Introduction to Restorative Approaches
Where does the approach come from? <ul><li>Canada  1974 </li></ul><ul><li>US and UK 1980’s </li></ul><ul><li>New Zealand  ...
What is Restorative Justice? <ul><li>A commitment to: </li></ul><ul><li>Facilitating dialogue between all those affected b...
<ul><li>A restorative approach is all about relationships – making, maintaining and, when necessary, repairing relationshi...
Skills Values Interaction with others
The values that underpin a commitment to building, maintaining  & repairing relationships Mutual respect, empowerment, col...
The skills that underpin a commitment to building, maintaining  & repairing relationships Emotional articulacy, empathy,  ...
Emotional articulacy, empathy,  open-mindedness,  active non-judgemental listening, conflict management skills Mutual resp...
When dealing with wrongdoing or conflict, is your response informed by relationship values and skills? <ul><li>Do you invi...
Do you manage to refrain from : <ul><li>Using your body or your tone to show disapproval? </li></ul><ul><li>Giving your ow...
The Traditional Approach <ul><li>What’s happened? </li></ul><ul><li>Who started it? </li></ul><ul><li>What response is app...
The Restorative Approach <ul><li>What’s happened? </li></ul><ul><li>Who has been affected or harmed? </li></ul><ul><li>How...
<ul><li>What do I need when I’ve been harmed? </li></ul><ul><li>An apology  </li></ul><ul><li>An empathetic listener </li>...
<ul><ul><li>What do I need when I have harmed  </li></ul></ul><ul><ul><li>someone else?   </li></ul></ul><ul><li>To apolog...
<ul><li>What do I need when I’ve  been harmed? </li></ul><ul><li>An apology  </li></ul><ul><li>An empathetic listener </li...
The Five Magic Questions <ul><li>What happened? </li></ul><ul><li>What were you thinking? </li></ul><ul><li>How were you f...
The Restorative Mindset
The Restorative Chat
Mediation
Informal group    mediation/conference
Formal restorative conference
Circles  – Circle time; classroom conferences; Staff problem-solving circles; parent circles etc
The restorative challenge <ul><li>to address conflicts and harmful situations in a way that, at the very least, does not h...
<ul><li>What opportunities do you have for making your work with your clients/customers more restorative? </li></ul>
<ul><li>What opportunities do you have for making your working environment more restorative? </li></ul>
Degrees of restorativeness 4 0 3 2 1 -1 BEING RESISTANT IGNORANT INTERESTED ENCOURAGING OTHERS DOING
Levels of personal restorativeness -1 0 1 2 3 4 Rejects restorative justice/approaches – for ideological or practical reas...
Levels of school/organisational restorativeness -1 0 1 2 3 4 Rejects restorative approaches – for ideological or practical...
Levels of community/district/local authority restorativeness -1 0 1 2 3 4 Rejects restorative approaches – for ideological...
<ul><li>Transforming Conflict </li></ul><ul><li>National Centre for Restorative </li></ul><ul><li>Justice in Youth Setting...
Upcoming SlideShare
Loading in …5
×

Introduction To Restorative Approaches In Organisations

1,044
-1

Published on

Restorative Approaches inspired by the philosophy and practices of restorative justice , which puts repairing harm done to relationships and people over and above the need for assigning blame and dispensing punishment.

0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,044
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
68
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • Introduction To Restorative Approaches In Organisations

