Accountability 2010
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    Accountability 2010 Accountability 2010 Presentation Transcript

    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • The Historical Role Model of Accountability
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • Accountability Problems
      • In some places “accountability” simply means punishing the person closest to the event with adverse consequences after it happens.
      • In these places the word is already poisoned, making healthy accountability that much more difficult to explain.
      © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.mit.edu Basics Of Quality A known designated person is accountable for the quality of each action, task, evolution and project. FOUR LEVELS OF DEFENSE OF QUALITY FOUR ELEMENTS OF QUALITY MANAGEMENT EXPECTATIONS FOR CORRECTIVE ACTION TWO HUNDRED PERCENT ACCOUNTABILITY AT EVERY INTERFACE 1 st Individuals and Work Groups 2 nd Supervision and Management Define the right job. Meet all valid requirements. Do it right the first time. Serve the needs of the customer. People are expected to find their own quality problems. Quality problems get immediate permanent corrective action or prompt interim compensatory measures. Causal factors and generic implications are determined and corrected. Effectiveness of corrective action is monitored. Self-assessment deficiencies are treated as problems in their own right. Every user is 100% accountable for the quality of the products and services accepted. Every provider is 100% accountable for the quality of the products and services provided. 3 rd Independent Assessment 4 th External Assessment PLAN DO MONITOR ADJUST
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    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    • © 2010, William R. Corcoran, NSRC Corp., 860-285-8779, firebird.one@alum.MIT.edu
    •