Main concepts covered in the course

1. Knowledge Management & Organizational learningOctober 7-8 Introduction (1) Professor DovTe’eni

2. The course, today Why - Knowledge, why manage K What is – K, KM, KMS NOT a technology course

3. KM – getting the right K to the right people, at the right time .. sharing for effective action On a more serious note …

4. Motivation “Knowledge has become the key resource for military and economic strength… is fundamentally different from the traditional key resources of the economist – land, labor, and capital… we need systematic work on the quality of knowledge and the productivity of knowledge… the performance capacity, if not the survival, of any organization in the knowledge society will Increasingly depend on those two factors” [Drucker,1994]

6. Accelerating innovation and time to market

7. Improving cycle times and decision making

8. Strengthening organizational commitment

9. Building sustainable competitive advantage[Davenport & Prusak 1998]

10. Why now KM? Increasing Domain Complexity Accelerating Market Volatility Intensified Speed of Responsiveness Diminishing Individual Experience

11. & Organization

12. KM technologies Create Knowledge Sharing Knowledge KWS: Knowledge Work Stations GCS: Group Collaboration Systems CAD Virtual reality Workstations Groupware Intranets OAS: Office Automation Systems AIS: Artificial Intelligence Systems Expert systems Intelligent Agents Neural nets Fuzzy logic WP DTP Web publishing Capture & Codify Knowledge Distributing Knowledge & Organization

13. KMS for spreading the word

14. Tools for creating and organizing information

15. Technologies in plain English

17. Break?

19. Intersubjective meaning

20. Dynamic and tentative meaning

21. Dependent on power/politics

23. Universal meaning

24. Fixed, objective meaning

26. Increasing mediation of human relationships by objects

27. Increasing mediation by ICT (connecting/disconnecting)

29. Focus on objects’ inherent properties

30. True, objective, universal knowledge to master environment

31. Scientific methodPotential advantages Rationality, (scientific) truth, precision, fairness, impartiality Potential disadvantages Dangerous, inhuman, unfair

33. Learning: the passive absorption of objective representations

35. Focus on objects’ interactional properties

36. Practice-based methodsThe real value of a rose is in people’s interaction (its symbolic value), neither in the rose itself (the object) nor in its price (its economic value) Potential advantages Imaginative rationality, (intersubjective) truth, context, over-timeness Potential disadvantages Difficult to turn into actionable knowledge and to sell

37. Learning as belonging Community Learning Learning as doing Identity Practice Learning as becoming Meaning Learning as experience Wenger, 1998 Social learning in communities

39. Knowledge is the ability to distinguish

41. Designing ICT for KM MIS OA TPS TPS DSS ES BI

42. A data-information-knowledge pyramid ? Knowledge Information Data

44. Information is a judgment, by an individual or groups, that given data resolve questions, disclose or reveal distinctions, or enable new action

46. Organizational use of information We are drowning in information, but starving for knowledge. --John Naisbitt

47. Implementation We will NOT cover technical

48. Rising above the divide between objectivism and subjectivism What do you see (first)? Vase/2face

49. Rising above the divide between objectivism and subjectivism

50. Related terms A learning organization is an organization skilled in creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights – Garvin, 1983 Knowledge is power – Bacon, 1597. Organizational politics.

51. Voices from practice If HP knew what HP knows, we would be three times as profitable. Lewis E Platt, former CEO of HP E-mail is where knowledge goes to die. Bill French, Consultant