D R D E E P A K A G R A W A LH E A D I T & A S S O C P R O F N E U R O S U R G E R YJ P N A T R A U M A C E N T R EA L L I...
Background Patients in emergencydepartments (ED) areinitially seen by thephysician on duty whothen decides whichspecialis...
 The specialist doctor is theninformed on phone regarding thepatient and asked to come to theED. This takes up valuable ...
 Sometimes, the concerneddoctor cannot be reacheddue to connectivity issuesfurther delaying patientmanagement
Initiative In a first in India, as soon as ED physician evaluatesthe patient, an automated sms is sent to concerneddoctor...
 SCREENCAST 1 Automated sending of sms
 Advantages reporting of average time taken by eachdoctor to see patients sms sent to higher authority if concerneddoct...
 Conclusion The automated SMS system in EmergencyDepartment for Improving patient care &accountability has been a the su...
Automated SMS system in Emergency Department for Improving patient care & accountability
Automated SMS system in Emergency Department for Improving patient care & accountability
Automated SMS system in Emergency Department for Improving patient care & accountability
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Automated SMS system in Emergency Department for Improving patient care & accountability

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Patients coming to emergency departments (ED) are initially seen by the physician on duty who then decides which specialist doctors to call for each patient. The specialist doctor is then informed on phone regarding the patient and asked to come to the ED. This takes up valuable time in the ED where every second counts. Sometimes, the concerned doctor cannot be reached due to connectivity issues further delaying patient management. In a first in India, as soon as ED physician evaluates the patient, an automated sms is sent to concerned doctor(s) with the patient details and urgency of attending the call

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Transcript of "Automated SMS system in Emergency Department for Improving patient care & accountability"

  1. 1. D R D E E P A K A G R A W A LH E A D I T & A S S O C P R O F N E U R O S U R G E R YJ P N A T R A U M A C E N T R EA L L I N D I A I N S T I T U T E O F M E D I C A LS C I E N C E SN E W D E L H IAutomated SMS system in EmergencyDepartment for Improving patient care& accountability
  2. 2. Background Patients in emergencydepartments (ED) areinitially seen by thephysician on duty whothen decides whichspecialist doctors to callfor each patient.
  3. 3.  The specialist doctor is theninformed on phone regarding thepatient and asked to come to theED. This takes up valuable time in theED where every second counts.
  4. 4.  Sometimes, the concerneddoctor cannot be reacheddue to connectivity issuesfurther delaying patientmanagement
  5. 5. Initiative In a first in India, as soon as ED physician evaluatesthe patient, an automated sms is sent to concerneddoctor(s) with the patient details and urgency ofattending the call.
  6. 6.  SCREENCAST 1 Automated sending of sms
  7. 7.  SCREENCAST 2 (Manual SMS sending)
  8. 8.  Advantages reporting of average time taken by eachdoctor to see patients sms sent to higher authority if concerneddoctor does not arrive in the timespecified patient details populated in the sms in anautomated manner sms sent only to the required doctors andnot to all doctors Instant Automated sms to the specialistdoctor on duty on assessment by primaryphysician
  9. 9. Challanges Maintaining an up to date daily database of doctors oncall was challenging Regulatory limits on daily sms cap was also a challangewhich was overcome using multiple sms cards Selecting and configuring open source sms gateway was achallenge which was finally overcome Increased accountability bought on by the system did notgo down well with some doctors Doctors were initially unhappy as they were receiving lotof smss
  10. 10.  Conclusion The automated SMS system in EmergencyDepartment for Improving patient care &accountability has been a the success This should be standard of care in all Emergencydepartments across the globe

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