Presentation Intranet 2009

Future Workspaces: progress by experimenting Marcel.Bijlsma @ telin.nl ( Telematica Instituut ) Samuel.Driessen @ oce.com ( Océ , Twitter , Blog ) www.futureworkspaces.nl

Innovation is learning
Work environments are changing.
Not only information is accessible anytime, anywhere but also professionals becoming always connnected.
This also changes the role of the Intranet: how is a continuous learning process.
In this presentation we share our experience in experimenting with innovative ICT to facilitate collaboration and knowledge sharing.

work-life Mixing work-private Fragmentation of work mobility Working underway Working on new locations open organizations dealing with tools and information dealing with knowledge environmental change – sustainability technology change – Web 2.0 demographic change – The Net Generation social change – new social networks economic change – Wikinomics A changing playground

The human as central element…. stay ‘ in sync’? stay ‘ in touch’? stay ‘ in flow’? stay ‘ in control’?

Improve social networking @ Océ
To create a more open, transparent and connected Océ, where knowledge workers can connect freely and quickly around the globe. Socializing our intranet.
The use of media is rapidly changing around the world. Twitter is taking off, also in the business environment. Yammer is the more secure internal version of Twitter.
We are currently experimenting with new media. Yammer is one of these experiments.

What is Yammer?
Yammer is a hosted enterprise microblogging site for all Océ
Yammer supports you to:
tell your colleagues what you are doing
ask your colleagues a question
… even the ones you don’t know (yet)!

How did we start Yammering?
started on Sept 22, 2008
started with some Twitter users, 4
emergently grows by filling in profile (org chart) = implicit invite
without advertising: 97 members, members from 5 countries, 10 departments,15 update daily
one group, HR
after a month, made short presentation to explain experiment and answer questions (security e.g.)

Future of Yammer @ Océ?
explicit advertising
make more official
in Communication toolset

Business case for Yammer?
several stories
‘ ambient awareness’

Evaluation Yammer @ Océ
connect to email. Site is too far away to regularly update your status
connecting this to key business processes
integrate in intranet

Rabobank case
Challenge: Increase knowledge exchange and connectedness in a group of project managers.
Issue 1: Sharing knowledge about organisational context
- Who has experience with this stakeholder?
- I have an assignment at Insurance, who can tell me about the culture and the issues
Issue 2: Access to procedural knowledge
- Information on tricky steps in the process (e.g. how to make a good Prince2 PID)

What obstacles to knowledge sharing exist?
top-3 of experienced obstacles:
we don’t know what we’re good at
information is badly accessible
We don’t see each other enough / we don’t know what the other is doing
helemaal oneens oneens neutraal eens helemaal eens CULTUUR ORGANISATIE MIDDELEN WERKWIJZE HOUDING

Collaboration and knowledge sharing
striking
Not much insights in other peoples results (no utilizing of cross-fertilization)
Not much utilizing of less obvious connections
Intranet is a wall to ex-colleagues
-6 -5 -4 -3 -2 -1 0 1 2 3 4 5 6 effectief netwerk zicht op elkaars vondsten versneld rijpen van halffabricaten onverwachte connecties benutten contact met de buitenwereld score

Social media experiment
Bonus points : I go for it, I see benefits
Penalty points : This doesn’t fit me, this takes to much time and trouble in relation to potential benefit

Highlights of Top-3 of experiments
MySite
‘ portal’ for daily activities, directly valuable
Own work easily made visible for colleagues
Risk: different guidelines and policies needed for information storage and access
OurSite
Handy tool to get overview
risk: is there enough motivation to keep it up-to-date?
risk: Do Sharepoint templates match our real needs?
Twitter
Low threshold to feel connected
Risk: fun aspect versus professional conversation

Highlights of Top-3 of experiments
Costs and benefits for knowledge sharing
Emphasis on personal perspective: ‘what’s in it for me’, less attention to colleague/department perspective
Much pressure on efficiency, ‘it must not take much time, no shattering of attention’
Preference for conservative means, unknown is unpopular?

theses
Truly understanding the way a knowledge worker works is the key to successful knowledge management projects
In general Intranets wrongly don’t support social networking functionality.
Email is the habitat of knowledge workers. All new tools should be able to plugin to the email client.

Presentation Intranet 2009

by Samuel Driessen on Mar 20, 2009

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