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ICTWOR2141A unit of competency

ICTWOR2141A unit of competency

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ICT descriptor ICT descriptor Document Transcript

  • ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010ICTWOR2141A Work effectively in a telecommunications technology teamICTWOR2141A Work effectively in a telecommunications technology teamUnit Descriptor 7KLV XQLW GHVFULEHV WKH SHUIRUPDQFH RXWFRPHV VNLOOV DQG NQRZOHGJH UHTXLUHG WR SHUIRUP LQGLYLGXDO ZRUN DQG ZRUN ZLWK RWKHUV LQ D WHOHFRPPXQLFDWLRQV WHFKQRORJ 1R OLFHQVLQJ OHJLVODWLYH UHJXODWRU RU FHUWLILFDWLRQ UHTXLUHPHQWV DSSO WR WKLV XQLW DW WKH WLPH RI HQGRUVHPHQW EXW XVHUV VKRXOG FRQILUP UHTXLUHPHQWV ZLWK WKH UHOHYDQW IHGHUDO VWDWH RU WHUULWRU DXWKRULWEmployability Skills 7KLV XQLW FRQWDLQV HPSORDELOLW VNLOOVApplication of the Unit 7HFKQLFDO VWDII ZKR ZRUN LQ WHOHFRPPXQLFDWLRQV WHFKQRORJ WHDPV DSSO WKH VNLOOV DQG NQRZOHGJH LQ WKLV XQLW 7KH XVH HQWHUSULVH LQIRUPDWLRQ DQG ZRUN VFKHGXOHV IRU SHUVRQDO GHYHORSPHQW DQG WHDP ZRUNUnit Sector 7HOHFRPPXQLFDWLRQVELEMENT PERFORMANCE CRITERIA 3ODQ VNLOOV GHYHORSPHQW  6HHN DGYLFH RQ IXWXUH FDUHHU GLUHFWLRQV ZLWK appropriate people  ,GHQWLI SRVVLEOH FDUHHU GLUHFWLRQV LQ LQGXVWU RU RUJDQLVDWLRQ IRU SHUVRQDO DGYDQFHPHQW  &RQGXFW VHOI DVVHVVPHQW RI VNLOOV WR LGHQWLI VNLOOV JDS DQG SODQ IRU IXUWKHU VNLOOV GHYHORSPHQW  HWHUPLQH DSSURSULDWH methodsto acquire additional skills  3UHSDUH portfolio of evidence WR VXSSRUW WKH VNLOOV GHYHORSPHQW SODQ 2UJDQLVH SHUVRQDO ZRUN  (QVXUH WKDW work goals and objectives DUH XQGHUVWRRG SULRULWLHV QHJRWLDWHG DQG DJUHHG DFFRUGLQJ WR organisational requirements  $VVHVV DQG prioritise workload WR HQVXUH WDVNV DUH FRPSOHWHG ZLWKLQ LGHQWLILHG WLPHIUDPHV  0RQLWRU DQG DGMXVW SHUVRQDO ZRUN SHUIRUPDQFH WR HQVXUH DFKLHYHPHQW RI WDVNV 3DUWLFLSDWH LQ D WHDP  &RQVXOW WHDP PHPEHUV WR LGHQWLI team purpose, roles, responsibilities, goals, plans and objectives  HYHORS VWUDWHJLHV WR VXSSRUW WKH WHDP DQG VHHN DVVLVWDQFH IURP WHDP PHPEHUV ZKHQ QHFHVVDU WR SUHYHQW FRQIOLFW ZLWKLQ WKH WHDP  *LYH DQG UHFHLYH IHHGEDFN WR DVVLVW LQ PHHWLQJ WHDP DQG RUJDQLVDWLRQ JRDOV  &RPPXQLFDWH unresolved issues WR DSSURSULDWH SHUVRQQHO WR HQVXUH DFWLRQ LV WDNHQ LQ UHVSRQVH WR WKHVH PDWWHUVVolume 2 of 3, Unit 229 of 238 Page 1611 of 1662© Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
  • ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010ICTWOR2141A Work effectively in a telecommunications technology teamREQUIRED SKILLS AND KNOWLEDGE7KLV GHVFULEHV WKH HVVHQWLDO VNLOOV DQG NQRZOHGJH DQG WKHLU OHYHO UHTXLUHG IRU WKLV XQLWRequired skills ‡ FRPPXQLFDWLRQ VNLOOV WR S1 ‡ SDUWLFLSDWH LQ RSHQ DQG FRQVWUXFWLYH GLVFXVVLRQV S2 ‡ ZRUN FROODERUDWLYHO DV SDUW RI D WHDP S3 ‡ OHDUQLQJ VNLOOV WR VWUHWFK ERXQGDULHV RI RZQ NQRZOHGJH