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SMEs & Informal WorkplaceLearning in Canada
Outcomes & Results • New insight about workplace informal learning as   well as new evidence of its growing importance. • ...
QuestionAs a PLAR expert, is it important for you tounderstand the factors that influence why and howbusinesses decide to ...
RESEARCHby the Centre for Workplace Skills                Work-related Informal Learning:                Research and Prac...
RESEARCH (coming soon)by the Centre for Workplace Skills   Effective Practices in Worker Adjustment   Ingenia Consulting  ...
THE CENTRE FOR WORKPLACE SKILLSHow can our knowledge of effective workplace skillsdevelopment practices help prepare us fo...
WHY FOCUS ON SMEs?SMEs• Make up the majority of companies in Canada• Under 50 employees account for almost half of employm...
INFORMAL LEARNING                    8
The Learning Continuum       INFORMAL                              FORMALPROCESS How learning is supported, controlled and...
Case StudiesNURSES IN A MANAGED CARE ENVIRONMENTWOMEN IN THE IT SECTORKNOWLEDGE WORKERS IN THE PHARMACEUTICAL SECTORSCHOOL...
Informal Learning & SMEs• SMEs are reliant on informal learning• They get better outcomes from informal  learning• “Growth...
Informal Learning: New DevelopmentsGrowth of social learning activitiesOnline LearningKnowledge Intensive Service Activity...
Investing in Skills:Effective Work-related Learning in SMEsThe research focused on 4 key questions:Why do SMEs invest in w...
Why do SMEs invest in work-relatedlearning?   Enhancing employee competencies   Supporting organizational change   Achievi...
What barriers and challenges exist?   Overcoming essential skills issues   Accessing required resources (money,   time, kn...
What are the keys to success?   Assessing the needs and desired outcomes   Aligning learning needs and business needs   Cu...
How do SMEs measure the impact of work-related learning?   Usually informal, anecdotal measures   - enhanced productivity,...
CWS Best Practices Database                       www.workplaceskills.ca                                                18
Where can I learn more? Visit our website workplaceskills.ca Download our reports Search our Best Practices Database Atten...
Contact us…Alex Stephens                        Alison CunninghamExecutive Coordinator                Business Liaisona.st...
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Capla 2011 11-15-stephens

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Delivered at CAPLA`s November 2011 by Alex Stephens.

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Transcript of "Capla 2011 11-15-stephens"

  1. 1. SMEs & Informal WorkplaceLearning in Canada
  2. 2. Outcomes & Results • New insight about workplace informal learning as well as new evidence of its growing importance. • New information about workplace training in small and medium sized enterprises (SMEs) • Understanding of factors affecting PLAR practitioners interested in making inroads into the workplace. 2
  3. 3. QuestionAs a PLAR expert, is it important for you tounderstand the factors that influence why and howbusinesses decide to invest in workplace learning(“training”)? Why? 3
  4. 4. RESEARCHby the Centre for Workplace Skills Work-related Informal Learning: Research and Practice in the Canadian Context Christine Wihak & Gail Hall, CAPLA Investing in People: Effective Work-related Learning in SMEs The Conference Board of Canada www.workplaceskills.ca 4
  5. 5. RESEARCH (coming soon)by the Centre for Workplace Skills Effective Practices in Worker Adjustment Ingenia Consulting Making The Connection: Effective ways to link training needs to organizational goals Centre for Learning Impact Labour-led Workplace Learning Practices: Exemplary Practice from Canada and Abroad Labour Education Centre www.workplaceskills.ca 5
  6. 6. THE CENTRE FOR WORKPLACE SKILLSHow can our knowledge of effective workplace skillsdevelopment practices help prepare us for a highly adaptableeconomy in which:businesses can adapt efficiently to new technologies, markets andcompetitive challenges through better management anddevelopment of their workforces’ skills, andworkers, regardless of gender, ancestry, geographic location, are ableto develop strong basic skills, highly portable qualifications, andincreased employability that can help them weather difficult times inthe job market and seize opportunities in growth sectors, newoccupations, etc.? 6
  7. 7. WHY FOCUS ON SMEs?SMEs• Make up the majority of companies in Canada• Under 50 employees account for almost half of employment• Account for most most employment growth.But…• They do not train as much as larger businesses• Face proportionately higher costs.• Are more exposed to problems with skills shortages, retention, adopting new technology.• More likely to be focused on short-term survival. 7
  8. 8. INFORMAL LEARNING 8
  9. 9. The Learning Continuum INFORMAL FORMALPROCESS How learning is supported, controlled and assessedLOCATION & SETTING: whether the environment is designed forlearning, production, socializing, etc.PURPOSE: whether learning is a primary or secondary focus ofactivity, and whether it is controlled by the learner or an externalauthorityCONTENT: whether learning outcomes are involve abstractknowledge and advanced technical skill or development ofeveryday, practical skills H. Colley et al, 2003 9
  10. 10. Case StudiesNURSES IN A MANAGED CARE ENVIRONMENTWOMEN IN THE IT SECTORKNOWLEDGE WORKERS IN THE PHARMACEUTICAL SECTORSCHOOL-TO-WORK TRANSITION IN THE HELPING PROFESSIONS…. 10
  11. 11. Informal Learning & SMEs• SMEs are reliant on informal learning• They get better outcomes from informal learning• “Growth potential” SMEs see productivity enhancements through informal learning 11
  12. 12. Informal Learning: New DevelopmentsGrowth of social learning activitiesOnline LearningKnowledge Intensive Service Activity (KISA) (recent OECD research) 12
  13. 13. Investing in Skills:Effective Work-related Learning in SMEsThe research focused on 4 key questions:Why do SMEs invest in work-related learning?What challenges and barriers exist?What are the keys to success?How do SMEs measure the impact of theirlearning programs? 13
  14. 14. Why do SMEs invest in work-relatedlearning? Enhancing employee competencies Supporting organizational change Achieving broader human resource objectives 14
  15. 15. What barriers and challenges exist? Overcoming essential skills issues Accessing required resources (money, time, know-how) Engaging leadership and employees 15
  16. 16. What are the keys to success? Assessing the needs and desired outcomes Aligning learning needs and business needs Customized learning Recognizing the achievements of learners Having a ‘learning champion’ Forging strategic partnerships Supporting informal learning 16
  17. 17. How do SMEs measure the impact of work-related learning? Usually informal, anecdotal measures - enhanced productivity, employee engagement, employee satisfaction, customer satisfaction 17
  18. 18. CWS Best Practices Database www.workplaceskills.ca 18
  19. 19. Where can I learn more? Visit our website workplaceskills.ca Download our reports Search our Best Practices Database Attend a SMART Session 19
  20. 20. Contact us…Alex Stephens Alison CunninghamExecutive Coordinator Business Liaisona.stephens@workplaceskills.ca a.cunningham@workplaceskills.ca613 241 3222 ext 4244 613 241 3222 ext 4250John Hugh Edwards Kindha GormanLabour Liaison & CLC National Rep. Communications Specialistjhedwards@clc-ctc.ca k.gorman@workplaceskills.ca613 521 3400 ext 417 613 241 3222 ext 2263Claudette RotondoExecutive Assistantc.rotondo@workplaceskills.ca613 241 3222 ext 4240 20
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