50 Ways To Drive ERP Systems To Success <ul><li>50 Ways To Drive ERP Systems To Success </li></ul><ul><li>John McGrann MBA...
50 Ways To Drive ERP Systems To Success <ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul><ul><li>15 year...
50 Ways To Drive ERP Systems To Success <ul><li>AGENDA </li></ul><ul><li>BACKGROUND </li></ul><ul><li>CURRENT PERCEPTION O...
50 Ways To Drive ERP Systems To Success <ul><li>Recent LinkedIN.com  poll : </li></ul><ul><li>32% -  Real Cash  Benefit  /...
50 Ways To Drive ERP Systems To Success <ul><li>Quotes: </li></ul><ul><li>« Our Accounting Reporting System is in Excel » ...
50 Ways To Drive ERP Systems To Success <ul><li>BACKGROUND OF ERP PERFORMANCE </li></ul><ul><ul><li>Enterprise Resource Pl...
50 Ways To Drive ERP Systems To Success <ul><li>KEY OBJECTIVES FOR ERP SYSTEMS </li></ul><ul><ul><li>Automating  processes...
50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Techno...
50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Reason...
50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Reason...
50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Why do people w...
<ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Individual performance </li></ul></ul><ul><ul><ul><li>2...
50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Organisation ER...
50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Organisation ER...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Actually Mana...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Successful Ch...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Successful Ch...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Leading a Sup...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Measuring Suc...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>KPIs  example...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Info...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Info...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Info...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Process Impro...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Reporting and...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Empowerment a...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Empowerment a...
50 Ways To Drive ERP Systems To Success  <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Change Contr...
50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Project Manag...
50 Ways To Drive ERP Systems To Success  <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Management I...
50 Ways To Drive ERP Systems To Success  <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>OPI </li></ul></ul><ul><ul><li>Excel4...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS  </li></ul><ul><ul><li>Performance  Optimisation Management ...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS  </li></ul><ul><ul><li>Excel4Apps – GL Wand </li></ul></ul><...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS  </li></ul><ul><ul><li>STT Trainer </li></ul></ul><ul><ul><u...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS   </li></ul><ul><ul><li>NET(net) </li></ul></ul><ul><ul><ul>...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Outsourcing – Support & Developments s...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><li>Automate - Informate - Educate – Transform...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Use Intranet for Support Service Reque...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Set Up ERP Crack team  </li></ul></ul>...
50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Intranet for ERP </li></ul></ul><ul><u...
50 Ways To Drive ERP Systems To Success  <ul><li>ERP SELECTION  </li></ul><ul><ul><li>References  </li></ul></ul><ul><ul><...
50 Ways To Drive ERP Systems To Success 40 <ul><li>BEST IN CLASS - Traits </li></ul><ul><ul><li>Standardised approach to E...
50 Ways To Drive ERP Systems To Success <ul><li>BEST IN CLASS - Results </li></ul><ul><ul><li>Best-in-Class companies atta...
50 Ways To Drive ERP Systems To Success Any Questions
<ul><li>SERVICES OF DRIVE ERP </li></ul><ul><ul><li>Interim Management  </li></ul></ul><ul><ul><li>Consultancy  </li></ul>...
<ul><li>John McGrann MBA ACMA AIMC  </li></ul><ul><li>www.DriveERP.com </li></ul><ul><li>+357 96-728265 </li></ul><ul><li>...
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50 Ways To Drive ERP Systems To Success

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50 Ways To Drive ERP Systems To Success

  1. 1. 50 Ways To Drive ERP Systems To Success <ul><li>50 Ways To Drive ERP Systems To Success </li></ul><ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul>
  2. 2. 50 Ways To Drive ERP Systems To Success <ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>CEO </li></ul><ul><li>15 years Oracle Applications Manager experience </li></ul><ul><li>Projects / Support / Change Management </li></ul><ul><li>Chartered Management Accountant </li></ul><ul><li>MBA Financial Management </li></ul><ul><li>Public sector clients: MoD / Rent Service / Network Rail </li></ul><ul><li>Private include: General Electric / Canon / TUI /Saudi Telecom </li></ul><ul><li>Owner: www.DriveERP.com </li></ul><ul><li>Owner: LinkedIN group - Drive ERP </li></ul><ul><li>6 Subgroups </li></ul>
