Communication

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Communication

  1. 1. ENGLISH 103 Lecture 1
  2. 2. “No man isan island…”
  3. 3. COMMUNICATION• Late 14c , from Old French “comunicacion”• From Latin “communicationem”• From Latin “communicare” which means to share, to divide out , communicate, impart, inform, join, unit e, participate in• From Latin “communis” which means common
  4. 4. COMMUNICATION• Transmission of thoughts from one mind to another• An essential function of civilization• Process of mutual interaction of people through sensory stimuli – anything that brings about a response in the nervous system, the sensory system or the feelings of a person
  5. 5. ORAL COMMUNICATION• Sound representation of a language• Consists of the speaking and listening processes
  6. 6. LANGUAGE• Man’s most effective medium of communication• Allows people to communicate their ideas
  7. 7. PROCESS OF ORAL COMMUNICATION
  8. 8. ELEMENTS OF COMMUNICATION• Sender• message• Receiver• feedback
  9. 9. PROBLEMS RELATEDTO COMMUNICATION
  10. 10. Wrong words
  11. 11. BAD Interpersonal relationships
  12. 12. LOW Self-esteem
  13. 13. Misconception of messages
  14. 14. Loss of words
  15. 15. Limited ideas
  16. 16. Family problems
  17. 17. Analysis of issues
  18. 18. Angry “Boss”
  19. 19. Professional failure
  20. 20. Correctness Courtesy ClarityConcreteness Conciseness Consideration Completeness
  21. 21. 1. CorrectnessUse the right level of languageCorrect use of grammar, spelling and punctuationAccuracy in stating facts and figures Correctness in message helps in building confidence.
  22. 22. 2. Claritydemands the use of simple language and easy sentence structure in composing the message Clarity makes comprehension easier.
  23. 23. 3. Concisenesssaves time of both the sender and the receivercan be achieved by avoiding wordy expressions and repetitionUsing brief and to the point sentences Conciseness saves time.
  24. 24. WORDY CONCISEDue to the fact that because In due course soon At this time now Few in number few On a weekly basis weeklyIn spite of the fact that although Until such time as until Meet together meet
  25. 25. 4. CompletenessThe message must bear all the necessary information to bring the response you desire.answer all the questionsgo for extra details if neededCompleteness brings the desired response.
  26. 26. 5. Considerationdemands to put oneself in the place of receiver while composing a messageemphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response Consideration means understanding of human nature.
  27. 27. NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION Anxious A little concerned Confused curiousDestroyed Set back Stressed busy Lost searching
  28. 28. NEGATIVE TRANSFORMS INTO EMOTION/EXPRESSION I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
  29. 29. GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
  30. 30. 6. ConcretenessBeing definite, vivid and specific rather than vague, obscure and generalPutting action into the verbs Concreteness reinforces confidence.
  31. 31. 7. Courtesynot only thinking about receiver but also valuing his feelingsusing polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiverbuild goodwill Courtesy strengthen relations.
  32. 32. COMMUNICATION PSYCHOLOGY:Understanding human behavior through communication
  33. 33. Than kyou!

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