Communication in nursing

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Communication in nursing

  1. 1. COMMUNICATIONINNURSINGwww.drjayeshpatidar.blogspot.com
  2. 2. www.drjayeshpatidar.blogspot.in
  3. 3. GOAL.AT THE END OF THE SEMINAR THEGROUP WILL GAIN KNOWLEDGEABOUT COMMUNICATION INNURSINGwww.drjayeshpatidar.blogspot.in
  4. 4. SPECIFIC OBJECTIVES.AT THE END OF THE SEMINAR THE GROUP ISABLE TO:1. DEFINE THE TERM COMMUNICATION.2. LIST DOWN THE CHANNELS AND LEVELS OFCOMMUNICATION IN NURSING.3. UNDERSTAND THE FACTORS INFLUENCINGCOMMUNICATION IN NURSING.continuedwww.drjayeshpatidar.blogspot.in
  5. 5. SPECIFIC OBJECTIVES.4. UNDERSTAND THE VARIOUSTECHNIQUES OF THERAPEUTICCOMMUNICATION.5. EXPLAIN THE BLOCKS TOCOMMUNICATION IN NURSING.6. EXPLAIN REGARDING IMPAIREDVERBAL COMMUNICATION ANDRELATED NURSING INTERVATIONwww.drjayeshpatidar.blogspot.in
  6. 6. Definition of communication: COMMUNICATION IS THE PROCESS OFEXCHANGING THE INFORMATION, ANDTHE PROCESS OF GENERATING ANDTRANSMITTING MEANINGS, BETWEENTWO OR MORE INDIVIDUALS. IT IS THEFOUNDATION OF SOCIETY AND THEMOST PRIMARY ASPECT OF A NURSEPATIENT INTERACTION.www.drjayeshpatidar.blogspot.in
  7. 7. www.drjayeshpatidar.blogspot.in
  8. 8. PROCESS OF COMMUNICATION SMCR MODELSENDER MESSAGECHANNEL RECEIVERAWARENESSINTERESTEVALUATIONADOPTIONwww.drjayeshpatidar.blogspot.in
  9. 9. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.1. TO TRANSFER INFORMATIONBETWEEN PATIENTS AND ALLCLASSES OF EMPLOYEES.2. TO INTERPRET AND ADOPTPOLICES IN THE ORGANIZATION.continuedwww.drjayeshpatidar.blogspot.in
  10. 10. www.drjayeshpatidar.blogspot.in
  11. 11. Purposes of communication innursing system.3. TO INCLUDE MOTIVATION, CO-OPERATION AND CO-ORDINATIONIN THE EMPLOYEES AND PATIENTS.4 TO IMPROVE NURSE-PATIENTRELATIONSHIPcontinuedwww.drjayeshpatidar.blogspot.in
  12. 12. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.5. TO RECRUIT, SELECT, TRAIN ANDDEVELOP THE PERSONNEL IN THEORGANIZATION.6. TO ENCOURAGE PARTICIPATION INDECISION MAKING.continuedwww.drjayeshpatidar.blogspot.in
  13. 13. Purposes of communication innursing system.8. TO DELEGATE OR DECENTRALIZEAUTHORITY.9. TO BOOST THE GROUP MORALE OFTHE WORKERScontinuedwww.drjayeshpatidar.blogspot.in
  14. 14. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.10. TO ENSURE PATIENT SAFETY ANDJOB SATISFACTION.11. TO HELP THE GRIEVANCEPROCEDURE AND DISCIPLINARYACTIONS.www.drjayeshpatidar.blogspot.in
  15. 15. LEVELS OF COMMUNICATION.1. INTRAPERSONAL COMMUNICATION- SELFTALK, SELF INSTRUCTION,2. INTERPERSONAL COMMUNICATION-INTERACTION BETWEEN TWO PEOPLE OR INA SMALL GROUP.continuedwww.drjayeshpatidar.blogspot.in
  16. 16. PURPOSES OFCOMMUNICATION IN NURSINGSYSTEM.3. GROUP COMMUNICATION:1. SMALL GROUP COMMUNICATION.2. ORGANIZATIONAL COMMUNICATION.3. GROUP DYNAMICSwww.drjayeshpatidar.blogspot.in
  17. 17. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMIT IS THE MEDIUM THE SENDER HASSELECTED TO SEND THEMESSAGE.IT CAN BE:VERBAL COMMUNICATION-1. DISCUSSION2. MEETINGS3. SUGGESTIONS4. ADVICE5. ANNOUNCEMENTSCONTINUEDwww.drjayeshpatidar.blogspot.in
  18. 18. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM6. PERIODICAL TALK BETWEENEMPLOYER AND EMPLOYEE7. STAFF CONFERENCES8. SOCIAL GATHERINGS9. EMPLOYEE COUNSELINGSCONTINUEDwww.drjayeshpatidar.blogspot.in
  19. 19. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM10. RECORDS AND REPORTS11. STANDING ORDER12. PROTOCOLS13. HANDBOOKS14. PATIENT FILESCONTINUEDwww.drjayeshpatidar.blogspot.in
  20. 20. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM15. MANUALS16. COMPLAINT BOOK/FEEDBACKFORMS17. HOSPITAL MAGAZINE18. ANNUAL REPORTSwww.drjayeshpatidar.blogspot.in
