Communication1

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Communication1

  1. 1. LECTURE NO. 1 ENG 124
  2. 2. Man is a social animal. He does not stand alone directly confronting the tumult of events around him.He cannot live without talking or engaging in conversations, whether in written or spoken mode.
  3. 3. COMMUNICATION• Late 14c , from Old French “comunicacion”• From Latin “communicationem”• From Latin “communicare” which means to share, to divide out , communicate, impart, inform, join, unite, participate in• From Latin “communis” which means common
  4. 4. Process of Communication
  5. 5. Communication is…• The exchange of messages between and among human beings• Transfer of knowledge or information from one to another
  6. 6. Correctness Courtesy ClarityConcreteness Conciseness Consideration Completeness
  7. 7. 1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and punctuationAccuracy in stating facts and figures Correctness in message helps in building confidence.
  8. 8. 2. Claritydemands the use of simple language and easy sentence structure in composing the message Clarity makes comprehension easier.
  9. 9. 3. Concisenesssaves time of both the sender and the receivercan be achieved by avoiding wordy expressions and repetitionUsing brief and to the point sentences Conciseness saves time.
  10. 10. WORDY CONCISEDue to the fact that because In due course soon At this time now Few in number few On a weekly basis weeklyIn spite of the fact that although Until such time as until Meet together meet
  11. 11. 4. CompletenessThe message must bear all the necessary information to bring the response you desire.answer all the questionsgo for extra details if neededCompleteness brings the desired response.
  12. 12. 5. Considerationdemands to put oneself in the place of receiver while composing a messageemphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response Consideration means understanding of human nature.
  13. 13. NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION Anxious A little concerned Confused curiousDestroyed Set back Stressed busy Lost searching
  14. 14. NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
  15. 15. GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
  16. 16. 6. ConcretenessBeing definite, vivid and specific rather than vague, obscure and generalPutting action into the verbs Concreteness reinforces confidence.
  17. 17. 7. Courtesynot only thinking about receiver but also valuing his feelingsusing polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiverbuild goodwill Courtesy strengthen relations.
  18. 18. COMMUNICATION PSYCHOLOGY:Understanding human behavior through communication
  19. 19. “How can an Englishteacher understand his student through communication?”
  20. 20. Need to help others and be creative Need to be “somebody” Need to belong Safety and Security needs Basic Physical needsMASLOW’S HIERARCHY OF HUMAN NEEDS
  21. 21. Our needsdetermine our reaction.
  22. 22. Walk your talk.
  23. 23. Thank you!

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