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Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East by Dr. Abdel Rahim Jallad
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Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East by Dr. Abdel Rahim Jallad

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Presentation on ""Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East" by Dr. Abdel Rahim Jallad during the 6th International Benchmarking …

Presentation on ""Business Innovation: The Importance of Benchmarking and Intellectual Capital Management in the Middle East" by Dr. Abdel Rahim Jallad during the 6th International Benchmarking Conference organzied by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai

Published in: Education, Business, Technology

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  • 1. Effectiveness of Benchmarkingtowards Achieving SustainableExcellence By: Abdel Rahim Jallad, Ph.D. CEO - The Excellencors 6 March 2012 ARJ - 1
  • 2. Presentation Outline• Benchmarking• Types of Business Excellence Benchmarking• Benchmarking for Excellence• Benchmarking for Sustainable Excellence• EFQM Benchmarking Methodology• Determining Benchmarking Fields / Subjects• Determining Benchmarking Partner Organizations• Effectiveness of Benchmarking ARJ - 2
  • 3. Benchmarking
  • 4. Types of Business Excellence Benchmarking Informal Formal Performance Practices• Case (Results) Studies Where are we? How To Get there? Where to Go ?• Discussions• Attending - Excellent Seminars - Excellent Organizations• Internet Organizations - Core / Non-• Articles - Core Business Core Business ARJ - 4
  • 5. Best Practices? Best Results@ Best / Superior Organizations & Adapted to Best Fit ARJ - 5
  • 6. Benchmarking for Excellence Best Practices Innovation Benchmarking ARJ - 6
  • 7. Benchmarking for Sustainable Excellence Sustainable Quality Excellence Excellence TQM Control • Good • Outstanding Performance • Very Good • Best • Experience • Self • Benchmarking • Creativity & Learning Innovation • Base Line • Continuous Improvement • Competitive • Future Based Based Based • License to • Leadership Practice • License to • License to Assurance Compete Lead 7 ARJ
  • 8. The EFQM Benchmarking Methodology - (APQC) Phase 1 – Plan Phase 2 – Collect  Conduct secondary research Develop a process model for the organization  Identify potential partners Decide which process to benchmark Form the benchmarking team  Select Partners Analyse the process and decide what to benchmark  Develop questionnaires Collect Develop project plan required data Phase 4 – Adapt Phase 3 – Analyse Implement the improvement plan  Analyse Benchmarking Results Activly monitor & manage  Determine Current Performance implementation gaps Recalibrate  Establish why these Performance Plan for continuous improvement gaps exit Hold a project close out review  Develop improvement plans
  • 9. Determining Benchmarking Fields Results of Self Assessments Results of External Assessments Strategic Orientation Competition New Technologies Paramount Stakeholders’ Expectations ARJ - 9
  • 10. Determining Benchmarking Subjects Approaches/ Practices/ Methodologies Results - Target Setting Results Comparisons Processes/ Procedures Services/ Products ARJ - 10
  • 11. Types of Benchmarking Partners Internal : Large Organizations Competitors : Requires 3rd Party Functional : Similar Function Activity Generic : Supporting Common Activities (HR, IT, ..) ARJ - 11
  • 12. Determining Benchmarking Partner Organizations Conduct Secondary / Primary Research: Consider Key Business Factors Organization Environmental set up Core Business vs. Non-core Business Industry-Business Leaders Award Winners – The Stars Poll/ Surveys Results ARJ - 12
  • 13. Determining Benchmarking Partner OrganizationsConsider EFQM Benchmarking Code of Conduct , includingPrinciples of:Preparation, Contact, Exchange, Confidentiality, Use, Legality,Completion, Understanding and Agreements, Competition. ARJ - 13
  • 14. Effectiveness of Benchmarking Analyze and Plan lessons learned Customize / Adapt to match environment Test Acceptance Organize Resources Assign Responsibilities Implement as fast as appropriate Assess & Refine Create & Innovate ARJ - 14
  • 15. Do Not:- Tourism Benchmark.- Copy Benchmarking.- Immediately Implement.- Keep your Benchmarking partner at risk or loss, and answer; What’s in it for me? ARJ - 15
  • 16. ً‫ﺷﻜﺮا‬Thank You By: Abdel Rahim Jallad, Ph.D. CEO - The Excellencors ARJ - 16