DEVELOPING EMOTIONALLY
  INTELLIGENT LEADERS
    CONVERSATIONS

                        BioRad
                Bar-On EQ-i...
LEARNING OBJECTIVES

• Discuss a workable definition of Emotional
  Intelligence in leadership and organizations.
• Unders...
EQ EXERCISE #1


§ How Emotionally Intelligent Savvy Are You?




                                               3
     © ...
Emotional Intelligence is the
        ability to…

§ Recognize our own feelings and those
  of others, motivate ourselves,...
RESEARCH
§   Up to 90% of the difference between outstanding
    and average leaders is linked to emotional
    intelligen...
WHY DEVELOP
EMOTIONAL INTELIGENCE?
§ More than 50% of employees lack the
  motivation to keep learning and improving.
§ Fo...
EQ vs. IQ
EQ Key to Success in the Business World

§ EQ is the ability to bring people together and
  motivate them.
§ EQ ...
EQ vs. IQ

§ EQ is the vision to create the future.
§ EQ is a skill. Skills can be learned.
§ Employees in an emotionally ...
Five Competencies of
Emotional Intelligence at Work
 § Self-Awareness - Ability to recognize and
   understand your moods,...
SECOND THAT EMOTION

§ Relationships determine who owns the future.

§ Successful organizations hire based on EQ
  compete...
The Peter Principle and EQ

§ People are frequently promoted to their
  level of incompetence.
§ Individuals are often pro...
EQ GREMLINS

§   Fear
§   Avoid Conflict and Challenge
§   Negative Internal Dialogue
§   Unrealistic Expectations
§   Bla...
EMOTIONAL AWARENESS

§ Recognize which emotions you are feeling.
§ Aware of connection between your feelings,
  thoughts a...
EMPATHY

§ Starts with self-awareness
§ The ability to see things from the other’s
  point of view
§ You can recall some o...
EMPATHY

According to Goleman, empathy
represents the foundation skill for all the
social competencies important for work....
EMPATHY QUESTIONS

1. “Can you say more about that?”
2. “Really? That’s interesting. Can you be
   more specific?”
3. “I w...
SELF-ASSESSMENT

§   Aware of strengths and weakness
§   Reflective, learn from experience
§   Open to feedback
§   Seek c...
KNOW YOURSELF EXERCISE

§ What is a current challenge that leads to
  emotional tensions?
§ What feelings does that situat...
BUSINESS CASE FOR EQ

§ T eam Building Case Study




                               19
  © 2008 Dr. Maynard Brusman
EQ-i Business Report

§ Examines how EQ-i scores impact an
  individual’s performance in the
  workplace.

§ Development s...
Bar-On EQ-i
§ Five Composite Domains
    1.        Intrapersonal Skills
    2.        Interpersonal Skills
    3.        S...
Bar-On EQ-i – 15 Skills
                     §       Intrapersonal:
                               – Self-Regard
         ...
EQ Competencies


                The 15 EQ Competencies




                                         23
© 2008 Dr. Maynar...
Self-Regard

                             The ability to look at and
                             understand oneself, resp...
Emotional
                Self-Awareness
                             The ability to recognize and
                       ...
Assertiveness

                             The ability to express
                             feelings, beliefs, and
   ...
Independence
                             The ability to be self-reliant
                             and self-directed in...
Self-Actualization

                             The ability to realize
                             one’s potential
     ...
Empathy
                                 The ability to be attentive
                                 to, to understand, a...
Social Responsibility
                             The ability to
                             demonstrate oneself
       ...
Interpersonal Relationship

                              The ability to
                              establish and
     ...
Stress T olerance

                             The ability to
                             withstand adverse
            ...
Impulse Control

                             The ability to resist or
                             delay an impulse, driv...
Reality T esting

                             The ability to assess the
                             correspondence betwe...
Flexibility

                                  The ability to adjust one’s
                                  emotions, tho...
Problem Solving

                             The ability to identify and
                             define problems as ...
Optimism

                                  The ability to look at
                                  the brighter side of ...
Happiness

                             The ability to feel
                             satisfied with one’s life,
      ...
EQ-i Group Report

§ Results….




                                39
   © 2008 Dr. Maynard Brusman
ACTION PLAN:
            Using EQ-i Results
§   Identify 3 strengths.
§   Identify 3 development areas.
§   Develop a plan...
UNLEASHING OUR
         POTENTIAL

“Our deepest fear is not that we are
inadequate. Our deepest fear is that
we are powerf...
Dr. Maynard Brusman
Consulting Psychologist & Executive
              Coach

Working Resources
P .O. Box 471525 San Franci...
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Developing Emotionally Intelligent Leaders Conversations

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Discuss a workable definition of Emotional Intelligence in leadership and organizations.

Understand the five domains of Emotional Intelligence.

Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ.

