50 Ways To Drive ERP Systems To Success 50 Ways To Drive ERP Systems To Success John McGrann MBA ACMA AIMC CEO

50 Ways To Drive ERP Systems To Success

John McGrann MBA ACMA AIMC

CEO

50 Ways To Drive ERP Systems To Success John McGrann MBA ACMA AIMC CEO 15 years Oracle Applications Manager experience Projects / Support / Change Management Chartered Management Accountant MBA Financial Management Public sector clients: MoD / Rent Service / Network Rail Private include: General Electric / Canon / TUI /Saudi Telecom Owner: www.DriveERP.com Owner: LinkedIN group - Drive ERP 6 Subgroups

John McGrann MBA ACMA AIMC

CEO

15 years Oracle Applications Manager experience

Projects / Support / Change Management

Chartered Management Accountant

MBA Financial Management

Public sector clients: MoD / Rent Service / Network Rail

Private include: General Electric / Canon / TUI /Saudi Telecom

Owner: www.DriveERP.com

Owner: LinkedIN group - Drive ERP

6 Subgroups

50 Ways To Drive ERP Systems To Success AGENDA BACKGROUND CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE PEOPLE DRIVE ERP PERFORMANCE SUCCESS THE DRIVERS OF ERP PERFORMANCE SUCCESS ERP TOP TOOLS ERP SELECTION DRIVE ERP SERVICES

AGENDA

BACKGROUND

CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE

PEOPLE DRIVE ERP PERFORMANCE SUCCESS

THE DRIVERS OF ERP PERFORMANCE SUCCESS

ERP TOP TOOLS

ERP SELECTION

DRIVE ERP SERVICES

50 Ways To Drive ERP Systems To Success Recent LinkedIN.com poll : 32% - Real Cash Benefit / Cannot Live Without It 68% - Too Complex / Little Value / In Learning Mode

Recent LinkedIN.com poll :

32% - Real Cash Benefit / Cannot Live Without It

68% - Too Complex / Little Value / In Learning Mode

50 Ways To Drive ERP Systems To Success Quotes: « Our Accounting Reporting System is in Excel » « I asked the same question using 3 Oracle reporting tools and got 3 different answers » « We put Oracle Financials in before…and took it out again» « We have 3 Access databases for every employee »

Quotes:

« Our Accounting Reporting System is in Excel »

« I asked the same question using 3 Oracle reporting tools and got 3 different answers »

« We put Oracle Financials in before…and took it out again»

« We have 3 Access databases for every employee »

50 Ways To Drive ERP Systems To Success BACKGROUND OF ERP PERFORMANCE Enterprise Resource Planning (ERP) Manage resources, information, and functions ideally from a single database Vendors include best practices Technical performance is good Business performance is variable Circa. 40% of claim that their ERP systems add real value to their bottom line

BACKGROUND OF ERP PERFORMANCE

Enterprise Resource Planning (ERP)

Manage resources, information, and functions ideally from a single database

Vendors include best practices

Technical performance is good

Business performance is variable

Circa. 40% of claim that their ERP systems add real value to their bottom line

50 Ways To Drive ERP Systems To Success KEY OBJECTIVES FOR ERP SYSTEMS Automating processes - cost savings, streamlining and standardising Informing stakeholders (reporting) - effective information for competitive advantage Educating users and managers – utilise the full potential of ERP Transforming the way business is done – use ERP to change for the better

KEY OBJECTIVES FOR ERP SYSTEMS

Automating processes - cost savings, streamlining and standardising

Informing stakeholders (reporting) - effective information for competitive advantage

Educating users and managers – utilise the full potential of ERP

Transforming the way business is done – use ERP to change for the better

50 Ways To Drive ERP Systems To Success CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE Technology vs. Business View Divide between the IT and business teams IT deliver the system and subsequently support it Business settles for Go Live functionality Job gets done albeit in an inefficient manner and frustration sets in Ownership and management of the enterprise system is unclear Capabilities of the system unknown & slow progress ERP vendor is likely to be blamed for the lack of success

CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE

Technology vs. Business View

Divide between the IT and business teams

IT deliver the system and subsequently support it

Business settles for Go Live functionality

Job gets done albeit in an inefficient manner and frustration sets in

Ownership and management of the enterprise system is unclear

Capabilities of the system unknown & slow progress

ERP vendor is likely to be blamed for the lack of success

50 Ways To Drive ERP Systems To Success CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE Reasons For Performance Shortfall - Signs Heavy customizations Lack of planning and management Disgruntled users Ad hoc ancillary systems in MS Excel and MS Access Array of reporting tools Problematic interfaces IT driven

CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE

Reasons For Performance Shortfall - Signs

Heavy customizations

Lack of planning and management

Disgruntled users

Ad hoc ancillary systems in MS Excel and MS Access

Array of reporting tools

Problematic interfaces

IT driven

50 Ways To Drive ERP Systems To Success CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE Reasons For Performance Shortfall Independent business units and politics Lack of management or leadership Business process issues ERP evaluation failure Lack of effective change management Not measuring success Poor data Poor role definition Lack of an effective reporting strategy Lack of empowerment Ineffective change control

CURRENT PERCEPTION OF ERP SYSTEMS PERFORMANCE

Reasons For Performance Shortfall

Independent business units and politics

Lack of management or leadership

Business process issues

ERP evaluation failure

Lack of effective change management

Not measuring success

Poor data

Poor role definition

Lack of an effective reporting strategy

Lack of empowerment

Ineffective change control

50 Ways To Drive ERP Systems To Success PEOPLE DRIVE ERP PERFORMANCE SUCCESS Why do people who ostensibly have the same start in the career race perform at different levels? Why are so many organizations failing to perform to a high level in automating processes, informing stakeholders (reporting), educating users and managers, and positively transforming the way business is done? Surely these are the key objectives for all ERP systems?

PEOPLE DRIVE ERP PERFORMANCE SUCCESS

Why do people who ostensibly have the same start in the career race perform at different levels?

Why are so many organizations failing to perform to a high level in automating processes, informing stakeholders (reporting), educating users and managers, and positively transforming the way business is done?

Surely these are the key objectives for all ERP systems?

PEOPLE DRIVE ERP PERFORMANCE SUCCESS Individual performance 20% contribution of performance is trained and learned skills - basics 80% our personal skills - the drivers – including: Decision making ability and judgement Leadership Assertiveness Coping with stress Enthusiasm and energy (Passion) Motivation Team building Self-confidence Initiative 50 Ways To Drive ERP Systems To Success

PEOPLE DRIVE ERP PERFORMANCE SUCCESS

Individual performance

20% contribution of performance is trained and learned skills - basics

80% our personal skills - the drivers – including:

Decision making ability and judgement

Leadership

Assertiveness

Coping with stress

Enthusiasm and energy (Passion)

Motivation

Team building

Self-confidence

Initiative

50 Ways To Drive ERP Systems To Success PEOPLE DRIVE ERP PERFORMANCE SUCCESS Organisation ERP Performance Share the same basics including Technical infrastructure Qualified IT and applications staff Competent users Project methodology Systems integrator Same ERP application What are the drivers for ERP performance success?

PEOPLE DRIVE ERP PERFORMANCE SUCCESS

Organisation ERP Performance

Share the same basics including

Technical infrastructure

Qualified IT and applications staff

Competent users

Project methodology

Systems integrator

Same ERP application

What are the drivers for ERP performance success?

