Virtualization and Automation: How Dynamic is Your Data Center

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The over-provisioning model used by data centers for years is unsustainable – and a new dynamic model is emerging driven by virtualization and automation. While these technologies aren’t necessarily new, IT departments must become competent and refine their skills in the use of virtualization and automation to contain costs as businesses continue to demand IT services. These slides are designed to help data center managers learn how to leverage these virtualization and automation technologies to create a business-driven data center that delivers new levels of service quality, efficiency, agility and risk reduction.

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  • Given all the hype about clouds it’s important to be clear on our definition and terms.
  • Okay, so given the stages and strategy that you have, it might align with these typical deployment phases. [CLICK] Virtualization typically starts with test and dev, so experts can get an understanding of virtualization technologies and capabilities – and get some instant benefit from faster application delivery times. [CLICK] Then IT starts on the journey from consolidation through to dynamic data center [CLICK] Through Limited production, to extensive production, through to an enterprise platform [CLICK] But at each stage along the way, there are management tipping points that create major challenges – and barriers – that hold you back from getting to the next stage – regardless of whether you are doing this by application, by department, by service, etc. I would like to dive into each of these phases, and explain what we typically see as the key challenges – and see if you agree. August 12, 2009 [Enter presentation title in footer] Copyright © 2009 CA
  • vCenter delivers comprehensive infrastructure management capabilities for virtual environments and also provides extensibility interfaces to enable it to plug into existing physical management frameworks, which work in concert to ensure service levels across all application components, whether they are physical or virtual VMware vCenter integrates with industry-leading systems management solutions for enterprise-wide system management giving IT the ability to protect their investment and training in existing tooling, while providing best of breed capabilities across the board. What’s new? The VMware Ready Management solution program provides customers with validated partner solutions that further simplify end-to-end physical and virtual management with assurance of interoperability and consistent support and documentation. This enables customers to more quickly deploy management solutions and drive new levels of agility and automation in the datacenter.
  • NIST is a good starting point for identifying the characteristics that define cloud computing. <build> Let’s boil that definition down to some essential activities IT needs to enable to operate like a cloud – Pool, Orchestrate, Self-Serve and Secure (note: could use bullets from previous version as talking points to explain what each of these elements mean, thus keeping this slide clean) And while NIST is a good definition, it’s not a recipe for success. I could define a house as a dwelling with four walls and a roof but it doesn’t tell me how to make it weatherproof, or that I need to pay my property taxes. <build> As we’ve said, although the benefits of cloud are revolutionary, the capabilities required are evolutionary. The same disciplines that you use to manage traditional services today can and should be used to manage services you deliver using a cloud model. And the same tools you use today can be extended to address unique cloud challenges. Indeed, you really need the same tools since operating a cloud isn’t distinct from your traditional IT – it’s an extension of it. <build>And these same disciplines and tools apply to how you consume services. For example, although business may consume Salesforce.com as a service, you are still responsible for security, so federated identity management and single-sign on should be extended to the cloud.. Today networking is essentially a cloud service you consume and make part of your services, but we’re going far beyond that. You may consume storage or compute power as a service, which then becomes part of some other hybrid or “multi-source” service you deliver to your end customer. Even SaaS applications like Salesforce.com are likely to be integrated with other services you offer, like accounting, to drive some higher level business service. And while you need to guarantee service levels to your customer, you also need to assure that external service providers are guaranteeing their service levels to you, so you can then assure the overall service level to your end consumers. <build> It’s increasingly rare that services you deliver will be completely provided and controlled by you. Your IT has increasingly become part of a value chain, and your ability to maximize value for the business and control costs will increasingly rely on extending your management to key control points across your value chain.
  • Islandia, Hyderabad: Large sites. Ditton Park, Melbourne: Secondary Sites
  • CA provides both physical and virtual management in the same context (what is the effect of the physical environment hosting virtual server and visa versa) also centralized on a common console / view.   CA’s history in heterogeneity speaks volumes for our ability to work across multiple vendor platforms without favoritism.   Completeness is demonstrated in CA ability to provide comprehensive integration within our own product solutions, but also beyond that – into partner solutions and 3 rd party vendor products.
