Communicating With Power and Poise

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Delivered as a workshop series for a Women in Business group associated with a local chamber of commerce, this presentation is designed to help emerging leaders discover their natural communication strengths and areas of improvement. Application to multiple professional scenarios is made with integrated experiential tasks and exercises.

To request this workshop for your organization, please contact us via our website @ www.DrakeRG.com.

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Communicating With Power and Poise

  1. 1. Communicating with Power and Poise Sue Drake President, Drake Resource Group, Inc. www.drakerg.com
  2. 2. Presentation Overview <ul><li>Power…Poise </li></ul><ul><li>Reflection Activity </li></ul><ul><li>Style Activity </li></ul><ul><li>Communication Activity </li></ul>www.drakerg.com
  3. 3. Power <ul><li>Definitions: </li></ul><ul><ul><li>Perform or act effectively </li></ul></ul><ul><ul><li>Capacity to exercise control </li></ul></ul><ul><ul><li>A person, group, or nation having great influence over others </li></ul></ul><ul><li>Synonyms: </li></ul><ul><ul><li>Control, authority, influence, mastery </li></ul></ul><ul><ul><li>Ability, capacity, potential, competence </li></ul></ul><ul><ul><li>Knowledge, leadership, aptitude </li></ul></ul><ul><ul><li>Effectiveness, strength, persuasiveness, irresistibility, interesting </li></ul></ul>www.drakerg.com
  4. 4. Poise <ul><li>Definitions: </li></ul><ul><ul><li>A state of balance or equilibrium </li></ul></ul><ul><ul><li>Freedom from embarrassment </li></ul></ul><ul><li>Synonyms: </li></ul><ul><ul><li>Stability, composure, assurance, dignity </li></ul></ul><ul><ul><li>Serenity, calmness, presence of mind </li></ul></ul><ul><ul><li>Grace, balance, elegance </li></ul></ul>www.drakerg.com
  5. 5. Prepare to Meet Thyself <ul><li>Instructions </li></ul><ul><li>This exercise is designed to help you understand the meaning of the four preference “scales” of the Myers-Briggs Personality Type Theory. It will enable you to think about the application of that theory in your own life. This is only an exercise, not a scientifically designed instrument. </li></ul><ul><li>  </li></ul><ul><li>This exercise is divided into four sections: Orientation, Perception, Decision-making and Lifestyle. Each number in each section has two questions which relate to opposite kinds of behavior or traits. Using the scale beneath each set of descriptions circle the number which BEST indicates your preferred ways of living. You may circle a number under each statement if you believe that both descriptions would apply to you. </li></ul><ul><li>  </li></ul><ul><li>The numbers on the scale below each set of questions are your shorthand answers and having the following meanings:  </li></ul><ul><ul><ul><ul><li>5 – Always true for me </li></ul></ul></ul></ul><ul><ul><ul><ul><li>4 – True most of the time </li></ul></ul></ul></ul><ul><ul><ul><ul><li>3 – True about half of the time </li></ul></ul></ul></ul><ul><ul><ul><ul><li>2 – Sometimes true </li></ul></ul></ul></ul><ul><ul><ul><ul><li>1 – Only occasionally true </li></ul></ul></ul></ul><ul><li>Always go with your initial response. </li></ul><ul><li>Try to respond in terms of how you prefer to live, not how you think you should live. Try to express your own preference and not mirror what you think others expect of you, or even what you home or job situation demands from you. Complete the whole assessment in one sitting. </li></ul><ul><li>Scoring instructions are given at the end of this exercise. Read them after you have completed the following four pages. </li></ul>
  6. 6. Prepare to Meet Thyself <ul><li>To complete this activity, please visit our website. </li></ul><ul><li>www.drakerg.com/meetthyself </li></ul>www.drakerg.com
  7. 7. Meet Thyself Summary <ul><ul><li>Power and Poise begin within . </li></ul></ul><ul><ul><li>Self-knowledge leads to Power. </li></ul></ul><ul><ul><li>Self-assurance supports Poise. </li></ul></ul><ul><ul><li>Learning is a process; not an event. </li></ul></ul>www.drakerg.com
