Human-Centered Design
for Digital Health Solutions
+
Danielle A. Schlosser
Principal Investigator
Department of Psychiatry
danielle.schlosser@ucsf.edu

Silvia Vergani
Principa...
A few things
about
11 LOCATIONS
IDEO FIRSTS

The first commercial mouse for Apple

The first laptop computer for Grid

Palm V
OUR OFFERING TODAY
PRODUCTS

USB Blood Glucose
Monitor

SERVICES

Scaling telemedicine
in Indian villages

SPACES

Brigham...
What is
design
thinking?
Design thinking goes beyond
making things look pretty
Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?

Customer
Desirability
Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?

Customer
Desirability

Can we bu...
Design thinking goes beyond
making things look pretty
Are we empathizing
with our users?

Customer
Desirability

Can we bu...
Design research is for empathy
and inspiration

In-home
observations
Design research is for empathy
and inspiration

Analogous
Research
Design research is for empathy
and inspiration

Empathy
immersions
How might we design digital
health solutions that improve
quality of life for patients with
schizophrenia?
Schizophrenia is not just about
hearing voices.
It is also about social anxiety,
lack of motivation, and getting
stuck in ...
We interviewed Carl and six
other patients
Carl felt inspired to create a
song out of the interview
recording
We learned that our design
should not lead with health
Now it is your turn!
BRAINSTORM RULES
Defer judgement
Encourage wild ideas
Build on the ideas of others
Stay focused on the topic
Hold one conversation at a time
Be visual
Go for quantity
Brainstorm Rules
•
•
•
•
•
•
•

Defer judgement
Encourage wild ideas
Build on the ideas of others
Stay focused on the topi...
Choose your favorite idea from your post-its, take a picture
of it and send it to:
Daniel.Kim@ucsf.edu
All ideas will be s...
Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia
Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia
Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia
Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia
Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia
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Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia

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Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia by Danielle Schlosser (UCSF) and Silvia Vergani (IDEO), co-hosted by the UCSF Center for Digital Health Innovation (CDHI) and the Health Tech Interest Group (HTIG).

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Human-Centered Design for Digital Health Solutions: Designing PRIME, an App for Young Patients with Schizophrenia

  1. 1. Human-Centered Design for Digital Health Solutions +
  2. 2. Danielle A. Schlosser Principal Investigator Department of Psychiatry danielle.schlosser@ucsf.edu Silvia Vergani Principal Design Researcher svergani@ideo.com
  3. 3. A few things about
  4. 4. 11 LOCATIONS
  5. 5. IDEO FIRSTS The first commercial mouse for Apple The first laptop computer for Grid Palm V
  6. 6. OUR OFFERING TODAY PRODUCTS USB Blood Glucose Monitor SERVICES Scaling telemedicine in Indian villages SPACES Brigham and Women’s Presurgical and Postpartum care redesign ORGANIZATIONS Improved patient-provider flow
  7. 7. What is design thinking?
  8. 8. Design thinking goes beyond making things look pretty
  9. 9. Design thinking goes beyond making things look pretty Are we empathizing with our users? Customer Desirability
  10. 10. Design thinking goes beyond making things look pretty Are we empathizing with our users? Customer Desirability Can we build our product? Technical Feasibility
  11. 11. Design thinking goes beyond making things look pretty Are we empathizing with our users? Customer Desirability Can we build our product? Technical Feasibility Business Viability Is the market need big enough for our product?
  12. 12. Design research is for empathy and inspiration In-home observations
  13. 13. Design research is for empathy and inspiration Analogous Research
  14. 14. Design research is for empathy and inspiration Empathy immersions
  15. 15. How might we design digital health solutions that improve quality of life for patients with schizophrenia?
  16. 16. Schizophrenia is not just about hearing voices. It is also about social anxiety, lack of motivation, and getting stuck in negative thoughts.
  17. 17. We interviewed Carl and six other patients
  18. 18. Carl felt inspired to create a song out of the interview recording
  19. 19. We learned that our design should not lead with health
  20. 20. Now it is your turn!
  21. 21. BRAINSTORM RULES
  22. 22. Defer judgement
  23. 23. Encourage wild ideas
  24. 24. Build on the ideas of others
  25. 25. Stay focused on the topic
  26. 26. Hold one conversation at a time
  27. 27. Be visual
  28. 28. Go for quantity
  29. 29. Brainstorm Rules • • • • • • • Defer judgement Encourage wild ideas Build on the ideas of others Stay focused on the topic Hold one conversation at a time Be visual Go for quantity A
  30. 30. Choose your favorite idea from your post-its, take a picture of it and send it to: Daniel.Kim@ucsf.edu All ideas will be shared here: http://www.pinterest.com/drschlosser13/ucsf-dh-brown-bag A
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