  • Virtualization and Automation: How Dynamic is Your Data Center

    1. 1. Virtualization and Automation: How Dynamic Is your Data Center? Stephen Elliot VP, BU Strategy Virtualization and Service Automation April 27, 2010
    2. 2. Agenda and Objectives <ul><li>Virtualization And Automation: How Dynamic Is Your </li></ul><ul><li>Data Center? </li></ul><ul><li>CIO Goals </li></ul><ul><li>Key Capabilities and requirements for a dynamic data center </li></ul><ul><li>Virtualization: an enabling technology </li></ul><ul><li>Automation: a means to an end </li></ul><ul><li>Use case examples </li></ul>
    3. 3. <ul><li>Pricing: to clients must be competitive VS benchmarks </li></ul><ul><li>Service Quality: Reliability, Business impact, Service restoration </li></ul><ul><li>IT capabilities: build for competitive advantage, good is “good enough” versus customization </li></ul><ul><li>Risk management: Understand security requirements/entitlements, protect against accidental acts </li></ul><ul><li>Team/Organization: Right people and right partners </li></ul><ul><li> Could these metrics be your Scorecard? </li></ul>40K servers, 50K MIPS, 20+ PB, Virtual and Physical Dynamic Data Center Use Case Copyright © 2010 CA
    4. 4. CIO Challenges and Strategies CA Confidential. Provided under non-disclosure. Business Service/ Process IT Infrastructure Source: Gartner, Inc. “The Business Unit CIO's 2010 Agenda, 19 February 2010 R=265
    5. 5. First Generation IT and Tools Limit Business Outcomes CA Confidential. Provided under non-disclosure. Business Service/ Process IT Infra-structure Classic IT Infrastructure Mgmt – (Discovery, Monitoring, Backup/Recovery) First Generation Server Automation (physical-centric) First Generation Service Mgmt - (Service Support – Service Desk, CMDB) Service Management Automation Infrastructure Mgmt Finding IT’s Business Value “ In a recent Forrester survey only 15% of themselves aligned with the business. What that tells us is that IT-business alignment isn’t just a problem – it’s a plague.” IT leaders declared. CA Confidential. Provided under non-disclosure.
    6. 6. Dynamic Infrastructure <ul><li>Common Customer Challenges & Pains </li></ul>Difficult to quickly react to changing business requests Managing virtualization is time consuming and expensive Reduce costs by increasing server utilization Need visibility into Data Center Risk <ul><li>How does the “business” request IT services? </li></ul><ul><li>Are there manual steps in delivering IT service? </li></ul><ul><li>How are you measuring your service levels ? </li></ul><ul><li>Can you easily move physical servers to VMs? </li></ul><ul><li>Are older servers still cost effective? </li></ul><ul><li>Do you have full visibility into the Data Center? </li></ul><ul><li>Are resources being utilized effectively? </li></ul><ul><li>Can you provide capacity on demand? </li></ul><ul><li>Have you deployed a private cloud? </li></ul><ul><li>Are you ready for an IT Risk Audit? </li></ul><ul><li>Do server configuration errors cause outages? </li></ul><ul><li>Do you know where & why configurations vary? </li></ul>
    7. 7. Defining Key Capabilities for a Dynamic Data Center Source: NIST Rapid Elasticity: Rapidly and elastically provision , automatically , to quickly scale out /rapidly released to quickly scale in Measured as a Service: Automatically control and optimize resource use by leveraging a metering capability at a level of abstraction appropriate to the type of service (e.g. bandwidth, user accounts). Resource usage can be monitored, controlled, and reported providing transparency for both service provider and consumer. Resource Pooling: Computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. On-Demand Self-Service : Consumer can unilaterally provision automatically without human interaction Broad Network Access: Available over network through standard mechanisms Pay per use Demand management Efficient use of assets Match business demand Business alignment Agility Efficient use of labor Standardized Cloud Characteristics per NIST Benefits
    8. 8. A New Dynamic Data Center Model Physical Virtual Deliver Services Manage Cloud Operate Cloud Meter Self-Serve Secure Govern Assure Support SaaS PaaS IaaS Consume Services
    9. 9. Getting Started on a Dynamic Data Center Datacenter Automation A dynamic data center can deliver cloud benefits... End-to-End Monitoring Virtualization Management Identity Federation/ Single Sign-On Service Catalog/ Self-Service Cost/Consumption Transparency Virtualization … and more so as they are linked Service Portfolio Management <ul><li>Cloud-Like Benefits </li></ul><ul><li>Agility </li></ul><ul><li>Efficiency </li></ul><ul><li>Business alignment </li></ul>Service Level Management Optimize operations; Contain costs Business outcomes
    10. 10. Typical Virtualization Deployment..an Enabling Technology Consolidation • Automation • Optimization • Dynamic Copyright © 2010 CA. All rights reserved. Where are you? Where do you want to be? Dev and Test Limited Production Extensive Production Enterprise Platform Management “Tipping Points” Physcial+Virtual management is a key requirement
