Business communication

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  • 1. BUSINESS COMMUNICATION
  • 2. Business Communication
  • 3. Process of Communication
  • 4. Business Communication is…
    • any communication used to promote a product, service, or organization
  • 5. Skills involved in Business
  • 6. Communication is…
    • The exchange of messages between and among human beings
    • Transfer of knowledge or information from one to another
  • 7.  
  • 8.  
  • 9. Good Communication is Good Business
  • 10. WHY IS GOOD BUSINESS COMMUNICATION NECESSARY?
  • 11.  
  • 12.  
  • 13. 1. Correctness
      • Use the right level of language
      • Correct use of grammar, spelling and punctuation
      • Accuracy in stating facts and figures
    • Correctness  in message helps in building confidence.
  • 14. 2. Clarity
    • demands the use of simple language  and easy sentence structure in composing the message
    • Clarity  makes comprehension easier.
  • 15. 3. Conciseness
    • saves time of both the sender and the receiver
    • can be achieved by avoiding wordy expressions and repetition
    • Using brief and to the point sentences
    • Conciseness  saves time.
  • 16. WORDY CONCISE Due to the fact that because In due course soon At this time now Few in number few On a weekly basis weekly In spite of the fact that although Until such time as until Meet together meet
  • 17. 4. Completeness
    • The message must bear all the necessary information to bring the response you desire.
    • answer all the questions
    • go for extra details if needed
    • Completeness brings the desired response.
  • 18. 5. Consideration
    • demands to put oneself in the place of receiver  while composing a message
    • Focus on “you” instead of “I” or “we”
    • emphasizes positive pleasant facts, visualizing reader’s problems, desires, emotions and his response
    • Consideration  means understanding of human nature.
  • 19. NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO Anxious A little concerned Confused curious Destroyed Set back Stressed busy Lost searching
  • 20. NEGATIVE EMOTION/ EXPRESSION TRANSFORMS INTO I hate I prefer Insulted misunderstood Painful uncomfortable Disgusted surprised Failure learning
  • 21. GOOD WORD GREAT WORD Attractive gorgeous Fortunate blessed Smart gifted Curious fascinated Confident unstoppable
  • 22. 6. Concreteness
    • Being definite, vivid and specific rather than vague, obscure and general
    • Putting action into the verbs
    • Concreteness  reinforces confidence.
  • 23. 7. Courtesy
    • not only thinking about receiver but also valuing his feelings
    • using polite words and gestures, being appreciative, thoughtful, tactful, and showing respect to the receiver
    • build goodwill
    • Courtesy  strengthen relations.
  • 24. COMMUNICATION PSYCHOLOGY: Understanding human behavior through communication
  • 25. MASLOW’S HIERARCHY OF HUMAN NEEDS
  • 26. Our needs determine our reaction.
  • 27. NONVERBAL COMMUNICATION
  • 28.  
  • 29.  
  • 30. Nonverbal Communication is…
    • when we communicate in ways other than using the spoken word
  • 31.  
  • 32. Key Elements
  • 33. APPLYING PSYCHOLOGY TO HUMAN RELATIONS
    • Promoting goodwill
    • Customer goodwill
  • 34. ESSENTIALS OF GOODWILL
    • Be courteous.
    • Be pleasant and cordial.
    • Use the customer’s name.
    • Listen attentively.
    • Give prompt service.
    • Vendor goodwill
    • Coworker goodwill
    • Credibility and goodwill
  • 35. IMPROVING HUMAN RELATIONS
    • Seven Habits of Highly effective People
    • Leadership Training
    • Outings and Team-building activities
  • 36. The 7 Habits of Highly Effective People By: Stephen R. Covey
    • Private Victory
    • Be Proactive
    • Begin with  the End in Mind
    • Put First Things First
    • Public Victory
    • Think Win / Win
    • Seek First to Understand, Then to Be Understood
    • Synergize
    • Renewal
    • Sharpen the Saw
    The 7 Habits of Highly Ineffective People By: John   R. Covey. Adapted.
    • Private Failure
    • Be reactive: doubt yourself and blame others
    • Work without any clear end in mind
    • Do the urgent things first
    • Public Failure
    • Think  win / lose
    • Seek first to be understood
    • If you can't win, compromise
    • Staying Down
    • Fear change and put off improvement
  • 37.  
  • 38. Thank you!