A few of the 500+

Customer Success Hair replacement company provisions at-home workers Problem: Needed to send calls to consultants working from home around the country Solution: inContact Results: Reduced agent handle time by 1 minute per call Feels UCN truly partnered with them to solve their business problem

Problem: Needed to send calls to consultants working from home around the country

Solution: inContact

Results:

Reduced agent handle time by 1 minute per call

Feels UCN truly partnered with them to solve their business problem

Customer Success Hair replacement company provisions at-home workers Problem: Additional functionality, consolidation of multiple sites into single contact-handling system Solution: inContact Results: Overlaid 8-year-old PBX to add on self-service IVR functionality Reduced agent call volume by 10% Combined several older PBX systems into a single, modern ACD platform

Problem: Additional functionality, consolidation of multiple sites into single contact-handling system

Solution: inContact

Results:

Overlaid 8-year-old PBX to add on self-service IVR functionality

Reduced agent call volume by 10%

Combined several older PBX systems into a single, modern ACD platform

Customer Success Hair replacement company provisions at-home workers Problem: Reduce costs, gain control Solution: inContact Results: Reduced operational costs by $1million Won Service elite award Gained 100% control over outsourced call-handling

Problem: Reduce costs, gain control

Solution: inContact

Results:

Reduced operational costs by $1million

Won Service elite award

Gained 100% control over

outsourced call-handling

Industry Recognition

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