IdentityMD Overview

Advanced Customer Care
for Identity Theft Victims

IdentityMD offers cost effective, web-based identity theft remediation
IdentityMD is a turn-key solution that offers superior customer care while reducing customer service expenses (fewer calls, shorter talk time) and building brand loyalty.
The alternatives, including checklists, paper packets and volunteer help, fail to surpass customer expectations.
“It’s like TurboTax®, but for identity theft. It would have
made restoring my identity so much easier.”
Usability Test Participant.

IdentityMD Customer Access
Today’s Date
IdentityMD, accessible 24/7 via the Internet, personally welcomes users and explains the identity restoration process.
Following an interactive assessment, IdentityMD empowers users to complete their remediation step-by-step. This includes providing personalized instructions, tools and interactive forms to restore their identity like an expert.

Ready-to-Mail Documents
Today’s Date
Interactive PDFs
Every document a victim needs is available and completed with the help of an identity wizard.

Ongoing Automated Support
Today’s Date
Ongoing Guidance
Reminders let users know when they should receive something or what they need to do.

Logic engine and case management system enable superior service
Customer Portal
Forms and Alerts
Case Management
(stores history and responses, generates forms and alerts)
Customer A
Case 1
Case 2
Case 3
Logic Engine
(Q&A format, creates customer-specific experience)
Privacy Advocate Assistance
(when necessary, CSRs offer personalized help)