Leveraging Virtualization from an IT Project to a Business Strategy


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  • Just about everyone in the industry is aware that IT Needs To Drive Revenue…but the reality is that business demand is outpacing IT budgets and resources – as well as traditional means of deliveryWith the recent recession and credit crisis many CIOs see flat budgets as the new normal. CLICK BUILD! But the demand for IT isn’t flat, it’s increasing. IT has always struggled to keep up with business demand, but for many CIOs the problem is getting significantly worse. A bad economy doesn’t stop the business from needing more from IT. In fact, in times like this, the business needs more from IT. Now more than ever, business is not just dependent on technology, it’s driven by it. Navigating the business through a turbulent economy requires fast adjustments in business technology, whether to adapt to changes in customer demand, drive costs out of processes to improve margins, react to competitive threats, comply with new regulatory requirements, or to integrate mergers and acquisitions.CLICK BUILD After years of trying different ways to align IT with the business, it’s become increasingly clear that IT’s biggest alignment challenge is keeping up with the business. There has always been a mismatch between the speed of innovation the business needs, and the time it takes for their IT organizations, or even an outsourcer, to deliver using traditional methods. IT has improved its efficiency in many ways, but the gap between IT supply and business demand is too big, and growing too fast, to rely on traditional approaches. What IT needs is a game changer. And that’s exactly what CA provides with its cloud computing solutions. Of course, with all the excitement comes a lot of hype and noise, so let’s step back for a minute to look at what cloud computing really is.
  • RIGHT: ORGANIZATIONS WITH MORE SIGNIFICANT ROLLOUTS VIEW VIRT MGT AS VERY!!! IMPORTANT, AND LESS THAN 8% SAY NOT IMPORTANTAnalysts describe a measurable lag between new technology adoption and management adoptionVirtualization management is still underinvested versus more mature areas (e.g. network, storage, systems, etc.)Configuration management. Start with improving configuration management, which is necessary to orchestrate the relationship among large numbers of dynamically changing VMs, physical servers, storage, and network resources. These tools are often referred to as “provisioning tools,” which refers to a higher state of configuration change management.2. Capacity planning and VM placement. As your virtualized pool grows in size, you will need tools that analyze capacity trends and optimize where your VMs run to minimize hardware footprint. These tools will be able to alert operations and engineering when resources are running low to guard against overprovisioning. You want to maximize capacity utilization to squeeze the most value from your server investments, but doing so without sufficient visibility is dangerous.3. Performance monitoring. Performance measurement will rise in importance as you increase the number of VMs per physical host and drive up overall utilization. We find this to be a particularly critical tool as you approach 20 or 30 VMs per physical server. To prevent problems from affecting user experience with multiple apps, your administrators need VM-aware performance monitoring tools that can help pinpoint issues.4. Real-time automation. As your virtual environment grows in size and complexity, you’ll need tools that can perform real-time automation by adjusting virtual or physical infrastructure to compensate for failures. Many IT services, like virtualization management, are reaching a level of complexity where sophisticated mathematical algorithms and object models of the services are more precise and efficient than even your most talented engineers.
  • MENTION FUJISU AUSTRALIA – IF A TOOL TOUCHED A PHYSICAL SERVER – ITS GOING TO MANAGE THE VIRTUAL SERVERMENTION VIRTUAL ARCHITECT?MENTION HOW CISCO UCS IS A GOOD EXAMPLE OF THISMulti-domain = server, storage, network, apps e.g. VMware virtual switch, Cisco UCSPlus physical and virtual, on-site and off-site
  • From http://www.ca.com/us/news/Press-Releases/na/2010/CA-Technologies-Support-for-VMware-vCloud-API.aspx
  • Accelerate application deployment - leverage automation to speed the progression of applications from development to production. Enable your existing infrastructure to deliver cloud services - combine self-service with automated provisioning to empower users to turn-up new services on-demand.Build elasticity so you can dynamically allocate resources - deploy application workload to optimally match server resources with policy-based provisioning.Automate the provisioning of physical, virtual and cloud resources - dynamically shift system resources to support variable, up-to-the-minute business requirements, help meet SLAs, improve utilization and data center initiative ROI.Orchestrate and automate routine processes that span different departments - increase the agility of IT operations by automating manual data center tasks and processes across technology silos and platforms. Embed rigor and process so that you can run an efficient IT organization that is built on repeatable workflows in accordance with defined policy - standardize data center management with policy-driven configuration tracking and template based change that help you to create, run and audit policies governing performance, security, regulatory and standards compliance. Standardize and automate configuration management to minimize business disruptions –deep configuration and dependency visibility helps manage operational complexity by simplifying configuration tasks and allowing safe change.
  • Going forward, they will automate dynamic provisioning resources.
