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Data center world 2010 10 5 10

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This presentation, which Ryan Shopp gave at Data Center World on Oct. 5, 2010, describes today's data center challenges and how to fix them, as well as the following five steps on the journey from …

This presentation, which Ryan Shopp gave at Data Center World on Oct. 5, 2010, describes today's data center challenges and how to fix them, as well as the following five steps on the journey from virtualization to cloud:

1. Pair virtualization with management
2. Don’t just use the same old tools
3. Integrate lifecycle management disciplines
4. Integrate management across domains
5. Virtualization management + automation + service management = cloud

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  • MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • Additional areas to probe for pain… Manual configuration processes are ineffective for complex infrastructure No standard packages that IT provides for consumers to access via self service, variation increases complexity and config issues multiply in direct proportion to number of supported platforms Inconsistent, uncoordinated and improperly executed change No correlation between changes and business services Limited visibility to potential violations of best practices, standards or compliance policies Possible goals… Reduce downtime Reduce outages or performance-related issues by leveraging deep configuration visibility and understanding of inter- and intra-dependencies to simplify configuration tasks and ensure safe change. View detailed configurations of all servers and installed applications to perform impact analysis. Promote and maintain standardization Standardize data center management with policy-driven configuration tracking and template based change that enable you to create, run and audit policies governing performance, security, regulatory and standards compliance. Perform regular audits to help ensure that change stays within defined boundaries and proactively identify deviations that can jeopardize security, performance, availability or compliance.
  • Additional pain points… Manual operations are reactive, error-prone and labor intensive Heterogeneity requires specialized skills, lowers server/admin ratio Manual provisioning, patching and deployment tasks and processes are inefficient, resource allocation is too slow Functional and technology silos prohibit integration efficiencies Undocumented processes and ‘tribal’ knowledge Sprawl Excessive VM management overhead, under-utilized resources Inefficient use of human resources and equipment drives OPEX Excessive servers drives CAPEX (H/W or VM license) Larger data center footprint increases power/cooling costs Possible goals… Improve business service delivery time Increase agility of IT operations by automating manual data center tasks and processes across technology silos and platforms. Dynamically shift resources among applications and services to support variable, up-to-the-minute business requirements, meet SLAs, optimize utilization and improve data center initiative ROI. Maximize the benefits of virtualization Ensure that the efficiency gains of virtualization are not offset by increased management overhead by automating the tasks associated with tracking mission critical applications across virtual servers, eliminating under-utilized virtual resources and enforcing consistent VM build policies.
  • Additional pain points… Rogue user’s by-passing IT and going to public cloud for self-service because they’re needs aren’t being met internally Possible goals… Shift focus from operational maintenance to strategic innovation Advance private cloud implementation - evolve your existing IT infrastructure into a private cloud and combine self-service with automated provisioning to empower users to turn-up new services “on-demand.” Accelerate application deployment - leverage automation to speed the progression of applications from development to production.
