Trusted Reliability & Performance with the AppExchange Platform

Parker Harris EVP, Technology October 11, 2006 Trusted Reliability & Performance with the AppExchange Platform

Agenda
Update on Recent Investments
Service Delivery Architecture
Sneak Peak at the Future

Timeline For Recent Investments 11/05 New West Coast Data Center New East Coast DR Facility New San Francisco Lab 1/06 3/06 Cluster Tuning 6/06 Database Split trust.salesforce.com

Splitting NA1 Optimized Our Availability Previous Architecture After Split

The Next 6 Months 6/06 Database Split 11/06 Pods Phase 1 12/06 Winter ‘07 2/06 Pods Phase 2

Agenda

The Only Fully Mirrored On Demand Infrastructure
Unmatched Reliability
Two mirrored production data centers plus a production-class lab facility
Near real time replication between facilities
Seamless disaster recovery
Dedicated, path diverse network backbone
Production-Class Development Lab & Tape Archive (West Coast) Back-Up Production Data Center (East Cost) Main Production Data Center (West Coast)
Trusted Security
World-class security specs
SAS 70 Type II and SysTrust Certified
Secure point-to-point data replication
Secure custody of customer data and backups
Maximum Uptime & Performance
Carrier neutral network strategy
No single points of failure
Carrier level scalability
Extensive use of high availability server and network technologies

World-Class Infrastructure Delivering leading On-Demand availability
Two mirrored data centers plus a production-scale lab facility
18,000 total sq. feet of cage space
Mirroring is about more than just having a copy of your data
Salesforce maintains a full-scale replica of the production facility as well as your data
Power: Diesel Generators for backup power supply
Next generation UPS systems
Rotating fly-wheel generator provides UPS and Diesel generator start-up
Eliminates potentially risky UPS battery maintenance
25,000 gallon diesel fuel tanks supported by two fuel vendors
Cooling
Precision, N+1 HVAC
Guaranteed by backup water supply
On-site dedicated wells

Network Industry leading performance, scalability and redundancy
Carrier-class and carrier-neutral model: dual vendors for networking
AboveNet
MCI
Multi-gigabit IP transit for external customer service
Lightning-fast performance worldwide
Data centers located at core Internet hubs
Access to thousands of global Internet peering points delivering global high performance access
Dedicated backbone
OC48 (2.5Gb/sec) backbone connecting data center facilities
100% dedicated to salesforce.com
Enables near real-time replication for availability and disaster recovery

Application Architecture
Hitachi Data Systems
Veritas
Disk: Sun / HDS 9990 Lightning
Tape Archive: Sun / StorageTek
Storage
Oracle9i RAC EE
SunCluster
Clustered Sun E25Ks
Database
Resin
Array of dual processor Intel servers running Linux
Application / Web Servers
Cisco core switches and routers
Juniper Netscreen Firewalls
F5 BigIP Load Balancing Switches
Firewall / Networking Software Hardware

Carrier-Class Physical Infrastructure Engineered for Millions of Users
Database Servers: Clustered Sun E25Ks
Web / Application Servers: Array of dual processor Intel servers running Linux
Search Servers: Array of Sun servers
Storage: Sun / HDS 9990 Lightning
Tape Archive: Sun / StorageTek
Networking Equipment
Cisco core switches and routers
Juniper Netscreen Firewalls
F5

Scalable Software Architecture Utilizing Industry Standard Platforms for High Availability
Database Server: Oracle9i RAC EE
Clustering: SunCluster
Web Site and Application Server: Resin
Search Server: Apache/Jakarta Lucene
Storage Management: Hitachi Data Systems
Backup Software: Veritas
Operating Systems
Sun Solaris
Redhat Linux

Data Integrity Strategy Massive Redundancy, High Performance
Near real time replication between data centers
Disaster Recovery Strategy: Failover to full-scale east coast replica data center backup facility.
Production Data Center Real time replication between data centers Dedicated OC-48 Backbone West Coast San Francisco East Coast Backup DR Data Center Lab and Tape Archive

Security: Facilities Maximum Facilities Security
24 x 365 on-site security
All doors, including cages, are secured with biometric hand geometry readers.
Five levels of biometric scanning including man-traps required to reach Salesforce cages
Fully anonymous exteriors
Digital camera (CCTV) coverage of entire facility
All exterior walls are bullet resistant
Entire perimeter bounded by concrete bollards/planters
A silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances.
CCTV integrated with access control and alarm system.
Motion-detection for lighting and CCTV coverage.

Security: Application World class Application Security
SSL data encryption
Optional strict password security policies
Highly secure session key management
All passwords stored in MD-5 hash
Application self-monitors for security violations
Support for a wide variety of SSO integration architectures
Rich sharing rules allow for granular data security control
Database access is strictly controlled at multiple levels for maximum security
Certifications
SAS 70 Type II and SysTrust
In-depth security certifications from Fortune 50 financial services customers

Performance and Monitoring End-to-End Monitoring Guarantees Uptime and Security
Monitoring Strategy: Multi-Tier Monitoring Strategy
Nagios monitoring software.
Gomez performance software service
External service measured by third parties
Quest Software for database monitoring
Performance Metrics
Weekday traffic in excess of 50M transactions
Average daily performance < 300 MS
Pages served in fiscal Q2 2007: 3.1 Billion
~50% of traffic driven by API

Agenda

Horizontal Scalability “Pod Architecture”
A “Pod” is a multi-tenant stack designed and allocated for a set of customers.
Migration to horizontal scalability architecture
Add new pods quickly and easily as needed
Performance benefits achieved through optimal ratio of subscribers to individual “Pod” capacity.
Multi-Tenant stack for a set of customers Database Cluster Application Servers API Servers Search Servers NA1 Pod

Pod Architecture further enhances availability, horizontal scale, and platform for future growth Network Services Storage Services Backup Services Monitoring Services Sandbox Pod NA0 Pod NA1 Pod NA2 Pod NA3 Pod NA4 Pod NA5 Pod EMEA Pod APAC Pod EMEA2 Pod NA6 Pod NA7 Pod “ N” Pod

Becoming a Trusted Partner to Enterprise IT Where we started Where we are Where we need to be “ we’ll take care of everything” “ we’ll take care of everything” “ we’ll take care of everything” Us End-Users IT Us End-Users IT Us End-Users

Trust Site Roadmap
New Content Planned for ’07
Additional information
Maintenance schedules
More detailed data
Internationalization

Q&A
Parker Harris
EVP, Technology
[email_address]
http://trust.salesforce.com

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Trusted Reliability & Performance with the AppExchange Platform

by dreamforce2006 on Nov 02, 2006

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Trusted Reliability & Performance with the AppExchange Platform — Presentation Transcript