  8. 8. Poise “ When you feel absolutely calm and self-possessed, and at the same time feel strong enough to move mountains, you are in POISE .” www.drakerg.com
  9. 9. Communication Area #1: Genuine Compliments Giving authentic feedback from your authentic self. www.drakerg.com
  10. 10. Communication Area #1: Genuine Compliments <ul><li>Reflection Questions </li></ul><ul><li>Why is it so difficult to give someone a genuine compliment? </li></ul><ul><li>Why is it so difficult to receive a compliment? </li></ul><ul><li>What connections can you make about giving compliments and your Meyers-Briggs personality type ? </li></ul>www.drakerg.com
  11. 11. Communication Area #1: Genuine Compliments <ul><li>Common Responses </li></ul><ul><li>It is difficult to think of something when you don’t know the person well. </li></ul><ul><li>My head trash got in the way. </li></ul><ul><li>How do I know if the compliment is authentic? </li></ul><ul><li>A genuine compliment comes from someone you trust. </li></ul>www.drakerg.com
  12. 12. Communication Area #2: Powerful & Persuasive Conversations Guiding communication to achieve the results you want. www.drakerg.com
  13. 13. Communication Area #2: Powerful and Persuasive Conversations <ul><li>Reflection Questions </li></ul><ul><li>What does a powerful and persuasive conversation “look” like? </li></ul><ul><li>When might you have a powerful and persuasive conversation? </li></ul><ul><li>How can these conversations be handled? </li></ul><ul><li>What makes the difference between handling a persuasive/powerful conversation poorly or well? </li></ul><ul><li>How does your Meyers-Briggs personality type affect your ability to have a powerful conversation? </li></ul><ul><li>What can you do to improve your ability to have powerful and confident conversations? </li></ul>www.drakerg.com
  14. 14. Communication Area #2: Powerful and Persuasive Conversations <ul><li>Common Responses </li></ul><ul><li>Being successful means you possess the ability to have powerful and persuasive conversation </li></ul><ul><li>A few tips to consider: </li></ul><ul><ul><li>Develop your own winning style of speaking </li></ul></ul><ul><ul><li>Inspire others – it all begins with your own deep passion </li></ul></ul><ul><ul><ul><li>Understand who you are speaking to </li></ul></ul></ul><ul><ul><ul><li>Demonstrate belief in what you are saying </li></ul></ul></ul><ul><ul><ul><li>Make the information relevant and useful </li></ul></ul></ul><ul><ul><li>Use appropriate body language that is consistent with your words </li></ul></ul>www.drakerg.com
  15. 15. Communication Area #2: Powerful and Persuasive Conversations <ul><li>Common Responses (continued) </li></ul><ul><li>Communicate on multiple levels, including the EMOTION that accompanies your words </li></ul><ul><ul><li>If your point is understood only intellectually, you have not inspired others </li></ul></ul><ul><li>Two important steps to inspiring others: </li></ul><ul><ul><li>Capture their attention at the onset </li></ul></ul><ul><ul><li>Call for commitment at the conclusion </li></ul></ul><ul><li>Passion is contagious; being dull is too! </li></ul>www.drakerg.com
  16. 16. Communication Area #3: Assertive Language & Mannerisms Choosing your verbal and on-verbal communication www.drakerg.com
  17. 17. Communication Area #3: Assertive Language and Mannerisms <ul><li>Reflection Questions </li></ul><ul><li>What are assertive language and mannerisms? </li></ul><ul><li>What happens if these language and mannerisms are used incorrectly? </li></ul><ul><li>Describe the correct usage of language and mannerisms? </li></ul><ul><li>What does this have to do with communicating with power and poise? </li></ul><ul><li>How does your Meyers-Briggs personality type affect your ability to use assertive language and mannerisms? </li></ul><ul><li>What can you do to improve your ability to use assertive language and mannerisms? </li></ul>www.drakerg.com