  3. 3. 50 Ways To Drive ERP Systems To Success <ul><li>AGENDA </li></ul><ul><li>BACKGROUND </li></ul><ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><li>ERP TOP TOOLS </li></ul><ul><li>ERP SELECTION </li></ul><ul><li>DRIVE ERP SERVICES </li></ul>
  4. 4. 50 Ways To Drive ERP Systems To Success <ul><li>Recent LinkedIN.com poll : </li></ul><ul><li>32% - Real Cash Benefit / Cannot Live Without It </li></ul><ul><li>68% - Too Complex / Little Value / In Learning Mode </li></ul>
  5. 5. 50 Ways To Drive ERP Systems To Success <ul><li>Quotes: </li></ul><ul><li>« Our Accounting Reporting System is in Excel » </li></ul><ul><li>« I asked the same question using 3 Oracle reporting tools and got 3 different answers » </li></ul><ul><li>« We put Oracle Financials in before…and took it out again» </li></ul><ul><li>« We have 3 Access databases for every employee » </li></ul>
  6. 6. 50 Ways To Drive ERP Systems To Success <ul><li>BACKGROUND OF ERP PERFORMANCE </li></ul><ul><ul><li>Enterprise Resource Planning (ERP) </li></ul></ul><ul><ul><ul><li>Manage resources, information, and functions ideally from a single database </li></ul></ul></ul><ul><ul><ul><li>Vendors include best practices </li></ul></ul></ul><ul><ul><ul><li>Technical performance is good </li></ul></ul></ul><ul><ul><ul><li>Business performance is variable </li></ul></ul></ul><ul><ul><ul><li>Circa. 40% of claim that their ERP systems add real value to their bottom line </li></ul></ul></ul>
  7. 7. 50 Ways To Drive ERP Systems To Success <ul><li>KEY OBJECTIVES FOR ERP SYSTEMS </li></ul><ul><ul><li>Automating processes - cost savings, streamlining and standardising </li></ul></ul><ul><ul><li>Informing stakeholders (reporting) - effective information for competitive advantage </li></ul></ul><ul><ul><li>Educating users and managers – utilise the full potential of ERP </li></ul></ul><ul><ul><li>Transforming the way business is done – use ERP to change for the better </li></ul></ul>
  8. 8. 50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Technology vs. Business View </li></ul></ul><ul><ul><ul><li>Divide between the IT and business teams </li></ul></ul></ul><ul><ul><ul><li>IT deliver the system and subsequently support it </li></ul></ul></ul><ul><ul><ul><li>Business settles for Go Live functionality </li></ul></ul></ul><ul><ul><ul><li>Job gets done albeit in an inefficient manner and frustration sets in </li></ul></ul></ul><ul><ul><ul><li>Ownership and management of the enterprise system is unclear </li></ul></ul></ul><ul><ul><ul><li>Capabilities of the system unknown & slow progress </li></ul></ul></ul><ul><ul><ul><li>ERP vendor is likely to be blamed for the lack of success </li></ul></ul></ul>
  9. 9. 50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Reasons For Performance Shortfall - Signs </li></ul></ul><ul><ul><ul><li>Heavy customizations </li></ul></ul></ul><ul><ul><ul><li>Lack of planning and management </li></ul></ul></ul><ul><ul><ul><li>Disgruntled users </li></ul></ul></ul><ul><ul><ul><li>Ad hoc ancillary systems in MS Excel and MS Access </li></ul></ul></ul><ul><ul><ul><li>Array of reporting tools </li></ul></ul></ul><ul><ul><ul><li>Problematic interfaces </li></ul></ul></ul><ul><ul><ul><li>IT driven </li></ul></ul></ul>
  10. 10. 50 Ways To Drive ERP Systems To Success <ul><li>CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE </li></ul><ul><ul><li>Reasons For Performance Shortfall </li></ul></ul><ul><ul><ul><li>Independent business units and politics </li></ul></ul></ul><ul><ul><ul><li>Lack of management or leadership </li></ul></ul></ul><ul><ul><ul><li>Business process issues </li></ul></ul></ul><ul><ul><ul><li>ERP evaluation failure </li></ul></ul></ul><ul><ul><ul><li>Lack of effective change management </li></ul></ul></ul><ul><ul><ul><li>Not measuring success </li></ul></ul></ul><ul><ul><ul><li>Poor data </li></ul></ul></ul><ul><ul><ul><li>Poor role definition </li></ul></ul></ul><ul><ul><ul><li>Lack of an effective reporting strategy </li></ul></ul></ul><ul><ul><ul><li>Lack of empowerment </li></ul></ul></ul><ul><ul><ul><li>Ineffective change control </li></ul></ul></ul>
  11. 11. 50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Why do people who ostensibly have the same start in the career race perform at different levels? </li></ul></ul><ul><ul><li>Why are so many organizations failing to perform to a high level in automating processes, informing stakeholders (reporting), educating users and managers, and positively transforming the way business is done? </li></ul></ul><ul><ul><li>Surely these are the key objectives for all ERP systems? </li></ul></ul>
