How to Improve Your Bottom Line Through Employee Engagement


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Employee engagement is a hot topic in our industry and a key concern for many companies. Despite the heightened focus, companies still struggle with these questions: Why should we invest in employee engagement? Where do you invest for the greatest impact? What is the tangible business value of internal communication?

In this webinar, we will explore in-depth the case for Employee Engagement and ways to initiate strategic discussions in your organization and the impact on your bottom line.

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How to Improve Your Bottom Line Through Employee Engagement

  1. 1. How to Improve Your Bottom Line ThroughEmployee EngagementMay 29, 2013Presented by: Maysa Hawwash, National Manager – TalentManagement SolutionsFor audio, it is recommended you dial inA copy of the slides + recording will be available post webinarAUDIO: 1-877-668-4493Access Code: 663 647 774Event Password: 1234WebEx Support: 1-866-863-3910
  2. 2. For more information, call 416.216.1067Free Offer• We’re offering a free 30-minute Consultation that willinclude:– A discussion about employee engagement in yourorganization– A brief analysisContact Maysa to take advantage of this exclusive offer!mhawwash@na.drakeintl.com416.216.1067
  3. 3. For more information, call 416.216.1067Agenda• What is Employee Engagement• The Engagement Factor• Metrics• Customer Engagement• Fit• How to Drive EmployeeEngagement
  4. 4. For more information, call 416.216.1067What is Employee Engagement?EngagementvsSatisfaction
  5. 5. For more information, call 416.216.1067Engaged Employees• Come up with new ideas• Work until the task is done• Look for ways for company to improve performance• Promote your brand• Recruit/recommend other high performers• Look for ways/routes to grow INSIDE your company• Use free time to learn and get better at their job• Volunteer for committees/community service projects• Foster Engagement in other employees
  6. 6. For more information, call 416.216.1067Signs of Disengagement• Withdrawal• Oppositional• Undermining• Apathy
  7. 7. For more information, call 416.216.1067Engagement vs Disengagement
  8. 8. For more information, call 416.216.1067The Engagement Factor
  9. 9. For more information, call 416.216.1067Cost of Disengagement• Actively disengaged employees aredisruptive and negatively influencetheir peers• Loss of key talent• Severe client dissatisfaction• Significant impact onOrganization’s bottom line
  10. 10. For more information, call 416.216.1067Measuring Engagement
  11. 11. For more information, call 416.216.1067Metrics• Ratio of engaged vs. non-engaged employees• Measured over a period of time• Look at business unit, team, or country scores• Measure favourable scores as well as unfavourablescores• Focus hugely on customer interacting employees• Measure customer engagement• Communicate results openly to employees
  12. 12. For more information, call 416.216.1067Metrics
  13. 13. For more information, call 416.216.1067Employee Engagement =Customer Engagement• Emotional decision-making• Emotional engagement• What drives employeebehaviour?• Environment directly impactscustomer engagement
  14. 14. For more information, call 416.216.1067The Importance of FitAre you looking for the right fit when hiring?Fit withcultureFit withManagerFit with theteamFit within Roleor task
  15. 15. For more information, call 416.216.1067What Drives Engagement?1. Knowing what’s expected atwork2. Having the tools needed toperform work3. Having the opportunity toleverage one’s strengths4. Recognition5. Feeling supported6. A mentor or a coach
  16. 16. For more information, call 416.216.1067What Drives Engagement?7. Being heard8. Sense of importance of the job performed9. Commitment of co-workers to quality work10.Frequent and relevant feedback on work performance11.Having a friend or a trusted confidant12.Opportunities to learn and grow
  17. 17. For more information, call 416.216.1067How Can You Drive EngagementIt’s a continuous process that requires involvement andcommitment across all levels within an organization:
  18. 18. For more information, call 416.216.1067Critical SkillRecognize strengths of individuals and teams and alignthem with your organization’s goals.
  19. 19. For more information, call 416.216.1067QUESTIONS?
  20. 20. For more information, call 416.216.1067Upcoming WebinarRegister @ 19, 12pm EDTLegal ShieldPresented by: Ejay RussellHR Consultant
  21. 21. Thank You for AttendingFor Questions please contact Maysa Hawwashmhawwash@na.drakeintl.com416-216-106721