  21. 21. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNON-VERBAL COMMUNICATION IN HEALTHCARE SETUP: ALARM SYSTEM BULLETIN BOARDS SUGGESTION SYSTEMSCONTINUEDwww.drjayeshpatidar.blogspot.in
  22. 22. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM4. TELECOMMUNICATION SYSTEM.5. ENQUIRY OFFICE OR PUBLICRELATION OFFICE.6. PATIENT INFORMATION BOOKLETS.7. SIGN POSTS FOR PATIENTS ANDGENERAL PUBLICwww.drjayeshpatidar.blogspot.in
  23. 23. TYPES OF COMMUNICATION INHEALTH CARE SYSTEMNURSING CARE DELIVERY1. TOUCH.2. EYE CONTACT.3. FACIAL EXPRESSION.4. POSTURE.CONTINUEDwww.drjayeshpatidar.blogspot.in
  24. 24. TYPES OF COMMUNICATION INHEALTH CARE SYSTEM5. GESTURE6. MODE OF DRESS AND GROOMING.7. SOUNDS.8. SILENCE.9. GENERAL PHYSICAL APPEARANCEwww.drjayeshpatidar.blogspot.in
  25. 25. FACTORS INFLUENCINGCOMMUNICATION.1. DEVELOPMENTAL LEVEL.2. GENDER.3. SOCIOCULTURAL DIFFERENCES.4. ROLES AND RESPONSIBILITIES.CONTINUEDwww.drjayeshpatidar.blogspot.in
  26. 26. FACTORS INFLUENCINGCOMMUNICATION.5. SPACE AND TERRITORIALITY.6. PHYSICAL MENTAL AND EMOTIONALSTATE.7. VALUES.8. ENVIRONMENTwww.drjayeshpatidar.blogspot.in
  27. 27. THERAPEUTICCOMMUNICATION TECHNIQUES.1. ACTIVE LISTENING.LISTENING IS A SKILL THAT CAN BE DEVELOPED BYFOLLOWING THE BELLOW MENTIONEDGUIDELINES:a. PHYSICALLY SHOW THAT YOU ARE READY TOLISTEN.b. IGNORE THE CLIENT’S APPEARANCE OR MANNEROF DELIVERY.c. WATCH YOUR NONVERBAL COMMUNICATION.d. KEEP YOUR MIND ON WHAT THE PATIENT ISSAYING.CONTINUEDwww.drjayeshpatidar.blogspot.in
  28. 28. THERAPEUTICCOMMUNICATION TECHNIQUES.e. VISUALIZE THE SITUATION FROMTHE CLIENT’S POINT OF VIEW.f. DO NOT INTERRUPT IMMEDIATELY.g. EVALUATE THE LOGIC ANDCREDIBILITY OF WHAT YOU HEAR.h. DO NOT GIVE YOUR LAST WORD.www.drjayeshpatidar.blogspot.in
  29. 29. THERAPEUTICCOMMUNICATION TECHNIQUES2. SHARING OBSERVATION.3. SHARING SYMPATHY.4. SHARING HOPE.5. SHARING HUMOR.6. SHARING FEELING.7. USING TOUCH.8. USING SILENCE.www.drjayeshpatidar.blogspot.in
  30. 30. THERAPEUTICCOMMUNICATION TECHNIQUES9. ASKING RELEVANT QUESTIONS.10. PROVIDING INFORMATION.11. PARAPHRASING.CONTINUEDwww.drjayeshpatidar.blogspot.in
  31. 31. THERAPEUTICCOMMUNICATION TECHNIQUES12. CLARIFYING.13. FOCUSING.14. SUMMERING.15. SELF DISCLOSING.www.drjayeshpatidar.blogspot.in
  32. 32. BARRIERS OF COMMUNICATIONIN NURSING.1. FAILURE TO PERCEIVE PATIENTAS HUMAN BEING.2. FAILURE TO LISTEN.3. INAPPROPRIATE COMMENTS ANDQUESTIONS.4. USING CLICHÉS.5. USING QUESTIONS REQUIRINGONLY YES OR NO ANSWER.www.drjayeshpatidar.blogspot.in
  33. 33. BARRIERS OF COMMUNICATIONIN NURSING.6. USING QUESTIONS THAT PROBEFOR INFORMATION.7. USING LEADING QUESTIONS.8. USING COMMENTS THAT GIVESADVICE.9. USING JUDGMENTALCOMMENTS.www.drjayeshpatidar.blogspot.in
  34. 34. BARRIERS OF COMMUNICATIONIN NURSING.10. CHANGING THE SUBJECT.10. GIVING FALSE ASSURANCE.11. GOSSIP AND RUMOR.12. AGGRESSIVE INTERPERSONALBEHAVIOR.www.drjayeshpatidar.blogspot.in
  35. 35. BARRIERS OF COMMUNICATIONIN NURSING.NURSE’S ACTION:a. REALIZE THAT THE AGGRESSOR ,NOTYOU, IS AT FAULT.b. DEVELOP A PLAN OF ACTION.c. TAKE ACTION BY OBJECTIVELYRECORDING THE PATTERN OF INCIDENTS.www.drjayeshpatidar.blogspot.in
  36. 36. BARRIERS OF COMMUNICATIONIN NURSING.d. ADDRESS THE AGGRESSOR EITHERBY YOURSELF OR WITH A SUPPORTSTAFF MEMBER.e. MAKE A FORMAL WRITTENCOMPLAINT.f. AS A LAST RESORT CONSIDERLEGAL ACTION.www.drjayeshpatidar.blogspot.in
  37. 37. www.drjayeshpatidar.blogspot.in
  38. 38. THANK YOUwww.drjayeshpatidar.blogspot.in
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