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Building Loyalty and Expand Performance - Benefits of Emotional Intelligence
 

Building Loyalty and Expand Performance - Benefits of Emotional Intelligence

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Building Loyalty and Expand Performance - Benefits of Emotional Intelligence Building Loyalty and Expand Performance - Benefits of Emotional Intelligence Presentation Transcript

  • THE WEBINAR WILL BE BEGINNING SHORTLY Build Loyalty & Expand Performance The Benefits of Emotional Intelligence
    • What emotional intelligence (EI) is and how it applies to your business
    • Where, why and when to incorporate EI into your workforce development strategies
    • Practical tips on building EI and assessments to support your success.
    • A list of resources to support your success with in building emotional and social intelligence for your leaders and teams.
    You Will Learn
    • A set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.
    • Critical for Individuals and Teams
    What is Emotional Intelligence?
    • Self:
    • Recognizing your own emotions
    • Managing those emotions internally
    • Expressing them to others
    • Other:
    • Recognizing emotions of others
    • Responding effectively to the emotions of others
    EI Relates To
    • Key to 27% to 46% of workplace success (BarOn, MHS)
    • 85-95% of the difference between a “good leader” and an “excellent leader” is due to emotional intelligence (Daniel Goleman)
    • Emotional Intelligence counts for more than IQ and a lack of it is highly correlated with failure in top positions. (Claudio Fernandez-Araoz of Egon Zehnder International)
    EI is a Must Have Leadership Skill
  • Successful vs. Unsuccessful Leaders
    • Employee development to enhance productivity
    • Skills enhancement for promotions
    • Change management
    • Hiring
    • Conflict Resolution
    Where
    • Be Proactive
    • Be Responsive
    • Be Strategic
    When
    • Assessments give you solid data – don’t guess, that’s what makes it “soft” skills
    • Focus on specific practical applications of EI – demonstrating empathy, effective assertiveness, realistic optimism
    • Take advantage of developed strategies for growing skills
    • Build EI development into your plan for measurable success
    Practical Tips
  • EQ-i 2.0 Model
  • TESI
    • Empathy which is demonstrated by understanding the emotions people are communicating and responding to them. This is key to building trust, engagement and passion.
    Focus on Specific Skills such as:
    • Team Development with TESI: www.EITeams.com ; [email_address]
    • Individual Development with EQi 2.0 : www.mhs.com ; http://www.cgrowth.com/emotionalintelligence.html
    • Emotional Intelligence in Action, Hughes and Terrell
    • The Emotionally Intelligent Team, Hughes and Terrell
    • EQ Edge, Stein and Book
    Resources
  • Contact Information Marcia Hughes President, Collaborative Growth [email_address] 303-271-0021 Jay Rosales Senior Marketing Coordinator Drake International [email_address] 416-216-1070
    • CONTACT US NOW
    • Receive 50% off an EQI assessment AND a one-on-one debrief session from Drake’s local EQI Expert, Laura Plant
    • By taking advantage of this special offer, you will be automatically entered to win a copy of one of two books, co-authored by Marcia:
      • The Emotionally Intelligent Team
      • Emotional Intelligence In Action
    Special Offer
  • Contact Information Marcia Hughes President, Collaborative Growth [email_address] 303-271-0021 Jay Rosales Senior Marketing Coordinator Drake International [email_address] 416-216-1070 Laura Plant EQI Administrator Drake International [email_address] 416-216-1117
  • November 17 th , 2011, 12 pm EST to 12:30 pm EST Keep the Conversation Going! How to Reinvent your Company in a Customer-Driven Marketplace. >> Presented by Mike Dover, Co-Author of Wikibrands: Reinventing your Company in a Customer-Driven Marketplace Register at http://drake-webinars.com
  • Drake International: Web: www.drakeintl.com Webinars: www.drake-webinars.com Blog: www.drakepulse.com Facebook Page: /drakeinternational Twitter: @drakeintl Collective Growth: Web: www.CGrowth.com Web: www.EITeams.com Thank You