  12. 12. <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Individual performance </li></ul></ul><ul><ul><ul><li>20% contribution of performance is trained and learned skills - basics </li></ul></ul></ul><ul><ul><ul><li>80% our personal skills - the drivers – including: </li></ul></ul></ul><ul><ul><ul><ul><li>Decision making ability and judgement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Leadership </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Assertiveness </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Coping with stress </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Enthusiasm and energy (Passion) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Motivation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Team building </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Self-confidence </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Initiative </li></ul></ul></ul></ul>50 Ways To Drive ERP Systems To Success
  13. 13. 50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Organisation ERP Performance </li></ul></ul><ul><ul><ul><li>Share the same basics including </li></ul></ul></ul><ul><ul><ul><li>Technical infrastructure </li></ul></ul></ul><ul><ul><ul><li>Qualified IT and applications staff </li></ul></ul></ul><ul><ul><ul><li>Competent users </li></ul></ul></ul><ul><ul><ul><li>Project methodology </li></ul></ul></ul><ul><ul><ul><li>Systems integrator </li></ul></ul></ul><ul><ul><ul><li>Same ERP application </li></ul></ul></ul><ul><ul><li>What are the drivers for ERP performance success? </li></ul></ul>
  14. 14. 50 Ways To Drive ERP Systems To Success <ul><li>PEOPLE DRIVE ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Organisation ERP Performance - the drivers </li></ul></ul><ul><ul><ul><li>Actually Managing ERP Applications - as an investment </li></ul></ul></ul><ul><ul><ul><li>Successful Change Management - people are key </li></ul></ul></ul><ul><ul><ul><li>Leading a Support Team - proactive not reactive </li></ul></ul></ul><ul><ul><ul><li>Measuring Success and Value for Money - monitoring performance </li></ul></ul></ul><ul><ul><ul><li>Data and Information - planning and managing </li></ul></ul></ul><ul><ul><ul><li>Customers and Collaboration - working together for the benefit of all </li></ul></ul></ul><ul><ul><ul><li>Reporting and Business Intelligence - the right tools for the job </li></ul></ul></ul><ul><ul><ul><li>Empowerment and Super Users - unleash skills and passion </li></ul></ul></ul><ul><ul><ul><li>Change Control and Value for Money - cost benefit analysis </li></ul></ul></ul><ul><ul><ul><li>Project Management Kept Simple - a few tips </li></ul></ul></ul><ul><ul><ul><li>Process Improvement - continuous and alignment with applications </li></ul></ul></ul><ul><ul><ul><li>Management Information Systems - efficient and effective systems </li></ul></ul></ul>
  15. 15. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Actually Managing ERP Systems </li></ul></ul><ul><ul><ul><li>Who owns your ERP applications? IT or the Business? </li></ul></ul></ul><ul><ul><ul><li>Who manages your ERP applications? </li></ul></ul></ul><ul><ul><ul><li>What is the Strategy for ERP applications? </li></ul></ul></ul><ul><ul><ul><li>How much will you spend on your ERP applications over 10 years? </li></ul></ul></ul><ul><ul><ul><li>Who are your customers? </li></ul></ul></ul><ul><ul><ul><li>What is your customisations policy? </li></ul></ul></ul><ul><ul><ul><li>Is your ERP Applications strategy aligned to business / corporate plans? </li></ul></ul></ul><ul><ul><ul><li>Is your support team purely reactive? </li></ul></ul></ul><ul><ul><ul><li>What % of the potential of ERP are you utiliisng? </li></ul></ul></ul><ul><ul><ul><li>How does your OERPperformance compare against prior years? Other orgs? </li></ul></ul></ul><ul><ul><ul><li>Budgeting and MI reports? </li></ul></ul></ul><ul><ul><ul><li>Do you implement change successfully? </li></ul></ul></ul><ul><ul><ul><li>Is your user community empowered? </li></ul></ul></ul>
  16. 16. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Successful Change Management </li></ul></ul><ul><ul><ul><li>Traditionally change management around ERP applications projects means: </li></ul></ul></ul><ul><ul><ul><ul><li>Communicating features and benefits of the new system </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Training, education, and external information programmes </li></ul></ul></ul></ul><ul><ul><ul><ul><li>New organisational structures, policies, and procedures </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Monitoring and evaluating the organisation's performance </li></ul></ul></ul></ul>
  17. 17. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Successful Change Management - Winning the Change Game </li></ul></ul><ul><ul><ul><li>Firing up The Team! - Create a sense of urgency and crisis. You need targets and accountabilities </li></ul></ul></ul><ul><ul><ul><li>Leaders on and off the pitch! - Create from the powerful and influential and make it visible </li></ul></ul></ul><ul><ul><ul><li>A Vision of Glory! - Make the vision feasible, desirable, focused and flexible </li></ul></ul></ul><ul><ul><ul><li>Roaring on the Team! - A simple message using many channels with leaders setting an example </li></ul></ul></ul><ul><ul><ul><li>Battling and Dominating! – Align systems and organisation to the vision, and deal with troublesome managers </li></ul></ul></ul><ul><ul><ul><li>Goals! – Celebrate and communicate short term wins </li></ul></ul></ul><ul><ul><ul><li>More pressure! More goals! – Create more change, success and leaders </li></ul></ul></ul><ul><ul><ul><li>The Winning Mentality! – Make successful change part of the culture </li></ul></ul></ul>