    1. 1. Introduction to Restorative Approaches
    2. 2. Where does the approach come from? <ul><li>Canada 1974 </li></ul><ul><li>US and UK 1980’s </li></ul><ul><li>New Zealand 1980’s </li></ul><ul><li>Australia 1990’s </li></ul><ul><li>UK again mid 1990’s </li></ul>
    3. 3. What is Restorative Justice? <ul><li>A commitment to: </li></ul><ul><li>Facilitating dialogue between all those affected by the wrongdoing or conflict </li></ul><ul><li>Encouraging those responsible for the harm to become accountable for their actions and responsible for putting right the wrong </li></ul><ul><li>Ensuring that all those involved or affected are given the opportunity to share their story, their feelings and their needs </li></ul><ul><li>Involving everyone affected in finding mutually acceptable ways forward </li></ul><ul><li>Repairing the harm caused by any behaviour that has a negative impact on others </li></ul><ul><li>Repairing, or at times building, relationships between those affected </li></ul>
    4. 4. <ul><li>A restorative approach is all about relationships – making, maintaining and, when necessary, repairing relationships </li></ul>
    5. 5. Skills Values Interaction with others
    6. 6. The values that underpin a commitment to building, maintaining & repairing relationships Mutual respect, empowerment, collaboration, valuing others, integrity, honesty, openness, trust, tolerance
    7. 7. The skills that underpin a commitment to building, maintaining & repairing relationships Emotional articulacy, empathy, open-mindedness, active non-judgemental listening, conflict management skills Mutual respect, empowerment, collaboration, valuing others, integrity, honesty, openness, trust, tolerance
    8. 8. Emotional articulacy, empathy, open-mindedness, active non-judgemental listening, conflict management skills Mutual respect, empowerment, collaboration, valuing others, integrity, honesty, openness, trust, tolerance Interaction with others
    9. 9. When dealing with wrongdoing or conflict, is your response informed by relationship values and skills? <ul><li>Do you invite people to give you, individually, their perspective on what has happened? </li></ul><ul><li>Are you genuinely curious about their thoughts and feelings at the time of the incident and since? </li></ul><ul><li>Do you invite them to consider who else may have been affected? </li></ul><ul><li>Do you invite them to consider what needs to happen to put matters right? </li></ul><ul><li>Do you ask them what their own personal needs are for closure and repair? </li></ul>
    10. 10. Do you manage to refrain from : <ul><li>Using your body or your tone to show disapproval? </li></ul><ul><li>Giving your own opinion or judgement about what has happened? </li></ul><ul><li>Taking sides? </li></ul><ul><li>Assuming you know what has happened and why? </li></ul><ul><li>Telling people what they should do? </li></ul><ul><li>Offering unasked for advice? </li></ul><ul><li>Insisting people apologise and make up? </li></ul>
    11. 11. The Traditional Approach <ul><li>What’s happened? </li></ul><ul><li>Who started it? </li></ul><ul><li>What response is appropriate to deter and punish? </li></ul>
    12. 12. The Restorative Approach <ul><li>What’s happened? </li></ul><ul><li>Who has been affected or harmed? </li></ul><ul><li>How can those involved be supported in finding ways to repair the harm caused? </li></ul>
    13. 13. <ul><li>What do I need when I’ve been harmed? </li></ul><ul><li>An apology </li></ul><ul><li>An empathetic listener </li></ul><ul><li>Amends made </li></ul><ul><li>The other person to understand what has upset me </li></ul><ul><li>To be respected </li></ul><ul><li>To be allowed to have emotion </li></ul><ul><li>Support and positive reinforcement </li></ul><ul><li>Reassurance it won’t happen again </li></ul><ul><li>To draw a line underneath it </li></ul>
    14. 14. <ul><ul><li>What do I need when I have harmed </li></ul></ul><ul><ul><li>someone else? </li></ul></ul><ul><li>To apologise </li></ul><ul><li>Someone to talk to </li></ul><ul><li>Time to put things right </li></ul><ul><li>To make it up to them </li></ul><ul><li>A chance to explain to other person and myself </li></ul><ul><li>To feel better about it </li></ul><ul><li>and about myself </li></ul><ul><li>To be forgiven </li></ul><ul><li>To reassure them/myself it won’t happen again </li></ul><ul><li>To get back on friendly terms </li></ul>
