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"People Encouragement and Motivation- Al Forsan System in SCA' by Ali Fadhlani
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"People Encouragement and Motivation- Al Forsan System in SCA' by Ali Fadhlani


Presentation on "People Encouragement and Motivation- Al Forsan System in SCA" by Ali Fadhlani during 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at …

Presentation on "People Encouragement and Motivation- Al Forsan System in SCA" by Ali Fadhlani during 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai

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  • 1. AL FORSAN Employee Recognition Program Ali Redha FadhlaniHead of Organizational Excellence department 4/3/2012 1
  • 2. AgendaAbout SCAWhy Employee Recognition Program?SCA Management requirementsAL FORSAN Program 2
  • 3. Securities and Commodities AuthoritySecurities and Commodities Authority was established in 2000to supervise and monitor stock markets in UAE.The Vision: Leadership in developing the capital market andcontributing to national economy growth.The Mission: To protect investors and enhance the principlesof sound and fair practices, and to improve the efficiency ofUAE capital markets through the development of thenecessary legislations, the enhancement of supervisoryregulations and the development of investment and legalawareness. 3
  • 4. Strategic Objectives Developing a supervisory system of work at the SCA in accordance with the best international practices. Developing legislations that regulate business activities in the UAE capital markets. Excellence and creativity in providing services to all parties in the capital markets. Developing and providing the central/non-central administrative services with utmost transparency and efficiency.4/3/2012 ‫وﺣدة ﻣﺗﺎﺑﻌﺔ اﻹﺳﺗراﺗﯾﺟﯾﺔ وﺗطوﯾر اﻷداء‬ 4
  • 5. Excellence @ SCA• Emirates Government Excellence Award: Best Entity Award 2010 (Below 900 employees) Best Entity for Performance Monitoring 2010 5
  • 6. Why Employee RecognitionEnhanced performance & productivityIncrease loyalty and feeling of belonging to the organizationCreate positive work environmentRecognize desired behaviors & Develop Employees 6
  • 7. Link to EFQM Excellence Model® ENABLERS RESULTS People People Results Processes, Customer KeyLeadership Strategy Products & Results Results Services Partnership Society & Resources Results LEARNING, CREATIVITY & INNOVATION 7
  • 8. Link to EFQM Excellence Model® 1d: Leaders 3a:People plans reinforce a culture support the org. of excellence with Strategy org. people 3b:Peoples knowledge and capabilities are developed People People 3c: People are aligned, Results involved and empowered 3d: People 3e: People are communicate rewarded, effectively recognised and throughout the org. cared for 8
  • 9. Employee Satisfaction Survey Employee Satisfaction on recognition 80.2% 81.0% 80.0% 79.0% 78.0% 76.1% 77.0% 76.0% 75.0% 74.0% 2009 2010 9
  • 10. Management RequirementsApproach should include all employees with focus on lowergrades.Approach should be transparent and creates competition allover the year.Approach should have clear criteria.Approach should allow recognition of employees differentpositive initiatives.Approach should involve VPs and department heads. 1 0
  • 11. 1 1
  • 12. Rewarded CategoriesEmirates Government Excellence ProgramEmployee of DepartmentEmployee of DivisionExcellence EchoThe Fares (The Knight)Best DepartmentLong Service AwardBest TeamUnknown Soldier 1 2
  • 13. 1 3
  • 14. Employee of DivisionEmployee of the department (20 points)Suggestion (As per the suggestion committee evaluation)A year in service (10 points on 31st December)Support to others (Points granted by department heads)Annual Appraisal Good 15 points Very Good 25 points Excellent 35 points 1 4
  • 15. SuggestionsThe Suggestion Committee at SCA evaluates each suggestionon following criteria on scale of 1-5: Services Improvement Amount saved Improvement of customer satisfaction Improvement of employee satisfaction Social or Global impact 1 5
  • 16. SuggestionsPoints awarded as follow Total score Points Awarded From To 0 5 5 Points 5 10 10 Points 10 15 15 Points 15 20 20 Points 20 25 25 Points 1 6
  • 17. Support to othersEach department head has 25 points on monthly basis thatcan be awarded to employees out of his divisionEach VP has 30 points every six months that can be awardedto employees out of his division 1 7
  • 18. Electronic System 1 8
  • 19. Support to other 1 9
  • 20. Support to other 2 0
  • 21. Rewarding Employees 2 1
  • 22. Employee Satisfaction Survey Employee Satisfaction on recognition 88.0% 87.7% 86.0% 84.0% 82.0% 80.2% 80.0% 78.0% 76.1% 76.0% 74.0% 72.0% 70.0% 2009 2010 20114/3/2012 ‫وﺣدة ﻣﺗﺎﺑﻌﺔ اﻹﺳﺗراﺗﯾﺟﯾﺔ وﺗطوﯾر اﻷداء‬ 22
  • 23. In Road of Excellence, There is no finish line Mohammed Bin Rashid Al Maktoom4/3/2012 ‫وﺣدة ﻣﺗﺎﺑﻌﺔ اﻹﺳﺗراﺗﯾﺟﯾﺔ وﺗطوﯾر اﻷداء‬ 23