<ul><li>Empowerment: ERP Super Users and Super User Groups </li></ul><ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>...
<ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul><ul><li>15 years Oracle  & ERP Applications Manager exp...
<ul><li>AGENDA </li></ul><ul><li>EMPOWERMENT </li></ul><ul><li>THE NEED FOR ERP SUPER USERS </li></ul><ul><li>SELECTION & ...
<ul><li>1. EMPOWERMENT </li></ul><ul><li>Recent LinkedIn.com  poll : </li></ul><ul><li>32% -  Real Cash  Benefit  / Cannot...
<ul><li>1. EMPOWERMENT </li></ul><ul><ul><li>The Big Hole  </li></ul></ul><ul><ul><li>Between IT and the Business in ERP w...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Identify, select, develop and empower key business users who...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><li>ERP Super User is a role within a job </li></ul><ul><li>It is no...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Key activities  which can be undertaken by  ERP Super Users ...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Educator  - updating colleagues at all levels on the further...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>•  Housekeeping  - assuring housekeeping routines and data q...
<ul><li>2. THE NEED FOR ERP SUPER USERS •  Rapid reaction  - coordinates the Business side on serious incidents and extrao...
<ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><li>Reporting  - working closely with the IT (Apps) team to meet fun...
<ul><li>3. SELECTION & DEVELOPMENT OF ERP SUPER USERS </li></ul><ul><ul><li>Selecting Super Users </li></ul></ul><ul><ul><...
<ul><li>3. SELECTION & DEVELOPMENT OF ERP SUPER USERS </li></ul><ul><ul><li>Developing Super Users - Ideas </li></ul></ul>...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>OPERATING GUIDELINES </li></ul></ul><ul><ul><ul><li>Vision </li></u...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><ul><ul><li>Vision </li></ul></ul></ul></ul><ul><li>“ To be acknowledge...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Objectives </li></ul></ul><ul><ul><li>Define the overall vision of ...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Efficiency savings can be ident...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Ownership  </li></ul></ul><ul><ul><ul><li>The  SUG to be owned and ...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Structure </li></ul></ul><ul><ul><ul><li>SUG Champion at senior lev...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Review  support call issues </...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Customers: </li></ul></ul><ul><ul><li>All ERP functional applicatio...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Training and Education </li></ul></ul><ul><ul><li>Identification of...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>ERP Super User Steering Gr...
<ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Short Term Requirements </li></ul></ul><ul><ul><li>Business commitm...
<ul><li>John McGrann – Contact details </li></ul><ul><li>SKYPE ID:  driveerp </li></ul><ul><li>LinkedIn:  http://www.linke...
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Empowerment Super Users & Super User Groups Slideshare

  1. 1. <ul><li>Empowerment: ERP Super Users and Super User Groups </li></ul><ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul>Empowerment: ERP Super Users and Super User Groups
  2. 2. <ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul><ul><li>15 years Oracle & ERP Applications Manager experience </li></ul><ul><li>Projects / Support / Change Management </li></ul><ul><li>Chartered Management Accountant & MBA Financial Management </li></ul><ul><li>Public sector clients: MoD / Rent Service / Network Rail </li></ul><ul><li>Private include: General Electric / Canon / TUI /Saudi Telecom </li></ul><ul><li>Owner: www.DriveERP.com </li></ul><ul><li>Owner: LinkedIN group - Drive ERP </li></ul><ul><li>7 Subgroups: Super Users - Tools - Strategy - Apps & Tech </li></ul><ul><li>- Change Management - Benchmarking & Performance - ERP Reporting </li></ul>Empowerment: ERP Super Users and Super User Groups