  18. 18. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Leading a Support Team </li></ul></ul><ul><ul><ul><li>IT function? </li></ul></ul></ul><ul><ul><ul><li>IT or Business background for Support Team analysts? </li></ul></ul></ul><ul><ul><ul><li>Reactive or proactive? </li></ul></ul></ul><ul><ul><ul><li>Efficiency of the support function </li></ul></ul></ul><ul><ul><ul><li>Measure solutions and financial benefits - Celebrate and communicate </li></ul></ul></ul><ul><ul><ul><li>Cost benefit analysis & Customisations - undertake for all changes </li></ul></ul></ul><ul><ul><ul><li>Flexible staff - multiple modules and be trained in the drivers </li></ul></ul></ul><ul><ul><ul><li>Cost or profit centre - for benchmarking and efficiency analysis </li></ul></ul></ul><ul><ul><ul><li>Consider using spare capacity as a service provider externally </li></ul></ul></ul><ul><ul><ul><li>Outsource – counter it on the basis of cost, continuity, communications, loyalty </li></ul></ul></ul>
  19. 19. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Measuring Success & Value for Money </li></ul></ul><ul><ul><ul><li>Measure effectiveness and efficiency of your support team </li></ul></ul></ul><ul><ul><ul><li>Analysis of customers and users costs and efficiency savings </li></ul></ul></ul><ul><ul><ul><li>Analysis of Service Requests (internal and external) </li></ul></ul></ul><ul><ul><ul><li>Benchmarking internally and externally </li></ul></ul></ul><ul><ul><ul><li>KPIs </li></ul></ul></ul><ul><ul><ul><ul><li>Aligned with business goals and success </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Quantifiable </li></ul></ul></ul></ul><ul><ul><ul><li>Key customer metrics </li></ul></ul></ul><ul><ul><ul><ul><li>Satisfaction </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Retention </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Profitability </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SLA compliance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Call resolution </li></ul></ul></ul></ul>
  20. 20. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>KPIs examples </li></ul></ul><ul><ul><ul><li>Return on Investment </li></ul></ul></ul><ul><ul><ul><li>Service Requests Analysis & SLAs </li></ul></ul></ul><ul><ul><ul><li>Efficiency Analysis </li></ul></ul></ul><ul><ul><ul><li>Support Hour Cost </li></ul></ul></ul><ul><ul><ul><li>Development Hour Cost </li></ul></ul></ul><ul><ul><ul><li>Efficiency Savings </li></ul></ul></ul><ul><ul><ul><li>Production Change Request Analysis </li></ul></ul></ul><ul><ul><ul><li>Customer / User Analysis </li></ul></ul></ul><ul><ul><ul><li>Training Provision Analysis </li></ul></ul></ul><ul><ul><ul><li>Benchmarking - Oracle Service Requests (Metalinlnk) </li></ul></ul></ul><ul><ul><ul><li>Benchmarking - Aberdeen Group </li></ul></ul></ul>
  21. 21. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Information </li></ul></ul><ul><ul><ul><li>Management information is data processed to make informed decisions </li></ul></ul></ul><ul><ul><ul><li>Much of MI is useless for that purpose </li></ul></ul></ul><ul><ul><ul><li>The repetitive production of data should be vigorously questioned </li></ul></ul></ul><ul><ul><ul><li>Data and technology are not ends in themselves </li></ul></ul></ul><ul><ul><ul><li>Data Migration - significant amount of planning </li></ul></ul></ul><ul><ul><ul><ul><li>Identifying the data to be migrated </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Determining the timing of data migration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Generating the data templates </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Freezing the tools for data migration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deciding on migration related setups </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deciding on data archiving and purging </li></ul></ul></ul></ul>
  22. 22. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Information </li></ul></ul><ul><ul><ul><li>Data Quality </li></ul></ul></ul><ul><ul><ul><li>Ensure data quality is maintained in your ERP system </li></ul></ul></ul><ul><ul><ul><li>Get it right first time and keep it right </li></ul></ul></ul><ul><ul><ul><li>Invest in a data quality audit tool and report back to users </li></ul></ul></ul><ul><ul><ul><li>Archiving and purging policy that works </li></ul></ul></ul><ul><ul><ul><li>Ensure users have regular and effective housekeeping routines </li></ul></ul></ul><ul><ul><li>Database performance </li></ul></ul><ul><ul><ul><li>DBAs do a fine job but make sure they are being proactive in optimising database performance. </li></ul></ul></ul>
