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Developing Emotionally Intelligent Leaders Conversations


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Discuss a workable definition of Emotional Intelligence in leadership and organizations. …

Discuss a workable definition of Emotional Intelligence in leadership and organizations.

Understand the five domains of Emotional Intelligence.

Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ.

Develop an EQ Action Plan resulting in demonstrable and measurable change.

Published in: Business, Technology

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  • 2. LEARNING OBJECTIVES • Discuss a workable definition of Emotional Intelligence in leadership and organizations. • Understand the five domains of Emotional Intelligence. • Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ. • Develop an EQ Action Plan resulting in demonstrable and measurable change. 2 © 2008 Dr. Maynard Brusman
  • 3. EQ EXERCISE #1 § How Emotionally Intelligent Savvy Are You? 3 © 2008 Dr. Maynard Brusman
  • 4. Emotional Intelligence is the ability to… § Recognize our own feelings and those of others, motivate ourselves, and manage emotions well in ourselves and in our interpersonal relationships. 4 © 2008 Dr. Maynard Brusman
  • 5. RESEARCH § Up to 90% of the difference between outstanding and average leaders is linked to emotional intelligence. EQ is twice as important as IQ and technical expertise combined, and is four times as important in overall success. § Research by the Center for Creative Leadership found the primary cause of derailment in executives involves deficits in emotional competence. § Change § Teamwork § Interpersonal Relations 5 © 2008 Dr. Maynard Brusman
  • 6. WHY DEVELOP EMOTIONAL INTELIGENCE? § More than 50% of employees lack the motivation to keep learning and improving. § Four in 10 people cannot work cooperatively. § 70% of all change initiatives fail because of people issues – inability to lead, lack of teamwork, unwillingness to take initiative, and inability to deal with change. Hay Group 6 © 2008 Dr. Maynard Brusman
  • 7. EQ vs. IQ EQ Key to Success in the Business World § EQ is the ability to bring people together and motivate them. § EQ is the trust to build productive relationships. § EQ is the resilience to perform under pressure. § EQ is the courage to make decisions. § EQ is the strength to persevere through adversity. 7 © 2008 Dr. Maynard Brusman
  • 8. EQ vs. IQ § EQ is the vision to create the future. § EQ is a skill. Skills can be learned. § Employees in an emotionally intelligent company empowered to contribute fully. § Emotionally intelligent organization creates innovative products & services, and exceptional customer loyalty. 8 © 2008 Dr. Maynard Brusman
  • 9. Five Competencies of Emotional Intelligence at Work § Self-Awareness - Ability to recognize and understand your moods, emotions, and drives, as well as their effect on others. § Self-Regulation - Ability to control impulses and moods. § Motivation-Passion to pursue goals with energy. § Empathy-Awareness of others’ feelings. § Social Skill-Proficiency in managing relationships. 9 © 2008 Dr. Maynard Brusman
  • 10. SECOND THAT EMOTION § Relationships determine who owns the future. § Successful organizations hire based on EQ competencies. 10 © 2008 Dr. Maynard Brusman
  • 11. The Peter Principle and EQ § People are frequently promoted to their level of incompetence. § Individuals are often promoted because of their technical expertise, when the needed skills are managing people. § The technical expert can become a poor boss. 11 © 2008 Dr. Maynard Brusman
  • 12. EQ GREMLINS § Fear § Avoid Conflict and Challenge § Negative Internal Dialogue § Unrealistic Expectations § Blaming Others 12 © 2008 Dr. Maynard Brusman
  • 13. EMOTIONAL AWARENESS § Recognize which emotions you are feeling. § Aware of connection between your feelings, thoughts and actions. § Recognize how feelings affect performance. § Guided by values. 13 © 2008 Dr. Maynard Brusman
  • 14. EMPATHY § Starts with self-awareness § The ability to see things from the other’s point of view § You can recall some of the same feelings § Sharing and identifying with emotional states 14 © 2008 Dr. Maynard Brusman
  • 15. EMPATHY According to Goleman, empathy represents the foundation skill for all the social competencies important for work. 1. Understanding others 2. Service orientation 3. Developing others 4. Leveraging diversity 5. Political awareness 15 © 2008 Dr. Maynard Brusman
  • 16. EMPATHY QUESTIONS 1. “Can you say more about that?” 2. “Really? That’s interesting. Can you be more specific?” 3. “I wasn’t aware of that. Tell me more.” 4. “I’m curious about that…let’s discuss this in more depth.” 5. “Let me see if I understand you correctly… here is what I heard you say…” 6. “How do you feel about that? What are some of your concerns?” 16 © 2008 Dr. Maynard Brusman
