Used to determine employee objectives and to clarify how to achieve them using one of four leadership styles.
Considers subordinates’ situational factors and environmental factors in determining a leadership style.
The leader provides high structure.
The leader provides high consideration.
The leader considers employee input when making decisions.
The leader sets difficult but achievable goals, expects subordinates to perform at their highest level, and rewards them for doing so
Exhibit 9 –4 ● A Summary of Path-Goal Factors and Styles Situational Factors Subordinate authoritarianism locus of control ability Environmental task structure formal authority work group Goal Achievement Performance Satisfaction Leadership Styles Directive Supportive Participative Achievement-oriented determine that affect
Characteristics of the task, of subordinates, or of the organization that replace the need for a leader.
Subordinates—ability, knowledge, experience, training; need for independence, professional orientation; indifference toward organizational rewards
Task—clarity, routineness, invariant methodology; provision of feedback concerning accomplishment and of intrinsic satisfaction
Organization—formality; inflexibility; very specific advisory and staff functions; closely knit, cohesive work groups; rewards outside of the leader’s control; physical distance between superior and subordinates
Join the Discussion Ethics & Social Responsibility
Leadership and Gender
Is it ethical and socially responsible to say that people of a particular gender make better leaders?
Do you think men and women lead in the same way, or not?
Are men or women more ethical and socially responsible as leaders?
Would you prefer to have a man or a woman as boss?
Exhibit 9 –6 ● Steps in Addressing Employee Complaints
Exhibit 9 –7 ● Steps in Addressing Customer Complaints