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Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux
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Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux

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Apresentação de João Batista da Novell Portugal sobre Soluçőes colaborativas e interoperáveis sobre Linux no Evento SugarCRM Road Show Lisbon 2009. …

Apresentação de João Batista da Novell Portugal sobre Soluçőes colaborativas e interoperáveis sobre Linux no Evento SugarCRM Road Show Lisbon 2009.

O evento foi organizado pela DRI(www.dri.pt) no dia 19 de Maio no Fórum Tecnológico de Lisboa, um espaço situado numa zona central de Lisboa. Este evento contou com a presença de cerca de 270 participantes e teve como principal objectivo a discussão de toda a temática envolvente do CRM (Customer Relationship Management), com especial foco na solução SugarCRM.

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    • 1. Novell Workgroup Solutions for Linux João Batista Partner Executive [email_address]
    • 2. Two Category Leadership Enterprise Management Software Enterprise Wide Linux
    • 3. Knowledge Worker Productivity “Workgroup” serves the Knowledge Worker and supporting IT staff Knowledge Worker Productivity Research Publish Author Share
    • 4. The Strategic Choice Organizations that plan to upgrade their core IT infrastructure have two primary choices: <ul><ul><li>Move to Microsoft – A Microsoft Windows-centric solution based on expensive, proprietary software from desktop to server
    • 5. A more open alternative – A solution based on technology from Novell ® , other vendors (including Microsoft) and open source software </li></ul></ul>
    • 6. Linux advantages
    • 7. What is driving the shift to Linux? <ul><li>Licences cost ZERO
    • 8. The in-store “extreme technology makeover” </li><ul><li>IT investments to improve competitiveness, increase security
    • 9. Platform consolidation / skills portability
    • 10. Replace Legacy infrastructure increase agility </li></ul><li>Open Standards </li><ul><li>Open standards gives retailers the freedom to choose
    • 11. Retailers moving to SOA/open standards for agility </li></ul><li>Lower TCO! </li><ul><li>The “Wal-Mart effect” is cutting into profits -- retailers turn to IT to cut costs and increase margin </li></ul><li>Interoperability </li></ul>
    • 12. The Desktop to Data Center Platform SUSE Linux Enterprise Desktop SUSE Linux Enterprise Retail Point of Service SUSE Linux Enterprise Server Open Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Real Time End User Desktop File & Print Database SAN Email Proxy, Caching Mainframe Cluster Thin Client Retail/POS Kiosk/ATM Devices Web ERP, SCM, CRM, HR Firewall, VPN WAP, VOIP Appliances
    • 13. The Novell ® Alternative
    • 14. Workgroup Strategy Inputs 20+ year expertise in innovative workgroup services lower costs, better security, more rapid innovation of Linux Linux is a growing platform with the extended ecosystem organizations need interoperability and componentization of technology preserves organizations' flexibility and choice
    • 15. The Novell ® Workgroup Stack Teamwork Infrastructure <ul><li>Corporate </li></ul>Associates Productivity
    • 16. Workgroup Technology Innovation Novell Open Enterprise Server 2 <ul><ul><li>Domain Services for Windows
    • 17. Virtualization
    • 18. Dynamic Storage Technology </li></ul></ul>Novell GroupWise <ul><ul><li>Contact Management
    • 19. Schedule Coordination </li></ul></ul>Novell Teaming + Conferencing <ul><ul><li>Workflow-driven Team Workspaces
    • 20. Social Networking
    • 21. Real-Time Web Conferencing </li></ul></ul>
    • 22. Domain Services for Windows <ul><li>Had to use the Novell client to get the full benefit of Novell eDirectory and NSS
    • 23. Had to manage multiple desktop images. Administrative overhead
    • 24. Use different tools to manage Active Directory and eDirectory access rights. MMC to manage AD, iManager to manage eDirectory
    • 25. No good way to integrate Active Directory resources and eDirectory resources
    • 26. Had to build an AD server in order to allow Windows apps to authenticate against AD </li></ul>
    • 27. Domain Services for Windows <ul><li>Applications that require an AD server for authentication, no longer need it
    • 28. Eliminate AD servers that are only being used for authentication, authorization and login
    • 29. MMC admins can now use it to manage access to Linux servers
    • 30. Anyone that wants file access to Linux servers, no longer need a Novell client
    • 31. Single desktop image to manage
    • 32. Lower admin costs (consolidation of access management overhead)
    • 33. More quickly update to newer desktop environments
    • 34. Easily drop in a Linux server to an existing Windows environment — it now appears as an AD server </li></ul>
    • 35. Novell Teaming Capabilities <ul><li>Team Management
    • 36. Address Book
    • 37. Team Discussion Forums
    • 38. Team Calendar/Tasks
    • 39. Document Management
    • 40. Workflow
    • 41. Polls/Surveys
    • 42. Wikis/Blogs/RSS
    • 43. Dashboard </li></ul>
    • 44. Reliable Collaboration with GroupWise Novell GroupWise delivers mobile collaboration, platform flexibility, serious security and unbeatable reliability so your knowledge workers can stay focused on business. Novell GroupWise provides comprehensive collaboration services to Windows, Linux and Mac OSx ® clients, Web browsers, hundreds of mobile devices, and clients from servers running Novell Open Enterprise Server, SUSE Linux Enterprise Server, NetWare or Windows *Source www.cert.org instant messages calendar email tasks & reminders contacts document management
    • 45. GroupWise Bonsai Linux Client
    • 46. SugarCRM Integration - Contacts
    • 47. SugarCRM Integration - Opportunities
    • 48. SugarCRM Integration – Multiples views – Prices, Opps, Quotes
    • 49. Stacking up Against Microsoft Novell ® Open Workgroup Suite <ul><ul><li>Open Enterprise Server
    • 50. GroupWise ®
    • 51. ZENworks Suite ®
    • 52. SUSE ® Linux Enterprise Desktop
    • 53. OpenOffice.org Novell Edition </li></ul></ul>Novell Teaming + Conferencing <ul><ul><li>Novell Teaming
    • 54. Novell Conferencing </li></ul></ul>Comparable to Microsoft's Enterprise Desktop Platform
    • 55. Software Acquisition Costs Microsoft's Enterprise Desktop Platform <ul><ul><li>Five-year cost: $1.730 * </li></ul></ul>Novell's Workgroup Solutions for Linux <ul><ul><li>Five-year cost: $590 </li></ul></ul>The Novell alternative presents substantial cost saving opportunities of up to $1100+ per PC over a period of five years * Microsoft pricing based on Microsoft Enterprise Agreement Level A (250-2399 PCs)
    • 56. <ul><li>Products that work together for our Customers
    • 57. New software solutions to address new market needs </li></ul><ul><ul><li>Virtualization
    • 58. Standards-based Systems Management
    • 59. Directory and Identity Interoperability
    • 60. Office Document Translators </li></ul></ul><ul><li>Reduced risk of deployment </li></ul>Partnership With Microsoft
    • 61. Technical Support – WorkGroup Wide-range of flexible options 1 2 3 4 Self-Service Extensive online tools, forums, knowledge-base resources, etc. Call Center Support From 12x5 phone support to 24x7 Assigned Support Engineer (ASE) Field Support Resources Premium Account Managers and Primary/Dedicated Support Engineers IT Services From remote monitoring to fully-managed services NEW! <ul><ul><li>GroupWise Remote Monitoring
    • 62. NW to OES 2 Migration Services </li></ul></ul>
    • 63.  
    • 64. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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