50 Ways To Drive ERP Systems To Success PEOPLE DRIVE ERP PERFORMANCE SUCCESS Organisation ERP Performance - the drivers Actually Managing ERP Applications - as an investment Successful Change Management - people are key Leading a Support Team - proactive not reactive Measuring Success and Value for Money - monitoring performance Data and Information - planning and managing Customers and Collaboration - working together for the benefit of all Reporting and Business Intelligence - the right tools for the job Empowerment and Super Users - unleash skills and passion Change Control and Value for Money - cost benefit analysis Project Management Kept Simple - a few tips Process Improvement - continuous and alignment with applications Management Information Systems - efficient and effective systems

PEOPLE DRIVE ERP PERFORMANCE SUCCESS

Organisation ERP Performance - the drivers

Actually Managing ERP Applications - as an investment

Successful Change Management - people are key

Leading a Support Team - proactive not reactive

Measuring Success and Value for Money - monitoring performance

Data and Information - planning and managing

Customers and Collaboration - working together for the benefit of all

Reporting and Business Intelligence - the right tools for the job

Empowerment and Super Users - unleash skills and passion

Change Control and Value for Money - cost benefit analysis

Project Management Kept Simple - a few tips

Process Improvement - continuous and alignment with applications

Management Information Systems - efficient and effective systems

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Actually Managing ERP Systems Who owns your ERP applications? IT or the Business? Who manages your ERP applications? What is the Strategy for ERP applications? How much will you spend on your ERP applications over 10 years? Who are your customers? What is your customisations policy? Is your ERP Applications strategy aligned to business / corporate plans? Is your support team purely reactive? What % of the potential of ERP are you utiliisng? How does your OERPperformance compare against prior years? Other orgs? Budgeting and MI reports? Do you implement change successfully? Is your user community empowered?

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Actually Managing ERP Systems

Who owns your ERP applications? IT or the Business?

Who manages your ERP applications?

What is the Strategy for ERP applications?

How much will you spend on your ERP applications over 10 years?

Who are your customers?

What is your customisations policy?

Is your ERP Applications strategy aligned to business / corporate plans?

Is your support team purely reactive?

What % of the potential of ERP are you utiliisng?

How does your OERPperformance compare against prior years? Other orgs?

Budgeting and MI reports?

Do you implement change successfully?

Is your user community empowered?

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Successful Change Management Traditionally change management around ERP applications projects means: Communicating features and benefits of the new system Training, education, and external information programmes New organisational structures, policies, and procedures Monitoring and evaluating the organisation's performance

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Successful Change Management

Traditionally change management around ERP applications projects means:

Communicating features and benefits of the new system

Training, education, and external information programmes

New organisational structures, policies, and procedures

Monitoring and evaluating the organisation's performance

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Successful Change Management - Winning the Change Game Firing up The Team! - Create a sense of urgency and crisis. You need targets and accountabilities Leaders on and off the pitch! - Create from the powerful and influential and make it visible A Vision of Glory! - Make the vision feasible, desirable, focused and flexible Roaring on the Team! - A simple message using many channels with leaders setting an example Battling and Dominating! – Align systems and organisation to the vision, and deal with troublesome managers Goals! – Celebrate and communicate short term wins More pressure! More goals! – Create more change, success and leaders The Winning Mentality! – Make successful change part of the culture

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Successful Change Management - Winning the Change Game

Firing up The Team! - Create a sense of urgency and crisis. You need targets and accountabilities

Leaders on and off the pitch! - Create from the powerful and influential and make it visible

A Vision of Glory! - Make the vision feasible, desirable, focused and flexible

Roaring on the Team! - A simple message using many channels with leaders setting an example

Battling and Dominating! – Align systems and organisation to the vision, and deal with troublesome managers

Goals! – Celebrate and communicate short term wins

More pressure! More goals! – Create more change, success and leaders

The Winning Mentality! – Make successful change part of the culture

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Leading a Support Team IT function? IT or Business background for Support Team analysts? Reactive or proactive? Efficiency of the support function Measure solutions and financial benefits - Celebrate and communicate Cost benefit analysis & Customisations - undertake for all changes Flexible staff - multiple modules and be trained in the drivers Cost or profit centre - for benchmarking and efficiency analysis Consider using spare capacity as a service provider externally Outsource – counter it on the basis of cost, continuity, communications, loyalty

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Leading a Support Team

IT function?

IT or Business background for Support Team analysts?

Reactive or proactive?