Develop an EQ Action Plan resulting in demonstrable and measurable change.

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Developing Emotionally Intelligent Leaders Conversations

  1. 1. DEVELOPING EMOTIONALLY INTELLIGENT LEADERS CONVERSATIONS BioRad Bar-On EQ-i WORKSHOP By Dr. Maynard Brusman © 2008 Dr. Maynard Brusman 1
  2. 2. LEARNING OBJECTIVES • Discuss a workable definition of Emotional Intelligence in leadership and organizations. • Understand the five domains of Emotional Intelligence. • Utilize the EQ-i to explore personal strengths and vulnerabilities related to EQ. • Develop an EQ Action Plan resulting in demonstrable and measurable change. 2 © 2008 Dr. Maynard Brusman
  3. 3. EQ EXERCISE #1 § How Emotionally Intelligent Savvy Are You? 3 © 2008 Dr. Maynard Brusman
  4. 4. Emotional Intelligence is the ability to… § Recognize our own feelings and those of others, motivate ourselves, and manage emotions well in ourselves and in our interpersonal relationships. 4 © 2008 Dr. Maynard Brusman
  5. 5. RESEARCH § Up to 90% of the difference between outstanding and average leaders is linked to emotional intelligence. EQ is twice as important as IQ and technical expertise combined, and is four times as important in overall success. § Research by the Center for Creative Leadership found the primary cause of derailment in executives involves deficits in emotional competence. § Change § Teamwork § Interpersonal Relations 5 © 2008 Dr. Maynard Brusman
  6. 6. WHY DEVELOP EMOTIONAL INTELIGENCE? § More than 50% of employees lack the motivation to keep learning and improving. § Four in 10 people cannot work cooperatively. § 70% of all change initiatives fail because of people issues – inability to lead, lack of teamwork, unwillingness to take initiative, and inability to deal with change. Hay Group 6 © 2008 Dr. Maynard Brusman
  7. 7. EQ vs. IQ EQ Key to Success in the Business World § EQ is the ability to bring people together and motivate them. § EQ is the trust to build productive relationships. § EQ is the resilience to perform under pressure. § EQ is the courage to make decisions. § EQ is the strength to persevere through adversity. 7 © 2008 Dr. Maynard Brusman
  8. 8. EQ vs. IQ § EQ is the vision to create the future. § EQ is a skill. Skills can be learned. § Employees in an emotionally intelligent company empowered to contribute fully. § Emotionally intelligent organization creates innovative products & services, and exceptional customer loyalty. 8 © 2008 Dr. Maynard Brusman
  9. 9. Five Competencies of Emotional Intelligence at Work § Self-Awareness - Ability to recognize and understand your moods, emotions, and drives, as well as their effect on others. § Self-Regulation - Ability to control impulses and moods. § Motivation-Passion to pursue goals with energy. § Empathy-Awareness of others’ feelings. § Social Skill-Proficiency in managing relationships. 9 © 2008 Dr. Maynard Brusman
  10. 10. SECOND THAT EMOTION § Relationships determine who owns the future. § Successful organizations hire based on EQ competencies. 10 © 2008 Dr. Maynard Brusman
  11. 11. The Peter Principle and EQ § People are frequently promoted to their level of incompetence. § Individuals are often promoted because of their technical expertise, when the needed skills are managing people. § The technical expert can become a poor boss. 11 © 2008 Dr. Maynard Brusman
  12. 12. EQ GREMLINS § Fear § Avoid Conflict and Challenge § Negative Internal Dialogue § Unrealistic Expectations § Blaming Others 12 © 2008 Dr. Maynard Brusman
  13. 13. EMOTIONAL AWARENESS § Recognize which emotions you are feeling. § Aware of connection between your feelings, thoughts and actions. § Recognize how feelings affect performance. § Guided by values. 13 © 2008 Dr. Maynard Brusman
  14. 14. EMPATHY § Starts with self-awareness § The ability to see things from the other’s point of view § You can recall some of the same feelings § Sharing and identifying with emotional states 14 © 2008 Dr. Maynard Brusman
  15. 15. EMPATHY According to Goleman, empathy represents the foundation skill for all the social competencies important for work. 1. Understanding others 2. Service orientation 3. Developing others 4. Leveraging diversity 5. Political awareness 15 © 2008 Dr. Maynard Brusman
  16. 16. EMPATHY QUESTIONS 1. “Can you say more about that?” 2. “Really? That’s interesting. Can you be more specific?” 3. “I wasn’t aware of that. Tell me more.” 4. “I’m curious about that…let’s discuss this in more depth.” 5. “Let me see if I understand you correctly… here is what I heard you say…” 6. “How do you feel about that? What are some of your concerns?” 16 © 2008 Dr. Maynard Brusman
  17. 17. SELF-ASSESSMENT § Aware of strengths and weakness § Reflective, learn from experience § Open to feedback § Seek continuous learning and self- development 17 © 2008 Dr. Maynard Brusman
