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"Overview of GBN and Benchmarking" by Dr. Robin Mann

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Presentation on "Overview of GBN and Benchmarking" by "Dr. Robin Mann" during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana …

Presentation on "Overview of GBN and Benchmarking" by "Dr. Robin Mann" during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai

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  • 1. Dr Robin Mann Chairman
  • 2. Through Benchmarking Rank Xeroxmoved from a “Crisis” point to “World-class” in 8 years 8. World class 7. Best in country 6. Best in industry in country 5. Very good – one of the best in the industry 4. Good – above average in industry 3. Average – average in industry 2. Poor – has problems and is losing money 1. Loser – has major problems, in or near bankruptcy
  • 3. Singapore has benchmarked its performance internationallyand actively learnt from higher performing countries
  • 4. Singapore has one of the lowest homicide rates per 100,000 inhabitants
  • 5. Singapore is No.8 in the World for Digital Economies 70 countries assessed, Economist Intelligence Unit, 2010
  • 6. Singapore is No.3 in the World for Innovation as assessedby INSEAD or No.1 as assessed by Boston Consulting. 125 countries assessed, INSEAD Global Innovation Index 2011
  • 7. UAE is 34th in the world for Innovation 125 countries assessed, INSEAD Global Innovation Index 2011
  • 8. UAE is no.5 in the world for Innovation Linkages 125 countries assessed, INSEAD Global Innovation Index 2011
  • 9. UAE is no. 14 in the world for Creative Outputs 125 countries assessed, INSEAD Global Innovation Index 2011
  • 10. UAE is No.25 in the World for Global Competitiveness 2010 GCI 2010 GCI Country ranking score Qatar 17 5.1 Saudi Arabia 21 4.95 United Arab Emirates 25 4.89 Oman 34 4.61 Kuwait 35 4.59 Bahrain 37 4.54
  • 11. UAE needs to learn from the best for Reading, Mathematicsand Science Ranking of Middle East Countries in Comparison to 65 Participating Countries for Competency Scores Reading Mathematics Science Israel – 20 Dubai (UAE) - 37 Dubai (UAE) - 32 Dubai (UAE) – 28 Israel – 38 Israel – 39 Turkey – 45 Turkey – 41 Qatar – 46 Qatar – 47 Qatar – 48 Turkey – 47 Jordan – 60 Jordan – 61 Jordan – 53 Tunisia – 61 Tunisia – 62 Tunisia – 60 OECD, PISA 2009 database
  • 12. All countries need to grow their percentage of “toptalent” – how can this be achieved? (top talent = level 5-6)Shanghai, 14.6% Science onlySingapore, 12.3% Reading & 1.2% Reading only science 0.8% 1.6% Dubai, 2.3% Reading, Maths & mathematics science 2.5% and science 4.1% in Reading & OECD maths 1.2% Mathematics only 5.0% OECD, PISA 2009 database
  • 13. There will be more benchmarking of public services between countries OntarioMunicipality Service Standards
  • 14. Benchmarking helps you to seethe Roadmap to success... Are you determined to follow it?
  • 15. Benchmarking helps organisations and countries to identify and reach their potentialThe Global Benchmarking Network (GBN) is a global network of benchmarking centres that help organisations to identify and reach their potential.
  • 16. GBN Membership:29 Members from more than 20 countries1. Australia 10. Hungary 20. Saudi Arabia2. Bahrain 11. India 21. Sweden3. Canada 12. Iran 22. Switzerland4. Chile 13. Ireland 23. Taiwan5. China 14. Kuwait 24. United Arab Emirates (Ajman)6. Czech Republic 15. Malaysia 25. United Arab Emirates (DQG)7. Germany (DGQ-BP) 16. Mauritius 26. United Arab Emirates (ADICOE)8. Germany (ICB) 17. New Zealand 27. United Kingdom (BCS)9. Germany (LEXTA) 18. Romania 28. United Kingdom (Winning Moves) 19. Russia 29. USA
  • 17. Membership Structure 2011 National Quality Associations Bahrain BQSGovernment Bodies Canada NQIUnited Arab Emirates (Ajman) RCA Czech Republic CSQMalaysia MPC United Arab Emirates (Dubai) DQGMauritius NPCC Hungary HAE Ireland EIQA Russia BE/ROQ 9 Sweden SIQ 3 Taiwan CPCConsultantsAustralia BMPGermany LEXTA 11 6India BPC Research Institutes / UniversitiesIran IPCKuwait GLC Germany ICBSaudi Arabia BMKSA New Zealand COERUnited Kingdom BCS Romania ARoBUnited Kingdom WM Switzerland TECTEMUSA BPI United Arab Emirates (Abu Dhabi) ADICOEChile BEC China BRCSSGermany DGQ-BP
  • 18. What we do..International benchmarkingprojectsBenchmarkingRoadshows
  • 19. What we do.. Benchmarking Awards to begin in 2012 Trial of the award process in India
  • 20. www.globalbenchmarking.org
  • 21. And the GBN has anAnnual Benchmarking Conference!! from kuwait to Dubai, March 2012
  • 22. to Auckland, New Zealand, 5- 7 December 2012 www.worldbusinesscapabilitycongress.com
  • 23. What is benchmarking? Benchmarking is learningfrom the experience of others
  • 24. Informal benchmarking is the mostcommon type of benchmarkinglearning from experts or colleagues learning by networking learning from websites & reading
  • 25. There are two types of formalbenchmarkingPerformance Benchmarking Best Practice Benchmarking
  • 26. What is Performance Benchmarking? “The comparison of performance data that has been obtained from studying similar processes or activities”. It is useful for identifying strengths and opportunities for improvement.
  • 27. Performance benchmarking is used for comparing financial and non-financial performanceFinancial measures:Expenditure, cost of labour, cost of buildings/equipment,cost of energy use, adherence to budget, cash flow,revenue collected.Non-financial measures:Absenteeism, staff turnover, % of admin staff to front-linestaff, budget processing time, complaints, environmentalimpact, call centre performance.
  • 28. What is Best Practice Benchmarking? “the comparison of performance data that has been obtained from studying similar processes or activities and identifying, adapting, and implementing the practices that produced the best performance results”. It is useful for “learning from the experience of others” and achieving breakthrough improvements in performance.
  • 29. Best Practice Benchmarking is the mostpowerful type of benchmarking
  • 30. Tell me I may forget Show me I may rememberInvolve me and I will understand
  • 31. Use all types of benchmarking to achievebusiness excellence for everyone, use for all processes Informal Benchmarking only do if you are going to act on the data, use for many processes if data is readily availablePerformance Benchmarking use for key opportunities for improvementBest Practice Benchmarking
  • 32. Benchmarking is an essential tool fortoday’s and tomorrow’s world…. Become a Falcon not an Ostrich! Dr Robin Mann, R.S.Mann@massey.ac.nz www.coer.org.nz,