  • Leveraging Virtualization from an IT Project to a Business Strategy

    1. 1. Leveraging Virtualisation from an ITProject to a Business StrategyAndi MannVP, CA Technologies
    2. 2. IT needs to drive business value …but business demand is outpacing IT budgets and resources – as well as traditional means of delivery Business Previous IT Demand Steady State Recession & Credit Growing Crisis Alignment Gap IT Budget & Resources 2003 - 2008 2008 - 2009 New Normal BOTTOM LINE: IT Needs a Game Changer CA confidential and proprietary. For internal use only.
    3. 3. virtualization: strategic transformation Virtualization is redefining the relationship between IT and business service delivery… Business Service Delivery Virtualization IT and has the potential to provide a fluid, dynamic and flexible on-demand IT infrastructure and help fulfill the promise of cloud computing 4 Copyright © 2011 CA Technologies. All rights reserved.
    4. 4. virtualization offers outstanding promiseprimarily speed and cost Speed Mobility Delivery Service Rapid cycle time Costs Floorspace Staff Count Carbon Eliminate CapEx
    5. 5. a strategic evolution for virtualization maturitydriving the evolution to the private cloud 4 3 2 1 6 Copyright © 2011 CA Technologies. All rights reserved.
    6. 6. CA Technologies strategic approach to build business value Management Service Approach Automation Virtual ServiceManagement Virtualization Infrastructure Automation Virtual Systems DynamicManagement Virtualization Management IT Virtual AutomationInfrastructureManagement Optimization Business Consolidation Value CAPEX OPEX Agility Revenue
    7. 7. but management challenges can stall the evolution Consolidation Optimization Orchestration Dynamic IT STOP STOP STOP management tipping points visibility, staffing, skills, sprawl, licensing, ROI, politics, LOB approval, complexity, process, compliance, capacity … ‘Virtual Stall’ – inability to overcome ‘tipping points’ needed to move the needle on virtualization maturity
    8. 8. so … what’s the big deal? Inability to expand virtualization maturity is not just an academic issue• Cannot evolve strategically from virtualization to cloud• Stuck at CapEx reduction, no OpEx, agility, revenue outcomes• Failure to leverage virtualization investments, get ROx• Cannot compete with more agile businesses 9 Copyright © 2011 CA Technologies. All rights reserved.
    9. 9. key strategies to leverage virtualisationinvestment, expand virtualisation success,and deliver the promise of business agility
    10. 10. pair virtualization with management, automation “Success with Importance Level of Virtual Environment virtualization lies in Management Regarding Reaching Business Goals solid, standardized processes and management software to automate and govern …these processes.” Source “Managing The Virtual World Is An Evolution, Not A Revolution,” Forrester Research, Inc., April, 2010 Source: “Worldwide Distributed Virtual Server Management Software2009–2013 Forecast Update and 2008 Vendor Shares”, IDC Research, October 2009
    11. 11. apply best practice disciplines, but not the same old tools “75% of customers believe virtualization management requires unique tools.” Source: “Evolution of Enterprise Infrastructure Priorities”, Oliver-Wyman research conducted for CA, 2009 Discipline Physical Attributes Virtual Attributes Performance & • Resources and silos • Services & applications Fault Management • Event, rule based • Model-based Change, • Non-real time • Real-time Configuration, • Process CMDB • Operational CMDB Inventory Capacity • Domain-based • Pool-based, cross-domain Management • Ad-hoc, done by experts • Continuous, by sys. admins • Server-focused • Service/ application/pools Provisioning • Slow, planned, static • Rapid, on-demand
    12. 12. ensure lifecycle management is extensible, not isolated “Avoid limited point product May 2010 News: purchasing unless you are in “Company A officially out of dire straits with an immediate business” need.” Source: “Managing The Virtual World Is An Evolution, Not A Source: “Company A officially out of business”, Revolution,” Forrester Research, Inc., April, 2010 Virtualization.info; May 6, 2010
    13. 13. integrate management across physical and virtual “Comprehensive Use of common P&V management tools domain coverage is critical….Automation Yes Yes can only be effective if Not yet, but eventually all technology domains will consolidate Not yet, but eventually will consolidate are consolidated into … No, plan separate productsplan separate No, long term unified management” products long term Source: “Virtualization Management And 51 or more virtual machines (n = 54) Trends”, A commissioned study conducted by 50 or fewer virtual machines (n = 46) Forrester Consulting on behalf of CA, Inc. , January 2010 Source: IDC, North American Virtual. Survey: Large-Scale Implementation Requires Sophisticated Management Strategy’, Feb 2009 (Doc # 216623), Mary Johnston Turner, Frederick W. Broussard
    14. 14. connect virtualization + service management + automation “Automation, Virtualization, and “The ability to automate almost all Service Management are aspects of infrastructure operation fundamental building blocks for is absolutely necessary to meet Private Cloud” many of the cloud’s requirements…. Source: “The Building Blocks for Private Cloud: Source: “Managing The Cloud: Automation”, The 451 Group, Automation, Virtualization, and Cloud Service 2009 Management”, EMA, 2009 “Virtualization doesn’t require new processes, just more structured ones… the notion of… ITIL for virtualization” is horribly misguided.” “Process-oriented tools for ITSM and those specifically geared toward the virtual server... are on an inevitably merging progression. Source: “Managing The Virtual World Is An Evolution, Not A Revolution”, Forrester Research, April 2010, Source: “Virtualization Management And Trends”, A commissioned study conducted by Forrester Consulting on behalf of CA, Inc. , January 2010
    15. 15. integrate public and private cloud management Orchestrate movement between internal and external resource pools to satisfy business demands for peak loads Private Cloud Public Cloud “CA Technologies solution running on VMware vCloud technology will be able to provide enterprises a managed and assured automation path for application workloads to be run seamlessly across hybrid clouds.” Parag Patel, VP Global Strategic Alliances, VMware 16 Copyright © 2011 CA Technologies. All rights reserved.
