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Communication1 Communication1 Presentation Transcript

  • LECTURE NO. 1 ENG 124
  • Man is a social animal. He does not stand alone directly confronting the tumult of events around him.He cannot live without talking or engaging in conversations, whether in written or spoken mode.
  • COMMUNICATION• Late 14c , from Old French “comunicacion”• From Latin “communicationem”• From Latin “communicare” which means to share, to divide out , communicate, impart, inform, join, unite, participate in• From Latin “communis” which means common
  • Process of Communication
  • Communication is…• The exchange of messages between and among human beings• Transfer of knowledge or information from one to another
  • Correctness Courtesy ClarityConcreteness Conciseness Consideration Completeness
  • 1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and punctuationAccuracy in stating facts and figures Correctness in message helps in building confidence.
  • 2. Claritydemands the use of simple language and easy sentence structure in composing the message Clarity makes comprehension easier.
  • 3. Concisenesssaves time of both the sender and the receivercan be achieved by avoiding wordy expressions and repetitionUsing brief and to the point sentences Conciseness saves time.
  • WORDY CONCISEDue to the fact that because In due course soon At this time now Few in number few On a weekly basis weeklyIn spite of the fact that although Until such time as until Meet together meet
  • 4. CompletenessThe message must bear all the necessary information to bring the response you desire.answer all the questionsgo for extra details if neededCompleteness brings the desired response.
  • 5. Considerationdemands to put oneself in the place of receiver while composing a messageemphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response Consideration means understanding of human nature.
  • NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION Anxious A little concerned Confused curiousDestroyed Set back Stressed busy Lost searching
  • NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
  • GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
  • 6. ConcretenessBeing definite, vivid and specific rather than vague, obscure and generalPutting action into the verbs Concreteness reinforces confidence.
  • 7. Courtesynot only thinking about receiver but also valuing his feelingsusing polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiverbuild goodwill Courtesy strengthen relations.
  • COMMUNICATION PSYCHOLOGY:Understanding human behavior through communication
  • “How can an Englishteacher understand his student through communication?”
  • Need to help others and be creative Need to be “somebody” Need to belong Safety and Security needs Basic Physical needsMASLOW’S HIERARCHY OF HUMAN NEEDS
  • Our needsdetermine our reaction.
  • Walk your talk.
  • Thank you!