  • This slide introduces the three key requirements for building a dynamic data center in the context of the three main challenges on the previous slides
  • First step on journey from V to C we are consistently finding in working with customers, partners and analysts is… TO ALLOW BROAD VIRTUALIZATION ROLLOUT AND DRIVE VIRTUALIZATION BENEFITS MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • RIGHT: ORGANIZATIONS WITH MORE SIGNIFICANT ROLLOUTS VIEW VIRT MGT AS VERY!!! IMPORTANT, AND LESS THAN 8% SAY NOT IMPORTANT Analysts describe a measurable lag between new technology adoption and management adoption Virtualization management is still underinvested versus more mature areas (e.g. network, storage, systems, etc.) Configuration management. Start with improving configuration management, which is necessary to orchestrate the relationship among large numbers of dynamically changing VMs, physical servers, storage, and network resources. These tools are often referred to as “provisioning tools,” which refers to a higher state of configuration change management. 2. Capacity planning and VM placement. As your virtualized pool grows in size, you will need tools that analyze capacity trends and optimize where your VMs run to minimize hardware footprint. These tools will be able to alert operations and engineering when resources are running low to guard against overprovisioning. You want to maximize capacity utilization to squeeze the most value from your server investments, but doing so without sufficient visibility is dangerous. 3. Performance monitoring. Performance measurement will rise in importance as you increase the number of VMs per physical host and drive up overall utilization. We find this to be a particularly critical tool as you approach 20 or 30 VMs per physical server. To prevent problems from affecting user experience with multiple apps, your administrators need VM-aware performance monitoring tools that can help pinpoint issues. 4. Real-time automation. As your virtual environment grows in size and complexity, you’ll need tools that can perform real-time automation by adjusting virtual or physical infrastructure to compensate for failures. Many IT services, like virtualization management, are reaching a level of complexity where sophisticated mathematical algorithms and object models of the services are more precise and efficient than even your most talented engineers. MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • One dimension of V success is breadth of rollout achieved What we have found consisently is that rollout breadth is gated by mgt tools and processes maturity VMW, who we have worked with closely, coined the phrase ‘mgt tippings’ as signifying that mgt needed to get v from < 10% V to 10-25% limited production to 25-40% extensive production to >40% enterprise platform
  • Reduction of Service Failures – fixing problems up to 24 times faster, eliminating up to 43 hours of downtime a year, improving uptime to as high as 99.999%, to reduce the impact, frequency, duration, and cost of service issues, troubleshooting, out-of-hours support, and productivity loss Improved Staff Efficiency – increasing administrator efficiency by an average of 10%, and as much as 270%, by allowing a single administrator to manage up to 1800 servers, reducing annual management costs by up to $1000 per server Faster Service Deployment – allowing new systems to be deployed up to 240 times faster, and new applications up to 96 times faster, saving almost $2000 in wage costs alone per deployment, while reducing downtime, and improving time-to-market for new products and services Reduced Facility Operation Costs – allowing around half of all organizations to reduce both floor space/rent costs, and power consumption, the latter by an average of 16%, or around $700,000 per year for a 5 megawatt data center Source (Permission Required) – EMA, Reducing Operational Expense (OpEx) with Virtualization and Virtual Systems Management, 2009 VERBAL COMMENT: VIRT MGT GROWING AT 40% PER YEAR, WHILE HYPERVISOR MARKET GROWING A 10% PER YEAR MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • Results 1. Reduced time to deploy infrastructure Reduce physical provisioning from 6 weeks to 4 days Reduce virtual provisioning from multiple days to 20 minutes 2. Reduced Staffing Requirements Reduced staff from 10 people to 5 Require only 2 staff for over 500 VM’s 3. Reduced costs of Hardware Support long term goal for reduction of physical servers by 1/3 ( currently 1,800) 4. Support Continuity Objectives Gold images can be provisioned in any of the two consolidated (from four) datacenters as needed 5. MGM Resorts states that in just 6 months its investment in CA Spectrum Automation Manager has already paid for itself thanks to improved staff productivity and IT resource utilization.