  23. 23. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Data and Information - Oracle 11g database </li></ul></ul><ul><ul><ul><li>11g Data Masking </li></ul></ul></ul><ul><ul><ul><li>Oracle Database Partitioning </li></ul></ul></ul><ul><ul><ul><li>Information Lifecycle management </li></ul></ul></ul><ul><ul><ul><li>11g Compression </li></ul></ul></ul><ul><ul><ul><li>Oracle Database Vault </li></ul></ul></ul><ul><ul><ul><li>Oracle Transparent Data Encryption </li></ul></ul></ul><ul><ul><ul><li>Data Profiling and Anomaly Detection </li></ul></ul></ul><ul><ul><ul><li>11g Database Replay </li></ul></ul></ul><ul><ul><ul><li>SQL performance analyser: Real Application Testing </li></ul></ul></ul><ul><ul><ul><li>11g Active Data Guard </li></ul></ul></ul>
  24. 24. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Process Improvement </li></ul></ul><ul><ul><ul><li>ERP vendors have standard business processes - best practise </li></ul></ul></ul><ul><ul><ul><li>Organisations may choose to adopt standardised processes or customise </li></ul></ul></ul><ul><ul><ul><li>Customisations are expensive to develop and support long term </li></ul></ul></ul><ul><ul><ul><li>Customisations are a risk during upgrades </li></ul></ul></ul><ul><ul><ul><li>Neglecting to map current business processes main reason for failure </li></ul></ul></ul><ul><ul><ul><li>Thorough business process analysis before selecting an ERP vendor </li></ul></ul></ul><ul><ul><ul><li>Link each current organizational process to the organization's strategy </li></ul></ul></ul><ul><ul><ul><li>Analyse the effectiveness of each process </li></ul></ul></ul><ul><ul><ul><li>Understand the automated solutions available </li></ul></ul></ul><ul><ul><ul><li>Integrate the business and application process for training and support </li></ul></ul></ul><ul><ul><ul><li>Continuous review of key processes by business and applications team </li></ul></ul></ul>
  25. 25. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and Collaboration </li></ul></ul><ul><ul><ul><li>Big impact on systems performance as they consume your resources </li></ul></ul></ul><ul><ul><ul><li>Traditional view of a customer (external): </li></ul></ul></ul><ul><ul><ul><ul><li>Consumer of your goods and services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Pay for your goods or services </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Able to choose other suppliers </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Unprofitable or troublesome you can end the relationship </li></ul></ul></ul></ul><ul><ul><ul><ul><li>There is a legal agreement </li></ul></ul></ul></ul><ul><ul><li>Internal Customers </li></ul></ul><ul><ul><ul><ul><li>Executive level managers are customers for ERP systems </li></ul></ul></ul></ul><ul><ul><ul><ul><li>If you are not a customer - then you are a user </li></ul></ul></ul></ul>
  26. 26. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and Collaboration </li></ul></ul><ul><ul><ul><li>Define Customers vs. Users (esp. Internal services) </li></ul></ul></ul><ul><ul><ul><li>Set up an Engagement Model - right ERP project and/or support team members meet the right business users at the right levels </li></ul></ul></ul><ul><ul><ul><li>Report back on customer MI - discuss ERP management information </li></ul></ul></ul><ul><ul><ul><li>Manage Reporting Strategy jointly </li></ul></ul></ul><ul><ul><ul><li>Set up a Custodianship Model </li></ul></ul></ul>
  27. 27. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Customers and Collaboration - Set up a Custodianship Model </li></ul></ul><ul><ul><ul><li>Defines roles, responsibilities, duties, and relationships </li></ul></ul></ul><ul><ul><ul><li>Without it - chaos reigns </li></ul></ul></ul><ul><ul><ul><li>Business Partners own business processes and controls </li></ul></ul></ul><ul><ul><ul><li>ERP teams implement and maintain them </li></ul></ul></ul><ul><ul><ul><li>Business Partners authorise access to their modules - ERP teams grant </li></ul></ul></ul><ul><ul><ul><li>Business Partners own application data - ERP teams monitor data </li></ul></ul></ul><ul><ul><ul><li>ERP teams are custodians & managers for live ERP applications. </li></ul></ul></ul><ul><ul><ul><li>ERP team authority is delegated from the IT Senior Leadership Team </li></ul></ul></ul><ul><ul><ul><li>All actions are aimed at benefiting the whole of the organisation </li></ul></ul></ul><ul><ul><ul><li>Manage Reporting Strategy – constant agenda item </li></ul></ul></ul>
