Infinity's Managed IT : Managed Services

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    The new business model you and your team are about to deploy is a very exciting one as it allows you to increase revenue, drive out costs, and service your customers even better. In order for me to demonstrate the messaging and positioning of these exciting benefits I am going to do a little role playing: I will be a solution provider who is meeting with an existing customer to discuss why I am moving all my clients to this great opportunity and model. For demonstration purposes I will call my customer Bob: [In Bob’s office] Bob, thanks for taking the time to see me today. As you know the reason for my visit is that I would like to talk about and demonstrate our new service model that we are launching to all our customers. The reason why I will putting all my all my customers on this program is because of the power and value it brings to the both of us. This model of delivering my service allows my company to monitor, manage and automate a lot of the manual tasks involved with managing your network. Bob, this ultimately benefits your company because we can now deliver more uptime, a higher level of security and offer better ways to financially manage your IT costs. The key features of this service model is that we can now monitor your network 24x7. As a result, not only do we have full-time eyes watching your network, but my IT staff are better utilized and provide you with much better service. In addition, As a result, our clients are presented with more comprehensive and reliable service delivery. Ultimately, this process will reduce your total cost of ownership for managing your network. What I would like to do now Bob is to show you the technology that allows us to service you better.

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    Infinity's Managed IT : Managed Services - Presentation Transcript

    1. Infinity Managed IT The Evolution of Network Management Managed IT Services Paul Kabat
    2. Infinity Technology
        • Full Service Technology Company
        • 4 Divisions:
        • Networking
        • Internet
        • Programming and Application Development (Projects and Solutions)
        • Telephone
        • Introduction:
        • Paul Kabat, Manager of Client Support Services
        • Ken Nimmer, Business Development Specialist
    3. Managed IT
      • What are
      • “ Managed Services”?
    4. Flat-Rate I.T. Services
      • Support and maintain your entire Organization Remotely
      • Phone Support
      • Remote Assistance (Desktop Sharing)
      • State-Of-The-Art Trouble-Ticketing System
      • Automated Escalation Process
      • Onsite Support As Needed
      • All for One Fixed Monthly Cost!
      • 24x7x365 Network Monitoring
      • Unlimited Events/Services Monitored
      • Critical Services Automatically Restarted
      • Immediate Alerting
      • Automated Trouble-Ticket Generation
      • Automated Escalation Process
      • Proactive not Reactive
      • Insures Maximum Uptime for Critical Equipment
      Managed Services
    6. Vendor Management
      • Our Most Popular $$$ Saving Service
      • Manage all Vendor Relationships
        • Phone and Internet Service and Providers
      • All Voice or Data Network-Connected Equipment
        • Phone Systems
        • Network Faxes, scanners, copiers
      • Proprietary Software Applications
      • Frees You to Focus on Running Your Business – Not Your Vendors
    7. Managed IT Services
      • Flat-Rate I.T. Services
        • Immediate I.T. Savings
      • Managed Services
        • Proactive Monitoring for Long-Term Savings
      • Vendor Management
        • Immediate Impact to the Bottom Line
      • Start Saving $$$ With Us Today!!!
    8. Infinity Technology Service Center
    9. Monitoring
    10. Alerting
    11. Remote Management
    12. Patch Management
    13. Executive Reporting
    14. Scheduling
    15. Service Board
    16. Tiered Support Structure
    17. Response and Resolution Times
    18. Infinity’s Managed IT
      • *Packages start at $150 per month
      • Bronze – Monitoring Only
      • Silver – Monitoring + Remote Support
      • Gold – Monitoring + Remote and Onsite Support
      • Platinum – Monitoring +Remote +Onsite + Vendor Management
      • All in One Package!!!!
      • * Initial Sales Analysis cost is free!! Setup charges billed separately.
    19. Benefits Summary
      • Monitoring
      • Alerting
      • Remote management
      • Security
      • Patch management
      • User management
      • Executive reporting
      • Asset management
      • Problem diagnostic
      • Vendor & customer service consolidation
      • Remote computer turn ON/OFF/Reset capabilities
      • Better service
      • More uptime
      • Proactive vs. reactive
      • Lower IT costs
      • Increase accountability
      • Increase staff utilization
      • Increase network’s performance
      • Increase responsiveness
    20. Managed IT
      • QUESTIONS ????
    21. Managed IT
      • Thank You!

    + Infinity Technology, Inc.Infinity Technology, Inc., 2 years ago

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