    16. 16. approach virtualization as a strategy, not a project Management Service Approach Automation Virtual ServiceManagement Infrastructure Automation Virtual Systems DynamicManagement Virtualization Management IT Virtual AutomationInfrastructureManagement Optimization Value Driver Consolidation CAPEX OPEX Agility Revenue17 Copyright © 2011 CA Technologies. All rights reserved.
    17. 17. CA Technologies virtualisation management portfolio:comprehensive, extensible, and strategic Service Automation CA CA Capacity CA Configurati CA Process CA 3Tera Automation Workload on Automation AppLogic ** Automation Automation Infrastructur e Automation CA Client CA Server CA Capacity Automation Automation Manager ** Virtualisation Management CA Virtual CA Virtual CA Virtual CA Virtual CA Virtual Configurati Privilege Assurance Automation Capacity ** on Manager ** Pending CA packaging update
    18. 18. beating virtual stall delivers IT & business value standardize and automate improve manage increase ensure configuration productivity change compliance control streamline and so you can… automate provisioning decrease dynamically speed time grow the expand process allocate to market scalability business issues resources automation orchestrate and technology automate reduce and robust processes reduce improve support staff expenses visibility mobility management manage pressure identities and tools address personalities the constraints optimize improve assure meet IT deliver that can stall resources & response ratios revenues audits utilization virtualization 19 Copyright © 2011 CA Technologies. All rights reserved.
    19. 19. WRAP-UP
    21. 21. CA Technologies virtualization management journey Our goal is to lead the market for management of heterogeneous physical and virtual systems – Multiply the cost, efficiency, and agility benefits of virtualization – Thrive in complex heterogeneous environments, on and off-premise 2006-8 2009 2010 New Product Releases New Product Releases New Product Releases  CA Advanced Systems  CA Spectrum AM, CA Virtual  Multiple announcements for Management Performance Management new solutions (CA Virtual)  CA Data Center Automation  Enhancements to existing Manager (now CA Spectrum New Product Development virtualization mgmt tools Automation Manager)  CA Spectrum Infrastructure  Launch of CA Automation Manager, CA NSM, CA eHealth New Product Development Suite Performance Mgr  Integrating heterogeneous Growth Through Acquisition virtualization management Growth Through Acquisition  Hyperformix, 4Base across CA portfolio  Optinuity, Cassatt, NetQos Continued Product Enhancements and Improved Serviceability
    22. 22. virtualization management runs throughout our DNA • CA Spectrum® • CA DLP Infrastructure Manager • CA Service Desk Manager & • CA NSM CA CMDB • CA eHealth® Performance • CA Service Catalog Manager • CA IT Client Manager • CA Spectrum® Service • CA IT Asset Manager Assurance • CA ecoMeter • CA Insight™ Database • CA ecoGovernance Performance Manager • CA Enterprise Log Manager Copyright © 2011 CA Technologies. All rights reserved. 23
    23. 23. Raymond James – evolving to private cloudself-service access to physical & virtual server Service Consumers SECURE ASSURE SELF-SERVE METER POOL PROVISION Raymond James is developing an IaaS service so that its application developers can roll out new PLAN PHYSICAL VIRTUAL EXTERNAL SUPPORT financial applications more quickly. External Providers • CA Service Catalog, CA Asset Portfolio Management provide self-service interface for application developers to request physical and virtual resources • Integration to asset and service management solutions enables Raymond James to understand which assets are available for provisioning and charge departments based on usage
    24. 24. Cadence Designs – evolving to private cloudself-service provisioning, configuration, and SLA – Leader in electronic design automation (EDA) – 4,500 staff, 12,000 servers in San Jose & worldwide Challenge Solution Benefits − Hardware refresh − Self-Service Reservation − Broader virtual roll-out − Low server utilization Management − Increased utilization − Weak virtual mgt. − Configuration − Deferred hardware $$ prevents broad rollout Management − Reduced Op-Ex with − Provisioning tool − Automated Provisioning automatic provisioning slow, high- − Process Automation − Ensured SLAs with touch, inflexible − Service Assurance assurance, self-service − No dynamic self-service for private cloud • Solutions included CA Server Automation and CA Service Assurance • Delivered dynamic virtual self-service for private cloud
    25. 25. MGM Resorts – evolving to private cloudintegrated end-to-end service lifecycle management – Leading global hospitality brand - Bellagio, MGM Grand, Mandalay Bay and The Mirage. – Combines quality entertainment, luxurious facilities and exceptional guest services. Challenge Solution Benefits − High dependence on − Self-service with service − Streamlined responses large IT infrastructure catalog and service desk to 15,000 incidents/wk − Performance critical to − IT asset & inventory − Reduced quality of guest service − Automated provisioning downtime, enhanced − Employee turnover cost experience − Infra. performance − Expedite − CAPEX & OPEX control − Security & identity virtualization, 75% of − Improved security − Integrated end-to-end servers by 2010 CA Technologies solutions – Server Automation, Performance Assurance, Service Desk, Service Catalog, Asset Mgmt, Security, & Service Portfolio
