T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y Discover The Power of Word Choice in Your Daily Life with Business & Life Coach Sonia Byrne, CHRP Thursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT Three options for audio: 1. Earphones 2. Computer speakers 3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234 WebEx Support Line:1-866-863-3910
In Business………Your Word Choice MATTERS!• Words account for only 7% of the total communication puzzle• Ineffective or poor word choice has significant consequences in your business (and personal) relationships.• Some words are just more emotionally and psychologically charged for people
The Communication Puzzle Body Words Language Tone
Have you ever felt that your business message did not “land” as you intended?Here are some reasons why this may happen...
Psychological Reactions• Some messages unintentionally create an emotional reaction for people• Offended• Confused• Angry• Judged
Psychological Reactions• Body Language• Facial Expressions• Pitch or Volume of Voice• Tone/Inflection• Spatial Distance
The Four Most Negatively “Charged” WordsConsider the impact of these words in your Daily Business Communication: But Why Should Try
The “Replacements”• But = And...• Why = What’s important? or How?• Should = If I/you wanted to I/you could...• Try = I will...
3 Ways to Reduce Miscommunication1. Reduce Confusion & Misunderstanding• Recap conversations and meetings2. Deflate Conflict Situations• Ask Questions3. Practice the 180 Degree Approach• You be the Audience
Contact InformationSonia ByrneBusiness & Life CoachLove What YOU Do! Career Coachingcoach@soniabyrne.com416-728-1177Jay RosalesDrake Internationaljrosales@na.drakeintl.com416-216-1070
Upcoming Events February 9th, 2012, 12:00 pm EST to 12:30 pm EST Make Better Hiring Decisions by Considering Personality >> Presented by Laura Plant, Manager, Talent Management Solutions, Drake International Register at http://drake-webinars.com