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PSS Implementation Support

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Passenger Service System Implementation Support.

Passenger Service System Implementation Support.

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  • 1. Strategy
    Planning
    VENDOR
    Passenger Service System Implementation Support.
    BusinessCAse
    Training
    PROCESS
    Implemen-tation
    Support
    Want to strike a new course towards efficiency, customer service and revenue? We will help you to change for it!
    Our experienced team supports your changes to reach the defined strategy in all areas of your business – IT, Revenue & Network Management, Sales and Finance
  • 2. Every change in your company requires a
    completed set of tasks.
    Awareness
    • Sales channel variations
    • 3. Availability management
    • 4. Ground Operations Support
    • 5. Alliance support
    Business decision
    • Airline strategy
    • 6. Factors for decision
    • 7. Business Case
    Operation
    • Standard governance
    • 8. Standard maintenance
    • 9. Refresher Training
    Requirements analysis
    • BPM / BPR activities
    • 10. Procedures analysis
    • 11. Requirements list
    • 12. RFI Process
    Operation
    Setup
    Post cutover
    • Procedures adjustment
    • 13. Configuration adjustment
    • 14. Access rights adjustment
    Implementation
    Project Management
    (PRINCE2®)
    Tendering
    Cutover
    RFP Process
    • Evaluation of provider
    • 15. Benchmarking
    • 16. Negotiation
    • 17. Detailing business case
    Cutover
    • Cutover support
    • 18. Field support
    • 19. Provider support
    • 20. Escalation strategy
    Project Management
    • Project Management
    • 21. Compliance
    • 22. Risk Management
    Planning
    Business decision
    • Cost / Value Model
    • 23. Decision about provider
    • 24. GAP cost evaluation
    Implementaion
    BPM / BPR
    • Adaption of processes to fit new system
    • 31. Change organisation
    • 32. Access structure
    • 33. Optimization
    Implementation Preparation
    • GAP Planning
    • 34. Migratoin Planning
    • 35. Training Planning
    • 36. Preconfiguration
    Pre-Planning
    • Questionnaires
    • 37. Strategy development (migration, test, fallback, trainning, etc.)
    • 38. Governance / IT model
    16.10.2010
    Passenger Service System Implementation Support.
  • 39. 10/16/2010
    Executing the cycle creates tasks and issues in four areas which have to be managed properly.
    Process
    Organization
    Defining new processes with regard to new requirements and possibilities.
    Preparing the organization for changing tasks, requirements and responsibilities.
    IT
    People
    Changing the systems in a smooth way without affecting the daily operation.
    Informing and training of staff according to changing processes, organization and IT.
    A successful change with sustainable results requires a holistic approach.
  • 40. 16.10.2010
    Our team is able to support every area of the change process.
    Definition and execution of a Business process re-engineering. Either for a Business Unit or the whole organization.
    Definition and execution of the required organizational changes for the implemen-tation of your strategy.
    Recruitment, selection and training of appropriate staff. Build and execute corporate communications strategy.
    Definition of requirements for evaluation and implementation. Roll-out of system changes.
    Tailor-made standard system to your corporate needs.
  • 41. The steps towards your individual support package.
    Decision
    You can decide to assign the whole process, single roles, or single packages to our experts – just as required in your situation.
    3
    Individualization
    Based on the analysis results we tailor our service packages according to your situation and needs.
    2
    Situation Analysis
    Together with your experts we analyze your current situation and your needs in the different areas.
    1
    16.10.2010
    Passenger Service System Implementation Support.
  • 42. Our team of experts.Full set of competencies in the airline business.
    JörgKunze
    Training, Strategy, Interim Management, Coaching, Project Management, Process Management
    Reservation &Ticketing, Ground operations,
    Inventory, Sales
    Jörg Kunze
    Simon Baker
    Strategic & Interim Management, Coaching, Project Management, Process management
    Reservation & Ticketing, Inventory, Sales, Airport Operations (air- & landside)
    Simon Baker
    Christian Lambertus
    Project Management, Process Management
    Revenue and Network Management, Scheduling, Operations Control, Ground Operations, Airport Operations (air- and landside), Inventory, ATC
    Christian Lambertus
    Benjamin Walther
    Project management, Process Management, IT Governance, Software Development
    Operations & Crew Control, Airport Operations, Reservation & Ticketing, Scheduling
    Benjamin Walther
    16.10.2010
    Passenger Service System Implementation Support.
  • 43. Your benefits with our team.Your benefit on the way to the new course.
    Your Benefits
    • Vendor independent
    • 44. Experienced in the business processes of an airline
    • 45. Experienced on IT level and different infrastructure schemes
    • 46. Experienced in different standard software solutions
    • 47. Experienced in industry common use, best and special practice
    • 48. Experienced in customer services
    Operational practice
    Experience
    Hands on involvement
    Independence
    Methodology
    Consulting Know-How
    16.10.2010
    Passenger Service System Implementation Support.
  • 49. JörgKunze
    Director Strategy & Planning
    Benjamin Walther
    Managing Partner
    T +49 (0)170 354 365 8
    bwalther@aviationexperts.de
    www.aviationexperts.de
    T +49 (0)170 854 23 67
    jkunze@aviationexperts.de
    www.aviationexperts.de
    Your Contacts
    16.10.2010
    Passenger Service System Implementation Support.