  18. 18. Communication Area #3: Assertive Language and Mannerisms <ul><li>Common Responses </li></ul><ul><li>Use assertive body language </li></ul><ul><ul><li>Face the other person (stand or sit straight) </li></ul></ul><ul><ul><li>Don’t use dismissive gestures </li></ul></ul><ul><ul><li>Be sure to have a pleasant, but serious facial expression </li></ul></ul><ul><ul><li>Keep your voice calm and soft, not whiney or abrasive </li></ul></ul><ul><li>Use “I” statements </li></ul><ul><ul><li>Keep the focus on the problem, not on accusing or blaming the other person </li></ul></ul><ul><ul><li>Example: “I’d like to be able to tell my stories without interruption” instead of “You’re always interrupting my stories” </li></ul></ul>www.drakerg.com
  19. 19. Communication Area #3: Assertive Language and Mannerisms <ul><li>Common Responses (continued) </li></ul><ul><li>Use facts, not judgments. </li></ul><ul><ul><li>Example : “Your punctuation needs work and your formatting is inconsistent” instead of “This is sloppy work.” </li></ul></ul><ul><ul><li>Example: “Did you know that shirt has some spots?” instead of “You’re not going out looking like THAT, are you?” </li></ul></ul><ul><li>Express ownership of your thoughts, feelings, and opinions </li></ul><ul><ul><li>Example: “I get angry when he breaks his promises” instead of “He makes me angry” </li></ul></ul><ul><ul><li>Example: “I believe the best policy is to …” instead of “The only sensible thing is to …” </li></ul></ul><ul><li>Make clear, direct requests </li></ul><ul><ul><li>Don’t invite the person to say no (e.g., “Will you please?” instead of “Would you mind ... ?” or “Why don’t you ...” </li></ul></ul>www.drakerg.com
  20. 20. Communication Area #4: Presenting Your Ideas to Get Buy-In Communicating with clarity and conviction www.drakerg.com
  21. 21. Communication Area #4: Presenting your Ideas to Get Buy-In <ul><li>Reflection Questions </li></ul><ul><li>When was the last time you presented an idea to others to gain buy-in? </li></ul><ul><li>How can these conversations be handled? </li></ul><ul><li>What makes the difference between handling a persuasive/ powerful conversation poorly or well? </li></ul><ul><li>How does your Meyers-Briggs personality type affect your ability to use assertive language and mannerisms? </li></ul><ul><li>What can you do to improve your ability to use assertive language and mannerisms? </li></ul>www.drakerg.com
  22. 22. Communication Area #4: Presenting your Ideas to Get Buy-In <ul><li>Common Responses </li></ul><ul><ul><li>Build Trust </li></ul></ul><ul><ul><ul><li>Patience is very important! </li></ul></ul></ul><ul><ul><ul><li>Use your experience as the strength </li></ul></ul></ul><ul><ul><ul><li>Be more confident and believe in what you are saying </li></ul></ul></ul><ul><ul><ul><li>Follow up and follow through (responsiveness, in writing, personal touch, relationship selling (be sincere and passionate) </li></ul></ul></ul><ul><ul><li>Be prepared </li></ul></ul><ul><ul><ul><li>Do your homework; knowledge is power </li></ul></ul></ul><ul><ul><ul><li>KIS – Keep it Simple </li></ul></ul></ul>www.drakerg.com
  23. 23. Communication Area #4: Presenting your Ideas to Get Buy-In <ul><li>Common Responses (continued) </li></ul><ul><ul><li>Be an active listener </li></ul></ul><ul><ul><ul><li>Ask questions </li></ul></ul></ul><ul><ul><ul><li>Don’t be afraid to ask for help </li></ul></ul></ul><ul><ul><ul><li>Get support from others </li></ul></ul></ul><ul><ul><ul><li>Let everyone can play a part; ownership increases commitment </li></ul></ul></ul><ul><ul><li>Use five steps </li></ul></ul><ul><ul><ul><li>Leadership, Guidance, Direction, Encouragement, Accountability </li></ul></ul></ul><ul><ul><li>Remember: people want to buy, they don’t want to be sold </li></ul></ul><ul><ul><ul><li>How will your product or idea benefit the person? </li></ul></ul></ul><ul><ul><ul><li>Figure out the bottom line for you customer and use that </li></ul></ul></ul><ul><ul><ul><li>Help them see the need for change </li></ul></ul></ul><ul><ul><ul><li>Don’t make them feel like they are not in control </li></ul></ul></ul>www.drakerg.com
