Presentation Intranet 2009


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Presentation given for breakout session at Intranet 2009 in Utrecht, The Netherlands on March 10, 2009.

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Presentation Intranet 2009

  1. 1. Future Workspaces: progress by experimenting Marcel.Bijlsma @ ( Telematica Instituut ) Samuel.Driessen @ ( Océ , Twitter , Blog )
  2. 2. Innovation is learning <ul><li>Work environments are changing. </li></ul><ul><li>Not only information is accessible anytime, anywhere but also professionals becoming always connnected. </li></ul><ul><li>This also changes the role of the Intranet: how is a continuous learning process. </li></ul><ul><li>In this presentation we share our experience in experimenting with innovative ICT to facilitate collaboration and knowledge sharing. </li></ul>
  3. 3. work-life Mixing work-private Fragmentation of work mobility Working underway Working on new locations open organizations dealing with tools and information dealing with knowledge environmental change – sustainability technology change – Web 2.0 demographic change – The Net Generation social change – new social networks economic change – Wikinomics A changing playground
  4. 4. The human as central element…. stay ‘ in sync’? stay ‘ in touch’? stay ‘ in flow’? stay ‘ in control’?
  5. 5. Improve social networking @ Océ <ul><li>To create a more open, transparent and connected Océ, where knowledge workers can connect freely and quickly around the globe. Socializing our intranet. </li></ul><ul><li>The use of media is rapidly changing around the world. Twitter is taking off, also in the business environment. Yammer is the more secure internal version of Twitter. </li></ul><ul><li>We are currently experimenting with new media. Yammer is one of these experiments. </li></ul>
  6. 6. What is Yammer? <ul><li>Yammer is a hosted enterprise microblogging site for all Océ </li></ul><ul><li>Yammer supports you to: </li></ul><ul><ul><li>tell your colleagues what you are doing </li></ul></ul><ul><ul><li>ask your colleagues a question </li></ul></ul><ul><ul><li>… even the ones you don’t know (yet)! </li></ul></ul>
  7. 7. How did we start Yammering? <ul><li>started on Sept 22, 2008 </li></ul><ul><li>started with some Twitter users, 4 </li></ul><ul><li>emergently grows by filling in profile (org chart) = implicit invite </li></ul><ul><li>without advertising: 97 members, members from 5 countries, 10 departments,15 update daily </li></ul><ul><li>one group, HR </li></ul><ul><li>after a month, made short presentation to explain experiment and answer questions (security e.g.) </li></ul>
  8. 8. Future of Yammer @ Océ? <ul><li>explicit advertising </li></ul><ul><li>make more official </li></ul><ul><li>in Communication toolset </li></ul>
  9. 9. Business case for Yammer? <ul><li>several stories </li></ul><ul><li>‘ ambient awareness’ </li></ul>
  10. 10. Evaluation Yammer @ Océ <ul><li>connect to email. Site is too far away to regularly update your status </li></ul><ul><li>connecting this to key business processes </li></ul><ul><li>integrate in intranet </li></ul>
  11. 11. Rabobank case <ul><li>Challenge: Increase knowledge exchange and connectedness in a group of project managers. </li></ul><ul><li>Issue 1: Sharing knowledge about organisational context </li></ul><ul><li>- Who has experience with this stakeholder? </li></ul><ul><li>- I have an assignment at Insurance, who can tell me about the culture and the issues </li></ul><ul><li>Issue 2: Access to procedural knowledge </li></ul><ul><ul><li>- Information on tricky steps in the process (e.g. how to make a good Prince2 PID) </li></ul></ul>
  12. 12. What obstacles to knowledge sharing exist? <ul><li>top-3 of experienced obstacles: </li></ul><ul><li>we don’t know what we’re good at </li></ul><ul><li>information is badly accessible </li></ul><ul><li>We don’t see each other enough / we don’t know what the other is doing </li></ul>helemaal oneens oneens neutraal eens helemaal eens CULTUUR ORGANISATIE MIDDELEN WERKWIJZE HOUDING
  13. 13. Collaboration and knowledge sharing <ul><li>striking </li></ul><ul><li>Not much insights in other peoples results (no utilizing of cross-fertilization) </li></ul><ul><li>Not much utilizing of less obvious connections </li></ul><ul><li>Intranet is a wall to ex-colleagues </li></ul>-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 effectief netwerk zicht op elkaars vondsten versneld rijpen van halffabricaten onverwachte connecties benutten contact met de buitenwereld score
  14. 14. Social media experiment <ul><li>Bonus points : I go for it, I see benefits </li></ul><ul><li>Penalty points : This doesn’t fit me, this takes to much time and trouble in relation to potential benefit </li></ul>
  15. 15. Highlights of Top-3 of experiments <ul><li>MySite </li></ul><ul><ul><li>‘ portal’ for daily activities, directly valuable </li></ul></ul><ul><ul><li>Own work easily made visible for colleagues </li></ul></ul><ul><ul><li>Risk: different guidelines and policies needed for information storage and access </li></ul></ul><ul><li>OurSite </li></ul><ul><ul><li>Handy tool to get overview </li></ul></ul><ul><ul><li>risk: is there enough motivation to keep it up-to-date? </li></ul></ul><ul><ul><li>risk: Do Sharepoint templates match our real needs? </li></ul></ul><ul><li>Twitter </li></ul><ul><ul><li>Low threshold to feel connected </li></ul></ul><ul><ul><li>Risk: fun aspect versus professional conversation </li></ul></ul>
  16. 16. Highlights of Top-3 of experiments <ul><li>Costs and benefits for knowledge sharing </li></ul><ul><li>Emphasis on personal perspective: ‘what’s in it for me’, less attention to colleague/department perspective </li></ul><ul><li>Much pressure on efficiency, ‘it must not take much time, no shattering of attention’ </li></ul><ul><li>Preference for conservative means, unknown is unpopular? </li></ul>
  17. 17. theses <ul><li>Truly understanding the way a knowledge worker works is the key to successful knowledge management projects </li></ul><ul><li>In general Intranets wrongly don’t support social networking functionality. </li></ul><ul><li>Email is the habitat of knowledge workers. All new tools should be able to plugin to the email client. </li></ul>