  28. 28. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Reporting and Business Intelligence </li></ul></ul><ul><ul><ul><li>Defined by the business – the WHAT </li></ul></ul></ul><ul><ul><ul><li>Delivered by IT apps team – the HOW </li></ul></ul></ul><ul><ul><ul><li>Partnership: Align with the company Reporting Strategy </li></ul></ul></ul><ul><ul><ul><ul><li>Top down…bottom up approach </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Utilise best practice </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deploy appropriate reporting tools </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Baseline current reporting </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Change request raised and fully scrutinised for value for money </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Detailed analysis </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Agreed solution - effective and efficient </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Controlled development </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Fully tested </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deployed in production </li></ul></ul></ul></ul>
  29. 29. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Empowerment and Super Users 1 </li></ul></ul><ul><ul><li>Super Users </li></ul></ul><ul><ul><ul><li>Skilled end users developed to maximise benefits from ERP </li></ul></ul></ul><ul><ul><ul><li>Are users too reliant on IT support staff? </li></ul></ul></ul><ul><ul><ul><li>Subject Matter Experts and passionate ERP users </li></ul></ul></ul><ul><ul><ul><li>Users > Super Users > Support Team > Vendor Support </li></ul></ul></ul><ul><ul><ul><li>Role of the Super User </li></ul></ul></ul><ul><ul><ul><li>Selection of Super User </li></ul></ul></ul><ul><ul><ul><li>Training and Development </li></ul></ul></ul><ul><ul><ul><li>Super User Groups </li></ul></ul></ul><ul><ul><ul><li>Custodian of module including set up </li></ul></ul></ul><ul><ul><ul><li>Resolves process vs. Systems issues </li></ul></ul></ul>
  30. 30. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Empowerment and Super Users 2 </li></ul></ul><ul><ul><li>Super User Groups (SUGs) </li></ul></ul><ul><ul><ul><li>A Vision - To be acknowledged as the user experts in the organisation </li></ul></ul></ul><ul><ul><ul><li>Big Picture - Fit in the ERP space in the organisation </li></ul></ul></ul><ul><ul><ul><li>Objectives - it must pay for itself with effective solutions </li></ul></ul></ul><ul><ul><ul><li>Benefits - Voice of the users, process improvements, efficiencies, best practise </li></ul></ul></ul><ul><ul><ul><li>Ownership - By the business </li></ul></ul></ul><ul><ul><ul><li>Structure - Relationships with other groups and stakeholders </li></ul></ul></ul><ul><ul><ul><li>Processes - Change requests, support calls analysis, review </li></ul></ul></ul><ul><ul><ul><li>Customers - Users, management, auditors, functions, stakeholders. </li></ul></ul></ul><ul><ul><ul><li>Training and Education - Knowledge sharing. Presentations, user training </li></ul></ul></ul>
  31. 31. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Change Control and Value for Money </li></ul></ul><ul><ul><ul><li>Safeguard the Production environment & designs </li></ul></ul></ul><ul><ul><ul><li>Disciplined environment – timely changes </li></ul></ul></ul><ul><ul><ul><li>Stakeholder buy-in & documented </li></ul></ul></ul><ul><ul><ul><li>Clear impact and potential risks </li></ul></ul></ul><ul><ul><ul><li>Consult all impacted </li></ul></ul></ul><ul><ul><ul><li>Management and contractual approvals </li></ul></ul></ul><ul><ul><ul><li>Auditable records of changes </li></ul></ul></ul><ul><ul><ul><li>Minimise outages & release overheads </li></ul></ul></ul><ul><ul><ul><li>Cost Benefits Analysis per change </li></ul></ul></ul>
  32. 32. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Project Management Kept Simple </li></ul></ul><ul><ul><ul><li>Keep them as simple as possible </li></ul></ul></ul><ul><ul><ul><li>Make effective change management a key objective </li></ul></ul></ul><ul><ul><ul><li>Develop partnership between project team and all stakeholders </li></ul></ul></ul><ul><ul><ul><li>Set expectations at the correct level </li></ul></ul></ul><ul><ul><ul><li>Get the necessary budget </li></ul></ul></ul><ul><ul><ul><li>Make sure key business resources are available </li></ul></ul></ul><ul><ul><ul><li>Plan well but be flexible </li></ul></ul></ul><ul><ul><ul><li>Meet obstacles head on and remove them </li></ul></ul></ul><ul><ul><ul><li>Keep reports and meetings as brief as possible </li></ul></ul></ul>
  33. 33. 50 Ways To Drive ERP Systems To Success <ul><li>THE DRIVERS OF ERP PERFORMANCE SUCCESS </li></ul><ul><ul><li>Management Information Systems </li></ul></ul><ul><ul><ul><li>Decision support systems, resource and people management applications (ERP), project management, and database retrieval applications </li></ul></ul></ul><ul><ul><ul><li>Key developments in management information include: </li></ul></ul></ul><ul><ul><ul><ul><li>100% CEOs - Non Financial Indicators were vital </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Balance Scorecard - For measurement of: </li></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Customers </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Financial </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Learning / Growth </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>HR Management </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Internal Operations / Processes </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Social / Community </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Corporate Governance </li></ul></ul></ul></ul></ul>