Efficiency of the support function

Measure solutions and financial benefits - Celebrate and communicate

Cost benefit analysis & Customisations - undertake for all changes

Flexible staff - multiple modules and be trained in the drivers

Cost or profit centre - for benchmarking and efficiency analysis

Consider using spare capacity as a service provider externally

Outsource – counter it on the basis of cost, continuity, communications, loyalty

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Measuring Success & Value for Money Measure effectiveness and efficiency of your support team Analysis of customers and users costs and efficiency savings Analysis of Service Requests (internal and external) Benchmarking internally and externally KPIs Aligned with business goals and success Quantifiable Key customer metrics Satisfaction Retention Profitability SLA compliance Call resolution

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Measuring Success & Value for Money

Measure effectiveness and efficiency of your support team

Analysis of customers and users costs and efficiency savings

Analysis of Service Requests (internal and external)

Benchmarking internally and externally

KPIs

Aligned with business goals and success

Quantifiable

Key customer metrics

Satisfaction

Retention

Profitability

SLA compliance

Call resolution

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS KPIs examples Return on Investment Service Requests Analysis & SLAs Efficiency Analysis Support Hour Cost Development Hour Cost Efficiency Savings Production Change Request Analysis Customer / User Analysis Training Provision Analysis Benchmarking - Oracle Service Requests (Metalinlnk) Benchmarking - Aberdeen Group

THE DRIVERS OF ERP PERFORMANCE SUCCESS

KPIs examples

Return on Investment

Service Requests Analysis & SLAs

Efficiency Analysis

Support Hour Cost

Development Hour Cost

Efficiency Savings

Production Change Request Analysis

Customer / User Analysis

Training Provision Analysis

Benchmarking - Oracle Service Requests (Metalinlnk)

Benchmarking - Aberdeen Group

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Data and Information Management information is data processed to make informed decisions Much of MI is useless for that purpose The repetitive production of data should be vigorously questioned Data and technology are not ends in themselves Data Migration - significant amount of planning Identifying the data to be migrated Determining the timing of data migration Generating the data templates Freezing the tools for data migration Deciding on migration related setups Deciding on data archiving and purging

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Data and Information

Management information is data processed to make informed decisions

Much of MI is useless for that purpose

The repetitive production of data should be vigorously questioned

Data and technology are not ends in themselves

Data Migration - significant amount of planning

Identifying the data to be migrated

Determining the timing of data migration

Generating the data templates

Freezing the tools for data migration

Deciding on migration related setups

Deciding on data archiving and purging

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Data and Information Data Quality Ensure data quality is maintained in your ERP system Get it right first time and keep it right Invest in a data quality audit tool and report back to users Archiving and purging policy that works Ensure users have regular and effective housekeeping routines Database performance DBAs do a fine job but make sure they are being proactive in optimising database performance.

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Data and Information

Data Quality

Ensure data quality is maintained in your ERP system

Get it right first time and keep it right

Invest in a data quality audit tool and report back to users

Archiving and purging policy that works

Ensure users have regular and effective housekeeping routines

Database performance

DBAs do a fine job but make sure they are being proactive in optimising database performance.

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Data and Information - Oracle 11g database 11g Data Masking Oracle Database Partitioning Information Lifecycle management 11g Compression Oracle Database Vault Oracle Transparent Data Encryption Data Profiling and Anomaly Detection 11g Database Replay SQL performance analyser: Real Application Testing 11g Active Data Guard

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Data and Information - Oracle 11g database

11g Data Masking

Oracle Database Partitioning

Information Lifecycle management

11g Compression

Oracle Database Vault

Oracle Transparent Data Encryption

Data Profiling and Anomaly Detection

11g Database Replay

SQL performance analyser: Real Application Testing

11g Active Data Guard

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Process Improvement ERP vendors have standard business processes - best practise Organisations may choose to adopt standardised processes or customise Customisations are expensive to develop and support long term Customisations are a risk during upgrades Neglecting to map current business processes main reason for failure Thorough business process analysis before selecting an ERP vendor Link each current organizational process to the organization's strategy Analyse the effectiveness of each process Understand the automated solutions available Integrate the business and application process for training and support Continuous review of key processes by business and applications team

