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Communication in nursing

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  • 1. COMMUNICATIONINNURSINGwww.drjayeshpatidar.blogspot.com
  • 2. www.drjayeshpatidar.blogspot.in
  • 3. GOAL.AT THE END OF THE SEMINAR THEGROUP WILL GAIN KNOWLEDGEABOUT COMMUNICATION INNURSINGwww.drjayeshpatidar.blogspot.in
  • 4. SPECIFIC OBJECTIVES.AT THE END OF THE SEMINAR THE GROUP ISABLE TO:1. DEFINE THE TERM COMMUNICATION.2. LIST DOWN THE CHANNELS AND LEVELS OFCOMMUNICATION IN NURSING.3. UNDERSTAND THE FACTORS INFLUENCINGCOMMUNICATION IN NURSING.continuedwww.drjayeshpatidar.blogspot.in
  • 5. SPECIFIC OBJECTIVES.4. UNDERSTAND THE VARIOUSTECHNIQUES OF THERAPEUTICCOMMUNICATION.5. EXPLAIN THE BLOCKS TOCOMMUNICATION IN NURSING.6. EXPLAIN REGARDING IMPAIREDVERBAL COMMUNICATION ANDRELATED NURSING INTERVATIONwww.drjayeshpatidar.blogspot.in
  • 6. Definition of communication: COMMUNICATION IS THE PROCESS OFEXCHANGING THE INFORMATION, ANDTHE PROCESS OF GENERATING ANDTRANSMITTING MEANINGS, BETWEENTWO OR MORE INDIVIDUALS. IT IS THEFOUNDATION OF SOCIETY AND THEMOST PRIMARY ASPECT OF A NURSEPATIENT INTERACTION.www.drjayeshpatidar.blogspot.in
  • 7. www.drjayeshpatidar.blogspot.in
  • 8. PROCESS OF COMMUNICATION SMCR MODELSENDER MESSAGECHANNEL RECEIVERAWARENESSINTERESTEVALUATIONADOPTIONwww.drjayeshpatidar.blogspot.in
  • 9. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.1. TO TRANSFER INFORMATIONBETWEEN PATIENTS AND ALLCLASSES OF EMPLOYEES.2. TO INTERPRET AND ADOPTPOLICES IN THE ORGANIZATION.continuedwww.drjayeshpatidar.blogspot.in
  • 10. www.drjayeshpatidar.blogspot.in
  • 11. Purposes of communication innursing system.3. TO INCLUDE MOTIVATION, CO-OPERATION AND CO-ORDINATIONIN THE EMPLOYEES AND PATIENTS.4 TO IMPROVE NURSE-PATIENTRELATIONSHIPcontinuedwww.drjayeshpatidar.blogspot.in
  • 12. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.5. TO RECRUIT, SELECT, TRAIN ANDDEVELOP THE PERSONNEL IN THEORGANIZATION.6. TO ENCOURAGE PARTICIPATION INDECISION MAKING.continuedwww.drjayeshpatidar.blogspot.in
  • 13. Purposes of communication innursing system.8. TO DELEGATE OR DECENTRALIZEAUTHORITY.9. TO BOOST THE GROUP MORALE OFTHE WORKERScontinuedwww.drjayeshpatidar.blogspot.in
  • 14. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.10. TO ENSURE PATIENT SAFETY ANDJOB SATISFACTION.11. TO HELP THE GRIEVANCEPROCEDURE AND DISCIPLINARYACTIONS.www.drjayeshpatidar.blogspot.in
  • 15. LEVELS OF COMMUNICATION.1. INTRAPERSONAL COMMUNICATION- SELFTALK, SELF INSTRUCTION,2. INTERPERSONAL COMMUNICATION-INTERACTION BETWEEN TWO PEOPLE OR INA SMALL GROUP.continuedwww.drjayeshpatidar.blogspot.in
  • 16. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.3. GROUP COMMUNICATION:1. SMALL GROUP COMMUNICATION.2. ORGANIZATIONAL COMMUNICATION.3. GROUP DYNAMICSwww.drjayeshpatidar.blogspot.in
  • 17. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMIT IS THE MEDIUM THE SENDER HASSELECTED TO SEND THEMESSAGE.IT CAN BE:VERBAL COMMUNICATION-1. DISCUSSION2. MEETINGS3. SUGGESTIONS4. ADVICE5. ANNOUNCEMENTSCONTINUEDwww.drjayeshpatidar.blogspot.in
  • 18. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM6. PERIODICAL TALK BETWEENEMPLOYER AND EMPLOYEE7. STAFF CONFERENCES8. SOCIAL GATHERINGS9. EMPLOYEE COUNSELINGSCONTINUEDwww.drjayeshpatidar.blogspot.in
  • 19. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM10. RECORDS AND REPORTS11. STANDING ORDER12. PROTOCOLS13. HANDBOOKS14. PATIENT FILESCONTINUEDwww.drjayeshpatidar.blogspot.in