  • 17. SELF-ASSESSMENT § Aware of strengths and weakness § Reflective, learn from experience § Open to feedback § Seek continuous learning and self- development 17 © 2008 Dr. Maynard Brusman
  • 18. KNOW YOURSELF EXERCISE § What is a current challenge that leads to emotional tensions? § What feelings does that situation trigger? § What thoughts trigger those feelings? § What are some new ways to build relationship in this situation? § What positive outcome can be generated? 18 © 2008 Dr. Maynard Brusman
  • 19. BUSINESS CASE FOR EQ § T eam Building Case Study 19 © 2008 Dr. Maynard Brusman
  • 20. EQ-i Business Report § Examines how EQ-i scores impact an individual’s performance in the workplace. § Development section transfers strategies into a leadership action plan. 20 © 2008 Dr. Maynard Brusman
  • 21. Bar-On EQ-i § Five Composite Domains 1. Intrapersonal Skills 2. Interpersonal Skills 3. Stress Management 4. Adaptability 5. General Mood § EQ (Emotional Quotient) scores are developed for each of these areas ( and 15 content scales) § Self-report and/or 360 21 © 2008 Dr. Maynard Brusman
  • 22. Bar-On EQ-i – 15 Skills § Intrapersonal: – Self-Regard – Emotional Self-Awareness – Assertiveness – Independence – Self-Actualization § Interpersonal: – Empathy – Social Responsibility – Interpersonal Relationship § Stress Management: – Stress T olerance – Impulse Control § Adaptability: – Reality T esting – Flexibility – Problem Solving § General Mood: – Optimism – Happiness 22 © 2008 Dr. Maynard Brusman
  • 23. EQ Competencies The 15 EQ Competencies 23 © 2008 Dr. Maynard Brusman
  • 24. Self-Regard The ability to look at and understand oneself, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s limitations and possibilities. 24 © 2008 Dr. Maynard Brusman
  • 25. Emotional Self-Awareness The ability to recognize and understand one’s feelings and emotions, differentiate between them, know what caused them and why. 25 © 2008 Dr. Maynard Brusman
  • 26. Assertiveness The ability to express feelings, beliefs, and thoughts and defend one’s rights in a nondestructive way. 26 © 2008 Dr. Maynard Brusman
  • 27. Independence The ability to be self-reliant and self-directed in one’s thinking and actions and to be free of emotional dependency; these people may ask for and consider the advice of others, but they rarely depend on others to make important decisions or do things for them. 27 © 2008 Dr. Maynard Brusman
  • 28. Self-Actualization The ability to realize one’s potential capacities and to strive to do that which one wants to do and enjoys doing. 28 © 2008 Dr. Maynard Brusman
  • 29. Empathy The ability to be attentive to, to understand, and to appreciate the feelings of others…it is being able to “emotionally read” other people. 29 © 2008 Dr. Maynard Brusman
  • 30. Social Responsibility The ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group. 30 © 2008 Dr. Maynard Brusman
  • 31. Interpersonal Relationship The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection. 31 © 2008 Dr. Maynard Brusman
  • 32. Stress T olerance The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress. 32 © 2008 Dr. Maynard Brusman
  • 33. Impulse Control The ability to resist or delay an impulse, drive, or temptation to act. 33 © 2008 Dr. Maynard Brusman
  • 34. Reality T esting The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective). 34 © 2008 Dr. Maynard Brusman
  • 35. Flexibility The ability to adjust one’s emotions, thoughts, and behavior to changing situations and conditions. 35 © 2008 Dr. Maynard Brusman
  • 36. Problem Solving The ability to identify and define problems as well as to generate and implement potentially effective solutions. 36 © 2008 Dr. Maynard Brusman
  • 37. Optimism The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. 37 © 2008 Dr. Maynard Brusman
  • 38. Happiness The ability to feel satisfied with one’s life, to enjoy oneself and others, and to have fun. 38 © 2008 Dr. Maynard Brusman
  • 39. EQ-i Group Report § Results…. 39 © 2008 Dr. Maynard Brusman
  • 40. ACTION PLAN: Using EQ-i Results § Identify 3 strengths. § Identify 3 development areas. § Develop a plan to improve specific skill. § Move action forward with a coach. 40 © 2008 Dr. Maynard Brusman
  • 41. UNLEASHING OUR POTENTIAL “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that frightens us.” Nelson Mandela 41 © 2008 Dr. Maynard Brusman
  • 42. Dr. Maynard Brusman Consulting Psychologist & Executive Coach Working Resources P .O. Box 471525 San Francisco, California 94147 T el: 415-546-1252 E-mail: Web Site: Subscribe to Working Resources Newsletter: Visit Maynard's Blog: © 2008 Dr. Maynard Brusman 42