  • As companies have concluded they need strong mgt., they have a variety of choices and have been experimenting and rolling out different options “ Ok I need mgt, what will I use?” From what we’ve seen, majority tell us…. MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • ENTERPRISES ARE FINDING, AND INDUSTRY EXPERTS ARE STRONGLY ADVOCATING THAT… TAKING A LOOK AT JUST A FEW EXAMPLES, WE HAVE SEEN WHERE CUSTOMERS AND ANALYSTS ARE COMING FROM: END: Provisioning is a particularly powerful example MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • CUSTOMERS LIKE ELBIT – AVOID POINT PRODUCT – SEE TO MUCH RISK AND PREFER INTEGRATED SOLUTION MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • V IS A TECHNOLOGY THAT BLURS MGT. DISCIPLINES, SO IN PLANNING VIRT MGT HAVE TO PLAN MGT HOLISTICALLY!!! Opportunity: As vmw talkes about, V can greatly simplify dc mgt Threats: At same time, it can complicate things or create new risks that have to be controlled and mgt. MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • with integrated mgmt across P+V, across enterprise (multi-domain), aligned with business ---> measurably better outcomes in these areas. See details in notes. Integration is key – maximizes outcomes Enterprises with integrated tools for physical and virtual systems management are more likely to outperform industry averages in: Achieving SLAs and maintaining uptime (17% more likely) Best performers achieve 99.999% or better Worst performers achieve less than 99.5% Maximizing server utilization (VMs per server) (16% more likely) 15 or more VMs per server; compare to 2 or less per server Improving VM deployment times (30% more likely) <30 minutes, compared to 5 hours or more Reducing overall data center power consumption (20% more likely) Enterprises with integrated enterprise-wide VSM tools are more likely to outperform industry averages in: Maximizing human resource efficiency (VMs per Admin) (14% more likely) Best performers achieve 99.999% or better Worst performers achieve less than 99.5% Improving VM deployment times (13% more likely) <30 minutes, compared to 5 hours or more Reducing overall data center floor space usage (16% more likely) Reducing overall data center power consumption (14% more likely) Enterprises with VSM tools that align with business service objectives are more likely to outperform industry averages in: Maximizing human resource efficiency (VMs per Admin) (12% more likely) Best performers achieve 99.999% or better Worst performers achieve less than 99.5% Achieving better agility and responsiveness (VM migration time) (12% more likely) <30 minutes, compared to 5 hours or more Improving VM deployment times (14% more likely) <30 minutes, compared to 5 hours or more Maintaining high business continuity and data integrity (restore success rates) (12% more likely) 100% restore success, compared to less than 90% success rate
  • Highly simplified model – but shows the combination of virtualization, automation, and service management combining to deliver a private cloud Forrester: you can’t have virtualization without automation MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • MaMay 16-20, 2010 Copyright © 2010 CA. All rights reserved.
  • Transcript

    • 1. Getting Serious About Data Center Automation Five Steps on the Journey From Virtualization to Cloud Ryan Shopp
    • 2. agenda
      • Challenges
      • Solution
        • Pair virtualization with management
        • Don’t just use the same old tools
        • Integrate lifecycle management disciplines
        • Integrate management across domains
        • Virtualization management + automation + service management = cloud
      • Q&A
    • 3. Challenges to the data center Infrastructure is too complex, errors cause downtime IT is inefficient, business response is too slow Not enough time or resources for strategic initiatives
    • 4.
      • Configuration processes are ineffective for complex infrastructure
        • Lack of standardized services forces user requests to be handled as ‘one-offs’ - increasing number of platforms IT must support
        • Configuration issues multiply in direct proportion to number of supported platforms
      complexity driven chaos disrupts availability
      • *Automating Virtualization Management - Critical Management Practices for the Next Generation Data Center Written by: Roy Illsley
      “… on average 80% of all system outages are due to human error.” Butler Group, March 2009*
    • 5.
      • Manual operations are reactive, error-prone and labor intensive
        • Multiple, disparate systems to manage servers, networks and storage require specialized skills
        • Functional and technology silos prohibit integration efficiencies
        • Sprawl causes excessive management overhead, under-utilized resources
      manual approach to operations inhibits productivity
      • *Source: IDC, Survey: Virtualization Management Maturity — A Prerequisite for Cloud, #223671, June 2010
      CAPEX/OPEX Response Time “… without a substantial investment in automation tools, along with changes in IT practices and policies, many datacenter IT management teams will begin to see unintended negative consequences within the datacenter as systems administrators become overwhelmed with day-to-day management tasks.” IDC, June 2010*
    • 6.
