Top Ten AppExchange Solutions for PE Customers Kieran Carrick, Salesforce.com Carl Dempsey, Salesforce.com Andrew Walker, Clicktools Chris Hens, White Springs Peter Chase, Scribe Software Corp. Ken Neff, DreamFactory Track: PE Power Administrator

Safe Harbor Statement “ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements the achievement of which involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include - but are not limited to - risks associated with the integration of Sendia Corporation’s technology, operations, infrastructure and personnel with ours; unexpected costs or delays incurred in integrating Sendia with salesforce.com, which could adversely affect our operating results and rate of growth; any unknown errors or limitations in the Sendia technology; any third party intellectual property claims arising from the Sendia technology; customer and partner acceptance and deployment of the AppExchange and AppExchange Mobile platforms; interruptions or delays in our service or our Web hosting; our new business model; breach of our security measures; possible fluctuations in our operating results and rate of growth; the emerging market in which we operate; our relatively limited operating history; our ability to hire, retain and motivate our employees and manage our growth; competition; our ability to continue to release and gain customer acceptance of new and improved versions of our CRM service; unanticipated changes in our effective tax rate; fluctuations in the number of shares outstanding; the price of such shares; foreign currency exchange rates and interest rates. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2006. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor . Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

“ Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements the achievement of which involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include - but are not limited to - risks associated with the integration of Sendia Corporation’s technology, operations, infrastructure and personnel with ours; unexpected costs or delays incurred in integrating Sendia with salesforce.com, which could adversely affect our operating results and rate of growth; any unknown errors or limitations in the Sendia technology; any third party intellectual property claims arising from the Sendia technology; customer and partner acceptance and deployment of the AppExchange and AppExchange Mobile platforms; interruptions or delays in our service or our Web hosting; our new business model; breach of our security measures; possible fluctuations in our operating results and rate of growth; the emerging market in which we operate; our relatively limited operating history; our ability to hire, retain and motivate our employees and manage our growth; competition; our ability to continue to release and gain customer acceptance of new and improved versions of our CRM service; unanticipated changes in our effective tax rate; fluctuations in the number of shares outstanding; the price of such shares; foreign currency exchange rates and interest rates.

Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-K for the fiscal year ended January 31, 2006. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor .

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

Agenda What are the Top 10 issues for our PE customers? How can AppExchange help address these? Introduction to our ‘TopTen’ ‘CIO’ The Solutions Surveys – Clicktools Sales Methodology – White Springs Invoice Integration – Scribe Software Corp. Project Management- DreamFactory Summary & Wrap UP

What are the Top 10 issues for our PE customers?

How can AppExchange help address these?

Introduction to our ‘TopTen’ ‘CIO’

The Solutions

Surveys – Clicktools

Sales Methodology – White Springs

Invoice Integration – Scribe Software Corp.

Project Management- DreamFactory

Summary & Wrap UP

Top 10 PE Customer Requests Source: Salesforce.com 2Q06 Customer Relationship Survey conducted by independent firm CustomerSat, Inc., June 2006. 95 Inbound email capabilities from within Salesforce 22% 10 96 Invoice management 22% 9 97 Commissions/Compensation/Incentive Management 23% 8 105 Sales methodologies 25% 7 105 Web conferencing 25% 6 111 Project management 26% 5 114 High-volume email campaign execution 27% 4 123 Proposal Generation 29% 3 135 Quote management 32% 2 141 Customer Satisfaction Surveys 33% 1 # Choice % of Respondents Rank

The Top 10 10. Inbound email capabilities from within Salesforce 9. Invoice management 8. Commissions/Compensation/Incentive Management 7. Sales methodologies 6. Web conferencing 5. Project management 4. High-volume email campaign execution 3. Proposal Generation 2. Quote management 1. Customer Satisfaction Surveys

Complete, Complement, & Extend

The Top 10 10. Inbound email capabilities from within Salesforce 9. Invoice management 8.Commissions/Compensation/Incentive Management 7. Sales methodologies 6. Web conferencing 5. Project management 4. High-volume email campaign execution 3. Proposal Generation 2. Quote management 1. Customer Satisfaction Surveys

TOPTEN INC. Monday’s Executive Board Meeting

TOP TEN INC – Key Challenges Business Challenge Feedback Loop Missing Sales Discipline Integration of Front & Back Office No systems to ensure effective project execution Technology Challenge Diverse Requirements Shortage of Skilled Resource Complex Legacy environment High Costs Reduced revenue Inefficiency Low customer service

Business Challenge

Feedback Loop Missing

Sales Discipline

Integration of Front & Back Office

No systems to ensure effective project execution

Technology Challenge

Diverse Requirements

Shortage of Skilled Resource

Complex Legacy environment

High Costs

Reduced revenue

Inefficiency

Low customer service

Andrew Walker VP Sales & Marketing Clicktools Surveys [email_address]

Clicktools Specialists in E nterprise F eedback M anagement Ability to build custom surveys, forms & landing pages to create/update ANY salesforce information. INDUSTRY: SaaS EMPLOYEES: 10 GEOGRAPHY: USA, EMEA, Australia PRODUCTS: Clicktools User Survey Sales Survey Net Promoter – launched at Dreamforce # USERS: >200

Specialists in E nterprise F eedback M anagement

Ability to build custom surveys, forms & landing pages to create/update ANY salesforce information.

