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User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
User Experience Design Process (UXR & UXT)
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User Experience Design Process (UXR & UXT)

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The third Keynote for the Quanta Elite School on Nov 8, 2012 in Linko. The main content is Innovation, User Experience, and Design Process.

The third Keynote for the Quanta Elite School on Nov 8, 2012 in Linko. The main content is Innovation, User Experience, and Design Process.

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  • 1. 使⽤用者經驗設計過程USER EXPERIENCE DESIGN PROCESS blog.drhhtang.net 唐⽞玄輝 台科⼤大⼯工商業設計系 / 設計資訊與思考研究室
  • 2. 何謂使⽤用者經驗THE MEANING OF UX
  • 3. 使⽤用者經驗是 使⽤用者在接觸產品、系統、服務後,所產⽣生的反應與變化包含使⽤用者的認知、情緒、偏好、知覺、⽣生理與⼼心理、⾏行為、 涵蓋產品使⽤用的前、中、後期 (ISO 9241-210)
  • 4. 使⽤用者經驗設計過程THE DESIGN PROCESS OF UX
  • 5. UXDesign ProcessUXResearch UXDesign UXTesting UXEntrepreneurship Iteration
  • 6. USER EXPECTATION RESEARCH• 了解⼀一個產品、過程、服務、系統的現有的或是潛在的使⽤用者,及其使⽤用情境,⾏行為模式和需求的活動• 問題尋找的過程、使⽤用者創新的起點• 模糊的前端 (fuzzy front end)
  • 7. BETTER UNDERSTANDING 悠識• 現代媽咪結構改變• ⽗父⺟母, 想要的是…• 現代⽗父⺟母,⾯面臨的卻是…• 現代⽗父⺟母, 需要的是… • 更明確的指南 • 更多正確的正⾯面回饋與⽀支持
  • 8. National Taiwan University ofScience and Technology /Department of Industrial andCommercial Design2011 NSC DESIDNProblems ICAN USER STUDY Current Problems 1. 現有溝通板攜帶不便,重量不輕。 too heavy to carry. 2. 漫畫式圖⽚片在解讀上不容易理解。 comic-style is not easy for them to connect to real world. 3. 尋找圖卡相當費時與困難。 time consuming to find appropriate cards.
  • 9. ICAN UXRESEARCH• 我不知道妳會問這麼多,我已經快要掉眼淚了,因為我不太去想以前的事情,不好意思。• ⽽而且以前就是,我們在做那些圖卡,可能爸爸哥哥都會幫忙,做到最後⼤大家都很累了。因為⽩白天都沒時間,都做到半夜兩三點,最後只剩下媽媽在做了。• 原來的輔具他不喜歡,⼀一下⼦子就不玩了,⽼老師都以為我不認真• 照顧者的負擔 (BURDEN of CAREGIVER)
  • 10. 溝通圖卡與造句 角色篇Design Feature 1 動詞篇 食物篇iCAN systematically classifies thevocabulary cards, being easy to 交通篇use.The vocabulary cards in need 我 我們 爸爸 媽媽 他們 妹妹could be found easily and quickly. 文具篇 動物篇 地點篇 副詞篇 爺爺 奶奶 大家 你們 他 弟弟 傢俱篇 家電篇 日常用品篇 情緒狀態篇
  • 11. ILISTEN UXRESEARCH
  • 12. ⽣生活中因為失去聽⼒力所⾯面臨的問題在路上最怕遇到救護車與消防車的狀況、後⽅方有⼈人呼喚、無法享受⾳音樂、搭電梯時無法呼救、防空演習的警報、居家外⾯面的動靜(⼩小偷) 、郵差或包裹的來信、洗⾐衣機的聲⾳音、交通⼯工具引擎的異聲、醫院或領物叫號碼、聽不到別⼈人聊天的內容、無法照顧嬰孩(哭聲) 、燒開⽔水或其他家電的聲⾳音、被當作正常⼈人問路、遊泳池救⽣生員的呼叫、登⼭山攀岩時無法直接溝通,也無法⽤用⼿手語、電視只有畫屏、拍賣競標的過程與出價數字、⽕火車誤點的廣播、百貨公司的廣播或尋⼈人廣播、⾨門鈴聲、電話來電 聲、無法⾃自⼰己接電話、垃圾⾞車的聲⾳音、無法叫外賣。
  • 13. HEARING IMPAIRED PERSON
  • 14. User can key in the words, i-Listen will turn into speech sounds. It also workthe other way. User can press record button, i-Listen will change someone’svoice into words and show it on screen.
  • 15. So I design a way to help them. User just choice their destination, i-Listen willset a GPS base and set a location circle, waiting for user into the circle, devicewill remind hearing impaired people by vibrating.
  • 16. First, you have to record a sound to be recognize, you can name it and save itin one of files. And than, when you want to go out, that you can choice one offiles and press it to detect. It will analysis sounds and match it.
  • 17. It is a simple design on it, I want to help HIP easy to call for help, so I design 3ways
  • 18. USER EXPERIENCE TEST• 當使⽤用者在特定的場域下欲完成特定的事,產品、過程、服務、系統可以提供多少程度的效果、效率、滿意• 產品完成後
  • 19. 悠識 點擊熱圖分析
  • 20. National Taiwan University ofScience and Technology /Department of Industrial andCommercial Design2012 NSC DESIDNiCAN ProjectDesign Process / ICAN UXTEST⺫⽬目前近況iCan⺫⽬目前於許多相關的醫療輔助機構及診所使⽤用,服務的對象有⾃自閉症、聽障、腦性痲痹、唐⽒氏症、重度智障的⼩小朋友,在這數個月的過程中,我們修改了許多原先預設的操作模式,並記錄下關於使⽤用者經驗的問題,希望減輕家⻑⾧長負擔,也希望讓孩⼦子在操作上可以更流暢。
  • 21. User Study UXR 80Most User Study in Companyfocuses on Usability Test 60UXD Projectfocuses on User Experience 40Research, Design, Test 20 0 time difference
  • 22. 台灣科技⼤大學⼯工商業設計系設計運算與思考研究室 唐⽞玄輝 blog.drhhtang.net drhhtang@gmail.com

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