  24. 24. Poise “ When we meet occasions that are very adverse or very trying, our POISE will be tested, but if we come out victorious, our realization of POISE will be more firmly established than ever before.” www.drakerg.com
  25. 25. Communication Area #5: Memorable Introductions Creating a positive, lasting impression www.drakerg.com
  26. 26. Memorable Introductions <ul><li>Resonate – to evoke or suggest images, memories, or emotion </li></ul><ul><li>An effective introduction: </li></ul><ul><ul><li>Is memorable </li></ul></ul><ul><ul><li>Helps you get your foot in the door to new opportunities </li></ul></ul><ul><ul><li>Appeals to the emotions of t he receiver </li></ul></ul><ul><ul><li>Is like an infomercial </li></ul></ul>www.drakerg.com
  27. 27. One Minute Infomercial (OMI) <ul><li>OMIs communicate : </li></ul><ul><ul><li>What your business is </li></ul></ul><ul><ul><li>How you and your business can address issues </li></ul></ul><ul><ul><li>How your business is different from the competition </li></ul></ul><ul><li>OMI benefits: </li></ul><ul><ul><li>Helps prepare </li></ul></ul><ul><ul><li>Reduces stress </li></ul></ul><ul><ul><li>Communicates key message </li></ul></ul><ul><ul><li>Creates curiosity </li></ul></ul><ul><ul><li>Appeals to emotions </li></ul></ul>*Used with permission from Samurai Business Group OMI
  28. 28. One Minute Infomercial (OMI) <ul><li>Four components of the OMI : </li></ul><ul><ul><li>Introduction </li></ul></ul><ul><ul><li>Statement of Issues </li></ul></ul><ul><ul><li>Statement of Points of Distinction </li></ul></ul><ul><ul><li>Determination of Interest </li></ul></ul>*Used with permission from Samurai Business Group
  29. 29. Developing Your Introduction <ul><li>Intro/Lead In </li></ul><ul><ul><li>Helps position you (tells who you are) and your specific business (tells what you do) </li></ul></ul><ul><ul><li>Is positive </li></ul></ul><ul><ul><li>Relates to what you can achieve </li></ul></ul><ul><ul><li>Provides a summary of the problems you solve </li></ul></ul><ul><ul><ul><ul><li>Take some time to draft an </li></ul></ul></ul></ul><ul><ul><ul><ul><li>intentional introduction for yourself! </li></ul></ul></ul></ul>*Used with permission from Samurai Business Group
  30. 30. Stating Your Business Issues <ul><li>Statement of Business Issues </li></ul><ul><ul><li>Common apparent reasons </li></ul></ul><ul><ul><li>Rational </li></ul></ul><ul><ul><li>Can be improved by you and your product or service </li></ul></ul><ul><ul><li>Contain emotional terms </li></ul></ul><ul><ul><li>Now, write out a brief summary of your </li></ul></ul><ul><ul><li>business issues. What is your specialty and why? </li></ul></ul>*Used with permission from Samurai Business Group
  31. 31. Stating Your Points of Distinction *Used with permission from Samurai Business Group
  32. 32. Determination of Interest <ul><li>Determination of Interest </li></ul><ul><ul><li>Affirms there is mutual benefit </li></ul></ul><ul><ul><li>Is framed in emotional terms </li></ul></ul><ul><ul><li>Confirms there is an apparent reason to meet again </li></ul></ul><ul><ul><li>Contains an open ended question </li></ul></ul><ul><ul><ul><ul><ul><li>Create an open ended question </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>you can use to confirm interest. </li></ul></ul></ul></ul></ul>*Used with permission from Samurai Business Group
  33. 33. Poise “ There are few attainments of greater value than that of being able to speak in POISE . The public speaker who can speak in POISE will reach the very soul of his audience, and every word will carry conviction.” www.drakerg.com
  34. 34. For more tips on communication or to request this workshop, visit our website: www. DrakeRG.com

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