UX Cross Training
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UX Cross Training

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I share the background, content, and outcomes of an on-the-job curriculum designed to cross-train product managers in user experience skills and methods.

I share the background, content, and outcomes of an on-the-job curriculum designed to cross-train product managers in user experience skills and methods.

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UX Cross Training UX Cross Training Presentation Transcript

  • UX CrossTraining Derek Poppink Cengage Learning Ignite UX Michigan October 24, 2013
  • The Opportunity  Product Management group reorganized into functional responsibilities  3 Product Managers offered positions as UX Specialists  Decades of domain and organizational knowledge and user orientation, but no formal training
  • The Proposal  12  8   3    Week Training Program Sep – Nov, 2013 Hours Per Week Knowledge Training – Reading, Videos Skills Training – Exercises, Projects Broad Topics UX Fundamentals (3 weeks) UX Lifecycle (5 weeks) UX at Cengage Learning (4 weeks)
  • The Readings  Book  Design of Everyday Things  User  Club Experience Bookshelf ~120 books  Core topics: UX Research & Design  Specialties: Accessibility, Mobile, Globalization  General Interest: Gladwell, Pink, Shirky  Safari Books Online
  • The Videos  Human Computer Interaction Online (Coursera)  https://www.coursera.org/course/hci  User  Interface Engineering Seminars Virtual Seminar Program  http://www.uie.com/events/virtual_seminars/  All You Can Learn  https://aycl.uie.com/
  • Module 1: Needfinding  Skill: Active Listening  Method: Contextual Inquiry  Reading: Observing the User Experience by Mike Kuniavsky  Video: Coursera 2.1 & 2.2   Participant Observation Interviewing
  • Module 2: Principles  Skill: Understanding Research  Method: Heuristic Evaluation  Reading: Designing with the Mind in Mind by Jeff Johnson  Video: Coursera 5.1 – 5.3   Heuristic Evaluation – How and Why? Design Heuristics
  • Module 3: Leadership  Skill: Facilitating  Method: Affinity Mapping  Reading: Rapid Contextual Design by Karen Holtzblatt  Video: Kevin Hoffman (UI 16)  Meeting Design for the Meeting Process
  • Module 4: Stakeholders  Skill: Gamestorming  Method: Stakeholder Interviews  Reading: Gamestorming by Dave Gray  Video: Gamestorming by Dave Gray (UI 15)  Gamestorming
  • Module 5: Planning  Skill: Selecting Methods  Method: Research Plan  Reading: It’s Our Research by Tomer Sharon  Video: Designing with Agile by Anders Ramsay (UIE)
  • Module 6: Users  Skill: User Advocacy  Method: Personas and Scenarios  Reading: Essential Persona Lifecycle by Tamara Adlin  Video: The Secrets to Developing Successful Personas by Tamara Adlin (UI 15)
  • Module 7: Prototyping  Skill: Sketching  Method: Paper Prototyping  Reading: Paper Prototyping by Carolyn Snyder  Video: Coursera 1.2, 3.1, & 3.4    The Power of Prototyping Paper Prototypes and Mockups Faking It: Creating and Comparing Alternatives
  • Module 8: Reporting  Skill: Presenting  Method: Research Report  Reading: Selling Usability by John Rhodes  Video: The Business Case For (and Against) UX by Brandon Schauer (UI 16)
  • Module 9: Agile  Skill: Iterating  Method: Story Mapping  Reading: The Wisdom of Experience by Alan Cooper (slide deck)  Video: Tying Agile and UX Together by Jeff Patton (UIE)
  • Module 10: User Studies  Skill: Designing Tasks/Questions  Method: User Studies  Reading: Rocket Surgery Made Easy  Video: Coursera 9.1, 9.2, & 10.1    Designing Studies You Can Learn From Assign Participants to Conditions In Person Experiments
  • Module 11: Remote  Skill: Recruiting  Method: Software Services  Reading: Remote Research by Nate Bolt  Video: Coursera 10.2  Running web experiments
  • Module 12: Content  Skill: Content Strategy  Method: Interaction Map  Reading: Letting Go of the Words by Ginny Redish  Video: Content Strategy by Kristina Halvorson (UIE)
  • The Results 2 Trained UX Specialists  UX Team & Methods Highlighted at National Product Training Event  Requests to Provide Similar Training Across Company
  • The Retrospective  Practice Trumps Pedagogy  Reading Takes Time  Senior Leadership Approval Matters