Business communication
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Business communication

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    Business communication Business communication Presentation Transcript

    • BUSINESS COMMUNICATION
    • Business Communication
    • Process of Communication
    • Business Communication is…
      • any communication used to promote a product, service, or organization
    • Skills involved in Business
    • Communication is…
      • The exchange of messages between and among human beings
      • Transfer of knowledge or information from one to another
    •  
    •  
    • Good Communication is Good Business
    • WHY IS GOOD BUSINESS COMMUNICATION NECESSARY?
    •  
    •  
    • 1. Correctness
        • Use the right level of language
        • Correct use of grammar, spelling and punctuation
        • Accuracy in stating facts and figures
      • Correctness  in message helps in building confidence.
    • 2. Clarity
      • demands the use of simple language  and easy sentence structure in composing the message
      • Clarity  makes comprehension easier.
    • 3. Conciseness
      • saves time of both the sender and the receiver
      • can be achieved by avoiding wordy expressions and repetition
      • Using brief and to the point sentences
      • Conciseness  saves time.
    • WORDY CONCISE Due to the fact that because In due course soon At this time now Few in number few On a weekly basis weekly In spite of the fact that although Until such time as until Meet together meet
    • 4. Completeness
      • The message must bear all the necessary information to bring the response you desire.
      • answer all the questions
      • go for extra details if needed
      • Completeness brings the desired response.
    • 5. Consideration
      • demands to put oneself in the place of receiver  while composing a message
      • Focus on “you” instead of “I” or “we”
      • emphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response
      • Consideration  means understanding of human nature.
    • NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO Anxious A little concerned Confused curious Destroyed Set back Stressed busy Lost searching
    • NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
    • GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
    • 6. Concreteness
      • Being definite, vivid and specific rather than vague, obscure and general
      • Putting action into the verbs
      • Concreteness  reinforces confidence.
    • 7. Courtesy
      • not only thinking about receiver but also valuing his feelings
      • using polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiver
      • build goodwill
      • Courtesy  strengthen relations.
    • COMMUNICATION PSYCHOLOGY: Understanding human behavior through communication
    • MASLOW’S HIERARCHY OF HUMAN NEEDS
    • Our needs determine our reaction.
    • NONVERBAL COMMUNICATION
    •  
    •  
    • Nonverbal Communication is…
      • when we communicate in ways other than using the spoken word
    •  
    • Key Elements
    • APPLYING PSYCHOLOGY TO HUMAN RELATIONS
      • Promoting goodwill
      • Customer goodwill
    • ESSENTIALS OF GOODWILL
      • Be courteous.
      • Be pleasant and cordial.
      • Use the customer’s name.
      • Listen attentively.
      • Give prompt service.
      • Vendor goodwill
      • Coworker goodwill
      • Credibility and goodwill
    • IMPROVING HUMAN RELATIONS
      • Seven Habits of Highly effective People
      • Leadership Training
      • Outings and Team-building activities
    • The 7 Habits of Highly Effective People By: Stephen R. Covey
      • Private Victory
      • Be Proactive
      • Begin with  the End in Mind
      • Put First Things First
      • Public Victory
      • Think Win / Win
      • Seek First to Understand, Then to Be Understood
      • Synergize
      • Renewal
      • Sharpen the Saw
      The 7 Habits of Highly Ineffective People By: John   R. Covey. Adapted.
      • Private Failure
      • Be reactive: doubt yourself and blame others
      • Work without any clear end in mind
      • Do the urgent things first
      • Public Failure
      • Think  win / lose
      • Seek first to be understood
      • If you can't win, compromise
      • Staying Down
      • Fear change and put off improvement
    •  
    • Thank you!