      • Maintaining the status quo of the data center consumes excessive resources
        • Staff too busy fighting fires to support strategic initiatives
        • Business requires a shared services approach to meet widely fluctuating demands using existing resources
      delayed IT innovation hinders business agility
      • *Observations From the 2009 U.S. Data Center Conference, 14 January 2010 | ID:G00173724
      • Analysts: Mike Chuba, John R. Phelps
      “ Every CIO survey points to the desire for IT to align with the business strategy. Yet, this has proved elusive, which is why it's always top of mind” Gartner, January 2010*
    • 7. what is needed? Gain organizational control to improve availability and reduce risk Accelerate strategic initiatives to drive competitive business advantage Improve IT efficiency to accelerate business response and reduce costs Not enough time or resources for strategic initiatives Infrastructure is too complex, errors cause downtime IT is inefficient, business response is too slow
    • 8. five steps on the journey from virtualization to cloud
    • 9. 1. pair virtualization with management
    • 10. 1. pair virtualization with management Source “Managing The Virtual World Is An Evolution, Not A Revolution,” Forrester Research, Inc., April, 2010 Source: “Worldwide Distributed Virtual Server Management Software2009–2013 Forecast Update and 2008 Vendor Shares”, IDC Research, October 2009 Importance Level of Virtual Environment Management Regarding Reaching Business Goals
        • “ Success with virtualization lies in solid, standardized processes and management software to automate and govern …these processes.”
    • 11. 1. pair virtualization with management Server Consolidation Infrastructure Optimization Automation and Orchestration Dynamic Datacenter
      • P-to-V Migration
      • Fault, Performance
      • Continuity
      • Capacity Management
      • Configuration Control
      • Application Assurance
      • Self-Service
      • Process Automation
      • Integrated Security
      • Private Cloud
      • Private/Hybrid Cloud
      • Service Automation
      • Service Assurance
      • ITIL Processes
      Management “Tipping Points”
    • 12. 1. pair virtualization with management
        • Up to 24x faster MTTR, uptime to ‘5 nines’
      Reduce Service Failures
        • Up to 270%, saving up to $1000 per server
      Improve Staff Efficiency
        • Up to 240x faster, saving up to $200 per server
      Faster Deployment
        • Reduce power by 16%, $700K p.a. in a 5Mw DC
      Reduce Facility Costs Source: “Reducing Operational Expense (OpEx) with Virtualization and Virtual Systems Management”, Enterprise Management Associates (EMA), 2009
        • “ Better response, faster provisioning, improved efficiency, and more are all strongly correlated with the use of specific VSM [Virtual Systems Management] toolsets.”
    • 13. MGM Resorts: Rapid Provisioning & Infrastructure Optimization
        • MGM Resorts International is one of the world's leading global hospitality companies, operating a peerless portfolio of destination resort brands, including Bellagio, MGM Grand, Mandalay Bay and The Mirage. MGM Resorts destinations combine quality entertainment, luxurious facilities and exceptional guest services.
        • Virtualization initiative in place to reduce hardware spend, address data center space limitations and support company green initiatives resulted in increased management complexity and unacceptable deployment timelines
        • CA Solution that… Standardized and streamlined physical and virtual server provisioning and life-cycle management
        • Self-service reservation portal
        • Automated template-driven provisioning
        • Reduced infrastructure deployment time by 400%
        • Reduced staffing requirements by 50%
        • Reduced hardware costs by 33%
        • Attainment of continuity objectives
        • 100% ROI in only 6 months
      Solution Challenge Benefits NOTE: Slide not in original deck
    • 14. 2. you can’t just use the same old tools
    • 15. 2. you can’t just use the same old tools Source: “Evolution of Enterprise Infrastructure Priorities”, Oliver-Wyman research conducted for CA, 2009 “ 75% of customers believe virtualization management requires unique tools.” Discipline Physical Attributes Virtual Attributes Performance & Fault Management
      • Resources and silos
      • Event, rule based
      • Services & applications
      • Model-based
      Change, Configuration, Inventory
      • Non-real time
      • Process CMDB
      • Real-time
      • Operational CMDB
      Capacity Management
      • Domain-based
      • Ad-hoc, done by experts
      • Pool-based, cross-domain
      • Continuous, by sys. admins
      Provisioning
      • Server-focused
      • Slow, planned, static
      • Service/ application/pools
      • Rapid, on-demand
    • 16. 3. integrate lifecycle management disciplines
    • 17. 3. integrate lifecycle management disciplines
      • May 2010 News:
      • “ Company A officially out of business”
      Source: “Managing The Virtual World Is An Evolution, Not A Revolution,” Forrester Research, Inc., April, 2010 Source: “Company A officially out of business”, Virtualization.info; May 6, 2010 “ Avoid limited point product purchasing unless you are in dire straits with an immediate need.”