  34. 34. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>OPI </li></ul></ul><ul><ul><li>Excel4Apps – GL Wand </li></ul></ul><ul><ul><li>STT Trainer </li></ul></ul><ul><ul><li>NET (net) </li></ul></ul><ul><ul><li>Outsourcing </li></ul></ul><ul><ul><li>Automate - Informate - Educate – Transformate </li></ul></ul><ul><ul><li>Use Intranet for Support Service Requests </li></ul></ul><ul><ul><li>Set Up Crack team </li></ul></ul><ul><ul><li>ERP on company intranet </li></ul></ul>
  35. 35. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Performance Optimisation Management System </li></ul></ul><ul><ul><ul><li>BusinessView </li></ul></ul></ul><ul><ul><ul><li>Methodology & Application all in one! </li></ul></ul></ul><ul><ul><ul><li>For all IT and business support teams </li></ul></ul></ul><ul><ul><ul><li>Manage Efficiency, Activities, Customers and Cost </li></ul></ul></ul><ul><ul><ul><li>Support Ticket management </li></ul></ul></ul><ul><ul><ul><li>Contracts and SLAs management </li></ul></ul></ul><ul><ul><ul><li>Assets and inventory management </li></ul></ul></ul><ul><ul><ul><li>Projects & Change control </li></ul></ul></ul><ul><ul><ul><li>Super reporting! </li></ul></ul></ul><ul><ul><ul><li>Free Online Demo! </li></ul></ul></ul>
  36. 36. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Excel4Apps – GL Wand </li></ul></ul><ul><ul><ul><li>Proven Excel based Oracle GL Reporting tool </li></ul></ul></ul><ul><ul><ul><li>Finance departments using 11i or R12 Oracle GL </li></ul></ul></ul><ul><ul><ul><li>Easily Create, Edit and Publish Finance Reports in Excel </li></ul></ul></ul><ul><ul><ul><li>While Connected to Oracle GL </li></ul></ul></ul><ul><ul><ul><li>Easy to Install and Maintain </li></ul></ul></ul><ul><ul><ul><li>No Training Required </li></ul></ul></ul><ul><ul><ul><li>Easy to Use, Tightly Integrated and Secure </li></ul></ul></ul><ul><ul><ul><li>GL Wand Reports are Refreshable on Demand </li></ul></ul></ul><ul><ul><ul><li>Free 1 Month Trial! </li></ul></ul></ul>
  37. 37. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>STT Trainer </li></ul></ul><ul><ul><ul><li>Create simulation-based training for business software applications </li></ul></ul></ul><ul><ul><ul><li>Develop innovative business training for employees </li></ul></ul></ul><ul><ul><ul><ul><li>Increased productivity </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Efficient training deployment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Successful project management </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Faster return on IT investment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Modes – training, demo, assessment, live help </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Video, audio, presentations, web content, flash files </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Different languages </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Deliver online or in classroom </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Free Online Demo! </li></ul></ul></ul></ul>
  38. 38. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>NET(net) </li></ul></ul><ul><ul><ul><li>Specializes in vendor contract lifecycle management and optimization services </li></ul></ul></ul><ul><ul><ul><li>Recognized as an industry leader </li></ul></ul></ul><ul><ul><ul><li>Review, analyze and optimize core enterprise IT contracts </li></ul></ul></ul><ul><ul><ul><li>Offering cost free initial assessments </li></ul></ul></ul><ul><ul><ul><li>Delivering in excess of 33% savings for clients on new and existing IT agreements including: </li></ul></ul></ul><ul><ul><li>Cisco Smart Microsoft Symantec Apple SAP Oracle Lawson </li></ul></ul><ul><ul><li>SF.com Siebel NetSuite AT & T Verizon Sprint POS HCM ECM </li></ul></ul>
  39. 39. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Outsourcing – Support & Developments services </li></ul></ul><ul><ul><ul><li>Cost savings </li></ul></ul></ul><ul><ul><ul><li>Billable hours </li></ul></ul></ul><ul><ul><ul><li>Utilise as needed </li></ul></ul></ul><ul><ul><ul><li>Wider skill base </li></ul></ul></ul><ul><ul><ul><li>Usually 24/7 support </li></ul></ul></ul><ul><ul><ul><li>MI reports </li></ul></ul></ul><ul><ul><ul><li>SLAs </li></ul></ul></ul><ul><ul><ul><li>Flexible staffing </li></ul></ul></ul><ul><ul><ul><li>Client focus on core functions </li></ul></ul></ul><ul><ul><ul><li>Associates in USA, India & the Philippines </li></ul></ul></ul>
  40. 40. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><li>Automate - Informate - Educate – Transformate </li></ul><ul><ul><li>Keep ERP Focus: </li></ul></ul><ul><ul><ul><li>Automate - Audit Excel & Access files & FSGs & Uploads </li></ul></ul></ul><ul><ul><ul><li>Informate - Ensure ERP meets your reporting and KPI needs </li></ul></ul></ul><ul><ul><ul><li>Educate - Keep Support and Users up to date with ERP developments and best practise </li></ul></ul></ul><ul><ul><ul><li>Transformate - User ERP and Business Process redesign to change how you do business </li></ul></ul></ul>
