Why And how the Enterprise should harness the power of Google Wave

Why and how the Enterprise should harness the power of Google Wave? Dagfinn Parnas (@dparnas )

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Dagfinn Parnas ( @dparnas )
Bouvet ASA
SAP Mentor
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40 years ago
BBC1 start colour television broadcasts
Phillips Petroleum finds oil in the North Sea
Woodstock
Apollo 11 moon landing
E-mail implemented at ARPANET
Today, e-mail is still the Enterprise’s primary tool for online communication , and in many cases for collaboration ! Change is overdue

Problem 1: Collaborating on a piece of text Problem 2: Adding new people to the conversation Problem 3: Keeping added people added Problem 4: Attaching files Problem 5: Lost attachments Problem 6: Multiple conversation branches Problem 7: Small corrections Problem 8: Email to IM to Email Source: http://danieltenner.com/posts/0012-google-wave.html E-mail mimics snail mail More seriously, E-mail provides no business context into your communication and collaboration

By design solves most of e-mail’s problems:
Collaborating on a piece of text
Adding new people to the conversation
Keeping added people added
Attaching files
Lost attachments
Multiple conversation branches
Small corrections
Email to IM to Email
More importantly, Wave can easily be extended to provide business context into your communication and collaboration Wave is a hosted conversation

Extend your existing business applicatons with Wave
Wave is another channel to your existing business applications
Wave enchances them with next-generation collaborative features
Let us look at how to use Wave building blocks to provide business context
Source: SAP Timeless software

Embedding: Tying Wave to existing Information Architecture Source: Embedding waves in SAP NetWeaver Portal

Gadget: Enabling collaboration in existing web-based applications
Gadget characteristics:
Any existing web-enabled application can be adapted at low cost
Interacts with the user
Wave maintains common state of gadget
Wave provides native collaboration features
Demo: Collaborative Business Process Modelling with SAP Gravity

Robot
Wave participant
Receives Wave events
Enhances Wave with business context from existing solutions
Implemented on your existing architecture (in the near future)
Robot: Bridge between Wave and the Enterprise’s SOA-enabled solutions Service Oriented Architecture

Enterprise robot: Conversation Augmentation Source: DJ Adams SAP and Google Wave - Conversation Augmentation Demo: Conversation augmentation with SAP ERP backend

Wave-enabled enterprise applications need embedding, robot and gadget Demo: Salesforce.com Support (ITIL Incident)

Enterprise scenarios for Google Wave
Structured processes requiring ad-hoc collaboration and communication
Collaboration for distributed teams
Source: Thorsten Franz

Enterprise scenarios for Google Wave
Customer Relationship Management
ITIL incident process (servicedesk)
Resource allocation
Staff development
Performance management
Project proposals
Source: Mark Fiddelman

Does Wave replace e-mail?
No
but look at your inbox to identify scenarios for wave usage
and expect your inbox to shrink

Wave is not just another application
Even if Google fails to woo the enterprise with the product, other vendors will innovate using the same platform and protocol

The first steps for using Wave in the Enterprise
Unfortunately, Wave user interface is not intuitive enough for mainstream adoption just yet
Start small, measure progress
Identify processes where a small team can benefit from the features of Wave
Implement simple extentions to existing business applications for Wave
Measure the performance of processes compared to before

Prerequisites for mainstream Enterprise adoption
More intuitive user interface
Authentication and SSO through corporate LDAP
Wave federation server inside firewall or in private cloud
Integration with existing task lists and inboxes
Vendors providing off-the-shelf support for Wave

Questions?
Hopefully, you’ve enjoyed this presentation on Google Wave and the Enterprise
Don’t hesitate to contact me on:
twitter :@dparnas
wave: ameneon@googlewave.com
e- mail: [email_address]

BONUS SLIDE

What’s in it for Google?
Create next-gen collaboration platform
???
Profit!

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Why And how the Enterprise should harness the power of Google Wave

by Dagfinn Parnas on Dec 05, 2009

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Why And how the Enterprise should harness the power of Google Wave — Presentation Transcript