  3. 3. <ul><li>AGENDA </li></ul><ul><li>EMPOWERMENT </li></ul><ul><li>THE NEED FOR ERP SUPER USERS </li></ul><ul><li>SELECTION & DEVELOPMENT OF ERP SUPER USERS </li></ul><ul><li>ERP SUPER USER GROUPS </li></ul>Empowerment: ERP Super Users and Super User Groups
  4. 4. <ul><li>1. EMPOWERMENT </li></ul><ul><li>Recent LinkedIn.com poll : </li></ul><ul><li>32% - Real Cash Benefit / Cannot Live Without It </li></ul><ul><li>68% - Too Complex / Little Value / In Learning Mode </li></ul>Empowerment: ERP Super Users and Super User Groups
  5. 5. <ul><li>1. EMPOWERMENT </li></ul><ul><ul><li>The Big Hole </li></ul></ul><ul><ul><li>Between IT and the Business in ERP world </li></ul></ul><ul><ul><li>Lost ideas, issues, duties, roles, responsibilities, tasks, deliverables, improvements, productivity, solutions, resources, policies, communications etc </li></ul></ul><ul><ul><li>System goes live - momentum for improvement disappears with it </li></ul></ul><ul><ul><li>The spark then lies with the Business for further improvements </li></ul></ul><ul><ul><li>Business constrained by a lack of knowledge about ERP systems </li></ul></ul><ul><ul><li>Solution to The Big Hole is... ERP Super Users </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  6. 6. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Identify, select, develop and empower key business users who have an aptitude and passion for your ERP system </li></ul></ul><ul><ul><li>ERP systems are enterprise systems and should be driven and owned by the Business and not by the technologists </li></ul></ul><ul><ul><li>ERP Super Users should strive to support and satisfy four objectives: </li></ul></ul><ul><ul><ul><li>Automation of business processes to improve productivity </li></ul></ul></ul><ul><ul><ul><li>Information to enable better decision making </li></ul></ul></ul><ul><ul><ul><li>Education of best practises and developments around ERP </li></ul></ul></ul><ul><ul><ul><li>Transformation of how to do business using ERP as an enabler </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  7. 7. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><li>ERP Super User is a role within a job </li></ul><ul><li>It is not time consuming but the benefits can be huge </li></ul><ul><li>ERP knowledge combined with the functional knowledge is a powerful combination </li></ul><ul><li>Cheaper option than additional Apps resources or consultants </li></ul>Empowerment: ERP Super Users and Super User Groups
  8. 8. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Key activities which can be undertaken by ERP Super Users </li></ul></ul><ul><ul><li>Drive greater value from your ERP system: • Business Process - manager of the business processes for selected area. Working with IT (Apps) team to promote further automation and process streamlining • Module owner / manager - controls access to own functional modules • Change agent - a positive and active force for change programmes </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  9. 9. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>Educator - updating colleagues at all levels on the further capabilities, updates </li></ul></ul><ul><li>Training - consulted on implementation training plans and ongoing training for current and new users </li></ul><ul><li>Solutions - leading Business side and jointly delivering with IT (Apps) a cost benefit analysis for all significant spending on ERP </li></ul><ul><li>Engagement model - regular meeting with appropriate levels on the IT (Apps) team to fix issues and planning around ERP </li></ul>Empowerment: ERP Super Users and Super User Groups
  10. 10. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><ul><li>• Housekeeping - assuring housekeeping routines and data quality standards maintenance </li></ul></ul><ul><ul><li>• Custodianship model - supporting the clarity of roles and responsibilities of the Business side and IT (Apps) side in the ERP space </li></ul></ul><ul><ul><li>Intranet Site - championing continuous improvement in the use of ERP and communicating updates to users </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  11. 11. <ul><li>2. THE NEED FOR ERP SUPER USERS • Rapid reaction - coordinates the Business side on serious incidents and extraordinary requirements • SMEs - Subject Matter Experts for the implementation team and for upgrades and major enhancements • Support System - 1st line support and monitors active support tickets and expedites • Super User Group - member of the functional Super User Group </li></ul>Empowerment: ERP Super Users and Super User Groups