    • 18. 3. integrate lifecycle management disciplines Sample Discipline Pairings Separate Management: Problems Integrated Management: Benefits Provisioning & Capacity Provisioning new VMs overuses capacity Provisioning VMs stays within available capacity Performance & Provisioning/Config Wastes resources or hurts performance Real-time provisioning allocates resources to deliver performance Provisioning & IT Asset Management Provisioning resources overuses available assets Provisioning resources only uses available assets
    • 19. 4. integrate management across domains
    • 20. 4. integrate management across domains Source: “Virtualization Management And Trends”, A commissioned study conducted by Forrester Consulting on behalf of CA, Inc. , January 2010 Use of common P&V management tools
        • “ Comprehensive domain coverage is critical….Automation can only be effective if all technology domains are consolidated into … unified management“
      Source: IDC, North American Virtual. Survey: Large-Scale Implementation Requires Sophisticated Management Strategy’, Feb 2009 (Doc # 216623), Mary Johnston Turner, Frederick W. Broussard 51 or more virtual machines (n = 54) 50 or fewer virtual machines (n = 46) Not yet, but eventually will consolidate No, plan separate products long term Yes
    • 21. 4. integrate management across domains
      • More likely to outperform industry averages with integrated management for:
        • Physical and virtual
        • Enterprise-wide
        • Business-IT alignment
      Source: “How IT Operations Automation Drives Data Center Transformation, Prepared Exclusively for CA Development Exchange Automation Summit”, Enterprise Management Associates (EMA), 2009 Satisfied Fairly Satisfied Not Sure Dissatisfied
    • 22. 5. virtualization + automation + service management = cloud
    • 23. 5. virtualization + automation + service management = cloud Source: “The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management”, EMA, 2009 Source: “Managing The Virtual World Is An Evolution, Not A Revolution”, Forrester Research, April 2010, Source: “Virtualization Management And Trends”, A commissioned study conducted by Forrester Consulting on behalf of CA, Inc. , January 2010 “ Automation, Virtualization, and Service Management are fundamental building blocks for Private Cloud” “ The ability to automate almost all aspects of infrastructure operation is absolutely necessary to meet many of the cloud’s requirements…. Source: “Managing The Cloud: Automation”, The 451 Group, 2009 “ Virtualization doesn’t require new processes, just more structured ones… the notion of… 'ITIL for virtualization” is horribly misguided.” “ Process-oriented tools for ITSM and those specifically geared toward the virtual server... are on an inevitably merging progression.
    • 24. 5. Virtualization + automation + service management = cloud Self-Service Service Catalog CMDB Asset Management Cost Management (Chargeback) Service Delivery Notification Performance Assurance Automated VM Provisioning End User NIST Cloud Capabilities: Self Service Network Access Resource Pools Rapid Elasticity Measured Service
    • 25. summary – five steps on the journey from virtualization to cloud
      • 1. Pair virtualization with management
      • 2. Don’t just use the same old tools
      • 3. Integrate lifecycle management disciplines
      • 4. Integrate management across domains
      • 5. Virtualization management + automation + service management = cloud
    • 26. Summary of the key steps and pitfalls to watch out for? But watch out for… Don’t get left behind by trying to make old dog do new tricks Not making management a priority or getting locked into a closed management architecture Must look to new, not old tools So remember: Standardize + Automation -> Innovation Management tools are a requirement but… Look to consolidate w/ pre-integrated solutions Must break down the silos Start delivering on promise of cloud Focus to much on integrating products and not your unique business processes The biggest gaps are not in silos but between silos Not taking a pragmatic approach can actual delay seeing early benefits NOTE: Slide not in original deck
    • 27. questions? [email_address]
    • 28. thank you

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