DQG VNLOOV ‡ OLWHUDF VNLOOV WR S4 ‡ DFFHVV LQIRUPDWLRQ WR GUDIW D SRUWIROLR RI HYLGHQFH S5 ‡ LGHQWLI FDUHHU RSWLRQV DQG SHUVRQDO ZRUN JRDOV S6 ‡ SODQQLQJ DQG RUJDQLVDWLRQDO VNLOOV WR RUJDQLVH DQG SULRULWLVH ZRUN S7 ‡ SUREOHP VROYLQJ VNLOOV WR VROYH URXWLQH SUREOHPV UHODWHG WR WKH ZRUNSODFH XQGHU GLUHFW VXSHUYLVLRQ S8 ‡ WDVN PDQDJHPHQW VNLOOV WR ZRUN VVWHPDWLFDOO ZLWK UHTXLUHG DWWHQWLRQ WR GHWDLO DQG DGKHUHQFH WR DOO VDIHW UHTXLUHPHQWVRequired knowledge K1 ‡ GLIIHUHQW UROHV WKDW SHRSOH PD SOD ZLWKLQ D WHDP KRZ WKLV LPSDFWV RQ WKH ZD D WHDP ZRUNV DQG ZKDW LW PLJKW DFKLHYH K2 ‡ OHJLVODWLRQ FRGHV RI SUDFWLFH DQG RWKHU IRUPDO DJUHHPHQWV WKDW LPSDFW RQ WKH ZRUN DFWLYLW K3 ‡ RUJDQLVDWLRQDO SROLFLHV SODQV DQG SURFHGXUHV K4 ‡ VNLOOV GHYHORSPHQW LQ FDUHHU SODQQLQJ WHUPV K5 ‡ VRXUFHV RI DGYLFH RQ FDUHHU SODQQLQJ DQG VNLOO GHYHORSPHQW K6 ‡ VSHFLILF RFFXSDWLRQDO KHDOWK DQG VDIHW 2+6
  • UHTXLUHPHQWV UHODWLQJ WR WKH DFWLYLW DQG VLWH FRQGLWLRQV K7 ‡ WSHV RI HYLGHQFH DQG ZDV RI FUHDWLQJ SRUWIROLRV RI HYLGHQFH K8 ‡ WSLFDO LVVXHV DQG FKDOOHQJHV WKDW RFFXU ZKHQ ZRUNLQJ LQ WHDPVRANGE STATEMENT7KH UDQJH VWDWHPHQW UHODWHV WR WKH XQLW RI FRPSHWHQF DV D ZKROH ,W DOORZV IRU GLIIHUHQW ZRUNHQYLURQPHQWV DQG VLWXDWLRQV WKDW PD DIIHFW SHUIRUPDQFH %ROG LWDOLFLVHG ZRUGLQJ LI XVHG LQ WKHSHUIRUPDQFH FULWHULD LV GHWDLOHG EHORZ (VVHQWLDO RSHUDWLQJ FRQGLWLRQV WKDW PD EH SUHVHQW ZLWKWUDLQLQJ DQG DVVHVVPHQW GHSHQGLQJ RQ WKH ZRUN VLWXDWLRQ QHHGV RI WKH FDQGLGDWH DFFHVVLELOLW RI WKHLWHP DQG ORFDO LQGXVWU DQG UHJLRQDO FRQWH[WV
  • PD DOVR EH LQFOXGHGAppropriate people PD ‡ DVVHVVRUVLQFOXGH ‡ FROOHDJXHV ‡ PHQWRUV ‡ VXSHUYLVRUVMethods to acquire ‡ DWWHQGDQFH DW ZRUNVKRS RU GHPRQVWUDWLRQadditional skills PD ‡ IRUPDO FRXUVH SDUWLFLSDWLRQLQFOXGH ‡ RQWKHMRE FRDFKLQJ RU PHQWRULQJ ‡ ZRUN H[SHULHQFHVolume 2 of 3, Unit 229 of 238 Page 1612 of 1662© Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
  • ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010ICTWOR2141A Work effectively in a telecommunications technology teamPortfolio of evidence ‡ types of evidence PD UHODWH WR ‡ DFDGHPLF UHVXOWV LQFOXGLQJ LQIRUPDO VWXGLHV ‡ SHUVRQDO LQWHUHVWV DQG H[SHULHQFHV ‡ SUHYLRXV HPSORPHQW ‡ UHFUHDWLRQDO H[SHULHQFHV ‡ YROXQWHHU ZRUN ‡ ZRUN H[SHULHQFH ‡ SXUSRVH RI HYLGHQFH ‡ DVVHVVPHQW RI FXUUHQW FRPSHWHQFLHV ‡ EXLOGLQJ D SLFWXUH RI SHUVRQDO DWWULEXWHV ‡ GRFXPHQWDWLRQ RI FRPSHWHQFLHV UHOHYDQW WR WKH ZRUNSODFH ‡ LGHQWLILFDWLRQ RI DUHDV IRU IXUWKHU VNLOO GHYHORSPHQW ‡ LGHQWLILFDWLRQ RI VWUHQJWKV DQG ZHDNQHVVHVWork goals and ‡ EXGJHWDU WDUJHWVobjectives PD LQFOXGH ‡ SURGXFWLRQ WDUJHWV ‡ UHSRUWLQJ GHDGOLQHV ‡ VDOHV WDUJHWV ‡ WHDP DQG LQGLYLGXDO OHDUQLQJ JRDOV ‡ WHDP SDUWLFLSDWLRQOrganisational ‡ DFFHVV DQG HTXLW SULQFLSOHV DQG SUDFWLFHrequirements PD ‡ EXVLQHVV DQG SHUIRUPDQFH SODQVLQFOXGH ‡ GHILQHG UHVRXUFH SDUDPHWHUV ‡ HWKLFDO VWDQGDUGV ‡ JRDOV DQG REMHFWLYHV ‡ SODQV VVWHPV DQG SURFHVVHV ‡ OHJDO DQG RUJDQLVDWLRQDO SROLFLHV JXLGHOLQHV DQG UHTXLUHPHQWV ‡ 2+6 SROLFLHV SURFHGXUHV DQG SURJUDPV ‡ TXDOLW DQG FRQWLQXRXV LPSURYHPHQW SURFHVVHV DQG VWDQGDUGV ‡ TXDOLW DVVXUDQFH DQG SURFHGXUHV PDQXDOVPrioritise workload PD ‡ ORJLFDO VHTXHQFLQJ RI VXEWDVNV ZLWKLQ D VLQJOH WDVNLQFOXGH ‡ VHTXHQFLQJ RI ZRUN RYHU SHULRGV IURP VHYHUDO KRXUV WR VHYHUDO GDV ‡ XUJHQW UHTXHVWV DFWHG RQ SURPSWOTeam purpose, roles, ‡ DFWLRQ SODQV EXVLQHVV SODQV DQG RSHUDWLRQDO SODQV OLQNHGresponsibilities, goals, WR VWUDWHJLF SODQVplans and objectives PD ‡ H[SHFWHG RXWFRPHV DQG RXWSXWVLQFOXGH ‡ JRDOV IRU LQGLYLGXDOV DQG WKH ZRUN WHDP ‡ LQGLYLGXDO DQG WHDP SHUIRUPDQFH ‡ 2+6 UHVSRQVLELOLWLHVVolume 2 of 3, Unit 229 of 238 Page 1613 of 1662© Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
  • ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010ICTWOR2141A Work effectively in a telecommunications technology teamUnresolved issues PD ‡ grievances and complaintsLQFOXGH ‡ LVVX es, concerns and tensions ‡ matters affecting workplace relationships and team cohesion ‡ problems related to work roles and responsibilities.EVIDENCE GUIDE7KH HYLGHQFH JXLGH SURYLGHV DGYLFH RQ DVVHVVPHQW DQG PXVW EH UHDG LQ FRQMXQFWLRQ ZLWK WKHSHUIRUPDQFH FULWHULD UHTXLUHG VNLOOV DQG NQRZOHGJH UDQJH VWDWHPHQW DQG WKH $VVHVVPHQW *XLGHOLQHVIRU WKH 7UDLQLQJ 3DFNDJHOverview of assessmentCritical aspects for (YLGHQFH RI WKH DELOLW WRassessment and evidencerequired to demonstrate CA1 ‡ GHYHORS D FDUHHU SRUWIROLR RU VLPLODU LQIRUPDWLRQcompetency in this unit CA2 ‡ SUHSDUH ZRUN VFKHGXOH SULRULWLVLQJ XUJHQW UHTXHVWV CA3 ‡ DFWLYHO SDUWLFLSDWH LQ D WHDPContext of, and specific $VVHVVPHQW PXVW HQVXUHresources for assessment ‡ WHOHFRPPXQLFDWLRQV WHFKQRORJ WHDP ‡ H[DPSOHV RI UHVXPHV DQG FDUHHU SODQQLQJ UHVRXUFHV ‡ UHOHYDQW GRFXPHQWDWLRQ WKDW LPSDFW RQ ZRUN DFWLYLWLHVMethods of assessment $ UDQJH RI DVVHVVPHQW PHWKRGV VKRXOG EH XVHG WR DVVHVV SUDFWLFDO VNLOOV DQG NQRZOHGJH 7KH IROORZLQJ H[DPSOHV DUH DSSURSULDWH IRU WKLV XQLW ‡ GLUHFW REVHUYDWLRQ RI WKH FDQGLGDWH DFWLYHO SDUWLFLSDWLQJ LQ WHOHFRPPXQLFDWLRQV WHDP ‡ UHYLHZ RI FDUHHU SRUWIROLR SUHSDUHG E WKH FDQGLGDWH ‡ UHYLHZ RI GRFXPHQWDWLRQ RXWOLQLQJ IXUWKHU VNLOOV GHYHORSPHQW QHHGV ‡ RUDO RU ZULWWHQ TXHVWLRQLQJ WR DVVHVV UHTXLUHG NQRZOHGJHVolume 2 of 3, Unit 229 of 238 Page 1614 of 1662© Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013
  • ICT10 Integrated Telecommunications Date this PDF was generated: 13 September 2010ICTWOR2141A Work effectively in a telecommunications technology teamGuidance information for $ERULJLQDO SHRSOH DQG RWKHU SHRSOH IURP D QRQ(QJOLVKassessment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olume 2 of 3, Unit 229 of 238 Page 1615 of 1662© Commonwealth of Australia, 2010 To be reviewed by: 1 April 2013