    15. 15. <ul><li>What do I need when I’ve been harmed? </li></ul><ul><li>An apology </li></ul><ul><li>An empathetic listener </li></ul><ul><li>Amends made </li></ul><ul><li>The other person to understand what has upset me </li></ul><ul><li>To be respected </li></ul><ul><li>To be allowed to have emotion </li></ul><ul><li>Support and positive reinforcement </li></ul><ul><li>Reassurance it won’t happen again </li></ul><ul><li>To draw a line underneath it </li></ul><ul><li>What do I need when I’ve harmed someone else? </li></ul><ul><li>To apologise </li></ul><ul><li>Someone to talk to </li></ul><ul><li>Time to put things right </li></ul><ul><li>To make it up to them </li></ul><ul><li>A chance to explain to other person and myself </li></ul><ul><li>To feel better about it </li></ul><ul><li>and about myself </li></ul><ul><li>To be forgiven </li></ul><ul><li>To reassure them/myself it won’t happen again </li></ul><ul><li>To get back on friendly terms </li></ul>
    16. 16. The Five Magic Questions <ul><li>What happened? </li></ul><ul><li>What were you thinking? </li></ul><ul><li>How were you feeling? </li></ul><ul><li>Who else has been affected by this? </li></ul><ul><li>What do you need, and what needs to happen now, so that the harm can be repaired ? </li></ul>
    17. 17. The Restorative Mindset
    18. 18. The Restorative Chat
    19. 19. Mediation
    20. 20. Informal group mediation/conference
    21. 21. Formal restorative conference
    22. 22. Circles – Circle time; classroom conferences; Staff problem-solving circles; parent circles etc
    23. 23. The restorative challenge <ul><li>to address conflicts and harmful situations in a way that, at the very least, does not harm relationships, and at best builds and repairs them </li></ul><ul><li>to empower those involved in conflict or harmful situations to take ownership of these and find ways forward for themselves </li></ul>
    24. 24. <ul><li>What opportunities do you have for making your work with your clients/customers more restorative? </li></ul>
    25. 25. <ul><li>What opportunities do you have for making your working environment more restorative? </li></ul>
    26. 26. Degrees of restorativeness 4 0 3 2 1 -1 BEING RESISTANT IGNORANT INTERESTED ENCOURAGING OTHERS DOING
    27. 27. Levels of personal restorativeness -1 0 1 2 3 4 Rejects restorative justice/approaches – for ideological or practical reasons RESISTANT Unaware of restorative justice/approaches IGNORANT Aware of restorative justice/approaches and open to their potential INTERESTED Aware of restorative approaches – makes referrals to others but not personally involved ENCOURAGING OTHERS Using restorative approaches only when an incident occurs (reactive) DOING Personal and professional life informed by restorative principles (proactive) BEING
    28. 28. Levels of school/organisational restorativeness -1 0 1 2 3 4 Rejects restorative approaches – for ideological or practical reasons RESISTANT Unaware of restorative justice/approaches IGNORANT Aware of restorative approaches and open to their potential INTERESTED Aware of restorative approaches – makes referrals to outside agencies ENCOURAGING OTHERS Using restorative approaches only when an incident occurs (reactive) DOING School/Organisation informed by restorative principles (proactive policies, procedures,) BEING
    29. 29. Levels of community/district/local authority restorativeness -1 0 1 2 3 4 Rejects restorative approaches – for ideological or practical reasons RESISTANT Unaware of restorative justice/approaches IGNORANT Aware of restorative approaches and open to their potential INTERESTED Pockets of practice–some agencies and schools using restorative approaches ENCOURAGING OTHERS District/local authority using restorative approaches only when an incident occurs (reactive) DOING District/local authority informed by restorative principles (proactive policies, procedures,) BEING
    30. 30. <ul><li>Transforming Conflict </li></ul><ul><li>National Centre for Restorative </li></ul><ul><li>Justice in Youth Settings, </li></ul><ul><li>Mortimer Hill, </li></ul><ul><li>Mortimer </li></ul><ul><li>Berks </li></ul><ul><li>RG7 3PW </li></ul><ul><li>Tel/fax 0118 9331520 </li></ul><ul><li>[email_address] </li></ul><ul><li>www.transformingconflict.org </li></ul>
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×