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  • 1.
    • Empowerment: ERP Super Users and Super User Groups
    • John McGrann MBA ACMA AIMC
    • CEO
    Empowerment: ERP Super Users and Super User Groups
  • 2.
    • John McGrann MBA ACMA AIMC
    • CEO
    • 15 years Oracle & ERP Applications Manager experience
    • Projects / Support / Change Management
    • Chartered Management Accountant & MBA Financial Management
    • Public sector clients: MoD / Rent Service / Network Rail
    • Private include: General Electric / Canon / TUI /Saudi Telecom
    • Owner: www.DriveERP.com
    • Owner: LinkedIN group - Drive ERP
    • 7 Subgroups: Super Users - Tools - Strategy - Apps & Tech
    • - Change Management - Benchmarking & Performance - ERP Reporting
    Empowerment: ERP Super Users and Super User Groups
  • 3.
    • AGENDA
    • EMPOWERMENT
    • THE NEED FOR ERP SUPER USERS
    • SELECTION & DEVELOPMENT OF ERP SUPER USERS
    • ERP SUPER USER GROUPS
    Empowerment: ERP Super Users and Super User Groups
  • 4.
    • 1. EMPOWERMENT
    • Recent LinkedIn.com poll :
    • 32% - Real Cash Benefit / Cannot Live Without It
    • 68% - Too Complex / Little Value / In Learning Mode
    Empowerment: ERP Super Users and Super User Groups
  • 5.
    • 1. EMPOWERMENT
      • The Big Hole
      • Between IT and the Business in ERP world
      • Lost ideas, issues, duties, roles, responsibilities, tasks, deliverables, improvements, productivity, solutions, resources, policies, communications etc
      • System goes live - momentum for improvement disappears with it
      • The spark then lies with the Business for further improvements
      • Business constrained by a lack of knowledge about ERP systems
      • Solution to The Big Hole is... ERP Super Users
    Empowerment: ERP Super Users and Super User Groups
  • 6.
    • 2. THE NEED FOR ERP SUPER USERS
      • Identify, select, develop and empower key business users who have an aptitude and passion for your ERP system
      • ERP systems are enterprise systems and should be driven and owned by the Business and not by the technologists
      • ERP Super Users should strive to support and satisfy four objectives:
        • Automation of business processes to improve productivity
        • Information to enable better decision making
        • Education of best practises and developments around ERP
        • Transformation of how to do business using ERP as an enabler
    Empowerment: ERP Super Users and Super User Groups
  • 7.
    • 2. THE NEED FOR ERP SUPER USERS
    • ERP Super User is a role within a job
    • It is not time consuming but the benefits can be huge
    • ERP knowledge combined with the functional knowledge is a powerful combination
    • Cheaper option than additional Apps resources or consultants
    Empowerment: ERP Super Users and Super User Groups
  • 8.
    • 2. THE NEED FOR ERP SUPER USERS
      • Key activities which can be undertaken by ERP Super Users
      • Drive greater value from your ERP system: • Business Process - manager of the business processes for selected area. Working with IT (Apps) team to promote further automation and process streamlining • Module owner / manager - controls access to own functional modules • Change agent - a positive and active force for change programmes
    Empowerment: ERP Super Users and Super User Groups
  • 9.
    • 2. THE NEED FOR ERP SUPER USERS
      • Educator - updating colleagues at all levels on the further capabilities, updates
    • Training - consulted on implementation training plans and ongoing training for current and new users
    • Solutions - leading Business side and jointly delivering with IT (Apps) a cost benefit analysis for all significant spending on ERP
    • Engagement model - regular meeting with appropriate levels on the IT (Apps) team to fix issues and planning around ERP
    Empowerment: ERP Super Users and Super User Groups
  • 10.
    • 2. THE NEED FOR ERP SUPER USERS
      • • Housekeeping - assuring housekeeping routines and data quality standards maintenance
      • • Custodianship model - supporting the clarity of roles and responsibilities of the Business side and IT (Apps) side in the ERP space
      • Intranet Site - championing continuous improvement in the use of ERP and communicating updates to users
    Empowerment: ERP Super Users and Super User Groups
  • 11.
    • 2. THE NEED FOR ERP SUPER USERS • Rapid reaction - coordinates the Business side on serious incidents and extraordinary requirements • SMEs - Subject Matter Experts for the implementation team and for upgrades and major enhancements • Support System - 1st line support and monitors active support tickets and expedites • Super User Group - member of the functional Super User Group
    Empowerment: ERP Super Users and Super User Groups
  • 12.
    • 2. THE NEED FOR ERP SUPER USERS
    • Reporting - working closely with the IT (Apps) team to meet functional reporting needs in the most cost effective way and controlling access to reporting tools
    • ERP Super Users combine their applications skills with business expertise in a cost effective way to drive greater value from ERP
    • They are a shining example of empowerment in an organisation. Once the big hole is filled in, it’s time to start building on secure ground
    • A natural evolution is the formation of functional Super User Groups
    Empowerment: ERP Super Users and Super User Groups
  • 13.