  12. 12. <ul><li>2. THE NEED FOR ERP SUPER USERS </li></ul><ul><li>Reporting - working closely with the IT (Apps) team to meet functional reporting needs in the most cost effective way and controlling access to reporting tools </li></ul><ul><li>ERP Super Users combine their applications skills with business expertise in a cost effective way to drive greater value from ERP </li></ul><ul><li>They are a shining example of empowerment in an organisation. Once the big hole is filled in, it’s time to start building on secure ground </li></ul><ul><li>A natural evolution is the formation of functional Super User Groups </li></ul>Empowerment: ERP Super Users and Super User Groups
  13. 13. <ul><li>3. SELECTION & DEVELOPMENT OF ERP SUPER USERS </li></ul><ul><ul><li>Selecting Super Users </li></ul></ul><ul><ul><ul><li>Identify skilled users on the business side </li></ul></ul></ul><ul><ul><ul><li>Talk to business analysts and IT (Apps) team about candidates </li></ul></ul></ul><ul><ul><ul><li>Young energetic professionals </li></ul></ul></ul><ul><ul><ul><li>Need ‘doers’ </li></ul></ul></ul><ul><ul><ul><li>Not too senior – not too junior </li></ul></ul></ul><ul><ul><ul><li>Passionate about ERP and their work </li></ul></ul></ul><ul><ul><ul><li>A role within a job </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  14. 14. <ul><li>3. SELECTION & DEVELOPMENT OF ERP SUPER USERS </li></ul><ul><ul><li>Developing Super Users - Ideas </li></ul></ul><ul><ul><ul><li>Functional configuration training </li></ul></ul></ul><ul><ul><ul><li>Support ticket system </li></ul></ul></ul><ul><ul><ul><li>Business analysis </li></ul></ul></ul><ul><ul><ul><li>Cost Benefit analysis </li></ul></ul></ul><ul><ul><ul><li>ERP Reporting Tools & Strategy </li></ul></ul></ul><ul><ul><ul><li>Housekeeping </li></ul></ul></ul><ul><ul><ul><li>Data and databases </li></ul></ul></ul><ul><ul><ul><li>Change management </li></ul></ul></ul><ul><ul><ul><li>Custodian and Engagement models </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  15. 15. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>OPERATING GUIDELINES </li></ul></ul><ul><ul><ul><li>Vision </li></ul></ul></ul><ul><ul><ul><li>Objectives </li></ul></ul></ul><ul><ul><ul><li>Benefits </li></ul></ul></ul><ul><ul><ul><li>Ownership </li></ul></ul></ul><ul><ul><ul><li>Structure </li></ul></ul></ul><ul><ul><ul><li>Processes </li></ul></ul></ul><ul><ul><ul><li>Customers </li></ul></ul></ul><ul><ul><ul><li>Training and Education </li></ul></ul></ul><ul><ul><ul><li>Communication </li></ul></ul></ul><ul><ul><ul><li>Short Term Requirements </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  16. 16. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><ul><ul><li>Vision </li></ul></ul></ul></ul><ul><li>“ To be acknowledged as the { ERP } Applications user experts in {My Org}” </li></ul>Empowerment: ERP Super Users and Super User Groups
  17. 17. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Objectives </li></ul></ul><ul><ul><li>Define the overall vision of the ERP Super User Group (SUG) </li></ul></ul><ul><ul><li>Set by SUG with inputs from customers </li></ul></ul><ul><ul><li>Compatible with those of other user groups </li></ul></ul><ul><ul><li>SUG measures whether objectives are being met </li></ul></ul><ul><ul><li>To embrace organisational values and behaviours </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  18. 18. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Efficiency savings can be identified </li></ul></ul><ul><ul><li>Championed at Senior Management level </li></ul></ul><ul><ul><li>The SUG will act as customer to ERP Vendor </li></ul></ul><ul><ul><li>Understanding of funding and input into prioritisation of change requests </li></ul></ul><ul><ul><li>Provides a forum to share best practice </li></ul></ul><ul><ul><li>Identification of cost savings and business process improvement implementation </li></ul></ul><ul><ul><li>Common training requirements are easily identified </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  19. 19. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Ownership </li></ul></ul><ul><ul><ul><li>The SUG to be owned and driven by the business </li></ul></ul></ul><ul><ul><ul><li>Overall champion should be at senior management level </li></ul></ul></ul><ul><ul><ul><li>The SUG leader is to be nominated by the business </li></ul></ul></ul><ul><ul><ul><li>The Change Agent – ERP Applications Support Manager </li></ul></ul></ul><ul><ul><ul><li>Organisation– All functional Super Users </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  20. 20. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Structure </li></ul></ul><ul><ul><ul><li>SUG Champion at senior level </li></ul></ul></ul><ul><ul><ul><li>SUG Leader from the business side </li></ul></ul></ul><ul><ul><ul><li>Super Users form the group by functional area e.g. Financials </li></ul></ul></ul><ul><ul><ul><li>Supported by the IT (Apps) team </li></ul></ul></ul><ul><ul><ul><li>Associate members on an ad hoc basis </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  21. 21. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Review support call issues </li></ul></ul><ul><ul><li>Change request prioritisation for functional area </li></ul></ul><ul><ul><li>Review projects relating to functional modules </li></ul></ul><ul><ul><li>Develop, review and implement procedures </li></ul></ul><ul><ul><li>Clarification of existing application processes </li></ul></ul><ul><ul><li>Representation in new and planned project committees </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  22. 22. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Customers: </li></ul></ul><ul><ul><li>All ERP functional application users </li></ul></ul><ul><ul><li>Senior management team </li></ul></ul><ul><ul><li>All dependent functional areas </li></ul></ul><ul><ul><li>Suppliers </li></ul></ul><ul><ul><li>External users </li></ul></ul><ul><ul><li>Auditors – internal and external </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  23. 23. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Training and Education </li></ul></ul><ul><ul><li>Identification of knowledge gaps for: </li></ul></ul><ul><ul><ul><li>Management </li></ul></ul></ul><ul><ul><ul><li>Super Users </li></ul></ul></ul><ul><ul><ul><li>Users </li></ul></ul></ul><ul><ul><li>Knowledge sharing </li></ul></ul><ul><ul><li>ERP presentations </li></ul></ul><ul><ul><li>Move emphasis from data entry to reporting </li></ul></ul><ul><ul><li>Training: </li></ul></ul><ul><ul><ul><li>Cost effective </li></ul></ul></ul><ul><ul><ul><li>Requirement led </li></ul></ul></ul>Empowerment: ERP Super Users and Super User Groups
  24. 24. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>ERP Super User Steering Group – quarterly meeting </li></ul></ul><ul><ul><li>ERP Super User Group – quarterly meeting with action points </li></ul></ul><ul><ul><li>Super User community </li></ul></ul><ul><ul><li>User community </li></ul></ul><ul><ul><li>Actions not Minutes </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  25. 25. <ul><li>4. ERP SUPER USER GROUPS </li></ul><ul><ul><li>Short Term Requirements </li></ul></ul><ul><ul><li>Business commitment </li></ul></ul><ul><ul><li>Identify ERP Super Users </li></ul></ul><ul><ul><li>Identify ERP module owners per function </li></ul></ul><ul><ul><li>ERP Super Users to use support call system </li></ul></ul><ul><ul><li>Super User responsibilities to be agreed </li></ul></ul><ul><ul><li>Super User training </li></ul></ul><ul><ul><li>Business to define organisational reporting requirements </li></ul></ul>Empowerment: ERP Super Users and Super User Groups
  26. 26. <ul><li>John McGrann – Contact details </li></ul><ul><li>SKYPE ID: driveerp </li></ul><ul><li>LinkedIn: http://www.linkedin.com/in/johnmcgrann </li></ul><ul><li>Website: www.DriveERP.com </li></ul><ul><li>Twitter: http://twitter.com/John_McGrann </li></ul><ul><li>Blog: http://driveerp.blogspot.com/ </li></ul><ul><li>email: [email_address] </li></ul>Empowerment: ERP Super Users and Super User Groups
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