  18. 18. KNOW YOURSELF EXERCISE § What is a current challenge that leads to emotional tensions? § What feelings does that situation trigger? § What thoughts trigger those feelings? § What are some new ways to build relationship in this situation? § What positive outcome can be generated? 18 © 2008 Dr. Maynard Brusman
  19. 19. BUSINESS CASE FOR EQ § T eam Building Case Study 19 © 2008 Dr. Maynard Brusman
  20. 20. EQ-i Business Report § Examines how EQ-i scores impact an individual’s performance in the workplace. § Development section transfers strategies into a leadership action plan. 20 © 2008 Dr. Maynard Brusman
  21. 21. Bar-On EQ-i § Five Composite Domains 1. Intrapersonal Skills 2. Interpersonal Skills 3. Stress Management 4. Adaptability 5. General Mood § EQ (Emotional Quotient) scores are developed for each of these areas ( and 15 content scales) § Self-report and/or 360 21 © 2008 Dr. Maynard Brusman
  22. 22. Bar-On EQ-i – 15 Skills § Intrapersonal: – Self-Regard – Emotional Self-Awareness – Assertiveness – Independence – Self-Actualization § Interpersonal: – Empathy – Social Responsibility – Interpersonal Relationship § Stress Management: – Stress T olerance – Impulse Control § Adaptability: – Reality T esting – Flexibility – Problem Solving § General Mood: – Optimism – Happiness 22 © 2008 Dr. Maynard Brusman
  23. 23. EQ Competencies The 15 EQ Competencies 23 © 2008 Dr. Maynard Brusman
  24. 24. Self-Regard The ability to look at and understand oneself, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s limitations and possibilities. 24 © 2008 Dr. Maynard Brusman
  25. 25. Emotional Self-Awareness The ability to recognize and understand one’s feelings and emotions, differentiate between them, know what caused them and why. 25 © 2008 Dr. Maynard Brusman
  26. 26. Assertiveness The ability to express feelings, beliefs, and thoughts and defend one’s rights in a nondestructive way. 26 © 2008 Dr. Maynard Brusman
  27. 27. Independence The ability to be self-reliant and self-directed in one’s thinking and actions and to be free of emotional dependency; these people may ask for and consider the advice of others, but they rarely depend on others to make important decisions or do things for them. 27 © 2008 Dr. Maynard Brusman
  28. 28. Self-Actualization The ability to realize one’s potential capacities and to strive to do that which one wants to do and enjoys doing. 28 © 2008 Dr. Maynard Brusman
  29. 29. Empathy The ability to be attentive to, to understand, and to appreciate the feelings of others…it is being able to “emotionally read” other people. 29 © 2008 Dr. Maynard Brusman
  30. 30. Social Responsibility The ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group. 30 © 2008 Dr. Maynard Brusman
  31. 31. Interpersonal Relationship The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection. 31 © 2008 Dr. Maynard Brusman
  32. 32. Stress T olerance The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress. 32 © 2008 Dr. Maynard Brusman
  33. 33. Impulse Control The ability to resist or delay an impulse, drive, or temptation to act. 33 © 2008 Dr. Maynard Brusman
  34. 34. Reality T esting The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective). 34 © 2008 Dr. Maynard Brusman
  35. 35. Flexibility The ability to adjust one’s emotions, thoughts, and behavior to changing situations and conditions. 35 © 2008 Dr. Maynard Brusman
  36. 36. Problem Solving The ability to identify and define problems as well as to generate and implement potentially effective solutions. 36 © 2008 Dr. Maynard Brusman
  37. 37. Optimism The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. 37 © 2008 Dr. Maynard Brusman
  38. 38. Happiness The ability to feel satisfied with one’s life, to enjoy oneself and others, and to have fun. 38 © 2008 Dr. Maynard Brusman
  39. 39. EQ-i Group Report § Results…. 39 © 2008 Dr. Maynard Brusman
  40. 40. ACTION PLAN: Using EQ-i Results § Identify 3 strengths. § Identify 3 development areas. § Develop a plan to improve specific skill. § Move action forward with a coach. 40 © 2008 Dr. Maynard Brusman
  41. 41. UNLEASHING OUR POTENTIAL “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness, that frightens us.” Nelson Mandela 41 © 2008 Dr. Maynard Brusman
  42. 42. Dr. Maynard Brusman Consulting Psychologist & Executive Coach Working Resources P .O. Box 471525 San Francisco, California 94147 T el: 415-546-1252 E-mail: mbrusman@workingresources.com Web Site: http://www.workingresources.com Subscribe to Working Resources Newsletter: http://www.workingresources.com Visit Maynard's Blog: http://www.workingresourcesblog.com © 2008 Dr. Maynard Brusman 42
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