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Process Improvement

ERP vendors have standard business processes - best practise

Organisations may choose to adopt standardised processes or customise

Customisations are expensive to develop and support long term

Customisations are a risk during upgrades

Neglecting to map current business processes main reason for failure

Thorough business process analysis before selecting an ERP vendor

Link each current organizational process to the organization's strategy

Analyse the effectiveness of each process

Understand the automated solutions available

Integrate the business and application process for training and support

Continuous review of key processes by business and applications team

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Customers and Collaboration Big impact on systems performance as they consume your resources Traditional view of a customer (external): Consumer of your goods and services Pay for your goods or services Able to choose other suppliers Unprofitable or troublesome you can end the relationship There is a legal agreement Internal Customers Executive level managers are customers for ERP systems If you are not a customer - then you are a user

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Customers and Collaboration

Big impact on systems performance as they consume your resources

Traditional view of a customer (external):

Consumer of your goods and services

Pay for your goods or services

Able to choose other suppliers

Unprofitable or troublesome you can end the relationship

There is a legal agreement

Internal Customers

Executive level managers are customers for ERP systems

If you are not a customer - then you are a user

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Customers and Collaboration Define Customers vs. Users (esp. Internal services) Set up an Engagement Model - right ERP project and/or support team members meet the right business users at the right levels Report back on customer MI - discuss ERP management information Manage Reporting Strategy jointly Set up a Custodianship Model

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Customers and Collaboration

Define Customers vs. Users (esp. Internal services)

Set up an Engagement Model - right ERP project and/or support team members meet the right business users at the right levels

Report back on customer MI - discuss ERP management information

Manage Reporting Strategy jointly

Set up a Custodianship Model

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Customers and Collaboration - Set up a Custodianship Model Defines roles, responsibilities, duties, and relationships Without it - chaos reigns Business Partners own business processes and controls ERP teams implement and maintain them Business Partners authorise access to their modules - ERP teams grant Business Partners own application data - ERP teams monitor data ERP teams are custodians & managers for live ERP applications. ERP team authority is delegated from the IT Senior Leadership Team All actions are aimed at benefiting the whole of the organisation Manage Reporting Strategy – constant agenda item

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Customers and Collaboration - Set up a Custodianship Model

Defines roles, responsibilities, duties, and relationships

Without it - chaos reigns

Business Partners own business processes and controls

ERP teams implement and maintain them

Business Partners authorise access to their modules - ERP teams grant

Business Partners own application data - ERP teams monitor data

ERP teams are custodians & managers for live ERP applications.

ERP team authority is delegated from the IT Senior Leadership Team

All actions are aimed at benefiting the whole of the organisation

Manage Reporting Strategy – constant agenda item

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Reporting and Business Intelligence Defined by the business – the WHAT Delivered by IT apps team – the HOW Partnership: Align with the company Reporting Strategy Top down…bottom up approach Utilise best practice Deploy appropriate reporting tools Baseline current reporting Change request raised and fully scrutinised for value for money Detailed analysis Agreed solution - effective and efficient Controlled development Fully tested Deployed in production

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Reporting and Business Intelligence

Defined by the business – the WHAT

Delivered by IT apps team – the HOW

Partnership: Align with the company Reporting Strategy

Top down…bottom up approach

Utilise best practice

Deploy appropriate reporting tools

Baseline current reporting

Change request raised and fully scrutinised for value for money

Detailed analysis

Agreed solution - effective and efficient

Controlled development

Fully tested

Deployed in production

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Empowerment and Super Users 1 Super Users Skilled end users developed to maximise benefits from ERP Are users too reliant on IT support staff? Subject Matter Experts and passionate ERP users Users > Super Users > Support Team > Vendor Support Role of the Super User Selection of Super User Training and Development Super User Groups Custodian of module including set up Resolves process vs. Systems issues

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Empowerment and Super Users 1

Super Users

Skilled end users developed to maximise benefits from ERP

Are users too reliant on IT support staff?