    26. 26. Independent Analysis Puts CA Technologies In Front CA Technologies – the only vendor to tick all the boxes in leading analyst’s virtualization management reference architecture Configurati Security Service & on IT as a Backup & Vendor Manageme Capacity Managemen Service Recovery nt Management t CA Technologi es Source: Who’s Who in Virtualization Management, Bernd Harzog, The Virtualization Practice, August 2, 2010
    27. 27. Questions?Thank You
    29. 29. terms of this presentationThis presentation was based on current information and resource allocations as of May 10, 2010 and is subject tochange or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary,this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing orfuture written license agreement or services agreement relating to any CA software product; or (ii) amend any productdocumentation or specifications for any CA software product. The development, release and timing of any features orfunctionality described in this presentation remain at CA’s sole discretion. Notwithstanding anything in thispresentation to the contrary, upon the general availability of any future CA product release referenced in thispresentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existinglicensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form ofa regularly scheduled major product release. Such releases may be made available to current licensees of suchproduct who are current subscribers to CA maintenance and support on a when and if-available basis. In the event ofa conflict between the terms of this paragraph and any other information contained in this presentation, the terms ofthis paragraph shall govern. Copyright © 2011 CA Technologies. All rights reserved.
    30. 30. for information purposes onlyCertain information in this presentation may outline CA’s general product direction. All information in this presentationis for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibilityfor the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides thisdocument “as is” without warranty of any kind, including without limitation, any implied warranties or merchantability,fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct orindirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption,goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. Copyright © 2011 CA Technologies. All rights reserved.
    31. 31. legalCertain information in this presentation may outline CA’s general product direction. This presentation shall not serveto (i) affect the rights and/or obligations of CA or its licensees under any existing or future license agreement orservices agreement relating to any CA software product; or (ii) amend any product documentation or specifications forany CA software product. This presentation is based on current information and resource allocations as of Month,Day, Year and is subject to change or withdrawal by CA at any time without notice. The development, release andtiming of any features or functionality described in this presentation remain at CA’s sole discretion.Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA productrelease referenced in this presentation, CA may make such release available to new licensees in the form of aregularly scheduled major product release. Such release may be made available to licensees of the product who areactive subscribers to CA maintenance and support, on a when and if-available basis. The information in thispresentation is not deemed to be incorporated into any contract.Copyright © 2010 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced hereinbelong to their respective companiesTHIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for theaccuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDESTHIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANYIMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ORNONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with thispresentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data,even if CA is expressly advised in advance of the possibility of such damages. Copyright © 2011 CA Technologies. All rights reserved.
    32. 32. for information purposes only“Neither this document nor any CA software product referenced herein shall serve as a substitute for a licensee’scompliance with its legal, contractual, regulatory or other obligations. CA Software Compliance Manager requires itslicensees and users to manually enter (“Data Entry”) software license data and other information for purposes oftracking authorized use, compliance with its software license contractual obligations and other information.Notwithstanding the provisions of any CA Software Compliance Manager product warranty to the contrary, CA makesno warranty with respect to any product failure, error, omission or inaccuracy to the extent that any such failure, error,omission or inaccuracy relates, in whole or in part, to Data Entry errors, omissions, inaccuracies, misinterpretations orotherwise.” Copyright © 2011 CA Technologies. All rights reserved.