Resume - Ahmed Adel
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Resume - Ahmed Adel

Resume - Ahmed Adel

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Resume - Ahmed Adel Document Transcript

  • 1. AHMED ADEL OMARA Group 80, Bldg no. 4, App no. 41 Rehab City, New Cairo, Egypt Mobile Phone: +2010 1768393 ahmedadel009@yahoo.comObjective • Seeking a job opportunity in a reputable firm in human resources, data Analysis, marketing support & product development.Qualifications and Specialties • Product/Brand Management (launching new products & enhancing existing ones). • Marketing Support ( preparing activation, utilization campaigns, & market surveys) • Decision Support, Data Analysis & MIS reports ( Analytical skills ) • Human Resources diploma from Cambridge University ( Freelancer Recruiter/Headhunter since 2006, LinkedIn connections 800+)Achievements • I am proud of recognition of MasterCard International for Piraeus Bank Egypt As the highest growing credit card issuer bank in Egypt in terms of gross domestic volume growth rate in 2008. • Assisting in marketing & Product development for credit cards in Piraeus Bank. • MIS reporting and data analysis in Piraeus Bank. • Launching debit card in NBG Bank Egypt.Work Experience Executive Recruiter and Headhunter October 2010 - Present Careery for Recruitment and consultancy Duties included • Sourcing and recruiting candidates through the website and networking. • Managing multiple researches of different levels, conducting phone interviewing and pre-screens to assess candidates. • Sourcing of candidates through internet job boards. • Coordinate interviews with candidates and clients and do follow up. • Identifying and preparing a shortlist of incumbents for available posts. • Build and expand the candidates’ database. • Good experience in Headhunting. • Writing detailed job descriptions from data obtained. ________________________________________________ Product Development & MIS - Manager Debit & Credit Cards - Retail Banking Products – National Bank of Greece May 2009 – September 2010 Duties included • Launching the debit card with competitive features in the Egyptian market. • Preparing competition analysis for the other competitor banks debit & credit cards to keep an eye on the market. • Participated in preparing MIS reports for liability products to monitor the branches monthly performance. • Participated in implementation of 123 network project on NBG ATMs network. • Assisted the retail product head in preparing terms and conditions, & account opening application forms for the liability products. • Assisting the retail product head in preparing competition analysis for liability products. • Ensure accuracy of reporting and availability of required MIS reports and analysis for all card products. • Prepared credit card program for NBG Bank. ________________________________________________ Product Development & MIS – Section Head Credit Cards - Retail Banking Products - Piraeus Bank April 2006 – April 2009 Duties included • Participated in credit card product development, enrichment & redesign of existing products to attract new clients & retain Existing ones. • Assisted in increasing the cards portfolio through the acquisition channels (Bank Branches, internal sales, & telesales) to achieve Highest penetration in the market. • Executed promotional programs for the activation of clients as well as the immediate usage of all the new cards. • Monitoring retention and executing anti attrition programs to reduce the number of cancelled cards. • Ensure accuracy of reporting and availability of required MIS reports and analysis for all card products to measure the growth of the Portfolio & to understand the customer behavior. • Preparing regular competition analysis for the other competitor banks card products to keep an eye on the market. • Preparing Profit and loss analysis for marketing campaigns and offers.
  • 2. Credit Cards - Retail Operations – Senior Officer Arab Banking Corporation – Card Center March 2003 – March 2006 Duties included • Handling the cardholders disputes concerning transactions performed by Visa, & MasterCard and resolving them According to operating regulations set by Visa and MasterCard international. • Filing Compliance and Arbitration Cases to Visa and MasterCard International. • Fraud monitoring for transactions and reporting according to parameters set by Visa and MasterCard International. ________________________________________________ Cards - Retail Operations – Clerk Bank Misr - Card Center October 2000 – April 2003 Duties included • Receiving chargebacks from the issuer banks for MasterCard, Cirrus, Maestro, cards & resolving those according to operating regulations set by MasterCard international. • Reporting fraudulent transactions to MasterCard International & filing compliance, Arbitration Cases to MasterCard. • Rotation among departments in the card center like the retail credit unit, recovery unit, reconciliation and settlement unit, point-of-sale machines unit, product development unit, customer service and call center.Education Courses & Certifications Cambridge University UK - Human Resources diploma – Grade Excellent, Graduation project: Compensation and benefits Diploma contents as follows: Human Resources, objectives and functions, Human capital Management, concept, investment, Components, & activities, Recruitment and selection, Psychometric tests, Training and development, Performance management, Job analysis and description, Compensation systems and benefits, Personnel Management. Visa International Business School: Optimizing the premium portfolio held in Egypt in February 2009 Marketing for card professionals held in Egypt in February 2007 International Re-engineering disputes IRED (Chargeback Course) held in Egypt in June 2004 Fraud & Risk forums Organized by VISA International held quarterly in years 2003 to 2006 MasterCard International University: Advanced Chargeback Processing held in Egypt in August 2004 Advanced Chargeback (IPM) Course held in Egypt in May 2003 Debit Operations Member Course held in Egypt in March 2003 Fraud & Risk forums Organized by MasterCard International held quarterly in years 2003 to 2006 Central Bank of Egypt Modern Banking Services September 2001 Ain Shams University Bachelor of Commerce, English Section, Major “Accounting” Grade Accumulated: Good Year 1996 to June 1999 Salam College Language School General Secondary Certificate year 1995Language Skills Mother Tongue: Arabic Perfect command of spoken and written English.Effective Computer Skills Software : Microsoft Office Operating Systems : Microsoft Windows Miscellaneous : InternetPersonal Data Date of Birth : 9th of September 1978 Place of Birth : Cairo Nationality : Egyptian Military Status : Exempted Marital Status : MarriedSocial Activities Sports : Member in El Ahly Club, El Zohour Club, & El-Rehab Club References furnished upon request