Disaster Recovery Curt Beams Internet Services Manager [email_address]

Curt Beams

Internet Services Manager

[email_address]

By Definition Disaster recovery is the process, policies and procedures of restoring operations critical to the resumption of business, including regaining access to data (records, hardware, software, etc.), communications (incoming, outgoing, toll-free, fax, etc.), workspace, and other business processes after a natural or human-induced disaster . - Wikipedia Disaster Recover, Sept. 10, 2008

Disaster recovery is the process, policies and procedures of restoring operations critical to the resumption of business, including regaining access to data (records, hardware, software, etc.), communications (incoming, outgoing, toll-free, fax, etc.), workspace, and other business processes after a natural or human-induced disaster .

- Wikipedia

Disaster Recovery Simply Put: Planning ahead to avoid problems and being prepared in the event that a problem occurs Disaster Recover, Sept. 10, 2008

Simply Put:

Planning ahead to avoid problems and being prepared in the event that a problem occurs

Major Categories Human Natural Event Technology Disaster Recover, Sept. 10, 2008

Human

Natural Event

Technology

Human Risk Range from “human error” to disgruntled employee. Hardest to avoid One of the most expensive to mitigate Disaster Recover, Sept. 10, 2008

Range from “human error” to disgruntled employee.

Hardest to avoid

One of the most expensive to mitigate

Natural Events Flooding Tornados Electrical storm Snow storm Earthquake Not just in your area – 9/11 & Katrina Disaster Recover, Sept. 10, 2008

Flooding

Tornados

Electrical storm

Snow storm

Earthquake

Not just in your area – 9/11 & Katrina

Technology Risks Run the gamut from a loose connection to a failed system. Can be reduced or avoided by redundancy Far less expensive for preventative maintenance Disaster Recover, Sept. 10, 2008

Run the gamut from a loose connection to a failed system.

Can be reduced or avoided by redundancy

Far less expensive for preventative maintenance

Key IT Objectives Create a stable environment Maximize the availability of data Minimize down time Disaster Recover, Sept. 10, 2008

Create a stable environment

Maximize the availability of data

Minimize down time

Focus areas Data / Network access Data Backup Internet / email Power Disaster Recover, Sept. 10, 2008

Data / Network access

Data Backup

Internet / email

Power

Risk Analysis Review each area to determine Risk Value Prioritize based on risk value Develop plan based on risk level Disaster Recover, Sept. 10, 2008

Review each area to determine Risk Value

Prioritize based on risk value

Develop plan based on risk level

Risk vs. Impact Low Medium High Impact on Business Risk Probability Low Medium High Risk Probability = 1 Impact on Business = 6 Risk Level = 7 Disaster Recover, Sept. 10, 2008

Low Medium High

Impact on Business

Data Center Your Network – large and small Designed room Closet and the end of a hall Under the desk Disaster Recover, Sept. 10, 2008

Your Network – large and small

Designed room

Closet and the end of a hall

Under the desk

It’s All About The Data Backup Data Replication Power Documentation Disaster Recover, Sept. 10, 2008

Backup

Data Replication

Power

Documentation

Data Backup Floppy / CD USB Tape Disk to Disk Off Site Some form of scheduled Backup! Disaster Recover, Sept. 10, 2008

Floppy / CD

USB

Tape

Disk to Disk

Off Site

Some form of scheduled Backup!

Restore / Recovery Confirm backup is complete. Is all of your data being backed up? When was the last time the media was replaced? When was the last time you restored from backup? Disaster Recover, Sept. 10, 2008

Confirm backup is complete.

Is all of your data being backed up?

When was the last time the media was replaced?

When was the last time you restored from backup?

Restore / Recover Needs to be tested at least twice per year Complete restore Test Business functions Compare data to live system Disaster Recover, Sept. 10, 2008

Needs to be tested at least twice per year

Complete restore

Test Business functions

Compare data to live system

Hardware Hardware Inventory What is under warranty? What IS your warranty? Same Day Next Business Day First Available Disaster Recover, Sept. 10, 2008

Hardware Inventory

What is under warranty?

What IS your warranty?

Same Day

Next Business Day

First Available

Software Software inventory What is on your hardware Where are your license keys What version have you updated to Put your hands on the media Store in safe place. Disaster Recover, Sept. 10, 2008

Software inventory

What is on your hardware

Where are your license keys

What version have you updated to

Put your hands on the media

Store in safe place.

Internet / email Business Access DSL / Cable DS1 DS3 Fiber Every type offers the same feature Guaranteed at some point NOT to be available Disaster Recover, Sept. 10, 2008

Business Access

DSL / Cable

DS1

DS3

Fiber

Every type offers the same feature

Guaranteed at some point NOT to be available

Common Reasons Power outage Equipment failure Line cut Bandwidth saturation Human error These are Not related to your ISP Disaster Recover, Sept. 10, 2008

Power outage

Equipment failure

Line cut

Bandwidth saturation

Human error

These are Not related to your ISP

Internet / email How important is your access? How long can your Internet / email be down? Can you contact your customers / vendors Do you need a redundant connection? What type of connection? How much bandwidth will be needed? Disaster Recover, Sept. 10, 2008

How important is your access?

How long can your Internet / email be down?

Can you contact your customers / vendors

Do you need a redundant connection?

What type of connection?

How much bandwidth will be needed?

Power Battery Backup Generator Circuit Overload Hardware Power supply RPS Biggest mistake Proper shutdown

Battery Backup

Generator

Circuit Overload

Hardware Power supply

RPS Biggest mistake

Proper shutdown

Quick DR Check Back at the office: Unplug you computer and your phone Even better – get in your car and drive 2 blocks away. Now - process, receive, respond and follow up to your customer and vendor requests. Disaster Recover, Sept. 10, 2008

Back at the office:

Unplug you computer and your phone

Even better – get in your car and drive 2 blocks away.

Now - process, receive, respond and follow up to your customer and vendor requests.

4 Basics Steps Forward List of Customer & Vendors Offsite Hardware Inventory Software Inventory Backups Disaster Recover, Sept. 10, 2008

List of Customer & Vendors

Offsite

Hardware Inventory

Software Inventory

Backups

Communication Phone system Outages Circuits (same as Internet) Cell phones Over all communications Voice Fax Email

Phone system Outages

Circuits (same as Internet)

Cell phones

Over all communications

Voice

Fax

Email

Voice System options VoIP systems – Talking points Hosted or onsite Bandwidth needed Internet Network - Upgrade?

VoIP systems – Talking points

Hosted or onsite

Bandwidth needed

Internet Network - Upgrade?

Disaster Recovery Plan Questions????? Thank You……. Disaster Recover, Sept. 10, 2008

Questions?????

Thank You…….