  • 20. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM15. MANUALS16. COMPLAINT BOOK/FEEDBACKFORMS17. HOSPITAL MAGAZINE18. ANNUAL REPORTSwww.drjayeshpatidar.blogspot.in
  • 21. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNON-VERBAL COMMUNICATION IN HEALTHCARE SETUP: ALARM SYSTEM BULLETIN BOARDS SUGGESTION SYSTEMSCONTINUEDwww.drjayeshpatidar.blogspot.in
  • 22. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM4. TELECOMMUNICATION SYSTEM.5. ENQUIRY OFFICE OR PUBLICRELATION OFFICE.6. PATIENT INFORMATION BOOKLETS.7. SIGN POSTS FOR PATIENTS ANDGENERAL PUBLICwww.drjayeshpatidar.blogspot.in
  • 23. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNURSING CARE DELIVERY1. TOUCH.2. EYE CONTACT.3. FACIAL EXPRESSION.4. POSTURE.CONTINUEDwww.drjayeshpatidar.blogspot.in
  • 24. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM5. GESTURE6. MODE OF DRESS AND GROOMING.7. SOUNDS.8. SILENCE.9. GENERAL PHYSICAL APPEARANCEwww.drjayeshpatidar.blogspot.in
  • 25. FACTORS INFLUENCINGCOMMUNICATION.1. DEVELOPMENTAL LEVEL.2. GENDER.3. SOCIOCULTURAL DIFFERENCES.4. ROLES AND RESPONSIBILITIES.CONTINUEDwww.drjayeshpatidar.blogspot.in
  • 26. FACTORS INFLUENCINGCOMMUNICATION.5. SPACE AND TERRITORIALITY.6. PHYSICAL MENTAL AND EMOTIONALSTATE.7. VALUES.8. ENVIRONMENTwww.drjayeshpatidar.blogspot.in
  • 27. THERAPEUTICCOMMUNICATION TECHNIQUES.1. ACTIVE LISTENING.LISTENING IS A SKILL THAT CAN BE DEVELOPED BYFOLLOWING THE BELLOW MENTIONEDGUIDELINES:a. PHYSICALLY SHOW THAT YOU ARE READY TOLISTEN.b. IGNORE THE CLIENT’S APPEARANCE OR MANNEROF DELIVERY.c. WATCH YOUR NONVERBAL COMMUNICATION.d. KEEP YOUR MIND ON WHAT THE PATIENT ISSAYING.CONTINUEDwww.drjayeshpatidar.blogspot.in
  • 28. THERAPEUTICCOMMUNICATION TECHNIQUES.e. VISUALIZE THE SITUATION FROMTHE CLIENT’S POINT OF VIEW.f. DO NOT INTERRUPT IMMEDIATELY.g. EVALUATE THE LOGIC ANDCREDIBILITY OF WHAT YOU HEAR.h. DO NOT GIVE YOUR LAST WORD.www.drjayeshpatidar.blogspot.in
  • 29. THERAPEUTICCOMMUNICATION TECHNIQUES2. SHARING OBSERVATION.3. SHARING SYMPATHY.4. SHARING HOPE.5. SHARING HUMOR.6. SHARING FEELING.7. USING TOUCH.8. USING SILENCE.www.drjayeshpatidar.blogspot.in
  • 30. THERAPEUTICCOMMUNICATION TECHNIQUES9. ASKING RELEVANT QUESTIONS.10. PROVIDING INFORMATION.11. PARAPHRASING.CONTINUEDwww.drjayeshpatidar.blogspot.in
  • 31. THERAPEUTICCOMMUNICATION TECHNIQUES12. CLARIFYING.13. FOCUSING.14. SUMMERING.15. SELF DISCLOSING.www.drjayeshpatidar.blogspot.in
  • 32. BARRIERS OF COMMUNICATIONIN NURSING.1. FAILURE TO PERCEIVE PATIENTAS HUMAN BEING.2. FAILURE TO LISTEN.3. INAPPROPRIATE COMMENTS ANDQUESTIONS.4. USING CLICHÉS.5. USING QUESTIONS REQUIRINGONLY YES OR NO ANSWER.www.drjayeshpatidar.blogspot.in
  • 33. BARRIERS OF COMMUNICATIONIN NURSING.6. USING QUESTIONS THAT PROBEFOR INFORMATION.7. USING LEADING QUESTIONS.8. USING COMMENTS THAT GIVESADVICE.9. USING JUDGMENTALCOMMENTS.www.drjayeshpatidar.blogspot.in
  • 34. BARRIERS OF COMMUNICATIONIN NURSING.10. CHANGING THE SUBJECT.10. GIVING FALSE ASSURANCE.11. GOSSIP AND RUMOR.12. AGGRESSIVE INTERPERSONALBEHAVIOR.www.drjayeshpatidar.blogspot.in
  • 35. BARRIERS OF COMMUNICATIONIN NURSING.NURSE’S ACTION:a. REALIZE THAT THE AGGRESSOR ,NOTYOU, IS AT FAULT.b. DEVELOP A PLAN OF ACTION.c. TAKE ACTION BY OBJECTIVELYRECORDING THE PATTERN OF INCIDENTS.www.drjayeshpatidar.blogspot.in
  • 36. BARRIERS OF COMMUNICATIONIN NURSING.d. ADDRESS THE AGGRESSOR EITHERBY YOURSELF OR WITH A SUPPORTSTAFF MEMBER.e. MAKE A FORMAL WRITTENCOMPLAINT.f. AS A LAST RESORT CONSIDERLEGAL ACTION.www.drjayeshpatidar.blogspot.in
  • 37. www.drjayeshpatidar.blogspot.in
  • 38. THANK YOUwww.drjayeshpatidar.blogspot.in