    • 3. SELECTION & DEVELOPMENT OF ERP SUPER USERS
      • Selecting Super Users
        • Identify skilled users on the business side
        • Talk to business analysts and IT (Apps) team about candidates
        • Young energetic professionals
        • Need ‘doers’
        • Not too senior – not too junior
        • Passionate about ERP and their work
        • A role within a job
    Empowerment: ERP Super Users and Super User Groups
  • 14.
    • 3. SELECTION & DEVELOPMENT OF ERP SUPER USERS
      • Developing Super Users - Ideas
        • Functional configuration training
        • Support ticket system
        • Business analysis
        • Cost Benefit analysis
        • ERP Reporting Tools & Strategy
        • Housekeeping
        • Data and databases
        • Change management
        • Custodian and Engagement models
    Empowerment: ERP Super Users and Super User Groups
  • 15.
    • 4. ERP SUPER USER GROUPS
      • OPERATING GUIDELINES
        • Vision
        • Objectives
        • Benefits
        • Ownership
        • Structure
        • Processes
        • Customers
        • Training and Education
        • Communication
        • Short Term Requirements
    Empowerment: ERP Super Users and Super User Groups
  • 16.
    • 4. ERP SUPER USER GROUPS
          • Vision
    • “ To be acknowledged as the { ERP } Applications user experts in {My Org}”
    Empowerment: ERP Super Users and Super User Groups
  • 17.
    • 4. ERP SUPER USER GROUPS
      • Objectives
      • Define the overall vision of the ERP Super User Group (SUG)
      • Set by SUG with inputs from customers
      • Compatible with those of other user groups
      • SUG measures whether objectives are being met
      • To embrace organisational values and behaviours
    Empowerment: ERP Super Users and Super User Groups
  • 18.
    • 4. ERP SUPER USER GROUPS
      • Benefits
      • Efficiency savings can be identified
      • Championed at Senior Management level
      • The SUG will act as customer to ERP Vendor
      • Understanding of funding and input into prioritisation of change requests
      • Provides a forum to share best practice
      • Identification of cost savings and business process improvement implementation
      • Common training requirements are easily identified
    Empowerment: ERP Super Users and Super User Groups
  • 19.
    • 4. ERP SUPER USER GROUPS
      • Ownership
        • The SUG to be owned and driven by the business
        • Overall champion should be at senior management level
        • The SUG leader is to be nominated by the business
        • The Change Agent – ERP Applications Support Manager
        • Organisation– All functional Super Users
    Empowerment: ERP Super Users and Super User Groups
  • 20.
    • 4. ERP SUPER USER GROUPS
      • Structure
        • SUG Champion at senior level
        • SUG Leader from the business side
        • Super Users form the group by functional area e.g. Financials
        • Supported by the IT (Apps) team
        • Associate members on an ad hoc basis
    Empowerment: ERP Super Users and Super User Groups
  • 21.
    • 4. ERP SUPER USER GROUPS
      • Processes
      • Review support call issues
      • Change request prioritisation for functional area
      • Review projects relating to functional modules
      • Develop, review and implement procedures
      • Clarification of existing application processes
      • Representation in new and planned project committees
    Empowerment: ERP Super Users and Super User Groups
  • 22.
    • 4. ERP SUPER USER GROUPS
      • Customers:
      • All ERP functional application users
      • Senior management team
      • All dependent functional areas
      • Suppliers
      • External users
      • Auditors – internal and external
    Empowerment: ERP Super Users and Super User Groups
  • 23.
    • 4. ERP SUPER USER GROUPS
      • Training and Education
      • Identification of knowledge gaps for:
        • Management
        • Super Users
        • Users
      • Knowledge sharing
      • ERP presentations
      • Move emphasis from data entry to reporting
      • Training:
        • Cost effective
        • Requirement led
    Empowerment: ERP Super Users and Super User Groups
  • 24.
    • 4. ERP SUPER USER GROUPS
      • Communication
      • ERP Super User Steering Group – quarterly meeting
      • ERP Super User Group – quarterly meeting with action points
      • Super User community
      • User community
      • Actions not Minutes
    Empowerment: ERP Super Users and Super User Groups
  • 25.
    • 4. ERP SUPER USER GROUPS
      • Short Term Requirements
      • Business commitment
      • Identify ERP Super Users
      • Identify ERP module owners per function
      • ERP Super Users to use support call system
      • Super User responsibilities to be agreed
      • Super User training
      • Business to define organisational reporting requirements
    Empowerment: ERP Super Users and Super User Groups
  • 26.
    • John McGrann – Contact details
    • SKYPE ID: driveerp
    • LinkedIn: http://www.linkedin.com/in/johnmcgrann
    • Website: www.DriveERP.com
    • Twitter: http://twitter.com/John_McGrann
    • Blog: http://driveerp.blogspot.com/
    • email: [email_address]
    Empowerment: ERP Super Users and Super User Groups