image: Microsoft © Kristensen Consulting 2009 2

Collaboration – Rationale “Firms come into being in order to enable human beings to achieve collaboratively what they could not achieve alone. If one accepts this as the true purpose of any organization, then the main focus of executives’ attention should be on how to foster collaboration within their companies” Hansen & Nohria, MIT MR 2004 © Kristensen Consulting 2009 3

The Big Picture “The only thing that gives an organization a competitive edge… is what it knows, how it uses what it knows, and how fast it can know something new” Laurence Prusak, IBM “If only HP knew what HP knows, we would be three times as profitable” Lew Platt, former HP CEO The majority of work is collaborative Knowledge: 60-80 % of our time is spent on interactions Trend: Portion of interactions growing [Gartner, McKinsey] Technology plays an increasingly important role Reducing the cost of interactions Making it easier to find relevant knowledge and experts New perspectives on knowledge and competitiveness Possible to achieve a quantum leap in productivity The million dollar question is – how to do this? © Kristensen Consulting 2009 4

Communication and Collaboration Activities Type* Description Type I Coordination: Communication to coordinate the work Type II Information: Communication to maintain staff knowledge of new developments in their areas of specialization Type III Inspiration: Communication to promote creativity * Thomas J. Allen: Architecture and Communication among Product Development Engineers. California Management Review, Special Issue on Workplace Design. Vol. 49, No. 2, 2007. Evaluate Tailor Spot barriers to opportunities collaboration collaboration for collaboration solutions Figure: Morten T. Hansen: Collaboration, Harvard Business Press, 2009. © Kristensen Consulting 2009 5

Basic Performance Dimensions Type I: Coordinate Type II: Inform Type III: Inspire I: Input I: O: O: Input Output Output Effectiveness ( ) G: G: Goal Goal G R: R: Resources I Activity O (Ak) R Efficiency ( ) Source: O’Donnell and Duffy, 2001 © Kristensen Consulting 2009 6

Basic Performance Dimensions Type I: Coordinate Type II: Inform Type III: Inspire I: Input I: O: O: Input Output Output Effectiveness ( ) G: G: Goal Goal G R: R: Resources I Activity O (Ak) R Make sure you know what you Efficiency ( ) want to achieve Source: O’Donnell and Duffy, 2001 © Kristensen Consulting 2009 7

Basic Performance Dimensions Type I: Coordinate Type II: Inform Type III: Inspire I: Input I: O: O: Input Output Output Effectiveness ( ) G: G: Goal Goal G R: R: Resources “There is nothing quite so useless as doing with I Activity O great efficiency(Ak) which should not be done at all.” that - Peter Drucker R Make sure you know what you Efficiency ( ) want to achieve Source: O’Donnell and Duffy, 2001 © Kristensen Consulting 2009 8

Knowledge Worker 2.0 Requirements Personal Workview Activity Space Real Time Collaboration Team Setup Knowledge Discovery Management Overview From the EU project © Kristensen Consulting 2009 10

Statements for Reflection and Discussion The current trend where the office is optimised for efficiency... ...is rapidly making the office obsolete because... ...the things you can achieve in the office you can achieve, often equally well or even better, in other contexts, and... ...the office starts at an efficiency disadvantage due to... ...logistics and commuting times, and because... ...it comes with a hefty price tag, e.g. compared to One Alfred Place. The only viable long term value proposition for the office... ...is therefore one that reinstates the workplace as a place where you do things you can’t do anywhere else... ...which enables new levels of knowledge worker effectiveness... ...or one where the efficiency gains offset the additional cost of the office compared to alternative solutions. © Kristensen Consulting 2009 11

Kjetil Kristensen, PhD Kristensen Consulting Beddingen 8, Aker Brygge Central Business District N-0250 OSLO, NORWAY E-mail kc@kristensenconsulting.com Web www.kristensenconsulting.com Office +47 22 82 36 44 Mobile +47 92 61 50 08 Blog www.collaborationperspectives.com Twitter www.twitter.com/k_kristensen Web www.kristensenconsulting.com

Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009

by Kjetil Kristensen on Nov 05, 2009

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Workplace to Zero? Global Mobility Network Seminar 30 Sep 2009 — Presentation Transcript