    11. 11. Physcial and Virtual Management Integration: End-to-End Management Non-Virtualized <ul><li>3 rd party VM Extensibility </li></ul><ul><ul><li>APIs and UI plug-in architecture to enable 3 rd party integration </li></ul></ul>Physical-Only Environments/ Non-x86/Non-VMware Self Service Portal Service Catalog Billing/Chargeback Provisioning Configuration Capacity Operations Performance Availability
    12. 12. Deeper Functional Requirements Operate Cloud Self-Serve Pool Orchestrate Secure Govern Assure Support <ul><li>Decide build vs. outsource </li></ul><ul><li>Compliance and risk management </li></ul><ul><li>Agile development </li></ul><ul><li>User access control </li></ul><ul><li>Federated identity mgmt </li></ul><ul><li>Account provision/deprovision </li></ul><ul><li>Service Level Management </li></ul><ul><li>Performance/availability </li></ul><ul><li>Root cause, predictive analysis </li></ul><ul><li>Change </li></ul><ul><li>Release </li></ul><ul><li>Incident, Problem </li></ul><ul><li>Service catalog </li></ul><ul><li>Request management </li></ul><ul><li>Virtual resource reservation </li></ul><ul><li>Virtual resource consumption </li></ul><ul><li>Asset management </li></ul><ul><li>Service accounting, showback </li></ul><ul><li>Configuration policy automation </li></ul><ul><li>Dynamic infrastructure provision </li></ul><ul><li>Dynamic application deployment </li></ul><ul><li>Virtual lifecycle mgmt </li></ul><ul><li>Virtual provision, config compliance </li></ul><ul><li>Virtual monitoring, root cause </li></ul>Meter Physical Virtual
    13. 13. A Closed Loop Process To Drive An Automated ITIL Approach Example: Service Catalog Integrated with Contract Management and Automation delivers SLA Assurance in Real-Time Define Services & Metrics Monitor Service Performance in Real-Time Automate Performance Reporting Take Proactive Action Capture Obligations & Performance Targets Revise & Collaborate <ul><li>Contract Management </li></ul><ul><li>Lifecycle Management </li></ul><ul><li>Audit Trail </li></ul><ul><li>Maintenance </li></ul><ul><li>Global SLA Change </li></ul>
    14. 14. Self service and Provisioninig: CA Labs on Demand <ul><li>1,653 servers under automated management </li></ul><ul><li>1,800 concurrent, active virtual machines </li></ul><ul><li>2,183 individuals created reservations </li></ul><ul><li>44,718 machine build/rebuilds since stats enabled </li></ul><ul><ul><li>111,795 person/hours saved (physical build/rebuild) </li></ul></ul><ul><li>>23,000 additional software pushes </li></ul><ul><li>4,807 virtual machine provisions (since tracking began) </li></ul><ul><li>4 Primary locations ( Islandia , Hyderabad , Ditton Park, Melbourne) </li></ul>
    15. 15. &quot;3 clicks, not 3 weeks” Self Service Provisioning Reduces Costs: CA LOD Example <ul><li>Lab consolidation — reduced lab locations by 19 </li></ul><ul><ul><li>Average 800 concurrent, active virtual machines </li></ul></ul><ul><ul><li>>23,000 additional software pushes </li></ul></ul><ul><ul><li>48,807 virtual machine provisions </li></ul></ul><ul><li>Cost Savings </li></ul><ul><ul><li>$6.5M in labor savings to date </li></ul></ul><ul><ul><li>Server utilization up 50% </li></ul></ul><ul><ul><li>Increased server to admin ratio by over 400% </li></ul></ul><ul><li>Real estate savings </li></ul><ul><ul><li>19 locations closed, 15,904 sq ft reduction </li></ul></ul><ul><ul><li>$2.4 million projected 5 year savings </li></ul></ul><ul><ul><li>2,330 machines relocated, ~ 50% virtualized in Q4 </li></ul></ul><ul><li>Automatic power-off between reservations </li></ul><ul><ul><li>450 metric tons of carbon reduction </li></ul></ul>
    16. 16. LoD Delivers Cost Containment/Reduction Automation supports aggressive service growth
    17. 17. Use Cases <ul><li>Mission-Critical Virtualization </li></ul><ul><ul><li>Turn sprawl into well-managed resource pool with performance, availability and security management of virtual resources unified across platforms </li></ul></ul><ul><li>Self-service </li></ul><ul><ul><li>Self-service polic driven provisioning for virtual test and development environments </li></ul></ul><ul><li>Datacenter Profiling </li></ul><ul><ul><li>Map infrastructure to apps and services, monitor consumption </li></ul></ul><ul><ul><li>Identify candidates for automation, further virtualization </li></ul></ul><ul><li>Dynamic SLA Assurance </li></ul><ul><ul><li>SLA threshold-driven provision/deprovision </li></ul></ul><ul><li>Infrastructure as a Service </li></ul><ul><ul><li>Abstraction of virtualized infrastructure stack into dynamic run-time environment </li></ul></ul><ul><li>Dynamic Application Release </li></ul><ul><ul><li>Abstraction of virtualized composite application and infrastructure stack into dynamic run-time environment </li></ul></ul><ul><li>Process Automation </li></ul><ul><ul><li>Run book automation across physical and virtual infrastructures </li></ul></ul>
    18. 18. Promises of a Dynamic Data Center
    19. 19. Thank You Empowering IT Transformation CA, Inc ©2010

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