Subject Matter Experts and passionate ERP users

Users > Super Users > Support Team > Vendor Support

Role of the Super User

Selection of Super User

Training and Development

Super User Groups

Custodian of module including set up

Resolves process vs. Systems issues

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Empowerment and Super Users 2 Super User Groups (SUGs) A Vision - To be acknowledged as the user experts in the organisation Big Picture - Fit in the ERP space in the organisation Objectives - it must pay for itself with effective solutions Benefits - Voice of the users, process improvements, efficiencies, best practise Ownership - By the business Structure - Relationships with other groups and stakeholders Processes - Change requests, support calls analysis, review Customers - Users, management, auditors, functions, stakeholders. Training and Education - Knowledge sharing. Presentations, user training

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Empowerment and Super Users 2

Super User Groups (SUGs)

A Vision - To be acknowledged as the user experts in the organisation

Big Picture - Fit in the ERP space in the organisation

Objectives - it must pay for itself with effective solutions

Benefits - Voice of the users, process improvements, efficiencies, best practise

Ownership - By the business

Structure - Relationships with other groups and stakeholders

Processes - Change requests, support calls analysis, review

Customers - Users, management, auditors, functions, stakeholders.

Training and Education - Knowledge sharing. Presentations, user training

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Change Control and Value for Money Safeguard the Production environment & designs Disciplined environment – timely changes Stakeholder buy-in & documented Clear impact and potential risks Consult all impacted Management and contractual approvals Auditable records of changes Minimise outages & release overheads Cost Benefits Analysis per change

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Change Control and Value for Money

Safeguard the Production environment & designs

Disciplined environment – timely changes

Stakeholder buy-in & documented

Clear impact and potential risks

Consult all impacted

Management and contractual approvals

Auditable records of changes

Minimise outages & release overheads

Cost Benefits Analysis per change

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Project Management Kept Simple Keep them as simple as possible Make effective change management a key objective Develop partnership between project team and all stakeholders Set expectations at the correct level Get the necessary budget Make sure key business resources are available Plan well but be flexible Meet obstacles head on and remove them Keep reports and meetings as brief as possible

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Project Management Kept Simple

Keep them as simple as possible

Make effective change management a key objective

Develop partnership between project team and all stakeholders

Set expectations at the correct level

Get the necessary budget

Make sure key business resources are available

Plan well but be flexible

Meet obstacles head on and remove them

Keep reports and meetings as brief as possible

50 Ways To Drive ERP Systems To Success THE DRIVERS OF ERP PERFORMANCE SUCCESS Management Information Systems Decision support systems, resource and people management applications (ERP), project management, and database retrieval applications Key developments in management information include: 100% CEOs - Non Financial Indicators were vital Balance Scorecard - For measurement of: Customers Financial Learning / Growth HR Management Internal Operations / Processes Social / Community Corporate Governance

THE DRIVERS OF ERP PERFORMANCE SUCCESS

Management Information Systems

Decision support systems, resource and people management applications (ERP), project management, and database retrieval applications

Key developments in management information include:

100% CEOs - Non Financial Indicators were vital

Balance Scorecard - For measurement of:

Customers

Financial

Learning / Growth

HR Management

Internal Operations / Processes

Social / Community

Corporate Governance

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS OPI Excel4Apps – GL Wand STT Trainer NET (net) Outsourcing Automate - Informate - Educate – Transformate Use Intranet for Support Service Requests Set Up Crack team ERP on company intranet

ERP TOP TOOLS

OPI

Excel4Apps – GL Wand

STT Trainer

NET (net)

Outsourcing

Automate - Informate - Educate – Transformate

Use Intranet for Support Service Requests

Set Up Crack team

ERP on company intranet

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Performance Optimisation Management System BusinessView Methodology & Application all in one! For all IT and business support teams Manage Efficiency, Activities, Customers and Cost Support Ticket management Contracts and SLAs management Assets and inventory management Projects & Change control Super reporting! Free Online Demo!