  41. 41. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Use Intranet for Support Service Requests </li></ul></ul><ul><ul><ul><li>Specially Designed Intranet Call Form </li></ul></ul></ul><ul><ul><ul><li>No More Telephone Calls </li></ul></ul></ul><ul><ul><ul><li>User Completes Form and Submits </li></ul></ul></ul><ul><ul><ul><li>Form Asks All Relevant Questions </li></ul></ul></ul><ul><ul><ul><li>Received Instantly By Support Team </li></ul></ul></ul><ul><ul><ul><li>Logged In Company Support System </li></ul></ul></ul><ul><ul><ul><li>Saves 1000s of hours for support team and users </li></ul></ul></ul><ul><ul><ul><li>Integrate with your help desk system </li></ul></ul></ul>
  42. 42. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Set Up ERP Crack team </li></ul></ul><ul><ul><ul><li>Within Support Team </li></ul></ul></ul><ul><ul><ul><li>Flexible for enhancement work </li></ul></ul></ul><ul><ul><ul><li>Focus on current functionality </li></ul></ul></ul><ul><ul><ul><li>ERP and business process skills </li></ul></ul></ul><ul><ul><ul><li>Work with SMEs in business </li></ul></ul></ul><ul><ul><ul><li>Quick Wins </li></ul></ul></ul><ul><ul><ul><li>Only Added Value Work </li></ul></ul></ul><ul><ul><ul><li>Skilled in drivers </li></ul></ul></ul><ul><ul><ul><li>IT and business staff </li></ul></ul></ul><ul><ul><ul><li>Set Targets </li></ul></ul></ul>
  43. 43. 50 Ways To Drive ERP Systems To Success <ul><li>ERP TOP TOOLS </li></ul><ul><ul><li>Intranet for ERP </li></ul></ul><ul><ul><ul><li>News </li></ul></ul></ul><ul><ul><ul><li>Support calls </li></ul></ul></ul><ul><ul><ul><li>Releases & Upgrades </li></ul></ul></ul><ul><ul><ul><li>Training </li></ul></ul></ul><ul><ul><ul><li>Vendor webinars </li></ul></ul></ul><ul><ul><ul><li>Vendor documentation </li></ul></ul></ul><ul><ul><ul><li>MI reports </li></ul></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>Super User Groups </li></ul></ul></ul><ul><ul><ul><li>Production Changes / Outages </li></ul></ul></ul>
  44. 44. 50 Ways To Drive ERP Systems To Success <ul><li>ERP SELECTION </li></ul><ul><ul><li>References </li></ul></ul><ul><ul><li>Decision Support System (DSS) </li></ul></ul><ul><ul><li>Hardware and software compatibility </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul><ul><ul><li>Change management. </li></ul></ul><ul><ul><li>Legacy data </li></ul></ul><ul><ul><li>Real costs </li></ul></ul><ul><ul><li>Business processes </li></ul></ul><ul><ul><li>source code </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Audit implementation </li></ul></ul><ul><ul><li>Technical and customer support </li></ul></ul>
  45. 45. 50 Ways To Drive ERP Systems To Success 40 <ul><li>BEST IN CLASS - Traits </li></ul><ul><ul><li>Standardised approach to ERP implementation </li></ul></ul><ul><ul><li>Executive oversight </li></ul></ul><ul><ul><li>Fullest use of ERP features and functions </li></ul></ul><ul><ul><li>Continuous measurement of ROI </li></ul></ul><ul><ul><li>Business driven more successful </li></ul></ul><ul><ul><li>Continuous ERP training </li></ul></ul><ul><ul><li>Broaden and deepen ERP usage </li></ul></ul><ul><ul><li>Competitive advantage </li></ul></ul><ul><ul><li>Source: Aberdeen Group </li></ul></ul>
  46. 46. 50 Ways To Drive ERP Systems To Success <ul><li>BEST IN CLASS - Results </li></ul><ul><ul><li>Best-in-Class companies attain more than twice the average annual service profitability of Industry Average firms (60% versus 26%). </li></ul></ul><ul><ul><li>Best-in-Class companies attain fives-times the year-over-year workforce productivity of Industry Average firms (15% versus only 3%). </li></ul></ul><ul><ul><li>Best-in-Class companies attain more than 1.2-times better customer satisfaction over Laggard organizations (88% versus only 69%). </li></ul></ul><ul><ul><li>88% customer satisfaction rate </li></ul></ul><ul><ul><li>60% service profitability </li></ul></ul><ul><ul><li>15% productivity increase year on year </li></ul></ul><ul><ul><li>50% more likely than the average to use KPIs </li></ul></ul>
  47. 47. 50 Ways To Drive ERP Systems To Success Any Questions
  48. 48. <ul><li>SERVICES OF DRIVE ERP </li></ul><ul><ul><li>Interim Management </li></ul></ul><ul><ul><li>Consultancy </li></ul></ul><ul><ul><li>Project Management </li></ul></ul><ul><ul><li>Support Management </li></ul></ul><ul><ul><li>Change Management </li></ul></ul><ul><ul><li>Company Webinars </li></ul></ul><ul><ul><li>Company Seminars </li></ul></ul><ul><ul><li>Assignments </li></ul></ul><ul><ul><li>Recruitment </li></ul></ul><ul><ul><li>IT Contracts Review </li></ul></ul>50 Ways To Drive ERP Systems To Success
  49. 49. <ul><li>John McGrann MBA ACMA AIMC </li></ul><ul><li>www.DriveERP.com </li></ul><ul><li>+357 96-728265 </li></ul><ul><li>[email_address] </li></ul>50 Ways To Drive ERP Systems To Success

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