Pres Kmapping Oce At Eirma Sig Iii Meeting 15 April 2005 FinalPresentation Transcript
Mapping and Matching organisational competencies and individual skills and competences Presentation EIRMA SIG-III meeting April 15, 2005 Samuël Driessen (email@example.com) Océ-Technologies
About Océ Océ enables its customers to manage their documents efficiently and effectively by offering innovative print and document management products and services for professional environments
Business/personal objectives to facilitate skills
What is knowledge mapping?
Kmapping at Océ
Future work kmapping
KM: about people, processes and ICT
No KM S : impossible in philosophical terms
KM connects people to people , and people to knowledge and information , to enhance performance of the organization and the people in it, through identification, capture, validation and transfer of knowledge.
Technology is important for KM, but cannot create the need or motivation to change behavior or share knowledge .
Our organization is divided :
- by country
- by business units
- by departments
- by projects and teams
- but also by walls
Clearer than ever that we cannot know everything and everyone. So it is important to:
- know what one knows and communicate that
- know what one doesn’t know and mobilise that.
The challenge is to
facilitate these skills !
Bus. objectives for facilitating skills
increased innovation, productivity and responsiveness through plugging ‘know who’ gaps,
smarter decisions about organizational changes and establishment of key knowledge roles,
insight in challenges of knowledge transfer and integration following restructuring, mergers, or acquisition.
Personal objectives for facilitating skills
Help people find people with certain expertise
One-stop portal to different sources and the way they are organized
Help people understand their place in the network
A Definition of Knowledge Mapping
Knowledge mapping is:
the field within knowledge management
that studies ways to provide
employees throughout an organisation
with customised knowledge maps
to create insights and vision
A knowledge map is:
a presentation of (analyses of)
knowledge available within an organisation,
and appropriately visualised
[Huijsen, Driessen, Jacobs 2003]
point you to the right person or bit of information
can aggregate information from several sources, build relations between people and documents, organize and (re)group that info
Typical Functionality (1/2)
Provide answers to the following questions:
Who have expert knowledge on subject X?
Who is building up / wants to build up expertise in subject X?
Which knowledge is required in project X, and at what level?
What experience does knowledge worker X have in area Y?
Where can I find knowledge on subject X?
Who have the best knowledge on subject X?
Typical Functionality (2/2)
Who in interested in subject X / area Y?
Which subject areas are most popular?
Human Resource Management:
In which subject areas do we need more people?
Which knowledge/expertise is of greatest value to the organisation?
A knowledge mapping framework [Huisen, Driessen, Grootveld - to be published] ] term group person concept knowledge item activity
Knowledge mapping at Océ
Digital Phonebook (“PhotoPhone”)
Some also use it as Yellow Pages (10%...)
- manual, takes a significant amount of time of HR and employee - Often not updated or maintained
What else do we have?
MapBrowser (objective approach)
- What is the right question to find the right answer?
- I know the answer exists, but where can I find it?
- What are related issues to my question?
- Who also knows something about my question?
What else do we have? [cont.]
ExpertFinder (subjective approach)
no extra tool
willing to correct, not willing to fill out form
How do we keep them up-to-date?
Forward to expertise/project
Also add personal competencies
Telematics Institute (www.telin.nl)
Knowledge Cockpit: main page
Employees for “community”
Ontology for “Knowl. Managem.”
Combining Kmaps and Virtual Communities
Combine objective and subjective approach
Higher-order maps (semantics)
Personal Space Working Team Personal Network Community of Practice Enterprise [Wenger]
Questions? For more information: www.telin.nl “ Metis project” Or contact: [email_address]