ERP TOP TOOLS

Performance Optimisation Management System

BusinessView

Methodology & Application all in one!

For all IT and business support teams

Manage Efficiency, Activities, Customers and Cost

Support Ticket management

Contracts and SLAs management

Assets and inventory management

Projects & Change control

Super reporting!

Free Online Demo!

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Excel4Apps – GL Wand Proven Excel based Oracle GL Reporting tool Finance departments using 11i or R12 Oracle GL Easily Create, Edit and Publish Finance Reports in Excel While Connected to Oracle GL Easy to Install and Maintain No Training Required Easy to Use, Tightly Integrated and Secure GL Wand Reports are Refreshable on Demand Free 1 Month Trial!

ERP TOP TOOLS

Excel4Apps – GL Wand

Proven Excel based Oracle GL Reporting tool

Finance departments using 11i or R12 Oracle GL

Easily Create, Edit and Publish Finance Reports in Excel

While Connected to Oracle GL

Easy to Install and Maintain

No Training Required

Easy to Use, Tightly Integrated and Secure

GL Wand Reports are Refreshable on Demand

Free 1 Month Trial!

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS STT Trainer Create simulation-based training for business software applications Develop innovative business training for employees Increased productivity Efficient training deployment Successful project management Faster return on IT investment Modes – training, demo, assessment, live help Video, audio, presentations, web content, flash files Different languages Deliver online or in classroom Free Online Demo!

ERP TOP TOOLS

STT Trainer

Create simulation-based training for business software applications

Develop innovative business training for employees

Increased productivity

Efficient training deployment

Successful project management

Faster return on IT investment

Modes – training, demo, assessment, live help

Video, audio, presentations, web content, flash files

Different languages

Deliver online or in classroom

Free Online Demo!

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS NET(net) Specializes in vendor contract lifecycle management and optimization services Recognized as an industry leader Review, analyze and optimize core enterprise IT contracts Offering cost free initial assessments Delivering in excess of 33% savings for clients on new and existing IT agreements including: Cisco Smart Microsoft Symantec Apple SAP Oracle Lawson SF.com Siebel NetSuite AT & T Verizon Sprint POS HCM ECM

ERP TOP TOOLS

NET(net)

Specializes in vendor contract lifecycle management and optimization services

Recognized as an industry leader

Review, analyze and optimize core enterprise IT contracts

Offering cost free initial assessments

Delivering in excess of 33% savings for clients on new and existing IT agreements including:

Cisco Smart Microsoft Symantec Apple SAP Oracle Lawson

SF.com Siebel NetSuite AT & T Verizon Sprint POS HCM ECM

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Outsourcing – Support & Developments services Cost savings Billable hours Utilise as needed Wider skill base Usually 24/7 support MI reports SLAs Flexible staffing Client focus on core functions Associates in USA, India & the Philippines

ERP TOP TOOLS

Outsourcing – Support & Developments services

Cost savings

Billable hours

Utilise as needed

Wider skill base

Usually 24/7 support

MI reports

SLAs

Flexible staffing

Client focus on core functions

Associates in USA, India & the Philippines

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Automate - Informate - Educate – Transformate Keep ERP Focus: Automate - Audit Excel & Access files & FSGs & Uploads Informate - Ensure ERP meets your reporting and KPI needs Educate - Keep Support and Users up to date with ERP developments and best practise Transformate - User ERP and Business Process redesign to change how you do business

ERP TOP TOOLS

Automate - Informate - Educate – Transformate

Keep ERP Focus:

Automate - Audit Excel & Access files & FSGs & Uploads

Informate - Ensure ERP meets your reporting and KPI needs

Educate - Keep Support and Users up to date with ERP developments and best practise

Transformate - User ERP and Business Process redesign to change how you do business

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Use Intranet for Support Service Requests Specially Designed Intranet Call Form No More Telephone Calls User Completes Form and Submits Form Asks All Relevant Questions Received Instantly By Support Team Logged In Company Support System Saves 1000s of hours for support team and users Integrate with your help desk system

