Trusted Reliability & Performance with the AppExchange Platform

Parker Harris EVP, Technology October 11, 2006 Trusted Reliability & Performance with the AppExchange Platform

Agenda

Update on Recent Investments

Service Delivery Architecture

Sneak Peak at the Future

Agenda

Timeline For Recent Investments 11/05 New West Coast Data Center New East Coast DR Facility New San Francisco Lab 1/06 3/06 Cluster Tuning 6/06 Database Split trust.salesforce.com

Splitting NA1 Optimized Our Availability Previous Architecture After Split

The Next 6 Months 6/06 Database Split 11/06 Pods Phase 1 12/06 Winter ‘07 2/06 Pods Phase 2

Agenda

The Only Fully Mirrored On Demand Infrastructure

Unmatched Reliability

Two mirrored production data centers plus a production-class lab facility

Near real time replication between facilities

Seamless disaster recovery

Dedicated, path diverse network backbone

Production-Class Development Lab & Tape Archive (West Coast) Back-Up Production Data Center (East Cost) Main Production Data Center (West Coast)

Trusted Security

World-class security specs

SAS 70 Type II and SysTrust Certified

Secure point-to-point data replication

Secure custody of customer data and backups

Maximum Uptime & Performance

Carrier neutral network strategy

No single points of failure

Carrier level scalability

Extensive use of high availability server and network technologies

World-Class Infrastructure Delivering leading On-Demand availability

Two mirrored data centers plus a production-scale lab facility

18,000 total sq. feet of cage space

Mirroring is about more than just having a copy of your data

Salesforce maintains a full-scale replica of the production facility as well as your data

Power: Diesel Generators for backup power supply

Next generation UPS systems

Rotating fly-wheel generator provides UPS and Diesel generator start-up

Eliminates potentially risky UPS battery maintenance

25,000 gallon diesel fuel tanks supported by two fuel vendors

Cooling

Precision, N+1 HVAC

Guaranteed by backup water supply

On-site dedicated wells

Network Industry leading performance, scalability and redundancy

Carrier-class and carrier-neutral model: dual vendors for networking

AboveNet

MCI

Multi-gigabit IP transit for external customer service

Lightning-fast performance worldwide

Data centers located at core Internet hubs

Access to thousands of global Internet peering points delivering global high performance access

Dedicated backbone

OC48 (2.5Gb/sec) backbone connecting data center facilities

100% dedicated to salesforce.com

Enables near real-time replication for availability and disaster recovery

Application Architecture

Hitachi Data Systems

Veritas

Disk: Sun / HDS 9990 Lightning

Tape Archive: Sun / StorageTek

Storage

Oracle9i RAC EE

SunCluster

Clustered Sun E25Ks

Database

Resin

Array of dual processor Intel servers running Linux

Application / Web Servers

Cisco core switches and routers

Juniper Netscreen Firewalls

F5 BigIP Load Balancing Switches

Firewall / Networking Software Hardware

Carrier-Class Physical Infrastructure Engineered for Millions of Users

Database Servers: Clustered Sun E25Ks

Web / Application Servers: Array of dual processor Intel servers running Linux

Search Servers: Array of Sun servers

Storage: Sun / HDS 9990 Lightning

Tape Archive: Sun / StorageTek

Networking Equipment

Cisco core switches and routers

Juniper Netscreen Firewalls

F5

Scalable Software Architecture Utilizing Industry Standard Platforms for High Availability

Database Server: Oracle9i RAC EE

Clustering: SunCluster

Web Site and Application Server: Resin

Search Server: Apache/Jakarta Lucene

Storage Management: Hitachi Data Systems

Backup Software: Veritas

Operating Systems

Sun Solaris

Redhat Linux

Data Integrity Strategy Massive Redundancy, High Performance

Near real time replication between data centers

Disaster Recovery Strategy: Failover to full-scale east coast replica data center backup facility.

Production Data Center Real time replication between data centers Dedicated OC-48 Backbone West Coast San Francisco East Coast Backup DR Data Center Lab and Tape Archive

Security: Facilities Maximum Facilities Security

24 x 365 on-site security

All doors, including cages, are secured with biometric hand geometry readers.

Five levels of biometric scanning including man-traps required to reach Salesforce cages

Fully anonymous exteriors

Digital camera (CCTV) coverage of entire facility

All exterior walls are bullet resistant

Entire perimeter bounded by concrete bollards/planters

A silent alarm and automatic notification of appropriate law enforcement officials protect all exterior entrances.

CCTV integrated with access control and alarm system.

Motion-detection for lighting and CCTV coverage.

Security: Application World class Application Security

SSL data encryption

Optional strict password security policies

Highly secure session key management

All passwords stored in MD-5 hash

Application self-monitors for security violations

Support for a wide variety of SSO integration architectures

Rich sharing rules allow for granular data security control

Database access is strictly controlled at multiple levels for maximum security

Certifications

SAS 70 Type II and SysTrust

In-depth security certifications from Fortune 50 financial services customers

Performance and Monitoring End-to-End Monitoring Guarantees Uptime and Security

Monitoring Strategy: Multi-Tier Monitoring Strategy

Nagios monitoring software.

Gomez performance software service

External service measured by third parties

Quest Software for database monitoring

Performance Metrics

Weekday traffic in excess of 50M transactions

Average daily performance < 300 MS

Pages served in fiscal Q2 2007: 3.1 Billion

~50% of traffic driven by API

Agenda

Horizontal Scalability “Pod Architecture”

A “Pod” is a multi-tenant stack designed and allocated for a set of customers.

Migration to horizontal scalability architecture

Add new pods quickly and easily as needed

Performance benefits achieved through optimal ratio of subscribers to individual “Pod” capacity.

Multi-Tenant stack for a set of customers Database Cluster Application Servers API Servers Search Servers NA1 Pod

Pod Architecture further enhances availability, horizontal scale, and platform for future growth Network Services Storage Services Backup Services Monitoring Services Sandbox Pod NA0 Pod NA1 Pod NA2 Pod NA3 Pod NA4 Pod NA5 Pod EMEA Pod APAC Pod EMEA2 Pod NA6 Pod NA7 Pod “ N” Pod

Becoming a Trusted Partner to Enterprise IT Where we started Where we are Where we need to be “ we’ll take care of everything” “ we’ll take care of everything” “ we’ll take care of everything” Us End-Users IT Us End-Users IT Us End-Users

Trust Site Roadmap

New Content Planned for ’07

Additional information

Maintenance schedules

More detailed data

Internationalization

Q&A

Parker Harris

EVP, Technology

[email_address]

http://trust.salesforce.com

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