PRODUCTS:

Clicktools

User Survey

Sales Survey

Net Promoter – launched at Dreamforce

TOP TEN INC – Key Challenges Business Challenge Feedback Loop Missing Sales Discipline Integration of Front & Back Office No systems to ensure effective project execution 

Business Challenge

Feedback Loop Missing

Sales Discipline

Integration of Front & Back Office

No systems to ensure effective project execution

Chris Hens President / COO White Springs Sales Methodology [email_address]

Company Introduction Template Replicate Sales methodology tools within Salesforce.com Reinforce training content and provide measurement platform In-context guidance from methodology author Top Tier Partners: Miller Heiman, Value Vision, SPI, Holden, The Complex Sale, Huthwaite INDUSTRY: Internet multimedia EMPLOYEES: 11 GEOGRAPHY: Global PRODUCT(S) USED: eValuePrompter ™ Sales Access Manager ™ GPS Suite™ Solution Selling Software eFOX™ # USERS: >15,000

Replicate Sales methodology tools within Salesforce.com

Reinforce training content and provide measurement platform

In-context guidance from methodology author

Top Tier Partners: Miller Heiman, Value Vision, SPI, Holden, The Complex Sale, Huthwaite

TOP TEN INC – Key Challenges Business Challenge Feedback Loop Missing Sales Discipline Integration of Front & Back Office No systems to ensure effective project execution  

Business Challenge

Feedback Loop Missing

Sales Discipline

Integration of Front & Back Office

No systems to ensure effective project execution

Peter Chase Executive Vice President, Founder Scribe Software Corp. ERP Integration [email_address]

Company Introduction Template Provide migration and integration software for mid-market applications 7500+ customers world wide INDUSTRY: Software EMPLOYEES: 25 GEOGRAPHY: Global PRODUCT(S): Scribe Insight ActNow Salesforce Integration for Great Plains Salesforce Integration for ERP # USERS: 7500+

Provide migration and integration software for mid-market applications

7500+ customers world wide

PRODUCT(S):

Scribe Insight

ActNow

Salesforce Integration for Great Plains

Salesforce Integration for ERP

TOP TEN INC – Key Challenges Business Challenge Feedback Loop Missing Sales Discipline Integration of Front & Back Office No systems to ensure effective project execution   

Business Challenge

Feedback Loop Missing

Sales Discipline

Integration of Front & Back Office

No systems to ensure effective project execution

Ken Neff VP Technical Services DreamFactory Project Management [email_address]

DreamFactory at a Glance “ Innovation on Demand” Launched in 2002 Browser-based tool for rapidly building and deploying Rich Web Applications on Service Platforms Launched 3 enterprise applications in ‘06 DreamTeam, OrgView, SnapShot Among the most popular AppExchange applications Two new applications at DreamForce ’06 Carousel, FormFactory INDUSTRY: Rich Internet Apps EMPLOYEES: 30 GEOGRAPHY: Global PRODUCT(S) USED: SFA, Service & Support # USERS: 1000+

“ Innovation on Demand”

Launched in 2002

Browser-based tool for rapidly building and deploying Rich Web Applications on Service Platforms

Launched 3 enterprise applications in ‘06

DreamTeam, OrgView, SnapShot

Among the most popular AppExchange applications

Two new applications at DreamForce ’06

Carousel, FormFactory

TOP TEN INC – Key Challenges Business Challenge Feedback Loop Missing Sales Discipline Integration of Front & Back Office No systems to ensure effective project execution    

Business Challenge

Feedback Loop Missing

Sales Discipline

Integration of Front & Back Office

No systems to ensure effective project execution

Carl Dempsey CIO TOP TEN Inc. Customer Hall of Fame From: Alan Parker, CEO To: Fran Waters, HR Subject: Carl Fran, Lets get Carl’s payrise through the Process quickly – he has saved our skins yet again with all this AppExchange work. Alan

Mary Templeton Senior Vice President, OEM Sales says: “ Erica has both knowledge of the capabilities of the Salesforce.com tool as well as an intricate understanding of how our sales management and sales teams work within the Polk sales process and incentive plan. She combines these two areas of expertise into a unmatched application of Salesforce.com that has had a tremendous impact on our understanding of our customer and our sales and customer service processes.” Erica Stowe R.L. Polk & Co. CRM Process Manager Customer Hall of Fame What the fans are saying: Famed Statistics: 90% Login Rates SFA, Marketing, Service & Support, 13 custom object, 5 Scontrols,

The people who help us to help you [email_address] [email_address] [email_address] [email_address]

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