ERP TOP TOOLS

Use Intranet for Support Service Requests

Specially Designed Intranet Call Form

No More Telephone Calls

User Completes Form and Submits

Form Asks All Relevant Questions

Received Instantly By Support Team

Logged In Company Support System

Saves 1000s of hours for support team and users

Integrate with your help desk system

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Set Up ERP Crack team Within Support Team Flexible for enhancement work Focus on current functionality ERP and business process skills Work with SMEs in business Quick Wins Only Added Value Work Skilled in drivers IT and business staff Set Targets

ERP TOP TOOLS

Set Up ERP Crack team

Within Support Team

Flexible for enhancement work

Focus on current functionality

ERP and business process skills

Work with SMEs in business

Quick Wins

Only Added Value Work

Skilled in drivers

IT and business staff

Set Targets

50 Ways To Drive ERP Systems To Success ERP TOP TOOLS Intranet for ERP News Support calls Releases & Upgrades Training Vendor webinars Vendor documentation MI reports Surveys Super User Groups Production Changes / Outages

ERP TOP TOOLS

Intranet for ERP

News

Support calls

Releases & Upgrades

Training

Vendor webinars

Vendor documentation

MI reports

Surveys

Super User Groups

Production Changes / Outages

50 Ways To Drive ERP Systems To Success ERP SELECTION References Decision Support System (DSS) Hardware and software compatibility Flexibility Change management. Legacy data Real costs Business processes source code Training Audit implementation Technical and customer support

ERP SELECTION

References

Decision Support System (DSS)

Hardware and software compatibility

Flexibility

Change management.

Legacy data

Real costs

Business processes

source code

Training

Audit implementation

Technical and customer support

50 Ways To Drive ERP Systems To Success 40 BEST IN CLASS - Traits Standardised approach to ERP implementation Executive oversight Fullest use of ERP features and functions Continuous measurement of ROI Business driven more successful Continuous ERP training Broaden and deepen ERP usage Competitive advantage Source: Aberdeen Group

BEST IN CLASS - Traits

Standardised approach to ERP implementation

Executive oversight

Fullest use of ERP features and functions

Continuous measurement of ROI

Business driven more successful

Continuous ERP training

Broaden and deepen ERP usage

Competitive advantage

Source: Aberdeen Group

50 Ways To Drive ERP Systems To Success BEST IN CLASS - Results Best-in-Class companies attain more than twice the average annual service profitability of Industry Average firms (60% versus 26%). Best-in-Class companies attain fives-times the year-over-year workforce productivity of Industry Average firms (15% versus only 3%). Best-in-Class companies attain more than 1.2-times better customer satisfaction over Laggard organizations (88% versus only 69%). 88% customer satisfaction rate 60% service profitability 15% productivity increase year on year 50% more likely than the average to use KPIs

BEST IN CLASS - Results

Best-in-Class companies attain more than twice the average annual service profitability of Industry Average firms (60% versus 26%).

Best-in-Class companies attain fives-times the year-over-year workforce productivity of Industry Average firms (15% versus only 3%).

Best-in-Class companies attain more than 1.2-times better customer satisfaction over Laggard organizations (88% versus only 69%).

88% customer satisfaction rate

60% service profitability

15% productivity increase year on year

50% more likely than the average to use KPIs

50 Ways To Drive ERP Systems To Success Any Questions

SERVICES OF DRIVE ERP Interim Management Consultancy Project Management Support Management Change Management Company Webinars Company Seminars Assignments Recruitment IT Contracts Review 50 Ways To Drive ERP Systems To Success

SERVICES OF DRIVE ERP

Interim Management

Consultancy

Project Management

Support Management

Change Management

Company Webinars

Company Seminars

Assignments

Recruitment

IT Contracts Review

John McGrann MBA ACMA AIMC www.DriveERP.com +357 96-728265 [email_address] 50 Ways To Drive ERP Systems To Success

John McGrann MBA ACMA AIMC

www.DriveERP.com

+357 96-728265

[email_address]